1. NICHOLAS MOGAVERO
102 Gavins Point Road
Greenville, South Carolina 29615
(864) 607-1111 (Cell)
nmogavero1@gmail.com
SUMMARY OF QUALIFICATIONS
Experienced Customer Service and Supply Chain Professional, with experience in the areas of International
Trade, Import/Export and Customs; Logistics, Production Planning, Shipping and Receiving. Fluent in
Spanish and Italian.
EDUCATION
B.A., International Trade, 1992. Clemson University/A.A. Greenville Technical College.
PROFESSIONAL EXPERIENCE
G.E. Gas Turbines (Contractor)/Granite International Services - Nov 2014 – Sept 1st
(Getting Laid
Off). Utilizing (Oracle-Based) Order Track Management Platform. Utilizing (Oracle) OTM.
Sourcing Analyst/Domestics Logistics Router –
• Responsible for LTL/TL Carrier – Dispatch & Carrier Proposals. Review project schedules,
freight details, and special requirements for shipping of Wind power generation equipment,
including time-sensitive shipments.
****Also On a Temp On-Call/Job, with Ameriprise (Auditor) – December 2013 to Present (Part
Time)-
Auditing & number crunching, regarding customer’s 401K’s, Roth IRA’s. General Office Duties.
Bosch-Rexroth - Customer Service/Customer Planner - Jan 2012 – Nov 2013. Utilizing SAP.
 Responsible for production planning for MTO and MTS; perform stock requirement analysis, verify
availability, forecast utilizing MRP 12-month, rolling forecast system.
 Address and resolve customer service needs and issues; analyze, research and implement solutions
in the areas of expedites, line-downs, schedule agreements and blanket orders.
 Maintain daily contact with international and domestic distributors, including original equipment
manufacturers.
Sealedair/Cryovac (Contractor) – July 2010 to Jan 2012 Utilizing SAP.
Help Desk Technician/Customer Service (24-Hour Call Center) – Laid Off
• Process routing customer work orders, as well as inbound and outbound calls, from Asia,
Europe, Latin America, etc., etc. This also includes resolving issues immediately.
• Responsible for troubleshooting to network, desktop and/or systems hardware and
software. This also includes Lotus Notes, SAP, Blackberries, Business Warehouse, etc., etc..
Sauer-Danfoss – March 2005 to April 2009. Utilizing SAP.
International Customer Service/Supply Chain – Laid Off
 Address and resolve customer service needs and issues; analyze, research and implement solutions
in the areas of expedites, line-downs, schedule agreements and blanket orders.
 Maintain daily contact with international and domestic distributors, including original equipment
manufacturers.
 Developed and implemented metrics system that reduced aging for primary customer by 30 days.
Concentrix – May 2003 to March 2005 (IT Lead Generation)

2. Inside Sales/Customer Service Representative
 Utilized lead-generation program to develop leads and identify potential customers.
 Initiated daily sales lead follow-up calls to customers.
 Worked staggered shifts to accommodate East/West coast customers.
 Recognized as the highest sales representative for lead generation of VOIP systems.
Panalpina – October 2000 to May 2003 (Freight Forwarder)
Ocean Import Team Leader/Customer Service
 Responsible for managing U.S. Customs clearance activities for LCL and FCL international
shipments.
 Coordinated import shipments between consignees and logistics.
 Worked closely with U.S. Customs representatives during clearance and I.T. bonds processes, and
to resolve issues.
 Maintained daily phone contact with customers and U.S. Customs representatives.
Homegold Financial – January 1998 to August 2000 (Financial Service/Mortgages)
Telemarketing Supervisor/Sales Support Team Leader – Defunct Company
 Managed team of 12 telemarketers on second shift; hired, coached and trained representatives.
 Assisted outside Account Executives by obtaining information necessary to close consumer loans.
 Assisted in consumer refinancing, debt consolidation and second mortgage processes.
 Company is Defunct
MCI WorldCom – January 1997 to January 1998 (Telecom Industry)
Customer Service Representative/Sales – Defunct Company
 Provided customer service and problem resolution assistance to business and individual accounts.
 Assisted customers by providing information in the areas of billing inquiries, re-rates, calling cards,
cellular.
 Utilized language skills to assist customers.
 Company is Defunct
Synnex Information Services – July 1994 to January 1997 (Computer/Hard/Soft/Distribution)
Inside Sales Representative
 Responsible for sales of computer hardware and software for domestics and international
customers; achieve over $2M in sales.
Rainsoft Water Treatment Company – April 1993 to May 1994 (Reverse Osmosis Water
Systems)
Assistant Telemarketing Supervisor – Defunct Company
 Responsible for managing team of 12 telemarketers.
 Interviewed, selected and trained new associates
COMPUTER SKILLS
SAP R/3 – Sales and Distribution, Production Planning
Oracle – OTM (Order Track Management) – Some experience

3. CRM (Salesforce.com)