Dashboards are critical for visualising data and making data actionable. Learn how to leverage high quality data captured by AppDynamics to power engaging, useful dashboards that go well beyond what comes out of the box. Dashboards are great for troubleshooting problems, but not every user of AppDynamics is concerned with troubleshooting. Learn how to build dashboards that cater to different audiences and ensure that dashboards drive intended actions. If you’re using AppDynamics APM, come to this session and become an AppDynamics rockstar by covering: -Why build a dashboard in the first place? -How to capture and present the right data for each audience -A live, step-by-step demonstration on how to build great dashboards For more information, visit: www.appdynamics.com

1. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
Andrew Jackson, Snr Sales Engineer, AppDynamics
Dashboard Rock Star

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Notice
The information and materials included in this presentation
(collectively, the “Materials”) are the confidential and proprietary
information of AppDynamics, Inc. (the “Company”). No part of the
Materials may be reproduced, distributed, communicated or
displayed in any form or by any means, or used to make any
derivative work, without prior written permission from the
Company. © 2017 AppDynamics, Inc. All rights reserved.
All third party trademarks, including names, logos and brands,
referenced by the Company in this presentation are property of their
respective owners. All references to third party trademarks are for
identification purposes only and shall be considered nominative fair
use under trademark law.

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“We’ve got AppDynamics deployed, now make a
dashboard…”
“…a dashboard?”

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The way to value with AppDynamics
4
Install
Controller/Provision
SaaS Controller
Install Agents
BT Naming Rules Create Dashboards
Value!

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“OK! A dashboard”

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http://citydashboard.org/london/

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http://citydashboard.org/london/

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“I just want something that shows me if there is a
problem with the application!”
“Right, Got it!”

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“No no no! I want a dashboard that looks
awesome!”
“OK!”

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Lash Lightning Mr Raven
The Unknown
Soldier
The Green Llama
Login View Bill Pay Bill Upgrade
http://pdsh.wikia.com/wiki/Category:Characters
#legal

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“Yeah! Like that, but for all the Business
Transactions that are important!”
“There aren’t enough Public Domain
Super Heroes…”

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“Wouldn’t you just rather get a
notification when something is
going wrong?”

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So what is Andy going to talk
about for the next 30mins?

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What I’ve seen that doesn’t work
What I do
How I do it
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DASHBOARDS

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Important Customer journeys
User steps for each journey

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?
??

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• Pretty dashboards, that are
functionally useless
• Information is not knowledge
• Refresh intervals
So What Went Wrong?

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WWAD
What Would Andy Do?

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Think about your audience. Then speak to them!
Questions
• Why do you want a dashboard?
• What outcome do you want?
• How will you use the dashboard (on wall, interactive, mobile)?
• Is this something they look at regularly throughout the day, or look
at when there is a problem
What’s my process for developing good
dashboards?
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Step 1: Planning

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Draw the dashboard with the end users
Or better still get them to draw it!
Paper and Pencil!
Don’t worry about what is possible
Do worry about WHY they want things
Take notes
27
Drawing & notes
=
The essence of what
they want to achieve with a dashboard
Step 1: Planning
Knowing what they want to achieve
=
good dashboard

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Proper
Planning and
Preparation
Prevents
P***
Poor
Performance Dashboards

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Step 2: Build It

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Review the dashboard with the customer
Take them through it, don’t leave them with it.
You are the salesperson now!
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Step 3: Review It

31. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
Be prepared to make changes.
Again
And again
And again
Dashboarding requires Continuous
Improvement
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Step 4: Improve It

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Good Dash!
Or Board?

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?

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Graph with 2 plots so far apart
that you lose scale
BT deleted?
Response
time of ALL
pages?

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?

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Use of Percentiles and Averages
provides clear & realistic
visualization of User Experience
Application Load
Key Business Transactions
Overall Application trends

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?

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Business
Metrics
Clear labels
Nice use of a
baseline
Everybody loves a
doughnut graph!
Key sets in the sales
journey
EVENTS!

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?

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?

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Andy,
How do you actually make those
‘awesome’ Dashboards you
showed me?

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Tips

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50. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
50

51. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY

52. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY

53. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY

54. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY

55. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY

56. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY

57. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
Drill down for more info

58. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY

59. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
Dashboard Label

60. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
New Features in 4.3!

61. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
New Features in 4.3!
Shift + Drag Right Click Instant Pretty

62. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
New Features in 4.3!

63. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
New Features in 4.3!
Ctrl + Z
Cmd + Z

64. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
1) Understand the audience
2) Understand the purpose
3) Iterative process
4) Base64 + Transparency
5) Use drilldowns to make it functional
So get out there and be a Dashboard Rockstar! You need practice!
Recap
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65. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
Questions?