1. Annie Heard
(609) 423-5208 • aheard7000@gmail.com
WORK
EXPERIENCE
Claridge Wine and Liquors Princeton, NJ
Retail Customer Service Representative June 2004 – Present
 Greet clients, navigate them through the store and recommend merchandise based on their needs
 Responsible for inventory, cash flow and overall security of the store
 Maintain store records
 Manage custom orders and deliveries
Packet Media Group Princeton, NJ
Telesales Supervisor May 2013 – October 2015
 Managed sales staff; helping them reach and exceed goals, while growing my territory
 Supported sales team in all ways leading to revenue growth for the company
 Responsible for sales training, lead generation and overall territory development
 Trained sales reps on Mactive System
 Handled customer service relations, including customer inquiries and complaints
 Developed sales promotions, internal documents/client contracts and marketing collateral for reps
 Grew territory by 125% through new business development,upgrades and renewals
 Responsible for advertising and promotion of the company
Senior Telesales Advertising Rep May 2009 – October 2015
 Grew territory by 250% through telesales
 Assessed client needs and developed customadvertising programs
 Represented company at sales meetings and training seminars
 Created, developed and managed client database
 Handled in-bound lead qualification; cultivated quality leads into clients
 Pre-Qualified clients and set up appointments for Outside Sales Reps
Classified Advertising June 1994 – May 2009
 Cultivated in-bound leads and converted them into clients
 Sold online advertising campaigns to potential clients
 Prospected competitive publications for cold call sales opportunities
 Signed clients to long term classified/retail advertising contracts
 Designed ads for Service Clients
 Developed several Service Directories
 Managed accounts –increasing revenues through new business, client renewals and upgrades
 Exceeded sales goals by 75%
 Upsold employees and realtors to our online Employment/Real Estate programs
 Input all classified advertising information into Mactive System
Telemarketing Advertising Representative May 1992 – June 1994
 Developed client base through lead prospecting, closing in-bound calls, and outbound telesales
 Wrote custom sales presentations for clients
 Built client database
 Prospected and qualified clients to schedule appointments for Outside Sales Reps
EDUCATION Norfolk State University Norfolk, VA
Bachelors of Arts 1985-1987
SKILLS Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills,
Negotiation Skills, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships,
Motivation for Sales.