1. Brian Kehoe
165 Earlsdale Avenue, Toronto, Ontario M6J 1L3
647-473-2314 bewkehoe@hotmail.com
SUMMARY OF QUALIFICATIONS
 Motivated sales professional with over 10 years of experience delivering exceptional customer
service within the retail industry
 Passion for building and sustaining long-term relationships that consistently optimize the
customer experience and in turn deliver profitable results
 Ability to attract, retain and develop top talent with strong sales leadership
 Proven innovative thinking and demonstrated ability to engage, inspire and influence staff at all
levels
 Serving as a key point of contact for addressing client and staff product related
inquiries and concerns
 Adept at communicating company policies and procedures, maintaining customer
Loyalty along with reaching weekly and monthly sales quotas
 Co-operative team player with experience training and mentoring staff ensuring
individual growth and professional development needs are met
 Atlas Award recipient for supporting and mentoring fellow colleagues, training and updating
associates on product knowledge, selling and operational skills
PROFESSIONAL EXPERIENCE
Sales Associate 2014-Present
Brooks Brothers
 Showcasing a high end luxury line of traditional men's clothing to the general public
 Set daily targets which are achieved on a regular basis
 Coordinate wardrobes for clients from head to toe
 Ordering stock from the warehouse or other store locations, to fill client's requests
 Identify, marking/pinning garments which required alterations
 Follow up with clients once garments are altered resolving any queries or
concerns they might have
 Personalize the client purchasing experience by writing each individual a hand written Thank
you note
 Informing clients of special events (sales, promos, etc.) either by mail or email
 Performed general maintenance - re-stocking shelves, racks, folding clothes,
cleaning glass vitrines
 Assist fellow colleagues with locating merchandise items, aiding them in the packaging and
bagging of the articles
Sales Professional 2007 - 2014
Tiffany & Co.
 Assisted the company in reaching 10 percent growth by consistently reaching and surpassing
sales quotas associated with building ongoing client loyalty to the brand name, advising clients
of new arrivals and promoting in store events
 Presented a Collection of Products to Commemorate special occasions such as birthdays,

2. Brian Kehoe 647-473-2314 bewkehoe@hotmail.com
2 | P a g e
Christmas, graduations, anniversaries and christenings
 Analyzed the needs of the clients through the use of strategic questions to ensure their
individuals product needs were met through in store merchandise or special orders
 Kept informed of new product lines through company website, video and online research
 Collaborated with other staff to complete inventory maintenance, both weekly and yearly in store
counts
 Chosen as one of four watch specialists; received specialized in store training from Tiffany New
York watch representative
 Mentored and facilitated weekly small groups sessions consisting of new and current staff with
knowledge of Tiffany's watch collection including product history, location of manufacturing and
maintenance related specifications
 Reduced jewelry returns by providing product knowledge, relating to maintenance, cleaning
options and proper storage to the client
Sales Manager/Owner 2004-2009
Capri
 Played a key role in the business development, branding, planning and marketing of the
company
 Responsible for all aspects of the planning and executing of day-to-day operations including
daily financial goals
 Devised strategic marketing and sales plans such as introducing lower price point items to the
inventory, to improve revenues and profitability
 Meeting with vendors to negotiate and finalize purchase orders and to ensure low cost
production of merchandise
 Promoting business through in-store window advertising
 Completed demonstrations to educate the client on product offering, it's versatility and
maintenance options
 Notified clients of in-store promotions, sales and new collections
 Balanced point of sale, monthly financial statements; filed quarterly PST and GST reports
 Purchased bank wire transfers when buying new merchandise; played an active role in ordering
new items
 Reconciled shipments with invoices and original purchase orders
 Trained new hires with operating the pos, approaching client, identifying the customer's needs
and closing the sale
EDUCATION
Grade XII (GED Nova Scotia)