Thomas Franke has over 10 years of experience in higher education recruitment and student services. He grew Michigan State University's Master of Public Health program from 10 to 350 students in 3 years through effective recruitment strategies. Franke also has experience in mortgage loan origination, restaurant management, and refugee support services. He is skilled in customer service, conflict resolution, and cultural competency.

1. Thomas A. Franke
1022 Mel Avenue, Lansing, MI 48911 ▪ (517) 449-1862 ▪ Tom.A.Franke@gmail.com
ACCOMPLISHMENTS
 Excelled in every professional opportunity presented.
 Instrumental in growing the Master of Public Health Program from 10 students to 350 in three years.
 Consistently recognized for an exceptional work ethic, a high level of accuracy and creativity.
EXPERIENCE
MICHIGAN STATE UNIVERSITY, East Lansing, MI 2007 – 2014 / 2015 -
Department Assistant/Recruiter
• Developed and implemented recruitment efforts for MPH students and faculty members.
• Tracked student progress by using ESAF, SIS, and by constructing surveys.
• Utilized interdisciplinary education during recruiting activities to create student/professional connections between Public
Health and other academic fields, thus increasing marketability and enrollment in the Program in Public Health.
• Demonstrated excellence in customer service while meeting with prospective students and distinguished professionals.
• Created numerous Excel spreadsheets and EBS to track and analyze salary/staff pay and general account charges for
review in monthly meetings.
QUICKEN LOANS, Detroit, MI 2014 – 2015
Mortgage Loan Originator
• Achieved and excelled in over 120 hours of training on multitasking, influence and persuasion, mortgage law, and
efficiency in the work place.
• Accurately and efficiently originated, filed, sealed and processed mortgage loan requests in a fast paced environment.
• Educated borrowers regarding federal mortgage lending policies.
• Ascertained mortgage business via maintenance of a strong network of referrals.
• Answered client queries regarding application progress to ensure delivery of high quality customer care
OUTBACK STEAKHOUSE, Okemos, MI 2011 - 2014
Server/Trainer/Bartender
• Recognized for outstanding service within a global restaurant corporation.
• Carefully trained serving staff and built productive work relationships, (IE. by facilitating or leading restaurant operations,
with an emphasis in providing diplomacy in conflict resolution.)
• Utilized crucial confrontation skills to resolve any customer issues or complaints in an effective and timely manner.
• Strengthened my ability to multi-task and work efficiently under stress.
• Provided outstanding customer service.
CULTURAL AFFILIATIONS
LANSING REFUGEE DEVELOPMENT CENTER, Lansing, MI
Tutor/Student Support 2009
● Counseled refugee children on college entrance processes, general life problems, and conflict resolution.
● Tutored multiple students in language arts, math, chemistry, and history.
● Monitored computer use for all refugees who used the Refugee Development Center and aided refugee adults in job
searching.
● Increased my cultural competency by learning the histories of the refugees I worked with.
● Oversaw a talent show put on by the refugee children for the community.
EDUCATION
B.A. Interdisciplinary Studies – Social Science
Michigan State University, East Lansing, MI (2013)