1. SHALONDA D. BENNETT
6416 The lakes Dr. Apt I
Raleigh NC, 27609
(919) 703-7907 (cell)
shbenn26@gmail.com
OBJECTIVE
To obtain a challenging leadership position applying creative problem solving and learn management skills that will
utilize my management supervision and Administrative skills to benefit mutual growth and success
ADMINISTRATIVE ASSISTANT-OFFICE MANAGEMENT—EXECUTIVE ASSISTANT—OFFICE ASSISTANT
 Over 10 years’ experience in business administration Able to develop and maintain filing systems
 Familiar with legal documentation Ability to work on Payroll systems, ADP and Ceridian
 Hard working, detail oriented , quick learner able to multi-task Adapt at MS Office and PowerPoint
 Pleasant personality, excellent presentation and communication skills
SKILLS
Type 40 WPM, ability to prioritize and organize and cash handling. Experience with fax machines, copy
machines, and various banking computer systems, Oracle,Avaya Systems, AT&T telephone system, multi-line
inbound calls, and high volume call center
EDUCATION
Bachelor of Science in Business Administration
Double Concentration in Management/Entrepreneurship
Elizabeth City State University, Elizabeth City NC
Graduation Date:December 2009
GPA: 3.1
EXPERIENCE
Manpower, Blue Cross Blue Shield of North Carolina, Durham NC (11/ 2014-Present)
Customer Service Professional (Contractor)
 In-depth knowledge of benefit plans and programs including design and administration
Attend up to 100 calls per day related to benefits of health and life insurance
 Responsible for maintaining regular contacts with Provider/stakeholder/members related
to resolution of large employees' group health insurance inquiries and eligibility
 Good understanding of welfare plan provisions - ERISA, COBRA, FMLA, ADA, Section
125, and Worker's Compensation plans
Xerox, Raleigh NC (07/ 2014- 11/2014)
Customer Care
 Educate customers on claims and benefit information, and inform them on personal responsibility
and acceptable BCBSNC practices and policies
 Utilize probing and problem solving methods to resolve all customer inquiries via
Inbound calls, first call resolution.
 Identify, understand and anticipate clients unspoken needs and concerns in a
Compassionate manner while educating and encouraging them on use of alternative
Delivery channels including direct self-service, web support
Capital One, Chester VA (04/2013-07 2014)
Risk Coordinator
 Year of high-performance in Benefits, Billing, Collections, Sales, negotiations
 Demonstrated competencies in creative problem solving, decision making, negotiating and
utilization of systems. Audited and tracked team expenses,and oversaw reimbursement
 Provided extensive on the job training and attentive supervision to a trouble employee
 As a risk coordinator, I receive supervisor escalated inbound calls on high balance, high value
customer who were 30-90 days delinquent, research accounts and provided clients with the
utmost respect and quality customer service at all points during their delinquency.
ALL REFERENCE ARE AVAILABLE UPON REQUEST