Define, Measure Business Scalability &,Target, achieve and Improve Centralized Operations Transform your Business Maximize Returns on Seamless Business Core IT Investment Integration Delivering Business Value To Banks
Industry Recognition 2010 BPM & 2010 ECM MQ Reports Very Large Installations Emerging India Award for IT, ITeS and ICE Fastest Growing Market Leader in DM & WF Market Leader Innovator in ECM Innovator Significant player in Banking Significant Player Global Leader in BPM & DMS Global Leader“Newgen has the resources and skills to develop quickly and I’ve been Agile Companywatching their products change quickly and move faster than a lot oftheir competitors.”
Rare Product company to be in both ECM & BPM Magic Quadrants ECM MQ 2010“Newgen has developed a strong presence inEMEA as a vendor of transactional contentplatforms for large financial servicesinstitutions and business processoutsourcers. Strong leadership and keyaccounts management, relevant technologyand a services partner program that is payingglobal dividends ….” Source: Gartner ECM MQ 2010 BPM MQ 2010“Newgen brings strong support for contentinteractions within the process (due to itsheritage in the ECM market).•OmniFlow is proved for large-volume, document-centric workflows.•Newgen has a good focus on and anunderstanding of BPM needs in emerginggeographies.•Newgen consultants are well-trained in thedesign and architecture of solutions usingNewgens BPMS.” Source: Gartner BPMS MQ 2010
Document Management SystemCapture Index Storage Archive Scan Email Metadata Fax Print ElectronicRedirection Files Search End to End Solution End to Solution
Business Process Automation Initiation at Business Process Management (BPM) provides platform for branches Data Entry automation of business processes Processing leading to savings in time and cost, and numerous value additions. Process Layer WFM separates the „Process Logic‟ • Processing from the „Application Logic‟. Exception • Exception Generation This allows • Exception Clearing • Verification • Unmatched flexibility in • Upload download process design & re-design Customer Interface Application • Integrating proposals across the process CPC • Monitoring activities across the process - both manual activities and those done byApplication IT proposals Core Banking Layer Mortgage/Landing Payment Application
Comprehensive Enterprise Content Management ECM Suite Record Collaboration Email Archival Management Document Management Imaging DMS Engine Mail Capture Document Browser Data & Hierarchy, Indexing, Search Based Record Management Document Capture , Version, Check-in Check- User Ad-Hoc Document Routing out, Scalable Image Server Technologies Desktops Reporting & Audit Trail Image Enabling End to End Solution Fax Capture Workflow Engine Architecture Process Workflow Modeling, Route, Rules, Rol Integration initiation tools es, Exceptions, Escalations, with Business Process Monitoring & Applications n-tier SOA Architecture Measurement Java EE based Web Services XML/Java API Image Processing Administration & Reporting & Audit LDAP/SSO Engine Monitoring Trail Unicode based
OmniScan – Production Scanning Tool Extraction through barcode Extraction through OCR Indexing with Business Values Batch/Bulk Scanning Scanning Templates Designing. Image Enhancement operations. Auto Separation on Bar Code, Blank Page. Associate Document Types to Export Documents to DMS. Pages
OmniDocs – End User Desktop File Documents in Folder Hierarchy. Document Operations like Add, Modify, Delete etc. Check-In, Check-Out & Versioning. Rights on Folders & Documents.
OmniDocs Search Also Search on Document Properties like modified date, created date, accessed date, document name, author, keywords and owner and size etc.
OmniDocs Document Viewer View Document‟s generic properties, data class indexes. Apply Annotations & Notes
Archival of Sharepoint Documents in OmniDocsDocuments from the documents Library of Sharepoint can be saved in the corresponding folder of OmniDocs along withindexing. From Within Sharepoint Interface documents can be searched in OmniDocs. INTERACTIVE ARCHIVAL • Click on the document to view it’s context menu. • Click on the sub menu ‘Archive to AUTOMATIC ARCHIVAL OmniDocs’ • Document can also be archived to OmniDocs from SharePoint • Document will be archived as per the without user intervention defined & associated • Automatic Archival utility runs (in background) according to Archival Policy the schedule specified and archive documents according to • Document can be automatic archival policy defined for a Document Library. sent from any folder • This will typically be a case in Sharepoint workflow, when at of the associated the complete stage, documents are need to be sent to Content Document Library of Repository for long term archival SharePoint
Newgen OmniFlow BPM Suite Work Third Party Applications Items & & Automated Activities Work List Human Task & System Integration Task & Integration Interface Interface Validation Form Designer Interface Business Rules Optimization & Management SystemPredictive Simulation Execution EngineProcess Simulator Definition Rules Engine DMS/RMS Business Activity Interface Monitoring Process Modeler Document Management Dashboard
Process ModellingDrag & Drop based ModelingProcess VersioningComplete flow chart of process.Definition of Business Rules.User Queues with Access Rights.User & System worksteps.
Form Designing• Rich Drag & Drop Form Building Tools• Event Driven Data Fetching• Work step based Tab Control Handling• Intelligent Client Side Calculations & Validations• Interface for Raising and clearing exceptions• Framework for taking actions on work items namely reject, approve, wait for exception clearance
Business Activity Monitoring Dashboard for Business Activity Monitoring Report Building Wizard Drill Down Reports for detailed Analysis Actions for removing Bottlenecks- Optimizations Alarms & Triggers 20
Application Area: Account Opening Central Processing Office 5 Exception Handling 4 Data Entry & Document Verification Central Scanning Exception Handling 6 Authorization 7 Account ActivationLocalScanning BRANCH OFFICES 8 Email Notification to 3 Issuing Welcome Kit customer 2 Minimal Data Entry 9 Disbursing other documents to customer 1 Documents Receipt/ 10 Archive Checking
Application Area: KYC Documents Process Central Processing Office5 Verification AgencyAddress /Credit Verification Central Scanning Exception KYC Rating process 6 Handling Local /Distributed Scanning Account Activation 7 4 Collect KYC Information Email Notification to 8 customer 3 Documents Check and Verfication Archival of documents 9 for long term 2 Collect Documents 10 Core Application Update 1 Collect Customer Information
A leading Financial Institution in IndiaOverview Functional Area Business Documents Indias second-largest bank with total Retail Consumer Domestic & NRI Account Opening Forms – assets of US$ 77 billion, uses OmniDocs Accounts AOF, Annexure & Signatures. Branch as the enterprise archive for all of their Request Processing Documents. Image Retail & Corporate banking related Data & Signature exported for uploading in Finacle. documents Consumer Loan Approved Loan application forms classified Used for archival of Insurance policy Application as Personal, Commercial Vehicle, related documents in ICICI Prudential Processing Consumer Durables, Farm Equipment, Integrated with more than 5-6 business Construction equipment & Medical equipment. Archived documents Indexed applications. with Loan No generated from financialLocations FinOne application. 2000 branch offices Trade transactions Current Account Maintenance, FixedDeployment of domestic & Deposits, Rural & Micro-banking and Agri- Solaris/Oracle App Server / Oracle International Business Group (RMAG) signatures, Real Database. locations Time Gross Settlement (RTGS) Documents, Central Information Branch (CIB) requisition Solution deployed across ICICI forms. Bank, ICICI Prudential and ICICI Web Trade Web Trade Account Opening Forms - Lombard. Processing demographics, exchange agreements, client Integrated with MQ series, Credit card - DP agreement, POA for equity, POA for commodities. application etc. Life insurance Archival and storage of insurance policy 10,000 users across ICICI group. Policy related documents like CAF etc 225 million stored documents. Running in mission critical mode since
50% Reduction in Loan Processing TimeChallenges: Benefits:• Delayed and erroneous Loan processing Processes more than 800 loans & 20,000• Exponentially growing workload requests per day• Tracking of status of requests Customer delight with 15 days TAT down to 7 days for loan issuance• Storing and managing of documents• High operational costs 50% reduction in manual work owing to truncation of paper at Mid-Sales Office Enabled centralized processing, 2000 usersProcesses Automated: Request Management System at Call Center• Personal loan process for 1000 users• Request management system Drastic cost reduction• Check truncation system (CTS) “We chose Newgen over others, owing to th companys Document Management and Workflow capabilities.” - Head – IT
Bank Muscat Processes Automated Business Benefits • Account Opening • Leaner branches/Conversion • Funds Transfer to Sales and Service outlets. • Retail Loans • Added around 10,000 man • Trade Finance hours p.m. from back office function to sales and service • Remittance • Branch operations limited to Cash/Drafts and Stop Business Requirement payments. • Need for centralization of Processes. • 20% savings in Ops staffing • Truncate physical document movement levels due to economies of from 110 branches scale. • Improve TAT for critical processes like • 90% reduction in TAT because Account Opening, Retail Loans, Funds of Imaging/Escalations and Transfer etc. Exception management • Capture Erroneous/Incomplete/Duplicate • Efficient MIS for Management cases at the time of initiation itself . that helps in the target setting • Basic MIS for TAT/Escalation for the branches management/Pending cases etc.
Solution for Abu Dhabi Commercial BankBusiness Requirement Process Implemented - Account Opening ADCB has 43 branches for retail operations Process Customer visits the Branch for opening an Business Benefits account or alternatively DSA can approach Core system was developed long back and prospect/customer for account opening. did not have extensibility to capture new information which was necessary for Capturing / Editing customer information and statutory compliances and audits. This KYC information - account related information now captured and managed in details, relationship between the new account BPM. and customers, operating instructions, account Integration with Core banking and memo and signature cropping. subsystems like SDC system Generating requests for Cheque Books and Availability of online images for verification Smart Debit Cards (SDC) in Core System. Improved turn-around time Generating handoff file and uploading status Generating customer and account related for welcome kit to be dispatched by courier forms in PDF format through the captured company. information Integration with Core banking system to push customer information, customer signature and account information.Deployment Details Oracle 9i Windows 2000-Advanced Server 27 150 users
Asset Finance Processing in Kenya based BankChallenges:• Decentralized processing of loans• No Visibility of Documents while in processProcesses Automated:• Asset Finance, Motor Loans, Insurance Premium ProcessingBenefits:• Image Movement has been centralized• Basic Automation accomplished• Real Time view of the Loan Document FileMovement
Newgen‟s Comprehensive Product Suite Workflow & Business Process Management Platform for process automation, including modeling, simulation, workflow execution, monitoring & imaging. Scanning & Distributed Capture Tool for bulk & distributed scanning of paper documents. Payment and Clearing Systems BPM-based application for payment, settlement & clearing of checks, demand drafts, dividend/interest warrants, etc. Data Extraction from Paper Application for data extraction from structured forms through ICR, OCR, Barcode & OMR technologies.
Newgen‟s Comprehensive Product Suite Document & Record Management Platform for enterprise document archival & record management. Document Output Management Application for document/ statement generation and distribution for consolidated and personalized output management. Reports Archival & Distribution / COLD Application for archival of data & reports from disparate systems for fast, on-demand retrieval. Image Enablement of Core Applications Adaptor to associate and retrieve document images from core systems like Flexcube, Finacle, Misys, SAP, etc.
Support MethodologySupport Type Detail Location Provided ByL1 Support Production Onsite Partner Deployment SupportL2 Support Implementation Onsite/Offsite Partner/Newgen SupportL3 Support Product Support Offsite Newgen