Sherry Mattingly is a professional with experience in data analytics, auditing, customer service, and project implementation. She has a Master's degree from Southeast Missouri State University and served in the US Navy. Her previous roles include Director of Implementation, Quality Auditor, and Customer Care Representative. She has strong skills in team leadership, training development, data analysis, and technical communication. She is pursuing additional education in quality concepts, management, and facility planning.

1. SHERRY M. MATTINGLY Relocating; sherry.mattingly@hotmail.com; 573.587.6294
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Education
SOUTHEAST MISSOURI STATE UNIVERSITY
Masters of Science May 2016
Bachelor of Science Aug 2014
Military
US Navy (Honorable) 1985-1988
Previous Employment Titles
 Director of Implementation
 Contract Data Analyst
 Governance Risk & Compliance Auditor II
 Contract Team Lead
 Quality Auditor II
 Provider Service Representative II
 Customer Care Representative II
 HIM Analyst (Health Information Management)
SPOTLIGHTED RELATED EXPERIENCE
Professional Assessment Training andDevelopment
 Designed adult focused team development materials for
new hires and peer cross training purposes. Material
consisted of diagram flow charts, standard operating
procedures, and governance methodology forteam success.
(MedAssets, Inc. , St Francis Medical Center)
 Assisted undergraduate level classes, as a subject matter
expert, in technical writing and knowledge management.
Evaluated and score student work holistically based upon
student learning objectives and core text guidelines; with
WebExsetting experience. (SoutheastMissouri State University)
Data Utilization Analytics
 Successfully designed and implemented a new auditing
process, gaining peer and senior management support and
“buy in”; delivered meaningful improvement to team’s
collection and recovery success. The process recovered
approximately
$7 million dollars over a 3 year period. (MedAssets, Inc.)
 Recognized by Senior Management for the Development of
an Access data base, as a quality auditing tool, that audited
temporary hires as corporate implemented a new computer
system. (WellPoint/BCBSMo)
Technical Communication
 Acknowledged communicator, both internally and
externally, with strong interpersonal skills and an excellent
ability to work within diverse cultural settings. Technical
Communication Expertise, lead to Graduate Assistantship
position. (Southeast Missouri State University, MedAssets Inc. and
WellPoint/BCBSMo)
CustomerResolution Management
 Recognized BCBSMo Customer Service Agent, averaging
120 calls a day and 95% customer satisfactions scores,
dealing with HMO, PPO & POS Claims, according to state,
federal and corporate guidelines. (WellPoint/BCBSMo)
 Supported senior leadership’s client satisfaction goals, as a
Directorof Implementation.; achievedby,connectingclient
to contract portfolio; including validation through
distribution, within a 90 day turn around. Success rate of
99%; recognized by Senior Management for successful
internal and external customer satisfaction. (MedAssets, Inc.)
…Natural team leader and team
builder, with strong coaching,
mentoring, and consulting skills. She
has outstanding interpersonal skills
to motivate for team success, even
when faced with cultural diversity.
Sophia Scott, PhD

2. SHERRY M. MATTINGLY (RESUME CONTINUED) PAGE 2OF 2
sherry.mattingly@hotmail.com 573.587.6294
SKILLS
 Direct Virtual Cross-Func. Teams
 Content Training Developer
 Contracting Team Lead
 Operational Special Projects
Lead
 Transaction Recovery Agent
 Revenue Loss Recovery Agent
 Client Management
 Access Database developer
 Champion of Change
LEADERSHIP GROOMED- dueto a nomination by peers; as well as an appraisal of performance and a 360 evaluation, selected
and completed, internal leadership development within MedAssets Inc.
SIX SIGMA YELLOW BELT-achievedcorporate six sigma yellow belt certification at MedAssets, Inc.
ORGANIZATION MEMBERSHIP
Associationof Technology Management and Engineering(ATMAE) (Student)- current
 Presented Research on Problem Solving Skills and Effective Teaming during 2015 ATMAE National Conference.
American Society for Quality (ASQ) (Student) 2004-2008
SUMMARY OF WORK HISTORY
ORGANIZATION/EMPLOYER TITLE DATE(S)
St Francis Medical Center HIM Analyst and Indexer 2015 to Present
Southeast Missouri State
University
Graduate/Teaching/Research Assistant 2014 to present
MedAssets, Inc. Director of Implementation
Governance, Risk and Recover Analyst
Catalog Analyst
2007 to 2014
Drury Hotels, Inc. Reservation Agent and Customer Relations 2006 to 2007
Southeast Missouri State
University
National Public Radio-weekend/night personality
Accreditation Analyst
2004 to 2006
Anthem/WellPoint/BCBSMo Quality Assurance Auditor II,
Provider Service Call Center Rep,
Billing and Membership Customer Care Representative
1997 to 2003
Ferrellgas, Inc. Customer Service and Client Collections 1995 to 1997
All employment history located in Cape Girardeau, Mo 63701
EDUCATIONAL FOCUS
Advanced Quality Concepts Industrial Supervision (Diversity) Principals of Management
Engineering Material Testing Innovation forLean Enterprise Statistical Control
Facility Management Sustainability Knowledge Management Sustainable Facility Planning
Facility Operation/Supervision Management Science Technical Computer Programming

3. SHERRY M. MATTINGLY (RESUME CONTINUED) PAGE 2OF 2
sherry.mattingly@hotmail.com 573.587.6294
Facility Planning Managing Technology Innovation Total Quality Assurance
Industrial Safety Manufacturing Resource Analysis WorkMeasures