Francisco Oliveira has over 20 years of experience in hospitality roles including front office receptionist, food and beverage services, and trainer. He is fluent in English, Spanish, and Portuguese with strong communication, customer service, and organizational skills. Oliveira's most recent role has been as front office receptionist at the Hilton London Metropole since 2012.

1. FRANCISCO OLIVEIRA
Mobile: 07852-141-259
E-mail: francisco_deoliveira@hotmail.com
PERSONAL PROFILE:
I am an organized, hard-working, flexible and responsible person who takes pride in being
well presented. I enjoy taking up new challenges and I endeavour to bring new ideas to my
working environment. Although I work well in a team, I can also act on my own initiative. My
Food and Beverage and Front Office background allows me to work in diverse settings and to
offer my employer an all-round performance. Also delivered training in all backgrounds.
I will offer excellent communication and networking skills. Particularly enjoys interaction
with team members. I am able to be calm and well organized, even when working under
pressure.
I am fluent in English, Spanish and Portuguese.
KEY SKILLS:
 Presentable, sensible, practical, approachable, friendly, focussed, attentive, highly
organised, confident, friendly, flexible, teamwork player and adaptable.
EMPLOYMENT HISTORY:
02/2012 - Present Front of house receptionist at Executive Lounge
Hilton London Metropole
 Checking in and out following Hilton standards.
 Using up-selling techniques to promote hotel services and facilities
 Dealing with Customers feedback or inquires.
 Creating reservations for corporate guest and non-corporate guest.
 Accessing and briefing team SALT score and Guest comments.
 Dealing with weekly material requisitions for the executive lounge.
 Front office trainer and cross training departments experience.
 Health & Safety representative for the executive lounge (1year).
 Participating in Blue energy committee for Executive Lounge.
02/2011 – 02/2012 Front of house receptionist at Executive Lounge
Hilton London Gatwick
 Checking in and out following Hilton standards.
 Using up-selling techniques to promote hotel services and facilities
 Dealing with Customers feedback or inquires.
 Creating reservations for corporate guest and non-corporate guest.
 Accessing and briefing team SALT score and Guest comments.
 Dealing with weekly material requisitions for the executive lounge.
 Health & Safety representative for the executive lounge (6month).

2. 06/2009 – 02/2011 Food & Beverage services assistant
Hilton Vilamoura Spa and Resort.
Restaurant Chef rang/ room services attendant
 Welcoming and serving hotel guest
 Arranging Tables and clear tables
 Supervise the quality of the services offered to customers
 Train and motivate dining room assistant.
 Look after the customer billings.
 Takes guest orders and input orders through Micros system.
 Coordinates guest Amenities.
 Use Up-sell F&B by making eloquent suggestions.
 Maintain high standards of sanitation and cleanliness.
04/2004 - 05/2009 Food & Beverage services assistant/host
Hilton Buenos Aires
 Arranging Tables.
 Welcoming and serving hotel guest.
 Clear tables.
 Supervise the quality of the services offered to customers.
 Look after the customer billings.
.
05/1995 - 08/1999 Host/waiter trainer
Pepsi Cooperation
 Deliver Food and Beverage classroom training.
 Deliver Health and Safety classroom training.
 Deliver menu classroom training.
 Develop the skills, knowledge and attitudes of every staff member.
 Cultivate PepsiCo Culture, policies and brand standards.
01/1992 -05/1995 Facilities assistant:
Hilton Disney Village Orlando
 Ballroom and meeting rooms set up.
.
EDUCATION:
1990-1992 Minneapolis college (Minnesota, USA) Marketing courses.
1990-1991 Hamline University (Minnesota, USA): English as a second language Diploma
1987-1989 Universidad de Nueva Esparta (Venezuela): Hospitality degree
1974-1987 Colégio Jesus Maria Marrero (Venezuela): High school diploma
TRAINING COURSES:
 Hilton University Courses for front office Hilton Gatwick and
Metropole. (2009-2014)
 Course protocol Hilton Buenos Aires. (2006)
 Course train the trainer 1/2 Buenos Aires. (2006)
 Course hygiene and safety Hilton Portugal. (2009)
 Course guest costumer services Buenos Aires. (2007).
 Property Management System: Onq, micros and Fidelio.
LANGUAGES:
Spanish: Paternal language
Portuguese: Maternal language
English: Fluent
Professional and personal reference available on request