This document discusses communication styles and methods. It is divided into two topics: communication styles and verbal and nonverbal communication. Under communication styles, it identifies four primary styles (collaborator, contributor, inquisitor, director) and describes their characteristics. It also covers four secondary styles (aggressor, consenter, avoider, controller). The second topic discusses various aspects of verbal communication like vocal quality, volume, rate and pitch. It also addresses types of language like positive, negative, inflammatory and powerful language. Finally, it covers various elements of nonverbal communication like handshakes, eye contact, proximity, touch, gestures and posture.

1. CourseILT Communication styles and methods
Unit objectives
 Identify primary and secondary
communication styles
 Communicate using various verbal
and nonverbal modes of
communication

2. CourseILT
 Topic A: Communication styles
 Topic B: Verbal and nonverbal
communication
Communication styles and methods

3. CourseILT Primary communication styles
 Collaborator
 Contributor
 Inquisitor
 Director

4. CourseILT Collaborators
 Friendly and open
 Thrive on interaction
 High energy levels
 Outgoing
 Enthusiastic
 Motivators
 Seen as impulsive and visionaries
 Expert storytellers
 Straightforward when offering opinions

5. CourseILT Contributors
 Socially oriented
 Prefer speaking with people in small groups
or individually
 Good listeners
 Open to opinions and new ideas
 Masters of the art of compromise
 Viewed as indecisive and
non-authoritarian

6. CourseILT Inquisitors
 Perfectionists of communication
 Communicate with logic and reason
 Do not speak in emotional terms
 Prefer data and hard facts
 Minimize risk through strict attention to
detail
 Like small groups or one-on-one interaction
 Prefer to work alone

7. CourseILT Directors
 Focus on completion of tasks
 Adopt a practical approach to situations
 Decisive
 Reach their points quickly
 Express support through action

8. CourseILT Activity
A-1: Identifying primary communication styles
Movie 1 Movie 2

9. CourseILT Secondary communication styles
 Aggressor
 Consenter
 Avoider
 Controller

10. CourseILT Aggressors
 Secondary style of collaborators
 Express frustration by verbally attacking
others
 Use a loud voice and emphatic language
 Rarely have outbursts

11. CourseILT Consenters
 Secondary style of contributors
 Peacemakers
 Avoid discussion of problems that result in
stress
 Slow to anger
 Slow to forgive and forget

12. CourseILT Avoiders
 Secondary style of inquisitors
 Quiet and reserved
 Avoid emotional expressions
 Avoid contact with others

13. CourseILT Controllers
 Secondary style of directors
 Determined
 Have control over situations
 Focus completely on obtaining a specific
goal
 Make rapid decisions

14. CourseILT Activity
A-2: Identifying secondary communication styles

15. CourseILT Communication styles and methods
 Topic A: Communication styles
 Topic B: Verbal and nonverbal
communication

16. CourseILT Verbal communication
 Vocal quality affects the listener
 Vocal quality reflects your sincerity,
enthusiasm, and knowledge of the topic
being discussed
 Controlling voice helps you maintain
listener’s attention

17. CourseILT Volume
 Volume is a vocal characteristic that must
be tailored to the environment
 Room size, number of listeners, and
external noise influence the volume

18. CourseILT Rate
 Rate is the speed at which you speak
 Nervous speakers speak rapidly
 Speaking rate should not drop much below
120 words per minute

19. CourseILT Pitch
 Pitch is the highness or lowness of your
voice
 When your vocal muscles are taut, your
voice has a high pitch
 When your vocal muscles are relaxed, your
voice has a low pitch

20. CourseILT Positive language
 Draws both the speaker and listener into a
conversation
 Presents an all-inclusive attitude
 Makes all parties feel empowered
 Reflects confidence
 Includes phrases such as “we can” and “we
will”

21. CourseILT Negative language
 Can be expressed in many ways
 Usually expressed by the word “no”
 Delivers a blunt attitude
 Ends conversation

22. CourseILT Inflammatory language
 Stirs intense negative emotions in the
listener
 Prejudicial toward gender, ethnicity, or
physical attributes
 Inappropriate in the work place

23. CourseILT Powerful language
 Involves using clear and direct statements
 Helps you explain the situation clearly
 Helps you handle the situation effectively
and efficiently
 Combines politeness with directness

24. CourseILT Activity
B-1: Using verbal communication

25. CourseILT Types of nonverbal communication
 Handshakes
 Expression and eye contact
 Proximity
 Touch
 Gestures and posture

26. CourseILT Activity
B-2: Using nonverbal communication methods

27. CourseILT Communication styles and methods
Unit summary
 Learned to identify primary and
secondary communication styles
 Learned to communicate using
various verbal and nonverbal modes
of communication