Anthony Bruno has over 12 years of experience in customer service roles across various industries including healthcare, retail, and education. He is highly organized and skilled in establishing relationships, resolving complaints, training staff, and ensuring excellent customer service. His core qualifications include being results-oriented, a quick learner, computer proficient, and experienced in managerial and union roles.

1. PROFESSIONAL SUMMARY
A highly organized and friendly professional, with twelve years of experience establishing
long-term, positive and fun relationships with coworkers and offering outstanding service to
diverse employers.
CORE QUALIFICATIONS
Results-oriented
Quick learner
Computer proficient
Training and development
Professional affiliations with 1199 SEIU
Union
Managerial skills & experience
Bilingual
Extensive retail experience (H&M,
Sam's Club, JC Penny, Ricky's NYC)
Screenwriting, Editing, Videographer
Photography, Photoshop
Food industry skills & experience (Cosi,
Sam's Club Cafe, Montefiore Nutrition
Department)
EXPERIENCE
Senior Dietary Worker/Nutrition/1199 Delegate
Bronx, NY
Montefiore Medical Center/ Dec 2014 to Current
Experienced trey passer (server) for every shift and meal period.
Increased costumer score report by providing patients with excellent costumer
service.
Oversaw the special catering for the "labor and delivery" unit.
Manage deli station and oversee food and health policy's were being met.
Took necessary steps to meet customer needs and effectively resolve food or service
issues.
Resolved guest complaints promptly and professionally.
Served as mentor to junior team members.
Help schedule & train staff.
Experience/trained porter (dust, clean and dispose garbage and waste).
Advocate for patient and employee rights and help oversee they aren't violated.
Help promote the company's policy and community events.
Involvement with 1199 SEIU union.
Environmental Services
Bronx, NY
Montefiore Medical Center/ Sep 2010 to Dec 2014
Disposed trash and waste based on hospital policy.
Dust, polish, and disinfected furniture and equipment.
Provided patient and visitors with excellent costumer service.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways,
locker rooms, and other work areas so that health standards are met.
SalesAdvocate
New York
H&M (Hennes & Mauritz)/ Jan 2008 to Sep 2010
Listened to customer needs and preferences to provide accurate advice.
.
B
Anthony
Bruno
3477038255
MisterAnthonyBruno@g
mail.com
3530 Rochambeau
Avenue #3i
Bronx, NY, 10467

2. Completed purchases with cash, credit and debit payment methods.
Trained all new sales employees on effective techniques.
Reviewed purchases for fraudulent activities.
Organized items in visually appealing manner.
Developed and executed sales promotions.
Trained new employees on company customer service policies and service level
standards.
Hired and trained all sales staff for new store location.
Supported in several locations.
Teachers Asisstant
Bronx, New York
Little Butter Fly Daycare/ Mar 2005 to Sep 2006
Designed lesson plans focused on age and level-appropriate material.
Received high remarks for the creativity of classroom lesson plans and instructional
techniques from students, parents and faculty.
Managed the receptionist area, including greeting visitors and responding to
telephone and in-person requests for information.
Assisted in payments.
EDUCATION
Customer Liaison
Montefiore Training 2015
Bronx, New York
Customer Liaison training provided by 1199 union.
Filmmaking/ & Multi-media
Katharine Gibbs 2005
New York, NY, United States
Directed/and or assisted on wide ranges of projects (Public Service Announcement,
Documentary, Music Video, Short film)
Creative writing (screenwriting, etc)
Completed course work in lighting, sound editing, some effects
GED
John F. Kennedy 2003
Bronx, NY, 10467