This presentation is a summary of a workshop that was conducted at UX London and Mozfest by Cyber-Duck, an agency that merges lean and agile deliver with user centred design (UCD). The workshop was aimed at those wanting to apply UCD to futuristic technologies. The workshop explored the concepts and thinking of ‘how to design an Internet Connected Dishwasher app’ while considering a wider eco system. The workshop started by introducing IoT (and ‘nearables’), why its relevant now and how the UCD process can adapt to it. The workshop frames UCD in a wider product delivery context and is aimed at those wanting to learn on how UX tactics can be applied to successfully design IoT products and systems.
Those who don't learn from history are doomed to NOT repeat it.
We know the old adage, but the other reality is that there's nothing new under the sun. The same goes for the practice of User Experience (UX) and it goes back further than you might think.
History can be fun – especially when we see how it relates to our ever-expanding and shifting industry of today. This presentation is geared to new practitioners who want to understand the foundations of our field and veterans who would like to see a different perspective on our profession. Let's look at the practice of UX through a historical lens at some of man's most creative pursuits and demonstrate the parallels between the past and today's design trends.
Basics in User Experience Design, Information Architecture & UsabilitySebastian Waters
Presentation for my talk about the "Basics in User Experience Design, Information Architecture & Usability" at General Assembly Berlin, January 9th, 2013
Those who don't learn from history are doomed to NOT repeat it.
We know the old adage, but the other reality is that there's nothing new under the sun. The same goes for the practice of User Experience (UX) and it goes back further than you might think.
History can be fun – especially when we see how it relates to our ever-expanding and shifting industry of today. This presentation is geared to new practitioners who want to understand the foundations of our field and veterans who would like to see a different perspective on our profession. Let's look at the practice of UX through a historical lens at some of man's most creative pursuits and demonstrate the parallels between the past and today's design trends.
Basics in User Experience Design, Information Architecture & UsabilitySebastian Waters
Presentation for my talk about the "Basics in User Experience Design, Information Architecture & Usability" at General Assembly Berlin, January 9th, 2013
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A quick & dirty intro to UX strategy & design. Some context, some fundamentals, some current & emerging trends, and some useful resources for the absolute beginner.
First delivered @ the NDRC Launchpad startup accelerator in Dublin, Ireland, 16/10/2014. (www.ndrc.ie)
An introduction to UX - User Experience.
Where does UX come from, what are the benefits of using it, and how can it be applied to day to day agency work?
Understanding the User Centred Design process and how UX is an integral part of every piece of digital work that is produced.
This presentation is an introduction to the fields of User Experience and User Interface design that I created for a Google Hangout talk for Saigon CoWorkshop.
Mobile Applications Development - Lecture 3
User-Centered Design
Information Architecture (sitemaps, wireframes, ...)
UI Design
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http://www.di.univaq.it/malavolta
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Have more questions about UX/UI? Contact mvp@koombea.com for additional information or questions and we will get back to you shortly.
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UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
A quick & dirty intro to UX strategy & design. Some context, some fundamentals, some current & emerging trends, and some useful resources for the absolute beginner.
First delivered @ the NDRC Launchpad startup accelerator in Dublin, Ireland, 16/10/2014. (www.ndrc.ie)
An introduction to UX - User Experience.
Where does UX come from, what are the benefits of using it, and how can it be applied to day to day agency work?
Understanding the User Centred Design process and how UX is an integral part of every piece of digital work that is produced.
This presentation is an introduction to the fields of User Experience and User Interface design that I created for a Google Hangout talk for Saigon CoWorkshop.
Mobile Applications Development - Lecture 3
User-Centered Design
Information Architecture (sitemaps, wireframes, ...)
UI Design
This presentation has been developed in the context of the Mobile Applications Development course at the Computer Science Department of the University of L’Aquila (Italy).
http://www.di.univaq.it/malavolta
Your guide to picking the right User Interface (UI) and creating the best User Experience (UX) in just a short amount of time. Learn how to quickly create mockups, landing pages, and build mock integrations that turn into large ideas.
Have more questions about UX/UI? Contact mvp@koombea.com for additional information or questions and we will get back to you shortly.
Launch conference presentation of Dr. Pietro Elisei, coordinator of the YPLAN project, on why co-designing public space is essential for the present and future wellbeing of the citizens - young and old alike.
The first step in every user centered design process is to build Personas as a base of every communication strategy to other team members and stakeholders. Build up a vision of the Product with personas, sketches and persona driven user stories. Optimizing the process of iteratively adapting at the big picture. Personas give the user a face and sketches of the context of use. A persona helps to empathize with the user, understand user behavior and deeper needs. The integration of personas with the individual user behavior makes the product bulletproof. In the beginning for each user centered agile development process three important elements have to be defined, the functions, the utilization context and the user behavior with the product. The talk demonstrate how necessary personas are for the user centered agile approach. Why personas are the foundation for each usability tests and explains step by step how they create a persona. Developers learn to get a better understanding for the user and their needs. Scrum describes how to organize an agile development process but neither exactly defines how to go on nor the needed tools to make the process user-centered.
This is the deck for a talk I gave at the Brisbane UX and IxDA meetup group on creating and using personas. I've had to remove the case study slides in order to make this available to a wider audience.
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This workshop is a precursor to creating full, research-backed personas, and is aimed to externalize what stakeholders already know about their customers - to share prior knowledge and assumptions through experience working at your company, interacting with users, and data generated by users. The provisional personas developed here are also known as: Proto-Personas, Ad Hoc Personas, Strawman Personas, Skeletal Personas, or Pragmatic Personas.
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Group exercises designed to get people thinking about how UX skills are applied to their daily digital work.
Putting the theory of UX into practice with some simple core tasks.
Certus Accelerate - User Centred Everything by Sam WilliamsCertus Solutions
Designing business success - Sam Williams
External and internal, customers are becoming far more discerning and now expect to have rich information at their fingertips, immersive mobile interactions with your brand and personalised digital experiences that are tuned specifically to their needs. Combining a deep data analytics capability with User Experience Design can deliver a truly immersive and personalised experience that will delight your customers and deliver lasting competitive advantage to your business.
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Mobile is now everywhere and it is forcing its way into the enterprise. The future is in creating great experiences which multi-channel. Building a great experience is very challenging, particularly in the mobile medium. A solid understanding of usability and the implementation of a pragmatic UX design process is key for a successful application.
APIs have become ubiquitous and they have profoundly changed the way we connect to the world. They have opened the doors to enterprise back-end infrastructure and made it possible for developers to build innovative mobile applications. But this IT revolution comes with its share of challenges. “If we build it they will come” is no longer an effective API launch strategy. AnyPresence and WIP Factory are joining forces to share valuable best practices on improving API adoption.
How UX Can Drive the Vision of Future Products - Arttu NiskasaariUXPA International
Our existing B2B product has been developed for 15 years and the need for complete redesign was acknowledged in 2013.
Unusual for the software business in our country and field of business, this project for the brand new solution was driven by UX from the beginning. The main target was to introduce new level of collaboration between all company functions to formulate a shared vision for the future product.
It took us one year to move from user research to prototypes, and in the meantime our UX team grew from two to six persons. Hence, we will also talk a bit about organizing the work of the team to support several products and projects without sacrificing the long-term project.
In this session we will share our experiences and lessons-learned from working our way towards that vision with research based top-down approach.
Key questions to ask when designing for connected products/hardware-enabled services:
Is it a product, or a service?
How does your product work……and how can it fail?
Is your business model a good fit for user expectations?
How do we design not just for individual UIs but for distributed UX?
How often do devices connect? How responsive are they?
How do we give users transparency and control?
Advocating for your users is key to project success. Kirsten Burgard and I show how, even developers can accomplish this via our process and case studies.
Similar to User centred design (UCD) and the connected home (20)
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7. WHAT YOU WILL LEARN
PART 01
Introduction
What is UCD
Why connected devices
Design heuristics
Bringing UCD to the IoT world
The connected dishwasher
1 HOUR
PART 02
Evaluation model
Stakeholder interviews
Personas
Prototype
Testing
Summary
BREAK
30 MINS 1.5 HOURS
9. The central premise of user centred design is that
the best designed products and services result from
understanding the needs of the people who will
use them.
“
12. QUALITATIVE - Find out what customers actually want.
CONTEXT – Discover the exact context to design for.
CREATIVITY – Combine UCD with branding.
FOCUS - Avoid ‘analysis paralysis’ and data numbness.
REMOVE EGOS – Verify decisions with real customers.
18. http://www.flickr.com/photos/simonw92/8534697674/
“
If the engineers could, they'd give you 40 buttons, but when you're
driving it's not that easy to use them all, so it's better to have the
ones you really need.
The key thing is to make it simpler without getting rid of stuff
that I might need to make the car go quicker.
Lewis Hamilton
24. The Internet of Things (IoT) is a
scenario in which objects, animals
or people are provided with
unique identifiers and the ability
to transfer data over a network
without requiring human-to-
human or human-to-computer
interaction.
http://whatis.techtarget.com/definition/Internet-‐of-‐Things
25. Bringing the internet to
the things and bringing
the things to the
internet
BENJAMIN MAUGAIN
31. There are more than 10 billion
wirelessly connected devices in the
market today; with over 30 billion
devices expected by 2020.
ABI RESEARCH
https://www.abiresearch.com/press/more-‐than-‐30-‐billion-‐devices-‐will-‐wirelessly-‐conne/
44. EVALUATIVE - Research to challenge the hypothesis, business case and tech.
STAKEHOLDERS - During the process identify, embrace and involve them.
PERSONAS - Understand user intent, filter it and verify your assumptions.
PROTOTYPING - Create wireframes, prototypes and specifications.
TESTING - Throughout the above, iterate the product.
45. UCD IS NOT THE HOLY GRAIL
LIKE ANY METHODOLOGY, UCD SHOULD BE
INCORPORATED INTO WIDER ORGANISATIONAL
FUNCTIONS
47. SYSTEM
ARCHITECTURE
UCD
1. MARKET DEMAND 3. USER VALUE2. PRODUCT EDUCATION
4. TECHNOLOGY
UCD IN A WIDER CONTEXT
5. COMMERCIAL ROI
AGILE
PRODUCTION
PRODUCT
DISTRIBUTION
EXECUTION /
QUALITY CONTROL
BRAND
STRATEGY
GROWTH
MARKETING
50. BERG’S APPROACH
1. Evaluative
Do you think their hypothesis is correct, is the technology ready for this?
2. Personas
Is the context right for the approached personas. What are your views?
3. Stakeholders
What are your views on how they involved stakeholders?
4. Prototyping
What do you think of their approach to prototyping the machine?
5. Testing
Let us know how you feel you would test such a product
53. YOUR FICTIONAL PROJECT
Design an app to control a smart dishwasher
THE BRIEF
Whirlpool allocated a budget to produce a new smart dishwasher. The
dishwasher connects to an app to provide a new way to interact with
their machine. Whirlpool want you to design a smartphone app that
can give the user information about the machine as well as controlling
it. The app should do the following:
1. Set a wash program
2. Let the user know if the machine is running or not
3. How much power is being used
4.Salt levels and liquid levels
5. When maintenance is required
6.Connect the app to the machine
54. AN INTRODUCTION
TO OUR APPROACH
1. Evaluative - Firstly we will challenge the hypothesis of the brief.
2. Stakeholders - We will explore who the stakeholders are.
3. Personas - Lets set the scene for the personas and our methodology.
4. Prototyping - We will then prototype some concepts for the interface.
5. Testing - Our final task will be to ‘test’ what we designed today!
58. EVALUATIVE
1. Is our brief correct? Should the idea change slightly?
2. What problems will this app solve, if any?
3. How would a system API affect the design process (if at all)?
4. How does the above affect the technology we choose
5. How will the connected dishwasher connect into the wider
connected home?
8 mins
61. 1. Understand
SMART and
persona
objectives
STAKEHOLDER
ENGAGEMENT
FRAMEWORK
Understand SMART
and Persona
objectives
Align mutual
interests
Define their role
and availability
Manage
expectations
Identify project
risk upfront
Gauge their
interest and
influence
Understand the
politics
62. 1. Understand who the key decision makers are upfront
2. Set your goals for the interviews; vision, requirements, KPIs
3. Stay flexible and be open to group interviews
4. Run regular show and tell presentations with them
STAKEHOLDERS
63. 1. List the manufacturer’s internal stakeholders
2. Who are the external stakeholders (non-personas)
3. What type of questions would you ask them?
STAKEHOLDERS 6 mins
66. 1. Create archetypical personas that focus on common intent
2. Get stakeholders to verify your persona assumptions
3. Consider their technology abilities and accessibility issues
PERSONA TIPS
68. 1. Research their mental model and affordances
2. Find out how you can relieve any concerns
3. Prioritise personas based on business goals
4. Validate personas by engaging with them
PERSONA TIPS
69. Please create two persona cards for one of the groups below:
1. People that would use such a dishwasher
2. People that would not use such a dishwasher
3. Employee personas that would be required
Please list the following for one of the groups
1. Intent and motivations for the groups to use the app.
2. How would they use the dishwasher in a wider context?
Then challenge our axis model
PERSONAS 8 mins
71. 1. Card sorting, or feature cards help to articulate the usage
2. Flows of control help to visualise interaction sequences
3. User stories also help to build up ideas for screen design
4. Bring the persona usage into these models
5. Humanise your prototype to get better responses
6. Often content strategies are also required
PROTOTYPING TIPS
72.
73. Task Frequency Difficulty Importance
/
priority
Alternatives Type
activity Notes
e.g.
Connect
to
wifi Infrequent
5/10 7/10 Not
use
the
app,
over-‐
ride
interface
on-‐boarding
TASK TABLE
75. 1. Please populate the task table and do the following:
• Rate the difficulty of each task and how it can be simplified
• Specify how frequently users will perform the tasks.
• Prioritise them based on critical to non-critical.
2. Please draw a comic story showing the 3 most common usages
including the trigger, action and ‘reward’ for each
PROTOTYPING - 01 15 mins
80. Please wireframe the following:
1. Home screen
2. On-boarding key screen (first time user)
3. Menu for repeat user
4. Other key screens or modes you choose
PROTOTYPING - 03 18 mins
82. Visual language:
1. Please design a visual language based on the kits provided
(stick them on the paper)
2. Once that is done, please stick them onto the previous screens
you created
PROTOTYPING - 04 6 mins
85. 1. Getting the right users is imperative but so are expert reviews
2. You can recruit users from a CRM or use professional recruiters and via
guerrilla tactics
3. Contextual enquiries and eye tracking are popular types of usability testing
4. Other testing includes remote analytics, surveys and AB/MVT testing
5. Ethnography allows for even more granular monitoring of user behaviour
TESTING TIPS
87. Each group should nominate a leader and take their screen designs
to another group with a notepad. The leader should explain the
rationale to each ’user’ while the others are silent. The leader should
get someone in their group to help with note taking. In summary:
1. Take one to two users through your screens
2. Then get back to your original group and present your findings
TESTING 10 mins
88. 1. UCD theories and design principles and how they adapt to the world of IoT
2. An understanding of how to engage with the various stakeholders
3. The concept of designing ‘systems’ before ‘destinations’
WHAT WE COVERED