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You Have Your Survey Data, Now What?

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Customer Success Summit 2016 Breakout Session Presented by: Evan Klein, President & Founder, Satrix

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You Have Your Survey Data, Now What?
A few assumptions
Analyze the data
Company Level Analysis
Slicing & Dice Your Data By revenue bands By tenure By CS Manager By product By geography By vertical By opportunity
Closing the Loop 1 • Triage 2 • Satisfied, unenthused 3 • Advocates 4 • Non responders
Share across company
Improve Your Business Add product features Strengthen onboarding Enhance communication Improve support New community, self-help Expand training resources
Performance reviews Storytelling Rewards & recognition Lead by example Consistent communication Strengthen Your Culture
Key Takeaways for Success Interpret Feedback Share Insights Take ActionFocus on Culture
Find Us: www.SatrixSolutions.com satrix-solutions-llc. @satrixsolutions Evan Klein, Founder Let’s Hear Your Questions

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