This document provides an overview of the 5W1H method for analyzing processes, problems, or incidents. 5W1H involves asking who, what, where, when, why, and how questions to fully understand key details and infer the underlying facts and core issues. The "why" question is often asked multiple times to drill down to the root cause of a problem. 5W1H can be applied in fields like communication, education, journalism, business, and crime analysis to comprehensively examine situations or decisions.

1. 5W & 1H
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3. 5W1H (who, what, where, when, why, how) is a method of
asking questions about a process or a problem taken up for
improvement. Four of the W’s (who, what, where, when) and the
one H(How) is used to comprehend for details, analyze
inferences and judgment to get to the fundamental facts and
guide statements to get to the abstraction. The last W (why) is
often asked five times so that one can drill down to get to the
core of a problem.
5W1H of Six Sigma explains the approach to be followed by
exactly understanding and analyzing the process, project or a
problem for improvement

5. Meaning of 5W+1H:-
a)Who?
Is a question that will contain the facts relating to any person who directly or indirectly
associated with the incident . Here will shows up, the names that include within the
scope of the news that is discussed .
b ) What?
Is a question that will answer what happened and will encourage reporters to gather
facts related to the things done by the offender and the victim in an incident .
c ) Why?
Will answer the background or the cause of the incident. Although rare , why can be
used to open a news or the lead story.

6. d ) Where
Regarding the scene. Can be written detailed scene or just outline only. Typically,
when the news comes from a famous place, then the writing is not too detailed .
e ) When
Concerning the time of the incident. Time stamp is not limited to date, but can be
written days, hours, even minutes when an incident takes place .
f ) How
Will provide facts about the incident are given. Could tell the atmosphere even when
the flow of events reported an ongoing incident.

9. In Communication:-
What
What’s the decision? What does it mean? What should I know? What’s in it for me?
Why
Why is it the right decision? Why now? Why is it important?
Where
Where is this decision coming from? Where/what locations will it affect? Where can I get more information?
When
When is this happening?
How
How was the decision made? How will it be implemented? How will communications flow internally and externally?
How does it impact me?
Who
Who made the decision? Who’s in charge? Who does it impact?

10. In Education:-
In the education field the questioning plays a key role
• There is a survey made on the teachers that one third
of the teachers are engaged in spending the
remaining time of the class by asking questions to
make sure that the students listened to the class or
not or to clarify any doubts.
• Students with the questioning skills are having more
knowledge and Memory Power compared to the
normal students.

11. In Journalism:-
Compared to the others fields journalism is
one which has the more importance for the ‘5w and 1H’ ,
has a journalist should be contain the communication
skills along with the questioning skills without the
questioning skills a person cannot be a good journalist
especially for the reporters

12. In the Business or Organization:-
As long as an organization has a strong desire to improve the business performance
by identifying each and every key business processes for improvement. Organizations
can implement “5W and 1H”.
•When they find out that the customer satisfaction level is eroding.
•When they want to retain a leadership position through quality in the market.
•When there is a clear indication of losing market share due to quality.
•When their processes have not changed for a long time.
•When the quality of a product is largely dependent on human inspection skills instead
of being built-in to the production process.
•When they think their processes have all reached an improvement plateau.
•When they are required to improve performance in all areas of their business
process.
•When they decide they want to survive and grow in today’s competitive market.

13. Crime Analysis:-
In the departments like Police or CID for the investigation and analysis
of a crime,one should follow the 5W and 1H.There is a process to be
followed while investigating a case or crime
What happened?
This entails spelling out the sequence of events and the actions of those involved.
Where did it happen?
Sometimes the sequence of events takes place in several locations. For example,
a car might be stolen from a parking lot, moved to a garage for stripping of valuable
parts, and then dumped on a piece of wasteland. Information may only be available
about the first and last locations. Visiting these can help explain why the offender
selected them.

14. When did it happen?
Householders or car owners might know only that their car was
stolen or their house burgled "sometime during the weekend." For many interpersonal
crimes, however, the victim will be able to report precisely when the crime occurred
,which may permit inferences about such matters as whether the streets were
deserted.
Who was involved?
There is always at least one offender; there may be one or more victims even
if they have no direct contact with the offender; there may be witnesses and other
third parties. Statements in police records made by witnesses and victims can provide
much useful information, but it might sometimes be important to question a sample
about the event.

15. Why did they act as they did?
It is important to understand the specific benefits that a particular kind of crime
brings to the offender. In many cases of theft, the motive will be obvious, but for
interpersonal crimes and for vandalism the motives may only emerge from
interviewing offenders . Equally important for prevention may be to understand why
victims and witnesses behaved as they did and to answer such questions as "What
causes some victims to respond by attacking the offender?" and "Why do witnesses
often fail to intervene?"
How did the offender carry out the crime?
Crime can be thought of as a process, with several steps from initiation to
completion, rather than a circumscribed act occurring at a specific point in time. At
each step the offender must make decisions, might need to work with others, and
might need to employ specific knowledge and tools.

18. WHY
Problems
HOW

20. ANY
QUERIES
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