Ever asked why great engineers prefer working for certain companies? Or why certain companies are more admired than others? In this lecture I will share few ingredients of the strong engineering culture and why technologists prefer working for one company than for another.
What makes a strong Intuit innovation culture Michael Kalika
This presentation is about Intuit innovation culture that includes topics like Intuit innovation journey, customer obsession, design thinking, learning from failures and autonomy, mastery and purpose.
While many sites and services crash these days due to extremely intensive and unplanned load caused by high traffic, it is a great opportunity to learn. This is a live virtual lecture about system scalability. I will share a story about small company that growing up, facing challenges at each stage and solving them by applying various scalability patterns and decomposes its monolithic system into distributed Microservices.
Design Thinking has gained much attention at strategic and executive levels within Fortune 500 corporates to manage global disruption. Mike shares first hand insights guiding c-level executives and project teams whilst designing and facilitating Design Thinking, Lean Startup and Business Model Innovation with some of the World’s largest organisations.
WomenTechIceland and Huawei Workshop presented by Guðrún Ragnarsdóttir of Str...WomenTechIceland
This presentation was part of a workshop hosted by WomenTechIceland and Huawei. The WomenTechIceland community is full of brilliant people with great ideas who have a desire to make a positive impact. This workshop focused on how to turn these ideas into great new projects or companies, using common tools and frameworks like the business model canvas, objectives and key results (OKRs) and key performance indicators (KPIs) that align ideas to actions for positive change.
Attendees got an overview of the various tools and frameworks, as well as what to consider to move from idea to project.
Guðrún Ragnarsdóttir, Co-founder of Strategia, led the workshop. Guðrún has over 25 years of experience leading strategy implementation and change management within various companies and government from the executive to board level. At Strategía, Guðrún and her partners focus on assisting their clients with creating, building and implementing business, executive and organizational strategies across a number of private and public sector entities.
What makes a strong Intuit innovation culture Michael Kalika
This presentation is about Intuit innovation culture that includes topics like Intuit innovation journey, customer obsession, design thinking, learning from failures and autonomy, mastery and purpose.
While many sites and services crash these days due to extremely intensive and unplanned load caused by high traffic, it is a great opportunity to learn. This is a live virtual lecture about system scalability. I will share a story about small company that growing up, facing challenges at each stage and solving them by applying various scalability patterns and decomposes its monolithic system into distributed Microservices.
Design Thinking has gained much attention at strategic and executive levels within Fortune 500 corporates to manage global disruption. Mike shares first hand insights guiding c-level executives and project teams whilst designing and facilitating Design Thinking, Lean Startup and Business Model Innovation with some of the World’s largest organisations.
WomenTechIceland and Huawei Workshop presented by Guðrún Ragnarsdóttir of Str...WomenTechIceland
This presentation was part of a workshop hosted by WomenTechIceland and Huawei. The WomenTechIceland community is full of brilliant people with great ideas who have a desire to make a positive impact. This workshop focused on how to turn these ideas into great new projects or companies, using common tools and frameworks like the business model canvas, objectives and key results (OKRs) and key performance indicators (KPIs) that align ideas to actions for positive change.
Attendees got an overview of the various tools and frameworks, as well as what to consider to move from idea to project.
Guðrún Ragnarsdóttir, Co-founder of Strategia, led the workshop. Guðrún has over 25 years of experience leading strategy implementation and change management within various companies and government from the executive to board level. At Strategía, Guðrún and her partners focus on assisting their clients with creating, building and implementing business, executive and organizational strategies across a number of private and public sector entities.
The "digital enterprise" may seem like a fuzzy marketing concept, but the impact to most IT organizations is clear: apply software innovation to drive deeper engagement with customers and front-line employees.
This transformation requires connecting innovation teams with core IT through lean startup disciplines, visionary leadership, lean analysis, agile architecture, agile development, lean data management and DevOps.
Parts Without a Whole? – The Current State of Design Thinking Practice in Org...Jan Schmiedgen
A presentation I gave in November 2015 at the "Warsaw Design Thinking Week" in Poland: It introduces our study of the same title and also gives some information beyond that.
Getting elephants to dance - Wie etablierte Unternehmen erfolgreiche Accelera...Corporate Startup Summit
Das Duo Andreas Harting und Oliver Kempkens wird aufzeigen, warum es neben einigen positiven Beispielen von Corporate Accelerators auch schlecht funktionierende Projekte gibt, die oftmals auch an kulturellen Barrieren zwischen etablierten Unternehmen und jungen Startups scheitern. Weiterhin gehen sie darauf ein, wie etablierte Unternehmen sich mit „Co-Creation“ die Innovationskraft der Startups zu nutze machen und Talente an sich binden können.
Hackathon - Continuous Innovation by DesignRashmi Tambe
Hackathons being an intense, focused and time-boxed approach towards creative problem solving have increasingly become an important tool for fostering innovation and crafting software driven experiences. The presentation elaborates on following aspects -
• Hackathons as a tool to institutionalize innovation and bring transformation at speed
• Understanding the different flavors of hackathons and their relevance in different scenarios
• How Persistent is helping customers leverage hackathons for innovation
• The ‘How’ of organizing hackathons
(Presented At Zinnov Confluence 2016 )
Presented at UXIstanbul 2016.
When designing new services / products / experience, designers often start with the user needs or technical feasibilities. When designers ask “why are we doing this”, we often shy away from the business reasons. If we try to design with a holistic view of everything, shouldn’t we understand the business needs as well?
Taking a step away from the traditional design thinking, this session will dive into business design and stretch our design thinking muscle to business thinking. Business design brings in the commercial prospect to form a more complete approach to solving complex problems.
In this session, we will look at examples of hands-on case study of how to integrate commercial thinking into design projects. How to balance the different requirements and needs from all angles? What are the different toolkits that can be used for designers to start thinking about business more? And maybe most importantly, how can designers stop being scared of numbers.
Onedot is the first intelligent platform to source, onboard and distribute product data using artificial intelligence (AI).
The Onedot Crew is made up of carefully selected people from a variety of backgrounds and cultures who work together in an inspiring and educational environment.
See for yourself how Onedot builds the first global product data platform using a modern technology stack.
Design Thinking Case Studies | In Their Own Words | IdeafarmsIdeafarms
Examples of how companies like Intuit, Citrix and others have used the human-centric approach of #DesignThinking for
- Testing and validating Business Models
- Employee Engagement
- Product Innovation and Development
- Internal Efficiencies
- Boosting Revenues
More Examples -
1. How Kaiser Solved the Problem of Hospital “Ghost Towns”
https://www.fastcodesign.com/90150616/how-kaiser-solved-the-problem-of-hospital-ghost-towns
2. How Pepsico, Godrej and Marico are 'designed to succeed
https://brandequity.economictimes.indiatimes.com/news/business-of-brands/how-pepsico-godrej-and-marico-are-designed-to-succeed/48719157
3. How Design Thinking Transformed Airbnb from a Failing Startup to a Billion Dollar Business
http://firstround.com/review/How-design-thinking-transformed-Airbnb-from-failing-startup-to-billion-dollar-business/
4. Starbucks, “The Third Place”, and Creating the Ultimate Customer Experience
https://www.fastcompany.com/887990/starbucks-third-place-and-creating-ultimate-customer-experience
UP Global - Corporate Accelerators and IncubatorsShashi Jain
A brief description of Accelerators, Incubators, and coworking spaces for Corporations considering this kind of Innovation program. We also discuss key features of good Accelerators and ways to measure them. This is a DRAFT and will be updated periodically!
Embedding Business and Community EngagementJISC infoNet
This presentation was delivered by JISC infoNet as part of a range of Embedding BCE workshops for the JISC BCE programme on 7th, 13th, 26th, and 27th June 2012.
4th annual process driven innovation conference 9 16-13Gerald A. Myers
4th Annual Process Driven Innovation Conference
September 18, 2013
Presenter: Gerry Myers, Vice President, Global Innovation, Chubb & Son
Presentation: The Integrated Enterprise: Innovation In The Knowledge Economy
Abstract:
What is the imperative for innovation in a knowledge economy where employees are strategic assets and a company’s value proposition is becoming more and more defined by its ability to connect, understand and build trust among its employees, customers and suppliers?
Gerry Myers, Vice President Global Innovation at Chubb & Son, a leading Fortune 500 P&C insurance company, will provide insights into this question as he discusses Chubb’s innovation model and practical experience gained over the last five years. In doing so, Gerry introduces the concept of the Big I vs. little i in innovation in describing how Chubb is using new social business platforms to build an “always on” innovation ecosystem that leverages the intellectual capital of its enterprise to deliver value to its customers and distribution partners.
Introduction to design thinking and it's reference to (innovation) management. A presentation handout for my fellow students at Zeppelin University in 2009. The presentation can be found here: http://www.slideshare.net/janschmiedgen/design-thinking-7804533.
Have you ever asked yourself how can you leverage open source for selling your products or services, attracting talent and innovating? In the first part of this lecture I’ll give a historical context about how open source has transformed the Software industry and changed the way we develop, collaborate, communicate, organize and think about business values. In the second part I will talk about open source opportunities, challenges and what it means to successfully plan and implement an open source project from the practical side. I will also share my own Open Source management experience at Intuit.
The "digital enterprise" may seem like a fuzzy marketing concept, but the impact to most IT organizations is clear: apply software innovation to drive deeper engagement with customers and front-line employees.
This transformation requires connecting innovation teams with core IT through lean startup disciplines, visionary leadership, lean analysis, agile architecture, agile development, lean data management and DevOps.
Parts Without a Whole? – The Current State of Design Thinking Practice in Org...Jan Schmiedgen
A presentation I gave in November 2015 at the "Warsaw Design Thinking Week" in Poland: It introduces our study of the same title and also gives some information beyond that.
Getting elephants to dance - Wie etablierte Unternehmen erfolgreiche Accelera...Corporate Startup Summit
Das Duo Andreas Harting und Oliver Kempkens wird aufzeigen, warum es neben einigen positiven Beispielen von Corporate Accelerators auch schlecht funktionierende Projekte gibt, die oftmals auch an kulturellen Barrieren zwischen etablierten Unternehmen und jungen Startups scheitern. Weiterhin gehen sie darauf ein, wie etablierte Unternehmen sich mit „Co-Creation“ die Innovationskraft der Startups zu nutze machen und Talente an sich binden können.
Hackathon - Continuous Innovation by DesignRashmi Tambe
Hackathons being an intense, focused and time-boxed approach towards creative problem solving have increasingly become an important tool for fostering innovation and crafting software driven experiences. The presentation elaborates on following aspects -
• Hackathons as a tool to institutionalize innovation and bring transformation at speed
• Understanding the different flavors of hackathons and their relevance in different scenarios
• How Persistent is helping customers leverage hackathons for innovation
• The ‘How’ of organizing hackathons
(Presented At Zinnov Confluence 2016 )
Presented at UXIstanbul 2016.
When designing new services / products / experience, designers often start with the user needs or technical feasibilities. When designers ask “why are we doing this”, we often shy away from the business reasons. If we try to design with a holistic view of everything, shouldn’t we understand the business needs as well?
Taking a step away from the traditional design thinking, this session will dive into business design and stretch our design thinking muscle to business thinking. Business design brings in the commercial prospect to form a more complete approach to solving complex problems.
In this session, we will look at examples of hands-on case study of how to integrate commercial thinking into design projects. How to balance the different requirements and needs from all angles? What are the different toolkits that can be used for designers to start thinking about business more? And maybe most importantly, how can designers stop being scared of numbers.
Onedot is the first intelligent platform to source, onboard and distribute product data using artificial intelligence (AI).
The Onedot Crew is made up of carefully selected people from a variety of backgrounds and cultures who work together in an inspiring and educational environment.
See for yourself how Onedot builds the first global product data platform using a modern technology stack.
Design Thinking Case Studies | In Their Own Words | IdeafarmsIdeafarms
Examples of how companies like Intuit, Citrix and others have used the human-centric approach of #DesignThinking for
- Testing and validating Business Models
- Employee Engagement
- Product Innovation and Development
- Internal Efficiencies
- Boosting Revenues
More Examples -
1. How Kaiser Solved the Problem of Hospital “Ghost Towns”
https://www.fastcodesign.com/90150616/how-kaiser-solved-the-problem-of-hospital-ghost-towns
2. How Pepsico, Godrej and Marico are 'designed to succeed
https://brandequity.economictimes.indiatimes.com/news/business-of-brands/how-pepsico-godrej-and-marico-are-designed-to-succeed/48719157
3. How Design Thinking Transformed Airbnb from a Failing Startup to a Billion Dollar Business
http://firstround.com/review/How-design-thinking-transformed-Airbnb-from-failing-startup-to-billion-dollar-business/
4. Starbucks, “The Third Place”, and Creating the Ultimate Customer Experience
https://www.fastcompany.com/887990/starbucks-third-place-and-creating-ultimate-customer-experience
UP Global - Corporate Accelerators and IncubatorsShashi Jain
A brief description of Accelerators, Incubators, and coworking spaces for Corporations considering this kind of Innovation program. We also discuss key features of good Accelerators and ways to measure them. This is a DRAFT and will be updated periodically!
Embedding Business and Community EngagementJISC infoNet
This presentation was delivered by JISC infoNet as part of a range of Embedding BCE workshops for the JISC BCE programme on 7th, 13th, 26th, and 27th June 2012.
4th annual process driven innovation conference 9 16-13Gerald A. Myers
4th Annual Process Driven Innovation Conference
September 18, 2013
Presenter: Gerry Myers, Vice President, Global Innovation, Chubb & Son
Presentation: The Integrated Enterprise: Innovation In The Knowledge Economy
Abstract:
What is the imperative for innovation in a knowledge economy where employees are strategic assets and a company’s value proposition is becoming more and more defined by its ability to connect, understand and build trust among its employees, customers and suppliers?
Gerry Myers, Vice President Global Innovation at Chubb & Son, a leading Fortune 500 P&C insurance company, will provide insights into this question as he discusses Chubb’s innovation model and practical experience gained over the last five years. In doing so, Gerry introduces the concept of the Big I vs. little i in innovation in describing how Chubb is using new social business platforms to build an “always on” innovation ecosystem that leverages the intellectual capital of its enterprise to deliver value to its customers and distribution partners.
Introduction to design thinking and it's reference to (innovation) management. A presentation handout for my fellow students at Zeppelin University in 2009. The presentation can be found here: http://www.slideshare.net/janschmiedgen/design-thinking-7804533.
Have you ever asked yourself how can you leverage open source for selling your products or services, attracting talent and innovating? In the first part of this lecture I’ll give a historical context about how open source has transformed the Software industry and changed the way we develop, collaborate, communicate, organize and think about business values. In the second part I will talk about open source opportunities, challenges and what it means to successfully plan and implement an open source project from the practical side. I will also share my own Open Source management experience at Intuit.
Increasingly, companies succeed or fail not on superior technology but on superior user experience design. This talk looks at the ROI of UX design with three examples of startups that leveraged design to disrupt their fields and beat the competition.
Warp #2 tomasz klekowski - do etnographers create technology - customer cen...hub:raum Krakow
Tomasz Klekowski (Business GTM Director EMEA, Intel Corporation) – „Do etnographers create technology? - customer centric innovation at Intel” is a presentation from WARP #2 – hub:raum’s turbo acclerator for CEE startups taking place in Krakow twice a year.
Apply for the next edition! www.hubraum.com/apply (select “Krakow” and “Accelerator”).
More information: www.hubraum.com/warp
Prototyping is not a new concept, but the role it plays in the design process has changed dramatically in the last few years. Proliferation of agile methods and the grassroots nature of design thinking have opened up new opportunities where research and design happen simultaneously. New tools for building digital prototypes have given design teams numerous options from very simple demos to complex proof of concepts.
The Devbridge Design team shares their experience and explore cases where prototyping has driven the design and research process. With varying levels of complexity and fidelity, each has had a different outcome.
IxDA October Event: Prototyping Approaches and OutcomesIxDA Chicago
Prototyping is not a new concept, but the role it plays in the design process has changed dramatically in the last few years. Proliferation of agile methods and the grassroots nature of design thinking have opened up new opportunities where research and design happen simultaneously. New tools for building digital prototypes have given design teams numerous options from very simple demos to complex proof of concepts.
Learn about the Devbridge Design team's experience as they explore cases where prototyping has driven the design and research process. With varying levels of complexity and fidelity, each has had a different outcome.
Enterprise Entrepreneurship Series Atlanta - March 2 Presentations352Inc
352 Inc and Tech Square Labs partnered to present the first Atlanta Enterprise Entrepreneurship Series, exploring new ways for corporations and startups to spark innovation and grow. Check out presentations from:
Brock Kolls – Chief Open Innovation, Tech Square Labs
Geoff Wilson – President and Founder, 352 Inc.
Pavleen Thukral – Founder, Stackfolio
How large companies can regain their ability to innovate and gain speed on the market. Get out of your box and concentrate on your idea, instead of following best practices, guidelines or compliance rules.
Business is always in a constant state of flux- more so these days, with disruption happening all around. How do you move from your AS IS state to TO BE architecture in your enterprise transformational journey? What mix and match of people, processes and technology will you blend together, and in what proportion, to drive enterprise value to deliver transformational results? TOGAF has a suite of tools that can help architects to chalk out the architectural roadmap for enterprise success. This talk will also focus on how agility is an underlying thread in this framework, and how value is delivered incrementally, making the process robust and
bankable.
Key Takeaways
Exposes the audience to the features of TOGAF which help plug business technology gaps.
How TOGAF has agility at its core to drive transformational results.
Why it is a good skill and knowledge for a seasoned IT professional to have in their kitty.
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...Joe Lamantia
After Oracle acquired Endeca, we all had to figure out what to do next. This case study describes building a learning-driven strategy capability to guide an adventurous product development group focused on the new domains of big data analytics and machine intelligence. I’ll share the outcomes of our efforts to launch new products chartered directly around customer experience value; outline the methods, tools, and perspectives that powered product discovery and strategic planning; share a framework and patterns for identifying and understanding emerging domains; and review the application of this toolkit to new situations.
Agile methodologies are transforming not only the way we work, but also what is expected of us as researchers. At BeyondCurious, we think that’s a good thing. In our experience, agile, iterative user experience research is the best way of conducting ux/usability research.
Why? It ensures that you’re making things that matter. Agile Research delivers rapid results to internal and client teams in as little as one week, allowing for quick pivots to align prototypes to user needs. This flexible, modular approach reduces client risk because it allows teams to test and learn. The research process iteratively informs development, and concrete, ongoing results enable rapid evolution, and ensure that you are making the best product for your end user.
Another benefit of Agile Research is that client and internal design/dev partners are part of the research team: there is no black box. This integrated team co-develops areas of inquiry, prototypes, and key questions. Agile research sprints do not produce dust-attracting research tomes. Instead, reports answer key questions, propelling product development forward with clear and targeted opportunities and recommendations. These sprints also quickly uncover additional questions that could be answered with future research to help move projects forward.
Sounds good, right? But how do you do it? How do you plan it? What kind of team do you need? How do you get recruits in so little time? What kinds of tools and techniques are best suited to agile? And what kind of mindset do you need to be able to pull it off successfully?
This presentation, given at World Usability Congress, teaches researchers, strategists, and designers how to plan and manage Agile Research, including:
Methodology
Research Approach and Planning
Recruiting
Tools and Techniques
Team
Mindset
Similar to What makes a Strong Engineering Culture (20)
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
2. Intuit Confidential and Proprietary 2
Why great engineers prefer working for certain companies?
3. Intuit Confidential and Proprietary 3
About me
- Chief Architect of Intuit Israel
- Innovation Catalyst at Intuit
- Vice President of IASA Israel
- Background in development, operations, and
management
- Astronomer and astrophotographer
- Father of three
https://www.linkedin.com/in/michaelkalika
Michael Kalika
Rishon LeZion, Israel
4. Intuit Confidential and Proprietary 4
What is Engineering Culture?
Customer Obsession and Design Thinking
Learning From Failures
Open & Inner Source
Autonomy, Mastery and Purpose
Agenda
6. Founded by
Scott Cook &
Tom Proulx
1983
Went public
on Nasdaq
1993
20 locations,
9 countries
Locations
9,000+50M ~$6.8B FY19
Revenue
Customers
worldwide
Employees
worldwide
Who we are
7. 2004 - 2019
Most Admired:
Computer Software
2002 - 2019
100 Best Companies
to Work For
2019
Most Innovative
Companies
2019
Companies Best
Positioned For Breakout
Growth
Recognized as one of the world’s leading companies
2017 - 2019
Best High Tech
Companies to work for
9. Intuit Confidential and Proprietary 9
Culture
A set of shared values, goals, and principles that guide the behaviors, activities, priorities, and
decisions of a group of people working toward a common objective
Karl E. Wiegers - American software engineer, author, consultant and trainer
Engineering Culture and System Architecture are reflections of corporate values
Me
12. Intuit Confidential and Proprietary 12
Our product manager is the
one who tells us about the
customer and the problem we
need to solve. Do I need to
know anything else?
What is the biggest
customer pain?
Who are my
customers?
Would our customers
recommend our
products to their
friends?
How do we measure
customer satisfaction
and conformance to
requirements?
13. Intuit Confidential and Proprietary 13
Design Thinking
Is an iterative process that helps understand users (customers), challenge assumptions, and
redefine problems.
https://www.interaction-design.org/literature/article/what-is-design-thinking-and-why-is-it-so-popular
14. Intuit Confidential and Proprietary 14
Core capabilities: our recipe to execute with excellence
WHAT TO SOLVE HOW TO SOLVE
CUSTOMER-DRIVEN INNOVATION (CDI) DESIGN FOR DELIGHT (D4D)
An important,
unsolved
customer
problem
…that we, and
those we
enable, can
solve well
…and build durable
competitive advantage
SUCCESS
IS
HERE
Deep customer
empathy
Go broad to
go narrow
Rapid experiments
with customers
DELIGHT
15. Intuit Confidential and Proprietary 15
End customer who
consumes products
or services
EXTERNAL
Backend teams who
consume your APIs
or messages
INTERNAL
INTERNAL
Data Scientists or Analysts
who need data from your
systems
Who are your customers?
INTERNAL
Front End Engineers
who consume your
APIs or widgets
Coworkers who need
infrastructure service
INTERNAL
Manager who need
to share project
status with
stakeholders
INTERNAL
Those who consume your work
17. Intuit Confidential and Proprietary 17
Problem Statement
I am:
Engineer, working on a new capability composed from multiple microservices
I am trying to:
Create and automate Cloud Native CI/CD in multiple environments with tests, security and code quality scans
But:
I have to invest a lot of work effort
Because:
I have nobody who could do it for me and nothing out of the box that I could use
Which makes me feel:
Slow, frustrated and exhausted.
18. Intuit Confidential and Proprietary 18
Ideal State
In a perfect world:
Within few clicks I could have all environments and CI/CD pipelines to the Cloud ready out of the box for me
The biggest benefit to me is:
I can focus on improving the product and delighting customers instead of developing boilerplate code
Which makes me feel:
Happy, efficient and on top of my work
19. Intuit Confidential and Proprietary 19
Customer Empathy: Do Follow Me Homes (FMH),
connect with customers by doing interviews, listening to
calls, reading reviews etc.
Go broad to go narrow: Use the insights you learnt to
pick a critical problem to solve. Go broad on
brainstorming or systematically find solutions. Then pick
one solution, create more variations and narrow what to
tackle.
Rapid prototyping: Conduct iterative rapid prototyping
with "cheap" experiments to quickly determine the
customer experience and collect feedbacks.
INITIATION &
PLANNING EXECUTION CLOSEOUT
Customer Empathy: Share the results with customers and
get feedbacks on the solutions you are building.
Go broad to go narrow: Use the “go broad to narrow” on
refining and reiterating the solution based on customer
feedbacks. During testing and code reviews make sure you
capture and document all defects, but narrow and fix on
most the critical.
Rapid prototyping: Ensure you solutions products and
system architecture support and contain experimentation
capabilities such as A/B testing, feature flags and “canary
deployments”.
Customer Empathy: Once the solution is in production,
listen to or interact with customers to see how the
solution fixed a problem or how a new feature is being
received.
Best practice: Connect with your Customer Success team
to circle back with the customer.
Go broad to go narrow: Use the insights you learnt from
customers and conduct retrospective with the team on
what worked well and what not. Go broad and then focus
on what really matters.
Rapid prototyping: Create ideas for the next
experiments and prototypes based on what you learnt.
20. Intuit Confidential and Proprietary 20
Problem Explorer
Go broad to go narrow
What’s stopping?
What else?
1. Knowledge and
experience in DevOps
2. Time
Why solve this?
Why else?
Deploying everything
manually is not
productive, time
consuming and prone to
errors
Original Problem
(start here)
I need a generic and
automatic way to deploy
my microservice to
multiple environments in
the Cloud by testing and
scanning the code
Narrower
Problem
How to implement
automated CI/CD without
spending significant time
and resources?
Broader Problem
The more manual work we
do, the less time we have
to delight customers,
innovate and invest in
what matters
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Solution Prioritization
High Value
Low Cost
Low Value
High Cost
Build Buy Ask for Help
Do partially,
trade-offs
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Paper Prototyping
Source: http://aaronbrako.com/prototyping
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Digital Prototyping
Source: https://sympli.io/blog/lean-ux-and-low-fidelity-prototyping-with-adobe-xd-and-sympli/
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What about backend?
https://stoplight.io/studio
http://wiremock.org
https://editor.swagger.io
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FAILURES are
Unavoidable
successful people don't
fear failure but understand
that it's necessary to learn
and grow from
— Robert Kiyosaki
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Each problem is
an opportunity
because it can
tell a story about
why and how it
occurred.
Philosophy of Root Cause Analysis
It is critical
that everyone
takes a personal
and active
role in
improving
quality.
The "true"
problem must
be understood
before action is
taken.
Be focused and
open-minded
MUST 1
MUST 2
Be patient and
quick
MUST 3
Be relentless, but
avoid critiques
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WHY
Drove fast
5 WHYs
WHY
Late to work
WHY
Woke up late
WHY
Alarm clock
didn’t ring
WHY
Forgot check
if it was set
last night
Problem: Alex made a road accident
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Record Times and Customer Impact
Start Time Time to Detect Time to Engage Time to Repair Time to Restore
10-04-2020 07:26:00 PM
12 Minutes
10-04-2020 07:38:00 PM
23 Minutes
10-04-2020 07:49:00 PM
49 Minutes
10-04-2020 08:15:00 PM
51 Minutes
10-04-2020 08:17:00 PM
Products / Modules / Services Impact Details
(# Transactions / Customers impacted / Errors seen)
% Impact
Product XXX Service YYY was unavailable and observed 1,541,719 request failures. 45
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Document Action Items
# Corrective Actions Owner / Team Due Date Task Reference
(JIRA or similar)
1 Configure “house on fire alerts” John Smith November 1st 2020 RCA-1234
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Closed Software is built like
cathedrals, carefully crafted by
individual wizards or small bands of
mages working in splendid isolation.
— Eric Raymond, “The Cathedral and the Bazaar”, 1997
Intuit Confidential and Proprietary 33
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Open Software seems to resemble a
great babbling bazaar of differing
agendas and approaches.
— Eric Raymond, “The Cathedral and the Bazaar”, 1997
Intuit Confidential and Proprietary 34
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This accelerates innovation across
the industry and facilitates
adoption of services and
products you offer.
When an open source project
becomes popular, you benefit
from a massive influx of outside
contributors, so the project and
the ecosystem evolve more
rapidly.
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There are 3 main reasons why it’s important to be an active
player in the open source community: 1) it allows us to adopt
advanced technologies that are robust, free and not tied to a
vendor; furthermore, many critical new innovations are
available first in open source; 2) it increases our tech profile,
both internally and externally, and helps us with hiring; and 3) it
helps our code stay fresh because there’s a whole community
keeping it relevant and evolving it.
— Marianna Tessel, Marianna's Thoughts - December 2019
Intuit Confidential and Proprietary 36
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The number one reason NOT to open source a project is that it includes, or
links to your company’s “secret sauce” or sensitive data because doing so
can create security issues or erode competitive advantage.
Why not open source?
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Strategy
What are our goals? What do we want to achieve?
Engineering Time Investment and Commitment
Feature Development, Issues, Pull Requests Reviews, Forums, Meetups, Blogging. How do we reward successful open source projects?
Education & Mentorship
Education and Mentor about open source practices, clean code, community building etc.
Compliance
Legal aspects, reviews and licensing
Marketing & Communication
How to get smartest professionals contributing to open source projects? Partnership building. Communication with external partners and
communities.
Open Source Program Management
Coordination and management of the above
Open Sourcing Requires Investment in
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How to Measure?
Area Measurements
Project adoption • # Dependent internal products
• # Visitors to GitHub repo
• # Followers on GitHub
• # Downloads
• # Forks
• # Stars in GitHub
• # Mentions in social media
• # Meetups, hackathons
• # Contributing companies
• # Dependent external products (need to track media & community for that)
Activity • # Pull requests submitted, opened, accepted and rejected
• # Issues submitted
Contribution • Internal vs External contributors ratio
• Ratio of commits per contributor - external vs. internal
Productivity and Efficiency • Length of time pull requests remain open
• Length of time issues remain open
Investment • Time engineers spend on actual development of the project
• Time spent on project promotion activities - engineers vs. non-engineers
• Budget spent on project promotion, consultancy etc.
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Inner Source takes the lessons learned from developing Open Source
software and applies them to the way companies develop software internally
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We are Fraud Fighters team, responsible for Fraud
elimination
We evaluate every customer transaction for suspicious
activities, execute policies and trigger decision actions
We would like to enhance one of our ML models and need
additional attributes as a part of the login event messages
Unfortunately Corporate Identity team are extremely busy
and cannot address our request within next few sprints
What can we do?
“Fraud Fighters” Team
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“Fraud Fighters” Team Options
1. Cry & Beg
2. Trade-off resources or quality
3. Escalate
4. Make the required changes in Auth service ourselves and create Pull Request
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My name is Lisa and I am senior engineer with 5 years
experience in Java backend engineering
I would like to become an architect and want to broaden
my horizons
Recently, I’ve accomplished few online courses looking
for practical opportunities to apply my new knowledge in
Front End and/or Data Engineering
Does someone need help in those areas?
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We are centralized infrastructure team who have a
new and brilliant idea for Cloud cost management
optimization
We are currently limited in the resources and looking
for peers who can help us
Does someone want to use this opportunity to learn
new things, solve complex challenges and create a
high impact?
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Inner Source Benefits
● Helps in breaking down silos
● Encourages internal collaboration and barrier removing
● Increases speed
● Knowledge sharing
● Accelerates new engineer onboarding
● Motivates creating and maintaining Beautiful Code
● Helps identify opportunities to contribute software back to the open source world
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● Collective Ownership - Mindset reorientation adopting internal developers as our first
customers, and helping them to become co-owners
● Appoint Decision Makers - Maintain a public list of Trusted Committers (TC)
● Document Requirements and Expectations from TCs
● Allocate sprint time for PR reviews
● Document Resolution Rules (escalation paths)
● "On-call" TC Rotation
● Defined SLA and Process for Reviews
From Code Ownership to Code Stewardship
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More guides
https://innersourcecommons.org
https://github.com/InnerSourceCommons/InnerSourcePatterns
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It doesn't make sense to hire smart people and then tell them
what to do; we hire smart people so they can tell us what to do.
— Steve Jobs
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At Intuit, each and every employee is
expected to think like an entrepreneur,
and it’s everyone’s job to create, to invent,
and to look for new and better ways to
improve our customers’ lives.
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Unstructured Time
10% unstructured time to work on own initiatives like
● Being innovation catalyst.
● Participating in Capability Innovation Circle program and joining initiatives in other teams or
business units.
● Work on a special passion initiatives.
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Global Engineering Days
It’s a week outside the race of scrum where
technologists are free to work on a special
passion project, something fun, something
that might not normally be a priority.
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Horizon Innovation Program
● Share your business idea by submitting a 3 minute video and answering a few
questions.
● A Portfolio Team reviews and selects a few.
● The chosen initiatives receive resources, funding and advisors to build it.
● You build the next Intuit business that Powers Prosperity around the world.
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Key Takeaways
Be Customer Obsessed and encourage Design Thinking
Use Go broad to go narrow technique
Do Follow Me Homes with your customers
Learn from Failures and share Lessons Learnt
Consider Open and Inner Source in your company
Practice Autonomy, Mastery and Purpose in your teams
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