1. Allen J. Goffinet, Jr.
10325 Cypresswood Dr. Apt. 721 Houston, TX 77070
(H) 281-807-6629 or (C) 832-265-5523
allengoffinet@gmail.com
Objective:
To obtain a position as a HR Generalists or HR (Benefits) Coordinator. My experience and skill sets will add value to the
ongoing delivery of the work being provided to your employees, as well as any new work obtained in the future. I am a
detail-oriented Client Specialists with excellent analytical skills and experience with Benefits and Payroll and Workforce
Administration. Results-oriented Human Resources Individual with broad experience in all areas of HR including Health
and Welfare, DC, Payroll, Leave of absence,Performance Management,Recruiting and Staffing, Training and
Development.
Technology and Related Tools:
Workday, Service Connect, SharePoint, Lync, People Soft, SAP, Payroll, HRIS, Taleo, Oracle,Lotus, Office
Communicator, Plan Sponsor Portal, Citrix, My Learning, Performance Management,TBA,CS Pro, CBA, Microsoft
Word and Excel, Cognos, and ADP
Employment History:
08/2005 – Presently
Aon, The Woodlands, TX
Customer Service Client Specialists
 Assume Managerial Duties - when TM’s are not present
 Facilitate and Train new CSR’s and Contractors
 Responsible for handling Escalations with the Client and Participants
 Responsible for Finding Trends, and provide solutions to reduce them
Patient Advocate
 Assisting participants with claims issues
 Benefits Advisor
Business Operations Administrator
 Researchcomplex benefit issues and formulates resolutions/recommendations by analyzing patterns,and applying
plan provisions and best practices. Provide resolutions in accordance with due dates and documents processes.
 Conducts system edit clean up including researching and determining reasons for errors and resolving errors which
may include working directly with the client or third party vendor to obtain correct/data information.
 Manually performs benefit processes and complex calculations that are not automated, requiring plan
knowledge, analysis, and interpretation.
 Generate ad hoc benefit related reports by writing queries and analyzing data for accuracy.
 Develops and documents benefit related processes and guidelines.
 Recommend process improvements, coaching and training opportunities identified from participant issues.
Sr. HR Generalists
 Health and Welfare – (Subject Matter Expert) – Comprehension of Healthcare Reform and Understanding of
Benefits
 Leave of Absence – (Subject Matter Expert) – Have strong understanding of FMLA and California and New Jersey
rules. Assist participants in enrollment and administration of their Leave of Absence
 Defined Contribution - Assist with contribution changes and the transfer of funds
 Payroll – Assist managers and HRBPs with correcting payroll issues
Military:
12/1989 – 12/1993
United States Navy: (Honorable Discharge)
 Hospital Corpsman – Rank – E-3

2.  Awards and Ribbons: National Defense Service Medal, Good Conduct Award