This document provides guidance on analyzing customer survey data and using the insights to improve business performance and company culture. It recommends slicing the data in various ways to identify actionable trends, then sharing findings across the company. Areas for potential improvement include product features, onboarding, communication, support, and training. Strengthening culture also involves interpreting feedback, recognizing advocates, and leading by example with consistent communication. The overall goals are to understand customer feedback, share insights, take appropriate actions, and focus on continuously enhancing the company culture.

1. You Have Your Survey
Data, Now What?

3. A few
assumptions

4. Analyze the data

5. Company Level Analysis

6. Slicing & Dice Your Data
By revenue bands
By tenure
By CS Manager
By product
By geography
By vertical
By opportunity

7. Closing the Loop
1
• Triage
2 • Satisfied, unenthused
3 • Advocates
4 • Non responders

8. Share across
company

9. Improve Your Business
Add product features
Strengthen
onboarding
Enhance
communication
Improve support
New community,
self-help
Expand training
resources

10. Performance reviews
Storytelling
Rewards & recognition
Lead by example
Consistent communication
Strengthen Your Culture

11. Key Takeaways for Success
Interpret Feedback Share Insights
Take ActionFocus on Culture

12. Find Us:
www.SatrixSolutions.com
satrix-solutions-llc.
@satrixsolutions
Evan Klein, Founder
Let’s Hear Your Questions