1. Lennie L Lundervold
17014 119th
Ave Ct East
Puyallup, WA 98374
lennielundervold@gmail.com
Home: (253) 864-4493 Cell: (253) 820-5001
Profile
Result oriented leader with proven success in managing multi-million dollar operation. Hands-on manager with
logistical, operational, customer service, and sales management experience. Critical thinker and adept problem
solver who can apply expertise to lead an engaged work force, or work as a team member. Experience includes
the areas of Sales Management, Human Resources, Staff Training and Development, Auditing, Compliance,
Process Improvement, Knowledge of Applicable Laws, Administration, Financial Statements, Logistics, and
Military Service
Skills Summary
Problem Solving Analytical Communication
Leadership Organizational Service Orientation
Time Management Investigative Negotiation
Coordination Adaptable Instruction
Employment History
Salal Credit Union
Seattle, WA
Dealer Account Manager (March 2013-Current)
Marketing the Dealer Direct financing program in assigned territory. Identify prospective accounts and
maintain a pipeline. Present program to business owners and executives of the company. Secure, launch, and
develop new accounts. Facilitate meetings and provide ongoing training to account staff as necessary.
Continue to expand knowledge base of the business, our product, and the market. Manage risk and deal quality
while maintaining exceptional dealer relationships.
 Initiated and launched new subprime auto finance program
 Achieved 130% of new plan goal,
 Took over struggling Dealer Direct territory, increased loan volume within territory by 67%
 Played a key role in achieving new Dealer Direct loan volume record surpassing old record by 18%.
LoanTek – Integrated Mortgage Originations Systems
Puyallup, WA (Headquarters - Nampa, ID)
VP of Operations (April 2010 – June 2012)
Operations, sales, and customer service leader of a company that provides software and web solutions for the
mortgage industry. Established and implemented departmental policies, goals, objectives, and procedures,
conferring with board members, organization officials, and staff members as necessary. Determined staffing
requirements, interviewed, hired and trained new employees, oversaw personnel processes. Reviewed financial
statements, sales and activity reports, and other performance data to measure productivity and goal achievement
and to determine areas needing cost reduction and program improvement. Successful in growing sales and
revenue, improving customer service, and improving client retention. Identified, developed, and executed sales
process and program improvements. Collaborated with tech team in aspects of design and presentation of
systems. Hands on with staff development.
 Increased client base over 400%

2.  Improved average client tenure by 66%
 Developed and implemented training program for Business Development and Customer Support Staff
 Achieved highest customer satisfaction results among our competition
PC Home Loans - Division of NetMore America, Inc.
Puyallup, WA
Sales Manager (June 2009 – April 2010)
Supervised and trained mortgage loan officers to increase production and revenue for a local mortgage
company. Reviewed operational records and reports to project sales and determine profitability. Conducted
internal audit functions to ensure compliance with all applicable State and Federal guidelines. Performed
staffing duties including dealing with under staffing, refereeing disputes, hiring, firing, interviewing employees,
and administering disciplinary procedures. Resolved customer complaints regarding sales and service.
Prepared and conducted weekly and monthly training to improve sales skills, learn product knowledge, and stay
current on lending guidelines. Trained new loan officers in all aspects of the business.
Executive management team, reported directly to owners.
 Within 90 days increased loan production by 33%
 Achieved 43% ROI improvement
 Developed and maintained business relationships with 3rd
party vendors
 Contributed ideas to marketing team with regard to social networking and prospecting new business
Household Finance Corporation - Consumer & Mortgage Lending Division (HSBC Group)
Federal Way, WA
Assistant Vice President/Branch Sales Manager (July 2007 - April 2009)
Accountable for the daily activities and operation of a sales office including accounting functions, compliance,
audits, and operational effectiveness and control. Monitored and evaluated sales results, productivity levels and
profit opportunities while developing effective sales strategies to ensure growth of accounts and profit.
Performed staffing duties including dealing with under staffing, refereeing disputes, hiring, firing, and
interviewing employees, and administering disciplinary procedures. Conducted daily, weekly, and monthly
training sessions to improve sales team skills, review goal achievement, coach and set action plans. Created and
utilized appropriate loss mitigation action to minimize liquidation.
 Increased revenue by growing branch from 1339 accounts to 1712 accounts, $51m to $67m in receivables
over 15 month period
 Top producer for auto loan refinancing averaging 166% of goal leading Pacific NW Division
 Promoted profit and growth thru sale of ancillary products attaining 140% of plan for insurance sales and
168% of plan for Home and Auto memberships
 Achieved and maintained 100% document accuracy
 Consistently ranked top 25% of Division with best month reaching 244% new money goal
 Significantly contributed to Division customer satisfaction score of 90.9%
 Reached and maintained a Direct Operating Margin of 5.42%
 Received “Power of One” Award from Division General Manager for leadership abilities
Beneficial Finance - Consumer & Mortgage Lending Division (HSBC Group)
Tacoma, WA
Senior Account Executive (April 2005 - July 2007)
Marketing of financial and insurance products to new and existing customers while achieving sales and
performance goals. Complete understanding of all consumer loan programs to include mortgage, home equity,
auto refinance and personal loans. Exceptional knowledge of underwriting, customer qualifications and
requirements, as well as loan structure and funding processes.
 Branch auto finance subject matter expert since hired, District subject matter expert as of Dec 2006.

3. Coached and trained 8 Branch Managers on the program. Broke Division record twice for most auto loans in
a branch. Took District to #1 ranking year to date in a Division of 6 Districts and 58 branches
 Pacific Northwest Summit Award winner Sept 2005 for reaching 233% new money goal
 Instrumental in helping branch achieve consistent high level ranking, branch ranked 4th
of 1800 branches in
U.S. 2nd
quarter 2006
 Introduced a weekly branch sales training program that effectively improved staff sales skills and closing
techniques
Hiatt Pontiac-GMC Truck, Inc.
Tacoma, WA
Sales Manager/Business Manager/Finance & Insurance Manager (April 1998 - April 2005)
Coached and trained a team of salespeople and an Assistant Manager at the #1 selling Pontiac-GMC dealership
in WA State. Directly accountable for the sale of new and used vehicles, customer satisfaction, follow up, and
sales team retention. Planned and directed staffing, training, and performance evaluations to develop and
control sales and service programs. Monitored customer preferences to determine focus of sales efforts.
Highly effective at staffing, tracking, goal setting, motivating, leading, and training. Conducted ongoing
training weekly for over 5 years for the entire sales staff using verbal skills and visual aids. Wrote curriculum,
wrote and prepared tests using information from several leading sales trainers. Excellent objection handling and
negotiation skills. Document procedures always smooth and correct. 6 years finance experience to include
application review, credit analysis, financial status, and collateral. Checked loan agreements to ensure that they
are complete and accurate, according to policies.
 Improved gross profit average per unit by 42% in less than 6 months
 Increased overall closing ratio to contact by 45% higher than national average
 Achieved customer service index scores 20% above sales zone
 Built solid customer base by training salespeople in follow up skills, 34% of business coming in by way of
repeat and referrals
Education & Certifications
Credit Life & Disability, Credit Casualty Insurance Licenses
Notary Public
Behavioral Interviewing
Employee Diversity, Positive Workplace Environment, Coaching for Performance
HR Employee Relations
Numerous Sales Management, Finance & Insurance Training Certifications
Awarded U. S. Navy Achievement Medal
U. S. Navy Anti-Submarine Aircraft Controller School
U. S. Navy Operations Specialist “A” School
U. S. Navy Basic Training
Graduated Toms River South High School Toms River, NJ