apidays LIVE JAKARTA - How a Developer Success program can keep your partners connected by Zameer Masjedee

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apidays LIVE JAKARTA - Connecting the Digital Stack How a Developer Success program can keep your partners connected Zameer Masjedee, Senior Solutions Engineer at Shopify Plus

Technology

1,000,000+ $200+ Billion
Shopify by the Numbers
Merchants Total Sales on Shopify
175
Merchant Countries

Shopify by the Numbers
4,600+
Public Apps

The Developer Support Team
Launched in 2015 → team.size == 1

The Developer Support Team
Launched in 2015 → team.size == 1
Launched in 2016 → team.size == 3

The Developer Support Team
Launched in 2015 → team.size == 1
Launched in 2016 → team.size == 3
Launched in 2017 → team.size == 4

The Developer Support Team
Launched in 2015 → team.size == 1
Launched in 2016 → team.size == 3
Launched in 2017 → team.size == 4
Launched i Today → team.size == 10

“They are getting a bit frustrated
with the lack of answers and
understanding when they report
issues to Support.”

• Solutions Engineering
Developer Success

• Solutions Engineering
• Optimization
Developer Success

• Solutions Engineering
• Optimization
• Opportunity
Developer Success

• Involvement in Product Cycle
MVP Goals

• Involvement in Product Cycle
• “Oh Shit” Button
MVP Goals

• Involvement in Product Cycle
• “Oh Shit” Button
• Better Data
MVP Goals

• Involvement in Product Cycle
• “Oh Shit” Button
• Better Data
• Improved Eﬃciency*
MVP Goals

We spend a lot of time thinking about the Developer Experience for those that are consuming our APIs. “Are our resources up to date? Are we missing any key examples? Are these documents easy to find?” But how often do we take a step back to ensure our developers are succeeding, and what does success for our partners even look like? In this talk, Zameer discusses the idea of Developer Success Management, and how you can begin levelling up your API offerings with services and tools that benefit your users.

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