This document contains a summary of Jennet E. Willoughby's contact information, work experience, education, and skills. As a dual skilled customer service representative for 6 years, she identifies customer needs and delivers effective solutions in a timely manner, committed to providing high-quality customer service. Her previous roles also include working as a barangay secretary and trainer/technical assistant.

1. JENNET E. WILLOUGHBY
1615 S HELFRICH AVENUE
EVANSVILLE, IN 47712­4028
Phone: 812­499­5455
Email Address :jennetwilloughby@gmail.com
SUMMARY:
A dual skilled customer service representative for 6 years in a Financial account who identifies
customer needs and delivers effective solutions in a timely manner. Committed to providing
high­ quality and good customer service experience at all times. Personable and professional
under pressure with motivated, energetic nature.
HIGHLIGHTS:
> Cheerful and energetic > Fast learner
> Goal­ oriented > Strong customer relations
> Team player > Polite and courteous
> Motivated > Friendly
> Flexible > Punctual
> Hard­worker > Patient
> Can easily adapt to changes > Trustworthy
EDUCATIONAL ATTAINMENT​:
COLLEGE: Bachelor of Science in Business Administration
Major in Marketing (Undergraduate)
Philippine School of Business Administration
Sampaloc, Manila Philippines
1986­1991
SECONDARY: High School Graduate
Siena College
Del Monte Ave. Quezon City Philippines
1982­1986
SKILLS:
● Handle 70+ calls per day. giving detailed, personalized, friendly, and polite service to
service to ensure customer retention and satisfaction.
● Excellent company product knowledge and services
● Can handle irate customer
● Problem solving skills

2. ● Active listening skills
● Good communication skills with a focus on customer service
● Ability to multi­task and detail oriented
● Good interpersonal skills
● Strong organizational skills
● Leadership skills
EMPLOYMENT HISTORY
CUSTOMER SERVICE REPRESENTATIVE
06/01/2010 ­ 06/10/2016 The Results Companies (MoneyGram) Quezon City,
Philippines
A dual skilled representative for a financial account that assist the customers in a wire transfer
and money order transaction making sure that the concern and their needs will be resolved in a
timely manner efficiently thus providing them good customer service experience and
satisfaction.
BARANGAY SECRETARY
05/2000 ­ 05/2010 Department of Interior and Ragay, Camarines Sur
Local Government Philippines
Handling administrative functions in a barangay and mostly does the office work. Maintains an
updated record of all the inhabitants of the barangay like their name, address, place and date of
birth,sex, civil status, citizenship and occupation. Responsible for keeping the peace, public
order and safety in the community. Working hand in hand with the different barangay officials in
initiating and implementing various local projects which may involve health care, social work,
public works, education and entrepreneurial initiatives.
TRAINER/TECHNICAL ASSISTANT
05/1998 ­ 05/2000 Chipmos Technologies Hsinchu City, Taiwan R.O.C.
Responsible for assisting and training the newbies in handling different machines, teaching
them basic troubleshooting and the correct and proper way of doing final and visual inspection.
Maintains quality service and technical knowledge by establishing and enforcing organization
standards and contributes to team effort by accomplishing related results as needed.
KEY ACCOMPLISHMENTS
● Top Quality Performer The Results Companies
● Top AHT (Average Handling Time) Performer The Results Companies
● Top Adherence Performer The Results Companies
● Consistent Call Miner Performer (Branded call flow) The Results Companies
● Top Agent based on overall performance The Result Companies
● 5 Years of Loyalty and Excellence Awardee The Results Companies
● Receives commendations from Customer The Results Companies
● Got promotion after 6 months from Technical Chipmos Technologies
Assistant to Trainer

3. REFERENCES AVAILABLE ON REQUEST