The document discusses the integration of CA Application Performance Management (APM) 9.7 with CA Mobile Application Analytics for monitoring end-user transactions and mobile infrastructure. It outlines features such as transaction tracing, end-user endpoint monitoring, and setup configurations, alongside hands-on lab information for practical application. The objective is to enhance operational visibility and analytics to support business transactions effectively across mobile environments.

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Hands-On Lab: Mobile
Integration
Marc Chéné
OCX19L #CAWorld
 CA Technologies
 Application Performance Management

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Abstract
In the CA APM 9.7 release we have introduced the ability for solutions that monitor End User Endpoints such as CA Mobile Application Analytics to tag their business transactions with information so they can be followed through an application’s backend systems using CA APM.
Marc Chéné
CA Technologies
APM Product Manager

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Agenda
WHAT IS END-USER ENDPOINTMONITORING?
CA MOBILE APP ANALYTICS (MAA) + CA APM
Q&A
SETUP AND CONFIGURATION
LAB 1: MOBILE INTEGRATION TRANSACTION TRACING
LAB 2: MOBILE PROBLEM ANALYSIS USING THE TRIAGE MAP
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CA App Synthetic Monitor (formerly known as Cloud Monitor)
Related Technologies
CA Mobile Application Analytics (MAA)

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Feature to externally pass a common Business Transaction model and meta-data into APM
–Represents data as part of APM Business Segments, traces and AppMap
–Uses an HTTP request header
–Documentation includes examples for leveraging this feature in JMeter synthetic scripts
–Mobile and App Synthetic Monitor (new name for Cloud Monitor) will be the first out of the box CA products to support this feature.
What is End-User Endpoint Monitoring?
OVERVIEW

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What is End-User Endpoint Monitoring?

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DEEP VISIBILITY: Complete Operational end-to- end view for mobile apps
Extend operations view into mobile apps & infrastructure
RAPID ANALYSIS: Developerview from mobile infrastructure to mobile device
Identify issues at 30,000 ftview, drill to microscopic app-level detail
ACTIONABLE ANALYTICS: Business Intelligenceby app, geo, carrier, device or users
Reveal specific analytics data based on multiple variables
CA Mobile App Analytics (MAA) + CA APMEnd-to-End Mobile Infrastructure Intelligence

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CA Mobile App AnalyticsBroad, Deep Visibility Into Your Mobile Infrastructure

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Actionable AnalyticsBy App, Region, Carrier, Device Or Users

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Measure EffectivenessCompare versions, regions, devices

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APM 9.7 with Mobility IntegrationMobile Transactions separated in the App Triage Map

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Setup and Configuration
Requirements to enable feature
–APM 9.7 EM
–APM 9.7 IntroscopeAgent
Docs
–Format HTTP request header to be sent by your endpoint
–MAA enables End-User Endpoint Monitoring out-of-the-box
x-apm-btt=4F2504E0-4F89-9B0C-0305E82C2301;d=2b6f0cc904d13;v=1.0;n=AT&T;l=CTRadioAccessTechnologyLTE;g=36.9125, 30.6897222;a=TIXCHANGE$bs=TIXCHANGE;bt=Shop -View ProrductMobile;p=iOS;pv=8.1

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Setup and Configuration: Fields for x-apm-btheader

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Setup and Configuration
IntroscopeAgent Configuration, IntroscopeAgent.profile
##############################################
# External Business Transaction Monitoring properties
##############################################
# Turn on/off the External Business Transaction Monitoring feature
# Changes to this property take effect immediately and do not require the
# managed application to be restarted.
# The default value is true.
introscope.agent.external.biz.enabled=true
# Maximum data size for External Business Transaction header parameter (x-apm-bt). The unit is 1KB.
# A request with a parameter exceeding this limit will not be processed as External Business Transaction.
# Changes to this property take effect immediately and do not require the
# managed application to be restarted.
# The default value is 10.
introscope.agent.external.biz.header.size.max=10
# Maximum number of External Business Transactions allowed.
# Changes to this property take effect immediately and do not require the
# managed application to be restarted.
# The default value is 100.
introscope.agent.external.biz.bt.count.max=100

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Hands-On Lab Information
Environment Overview
–Demo Application: TIXCHANGE
–Application Server: Tomcat 7
CA APM 9.7 Wiki Documentation: https://wiki.ca.com/display/APMDEVOPSCV/CA+Application+ Performance+Management
–User ID: APMuser97@gmail.com
–Password: CAworld14

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LAB 1: Mobile Integration Transaction Tracing
Documentation: CAW-OCX19L-Lab1- MobileIntegrationTransactionTracing.pdf

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LAB 1: Mobile Meta-Data in traces
Transaction Trace decoration & filtering based on Mobile specific data

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LAB 2: Mobile Problem Analysis Using the Triage Map
Documentation: CAW-OCX19L-Lab2- MobileProblemAnalysis.pdf

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End-User Monitoring
–Icons represent aggregate performance data for the Business Transactions as they are seen by the App Server.
–Business Transaction names and platform information as provided by the end user data sources and not determined by APM
LAB 2: How do I interpret the AppMapIcons?
TASK: Open the APM WebViewIcon on your desktop

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LAB 2: How do I interpret the AppMapIcons?

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Business Segments
–located under individual monitored application server that process the transaction
–aggregate values under the Triage Map
–support two types of metrics
agent Business Transaction Matching
external End User Endpoint Monitoring
–metrics are from the view of the application server processing the transactions
e.g. “Shop -View Product” Business transaction for iOS from the JVM standpoint
–with MAA, includes count of transactions by carrier
LAB 2: How do I interpret the Business Segments?
TASK: Choose the Investigator Tab, and navigate to the Business Segments

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LAB 2: Mobile Business Segment Data

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Summary
A Few Words to Review
Results
CA APM 9.7 combined with a supported end user monitoring solution such as CA Mobile Application Analytics (MAA) helps characterize how the APM monitored environment support the business transactions for those end users.
The APM Analyst can also choose to trace individual users as they traverse the APM monitored environment, by specifying end user properties such as device platform to filter transaction traces.

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ca OpscenterDemo Stations

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For More Information
To learn more about DevOps, please visit:
http://bit.ly/1wbjjqX
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DevOps

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For Informational Purposes Only
© 2014CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
This presentation provided at CA World 2014 is intended for information purposes only and does not form any type of warranty. Some of the specific slides with customer references relate to customer's specific use and experience of CA products and solutionssoactual results may vary.
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