The document is a resume for Christopher W. Smith summarizing his customer service and administrative experience over 20+ years including positions in restaurants, retail, financial services, and the military. He has strong skills in customer service, problem solving, communication, and training others. His experience ranges from server and assistant manager roles to a customer care supervisor position. He is seeking a new opportunity that values dedication and allows growth.

1. Christopher W. Smith
6807 Westminster
Warren, Michigan 48091
(313) 324-6244
christopher.smith9424@live.com
Navy veteran with 20+ years customer service, administrative and sales experience seeking an
opportunity with a company that values loyalty, dedication and self-motivation and offers the
opportunity to learn, grow and advance. Candidate is customer and team focused and possesses
strong multitasking, attention to detail, time management, interpersonal, and problem solving
skills with the ability to exceedexpectations.
Career Skills Highlights
Customer service focused Administrative skills
Proactively handles client needs Energetic work attitude
Excellent communicator Courteous demeanor
Fast learner with many practical skills Creative problem solver
Conflict resolution Supervisory experience
Sales experience Training experience
Work Experience
Pizzapapalis – Server – Troy, Michigan (June 2016 – Present)
Monitor dining room to ensure superior guest experience. Experienced in anticipating,
identifying and fulfilling guest needs and clarifying special orders. Answer guest inquiries and
resolve issues promptly. Work efficiently and assist other restaurant staff members to maintain
optimal guest service and satisfaction.
Credit Union ONE – Contact Center Agent – Ferndale, Michigan (April 2014 – March 2016)
Effectively administered to customer or client needs; resolved issues in a positive and proactive
manner. Punctual, task-driven associate who could maintain positive results with little or no
supervision. Consistently met or exceededperformance benchmarks including membership
satisfaction feedback and quality performance monitors. Tasked with training new employees.
Utilized complex internet and software platforms while maintaining a high level of
professionalism and customer service. Processed all financial transactions and serviced accounts
– this included but was not limited to general transactions, loan servicing and loan referrals,
account maintenance, problem resolution and electronic services such as Bill Pay, external
transfers and on-line account opening support.
Minacs (OnStar) – Customer Care Supervisor – Warren, Michigan (Sept. 2011 – April 2014)
Provided world class navigation, emergency, and customer support, sales and service to OnStar
subscribers as a Customer Care Supervisor. Additionally, trained as member of the
Correspondence (e-mail/chat), Subscriber, and Cancel/Save departments.

2. JCPenney – Men’s Suit Specialist - Troy, Michigan (July 2009 – November 2011)
Assisted clients in all matters related to professional and personal suit and clothing connected
purchases. During 2010, ranked 9th
nationwide in sales for all part-time suit sales specialists.
Established and maintained strong interpersonal relationships with clients and staff.
Bob Evan’s Farms, Inc. – Server - Warren, Michigan (January 2007 – July 2008)
Ensured superior guest satisfaction and maintained quality service levels. Prepped salads,
entrée’s and expedited orders while following strict restaurant safety and service standards.
Provided support to fellow team members, cooks and managers as needed.
Togo’s Sandwich Shoppe - Assistant Manager – Chandler, Arizona (May 2005 – July 2006)
Assisted guests, providing timely and error free guest service. As Assistant Store Manager,
ordered, maintained and prepared all necessary food and beverage stock, opened and closed
store, and accepted cash and credit payments for purchases. Prepared daily food and specialty
items served.
Military Service
United States Navy - Stationed overseas in Italy and Diego Garcia B.I.O.T (Indian Ocean) (May
1983 – July 1987) Final military rate and rank: Cryptologic Technician Operator/E-5.
Received Letters of Achievement and Commendation from Admiral Frank B. Kelso –
Commander of the Sixth fleet, the Navy Expeditionary Medal and a Meritorious Unit
Commendation Ribbon.
Education
MSU Extension Master Gardener Course Master Gardener Volunteer
Oakland Community College Renewable Energies and Certificate
Sustainable Living
Education America Computer Networking Associate of Applied
Sciences Degree
Macomb Community College General Studies 2+ years
East Detroit High School College Preparatory Graduate