1. NITHIN PRADWIRAJAN
Contact No.: +971-559467879 ~ E-Mail: nithin.pradvirajan@gmail.com
Contact Address: Khalifa Street, Abu Dhabi, UAE
Result-oriented Professional in pursuit of challenging and enriching middle level assignments in Customer
Relationship Management/ Sales/ Business Development with an organization of high repute
PROFILE SUMMARY
 Dynamic Professional with over 6 years of experience in:
~ Customer Relationship management
~ Sales & Marketing
~ Business Development
~ Administration
~ Revenue Generation
~ Channel Management
~ Training & Development
~ Documentation
~ Team Management
 Last associated with Trust Middle East (Power Group), Abu Dhabi, UAE as Customer Service Supervisor
 Creative and Multi-disciplinary Executive renowned for ensuring continuous interaction with the customer to make sure that
area of concern can be worked upon for improved service levels
 Hands-on-experience in liaising daily with other departments in accounting, fleet, sales, operations and transportation
 Demonstrated excellence in recommending improvements to functionality, creating and delivering quality services
 Proficient in creating and sustaining a dynamic environment that motivates the high performance amongst the team members
 Pivotal in initiating & developing relationships with key decision-makers in target organizations for business development
 Expertise in networking with prospective clients while simultaneously generating business from existing accounts
 A keen communicator with honed interpersonal, problem solving and analytical abilities
CORE COMPETENCIES
 Performing market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and after sales
service quality
 Driving operational excellence set as a standard by the clients and adhering to the standard operating procedures
 Mapping client’s, identifying improvement areas & implementing measures to maximize satisfaction levels
 Managing complete operations with key focus on bottom line profitability by ensuring optimal utilization of available resources
in different areas
 Adhering to all company policies, procedures and business ethics codes while ensuring that they are communicated and
implemented within the team
 Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to
maximize customer satisfaction level
 Executing profitable & productive business relationships and building an extensive client base with distinction of accomplishing
multi-fold revenue increase

2. WORK EXPERIENCE
Feb’14 to Sep’14 with Trust Middle East (Power Group), Abu Dhabi, UAE
Customer Service Supervisor
Responsibilities:
 Managed customer inquiries, complaints, billing and payment extension/service requests
 Calmly handled angry customers, repaired trust and located resources for problem resolution and design best-option solutions
 Involved in generating interest from potential clients
 Developed good relationship with new clients as well as existing
 Assisted in retaining existing client base by offering new solutions and services
 Liaised with other department to fulfill customer’s needs
 Functioned as Brand ambassador for different industry events
 Submitted weekly reports to the Business Development Manager to update MIS
Highlights:
 Amplified customer base by 75% through maintaining effective relationships with the customers
 Augmented revenue by 80% and market share by 25% through the implementation of marketing policies and strategies
 Expanded sales by 75% through innovative selling techniques such as consultative selling, needs-creation selling etc.
 Trained and developed a team of 10 new field sales & customer service representatives who achieved an average of 45% of their
sales targets within their first 6months
 Received the Best Employee Award in recognition of generating sales in the first 2 months of joining the organization.
Feb’11 to Feb’14 with EUROPCAR (Universal Group) Abu Dhabi-UAE
Last designated as Customer Service - Rental Supervisor
Growth Path:
Feb’11 to May’12 Sales & Business Development Executive
May’12 to Feb’14 Customer Service-Rental Supervisor
Responsibilities:
As Customer Service - Rental Supervisor
 Supervised and coordinated daily activities of rental agents
 Took ownership for queries from first contact to resolution
 Trained new staff on processes, policies and customer service techniques
 Collaborated with management for new marketing proposals
 Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve quality
As Sales & Business Development Executive
 Expanded and developed clientele base
 Proactively identified and pursued sales opportunity within the industry
 Achieved monthly targets
 Ensured effective preparation of:
o Reports on a daily, weekly and monthly basis as requested by management
o Customer quotations and presentations in line with Europcar current pricing and conditions
 Assisted the Sales Manager in implementing the sales strategies of the company
PREVIOUS WORK EXPERIENCE
Jun’08 to Jan’11 with Gulf Pioneers General Cont. Co. LLC, Abu Dhabi, UAE as Administrative Executive
 Assist in the management of the division by evaluating existing and proposed organizational policies and procedures.
 Acts as an intermediary between the organization and third party vendors for all the day-to-day operational requirements.
 Formulate current and long-range programs, plans, and policies for departmental programs.
 Assisting Finance Department in preparation of Projected Price Lists, Profit & Loss Statement and Balance Sheets of various
Projects.

3. CERTIFICATION
 IELTS from British Council
 Customer Service Advantage Training Program from SYNA Development-U.A.E
ACADEMIC DETAILS
2014 MBA in Marketing and International Business from Abu Dhabi University, Abu Dhabi-U.A.E
2007 B.Com. from Sree Narayana College, Trivandrum - Kerala University, India
Additional Qualification:
2007 Diploma in Financial Accounting from CED, Kerala India
PERSONAL DETAILS
Date of Birth: 02/09/1986
Nationality: Indian
Passport No.: F7016435
Date of Expiry: 23/04/2016
Visa Status: Visit Visa
Driving License: UAE Driving License
Permanent Address: 3rd
Floor, Palm drive apartment, St. Mary’s Lane, Pattom, Trivandrum, Kerala- India
Languages Known: English, Hindi, Malayalam and Tamil
Location Preference: UAE (preferably Abu Dhabi)