1. ANGELA MORGAN
3616 N. 308th Lane | Buckeye, AZ 85396
623.322.1610 | amorgan3616@gmail.com
EXECUTIVE SUMMARY
Dynamic, innovative, and results-driven professional with over 16 years of experience in project management,
hotel administration, IT, and HR. Proven ability to manage multimillion dollar construction projects in accordance
with established timelines, budgets, and client specifications. Outstanding leadership skills combined with a strong
track record of effectively adapting to and overcoming unanticipated project complications. Strategic thinker who
continuously analyzes business performance to improve efficiency,minimize costs, and increase productivity.
Areas of Expertise
Construction Project Management • Operations Management • Budget Development • HR
Marketing • Information Technology • Strategic Leadership • Inventory Control • Guest Services
Performance Improvement • Cost Control • Team Building • Vendor / Supplier Relations
Personnel Management • Client Relationship Management • Hotel Management
PROFESSIONAL EXPERIENCE
RobertHalf – The OfficeTeam, Phoenix,AZ Aug 2014 – Present
Move Coordinator – Jones LangLaSalle& the University ofPhoenix(Nov2015 – Present)
Collaborate withcross-functional team to efficiently coordinate officemoves forup to 1900 employees.
 Developed clear instructions, maps, and signage to improve communication and streamline move transition.
ConstructionCoordinator – ThyssenKruppElevator (Sep2015– Nov 2015)
Providedkey operational and sales support for several modernization and installation projects.
 Maintained accurate and complete documentation of all essential data from requisitions to change orders.
ProgramCoordinator – University ofPhoenix(Aug2014 – Jun2015)
Spearheaded the implementation and deployment of internal training processes encompassing communications,
learning management system (LMS)administration, material inventory/orders, and customer service inquiries.
MonarchFamilyofHotels,Charleston,WV Oct2004 – May 2014
General Manager – Wingate by Wyndham (May2013 – May2014)
Held direct oversight of day-to-day hotel operations, including sales, marketing, human resources, food/beverage,
budget development, forecasting, room management, housekeeping, risk management, and facility maintenance.
 Recognized with the Trip AdvisorCertificateof Excellence fortwo consecutiveyears.
 Significantly reduced breakfast expenses ($1.50 POR) year-over-year.
 Successfully improved guest satisfaction scores by 25% over a six-month period.
Project Manager (Oct 2004 – May2013)
Integrally involved in all phases of the project lifecycle for both short- and long-term construction projects for
major brands that included Ramada, Hilton, Wyndham, and IHG. Organized, planned, and executed numerous
durable good replacement projects for industry-leading hotels. Spearheaded the transition to Micros Opera PMS
systems, and configured Aldelo restaurant POS system.
 Playeda key role in a Hampton 10-year PIP for relicensing; handled projectbudget, timeline, and execution.
 Actively involvedin a Wingate 10-year PIP;conductedresearch into standards, products, and vendors.
 Worked withthe Worker’s Compensation Commission to design and deploy a “Return to Work” program.
 Configured and programmed an online training/tracking program to optimize employee training processes.
 Recipient of the 2012 IHG Renovations Award for serving as a key member of the project management team for
the two-phase conversionof a 179-room Ramada Inn to a 150-room Holiday Inn & Suites.
o Efficiently allocated$5M (Phase 1) and $2M (Phase 2) project budgets forall new renovations.
 Strategically sourced, handled contractnegotiations, and managed the conversionfrom cable to Direct TV.
o Projectrequired rewiring all guestrooms with CAT-5 cables and reprogramming all televisions.

2. ANGELA MORGAN
Page 2  623.322.1610 | amorgan3616@gmail.com
PROFESSIONAL EXPERIENCE (CONT.)
 Reduced merchant processing fees by over $20K while simultaneously increasing revenue by $4K.
 Selected to beta test a newly developed Hotel Maintenance and Serviceweb database program.
SBS Technology,Manassas,VA Feb 2000 – Aug 2001
Operations Manager
Primarily responsible for supervising and managing the web hosting, design, and development program, as well as
providing technical and administrative support to outside sales representatives.
 Spearheaded successful marketing campaign forthe credit card processing independent sales organization.
 Providedadvanced technical support for credit card processing, web hosting, and gift card programs.
MagnaComCorp.,Fairfax,VA Apr 1999 – Nov 2000
IT CustomerService/ Project Manager
Presided overthe customer service and fulfillmentdepartments to ensure compliance with company policies.
 Configured audio broadcasting and registration lines, including voice prompts, transcriptions, programming,
celebrity introductions, and database management, forthe “TakeRadio to Workand Win” campaign.
 Transitioned over 200 clients impacted by company buyoutby unifying messaging client applications.
ADDITIONAL EXPERIENCE
Training/ OperationsManager
InterBank
 Designed and implemented comprehensive training program for a 75-person telemarketing team.
CustomerServiceManager
Servus Financial
 Instituted in-house customer service training for a high-volume student loan callcenter.
CustomerServiceSupervisor
United Parcel Service / Teletech
EDUCATION
Associate’sDegreeinBusinessManagement
West Virginia State College, Charleston, WV
PROFESSIONAL DEVELOPMENT
PMP Certification (Jan2016)
Wyndham GM Certification
Hotel Service ProAdministrator
Customer Service Certification
CPR & First Aid Certified
Certified “Train-the-Trainer”
Maricopa Food Service WorkerCertificate
TECHNICAL SKILLS
MicrosoftWord, Excel,PowerPoint,Project,OneNote, Visio
Backpack,Basecamp, Oracle, Opera/MSI, Jobsite, FMS Interact, FMS CAD