1. Thomas A. Franke
1022 Mel Avenue, Lansing, MI 48911 ▪ (517) 449-1862 ▪ Tom.A.Franke@gmail.com
ACCOMPLISHMENTS
 Excelled in every professional opportunity presented.
 Instrumental in growing the Master of Public Health Program from 10 students to 350 in three years.
 Consistently recognized for an exceptional work ethic, a high level of accuracy and creativity.
EXPERIENCE
MICHIGAN STATE UNIVERSITY, East Lansing, MI 2007 – 2014 / 2015 -
Department Assistant/Recruiter
• Developed and implemented recruitment efforts for MPH students and faculty members.
• Tracked student progress by using ESAF, SIS, and by constructing surveys.
• Utilized interdisciplinary education during recruiting activities to create student/professional connections between Public
Health and other academic fields, thus increasing marketability and enrollment in the Program in Public Health.
• Demonstrated excellence in customer service while meeting with prospective students and distinguished professionals.
• Created numerous Excel spreadsheets and EBS to track and analyze salary/staff pay and general account charges for
review in monthly meetings.
QUICKEN LOANS, Detroit, MI 2014 – 2015
Mortgage Loan Originator
• Achieved and excelled in over 120 hours of training on multitasking, influence and persuasion, mortgage law, and
efficiency in the work place.
• Accurately and efficiently originated, filed, sealed and processed mortgage loan requests in a fast paced environment.
• Educated borrowers regarding federal mortgage lending policies.
• Ascertained mortgage business via maintenance of a strong network of referrals.
• Answered client queries regarding application progress to ensure delivery of high quality customer care
OUTBACK STEAKHOUSE, Okemos, MI 2011 - 2014
Server/Trainer/Bartender
• Recognized for outstanding service within a global restaurant corporation.
• Carefully trained serving staff and built productive work relationships, (IE. by facilitating or leading restaurant operations,
with an emphasis in providing diplomacy in conflict resolution.)
• Utilized crucial confrontation skills to resolve any customer issues or complaints in an effective and timely manner.
• Strengthened my ability to multi-task and work efficiently under stress.
• Provided outstanding customer service.
CULTURAL AFFILIATIONS
LANSING REFUGEE DEVELOPMENT CENTER, Lansing, MI
Tutor/Student Support 2009
● Counseled refugee children on college entrance processes, general life problems, and conflict resolution.
● Tutored multiple students in language arts, math, chemistry, and history.
● Monitored computer use for all refugees who used the Refugee Development Center and aided refugee adults in job
searching.
● Increased my cultural competency by learning the histories of the refugees I worked with.
● Oversaw a talent show put on by the refugee children for the community.
EDUCATION
B.A. Interdisciplinary Studies – Social Science
Michigan State University, East Lansing, MI (2013)