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SEVEN STEPS TO UNDERSTANDING 
" " "(AND IMPROVING) YOUR WEBSITE" 
Andy Swindler! 
President, Astek 
@aswindler 
John Armstrong! 
Account Director, Astek 
@johnequatro 
10.14.14
Why You Should Care" 
! You are managing a website - or people who do 
! Your website is not delivering you business 
! You’re not sure if your website is delivering business 
! You may be, or will be embarking on a new website
Why You Should REALLY Care" 
! The website is the primary driver of traffic to your business 
! The website is a point of purchase for anything 
! The website is a required destination in your customer journey 
! A primary marketing goal is to have a powerful, unique brand 
! You are trying to build an online community 
! You just told the boss “Sure, I can make our website better by 
the end of the year” but don’t even know how to log into it.
STEP 1: Design" 
! Does it present an immediate impact with personality or style? 
! Is it easy to read? 
! Is the design complimentary to the content architecture? 
! Does it direct attention to the correct content and links? 
! Are images and rich-media high quality and value-added? 
! Is there an obvious and unique brand?
Design"
Design"
Design"
STEP 2: User Experience " 
Is the site intuitive? 
! Is the navigation well-placed and obvious to use? 
! Are there duplicate actions? 
! Is there an “Important Action” that has priority? 
! Is there a “focal point” for each page? 
! Does the content and design make the user path obvious? 
! Is there the right amount of content (not too little or too much) 
! Are the submissions forms short and sweet? 
! Is the important info the easiest to find? (Contact, Sales pages, etc) 
! Is some content more than two clicks away?
User Experience "
User Experience "
User Experience "
STEP 3: Functionality " 
! Does the website work? 
! Are the functions intuitive and value-added? 
! Are all the links and buttons working well? 
! Do pages have any errors, broken images or layout issues? 
! Are images and rich-media high quality and value-added? 
! Does animation or embedded rich-media work? 
! Are all of the above functional across common browsers?
STEP 4: Content and Goals" 
! Does the content match the user intent or purpose 
! Does the content match/promote the Important Action? 
! Is page content designed for the correct audience? 
! There is mispelings and grammatical errors also? 
! Is the content value-added (stock photography, irrelevant text) 
! Is it simple to read and/or scannable? 
! Is there jargon?
Content and Goals"
Content and Goals"
STEP 5: SEO" 
! Are content, page title, URL and page headlines keyword-rich? 
! Is there sufficient keyword-rich text on the important pages? 
! Are pages buried more than three clicks into the site? 
! Is there a blog? 
! Are PDFs text-based and readable by Google? 
! Is there opportunity for social sharing or promotion?
SEO"
STEP 6: Mobile" 
! Is there a mobile or responsive version of the site? 
! Is the mobile version simple to use? 
! Does it have prioritized content? 
! Does it have the contact info readily available? 
! Is there a lot of hover functionality? 
! Does the site load quickly? 
! Are you trying to do too much on the mobile site? 
! Are the buttons and menus big enough to use?
Mobile"
STEP 7: Digital Community" 
! Is there an opportunity to engage with other users? 
! Blog 
! Social media links 
! On-site community 
! Is it easy to use? 
! How big is the community? 
! Is there an Important Action designed for the community? 
! Is there social proof?
Digital Community"
Thank You!

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7 Steps to Analyzing and Improving Your Company's Website - B2B and B2C Strategies

  • 1. SEVEN STEPS TO UNDERSTANDING " " "(AND IMPROVING) YOUR WEBSITE" Andy Swindler! President, Astek @aswindler John Armstrong! Account Director, Astek @johnequatro 10.14.14
  • 2. Why You Should Care" ! You are managing a website - or people who do ! Your website is not delivering you business ! You’re not sure if your website is delivering business ! You may be, or will be embarking on a new website
  • 3. Why You Should REALLY Care" ! The website is the primary driver of traffic to your business ! The website is a point of purchase for anything ! The website is a required destination in your customer journey ! A primary marketing goal is to have a powerful, unique brand ! You are trying to build an online community ! You just told the boss “Sure, I can make our website better by the end of the year” but don’t even know how to log into it.
  • 4. STEP 1: Design" ! Does it present an immediate impact with personality or style? ! Is it easy to read? ! Is the design complimentary to the content architecture? ! Does it direct attention to the correct content and links? ! Are images and rich-media high quality and value-added? ! Is there an obvious and unique brand?
  • 8. STEP 2: User Experience " Is the site intuitive? ! Is the navigation well-placed and obvious to use? ! Are there duplicate actions? ! Is there an “Important Action” that has priority? ! Is there a “focal point” for each page? ! Does the content and design make the user path obvious? ! Is there the right amount of content (not too little or too much) ! Are the submissions forms short and sweet? ! Is the important info the easiest to find? (Contact, Sales pages, etc) ! Is some content more than two clicks away?
  • 12. STEP 3: Functionality " ! Does the website work? ! Are the functions intuitive and value-added? ! Are all the links and buttons working well? ! Do pages have any errors, broken images or layout issues? ! Are images and rich-media high quality and value-added? ! Does animation or embedded rich-media work? ! Are all of the above functional across common browsers?
  • 13. STEP 4: Content and Goals" ! Does the content match the user intent or purpose ! Does the content match/promote the Important Action? ! Is page content designed for the correct audience? ! There is mispelings and grammatical errors also? ! Is the content value-added (stock photography, irrelevant text) ! Is it simple to read and/or scannable? ! Is there jargon?
  • 16. STEP 5: SEO" ! Are content, page title, URL and page headlines keyword-rich? ! Is there sufficient keyword-rich text on the important pages? ! Are pages buried more than three clicks into the site? ! Is there a blog? ! Are PDFs text-based and readable by Google? ! Is there opportunity for social sharing or promotion?
  • 17. SEO"
  • 18. STEP 6: Mobile" ! Is there a mobile or responsive version of the site? ! Is the mobile version simple to use? ! Does it have prioritized content? ! Does it have the contact info readily available? ! Is there a lot of hover functionality? ! Does the site load quickly? ! Are you trying to do too much on the mobile site? ! Are the buttons and menus big enough to use?
  • 20. STEP 7: Digital Community" ! Is there an opportunity to engage with other users? ! Blog ! Social media links ! On-site community ! Is it easy to use? ! How big is the community? ! Is there an Important Action designed for the community? ! Is there social proof?