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1. UOP BSHS 322 Week 5 Individual Assignment
Human Service Manager Exercise Paper 'Reinforce.
Refer. Release' NEW
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Human Service Manager Exercise Paper 'Reinforce,
Refer, Release':
Review Chapters 10, 11, and 12.
Many of the communication and interviewing
skills that we have been studying for clients are
applicable for Human Service Managers. Clinicians
have to determine when clients might need further
treatment and support, when they may need an
outside referral for other expertise to achieve the

2. treatment goals, or when they have reached the
end of their relationship with a clinician.
Similarly, human service staff sometimes need
help from a human service manager to continue to
grow and have their skills reinforced, they may
need outside referrals to address areas of concern
or for professional development, or situations may
arise that require the staff member to resign or be
released/terminated.
Consider how this 'client based' information may
have relevance to working as a human service
manager with staff who may have interpersonal
and work related issues that a manager might
have to address.
Review the UOP Material 'Human Service Manager
Exercise Reinforce, Refer, and Release' Paper and
the three hypothetical staff histories/situations
from the fictitious 'Family Support Services
Center'. These are located at the end of the
syllabus.
Determine which recommendation and strategies
for each staff Case Study situation:
1) 'Reinforce', which may include additional
supervisory support, staff development, and

3. increased responsibilities; 2) 'Refer', which may
include additional supervisory support and
monitoring, re-training, a corrective plan of
assistance, and/or a referral for outside
assistance; or 3) 'Release', which may include legal
and ethical considerations, instituting a corrective
plan of assistance, possible probation, or
termination. Include which of these actions you
would recommend for each of the cases and why.
Describe some of the communication and
interviewing skills that would be important in
each of these situations. What issues and dynamics
are present? What self-disclosure will be
necessary to elicit from the staff person, and what
boundary issues need to be addressed? What
behaviors need to be discussed, assessed, and
changed? What goal setting, contracting, and
evaluation needs to occur? What ending and
transition issues are present in each of these case
studies?
Write a 4-7 page APA format paper that would
hypothetically provide a rationale and explanation
for your decisions based on your readings and
other information and address any of the seven
tasks of endings and transitions found on pages
282-289 of the text that are relevant to your

4. decision for each case. Include at least three
citations other then the text to support your
conclusions.
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