Daydrah Van Dunk is seeking an industrial engineering, logistics, or warehouse operations position. She has over 5 years of experience managing operations and staff in retail environments. Currently she is the Lead Operations Associate at Guitar Center where she oversees shipping, receiving, customer service, and a staff of 40. Previously she held waitressing roles where she handled cash and provided excellent customer service. Van Dunk has skills in Microsoft Office, POS systems, quality control, and team leadership. She aims to bring her customer service and operations experience to a growing company.
Building strong relationships with our ever-expanding client base. They work on the front line to ensure that every estimate and order is handled professionally and meets the quality expectations of our clients.
- Establish and build client relationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination of files for accuracy in reordering
Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.
The supervisor is often responsible to represent the employee's requests and to management, along with also representing the employee's case for deserving a reward. For example, if an employee deserves a promotion, the supervisor often must justify the case for promotion to the supervisor's supervisor, as well. If the employee has a rather unique personal situation that warrants special consideration by the rest of management, the supervisor must explain this situation and how it can be handled. It's not unusual for employees to sometimes see the supervisor as part of "management" while at other times seeing the supervisor as a personal friend. Develop a strategy the team will use to reach its goal
1. 9001 Jones Rd, Apt 1708
Houston, TX 77065
C- 908-425-2213
vandunk05@gmail.com
Daydrah M. Van Dunk
Objective: A challenging and rewarding position in industrial engineering, logistics, or
warehouse operations with a growing and forward-thinking company.
Professional Experience
Guitar Center
Houston, TX
Lead Operations Associate
05/2014- Present
Manage a full-service department of up to 40 staff members encompassing shipping and
receiving and customer service.
Ensuring housekeeping standards are met on a daily basis.
Ensure all operational performance measures (quality, quantity, cost, etc.) are met.
Achieve maximum customer service by ensuring compliance with quality standards for
both in-store and online orders.
Troubleshoot operational issues and take corrective action to ensure standards are met.
Establish and maintain operational procedures for activities such as verification of
incoming and outgoing shipments, handling and disposition of materials, maintenance of
inventories and salvaging of damaged materials.
Select, train, develop and maintain appropriate staff to meet daily and future operational
goals. Provide frequent feedback, counsel and advice to team members and associates as
appropriate.
Ensure appropriate cross-departmental communication occurs confirming that policies and
procedures are clearly understood and followed and that operational objectives are met.
Oversee money draws/deposits.
Provide appropriate reporting as required.
Cheesecake Factory
Sugarland, TX
Waitress
12/2013-03/2014
Cash handling
Customer interaction
Serve food and beverages
2. Daydrah M. Van Dunk
Dave & Buster’s
Houston, TX
Waitress
06/2013-12/2013
Cash handling
Customer interaction
Serve food and beverages
TGI Friday’s
Linden, NJ
Waitress
05/2011-10/2012
Cash handling
Customer interaction
Serve food and beverages
Skills
Experienced in Microsoft Suite, POS, SPO 4.02, Saba.
Successful background in consumer goods and customer service management.
Quality-oriented professional with a reputation for service, satisfaction, and results.
Proven ability to manage multiple tasks, projects, and assignments simultaneously.
Creative troubleshooter able to quickly identify problems and implement practical
solutions.
Effective leader with the skills to build highly motivated, productive, and diverse teams.
Proven ability to quickly learn and utilize new methods, systems, and technology.
Effective negotiator able to achieve win-win outcome.
Education
Houston Community College
Houston, TX
Liberal Courses
01/2015-05-2015
Union County College
Union NJ
Liberal Courses
09/2009-12/2009
Linden High School
Diploma
Graduated: June 2008
References Available Upon Request
