This document is a resume for Bryan Banfield that outlines his contact information, goals, qualifications, work experience, and education in the field of information technology and computer support. It details his certifications in various hardware and software, diplomas from college programs, and history of roles providing technical support and field service for various companies from 1996 to present day.

1. Bryan Banfield
2187 Shepherd Drive
Kingston, On. K0H 1S0
E-mail: Bryanb46@yahoo.com Cell: 613-6509502
Tel 613-5459284
GOALS AND OBJECTIVES:
To obtain a permanent or contract position with a company where I can apply and
improve my skills in computer technology and support.
PROFILE:
♦ Highly trained and experienced IT technician and support specialist
♦ Comfortable working as a team member or independently
♦ Sensitive and responsive to customer needs
♦ Reliable, adaptable and committed to a strong work ethic.
PROFESSIONAL EDUCATION:
Certifications:
♦ HP desktops
♦ HP laptops
♦ IBM servers
♦ Dell servers
♦ Dell desktops
♦ Lenovo desktops
♦ Lenovo laptops
♦ HP printers
♦ Lexmark printers
♦ Ricoh printers
CDI COLLEGE OF BUSINESS AND TECHNOLOGY, Kingston, Ontario
♦ Computer Maintenance Technology - DIPLOMA PROGRAM
St. LAWRENCE COLLEGE, Kingston, Ontario
♦ Win NT V4 Networking
♦ Personal Computer Hardware
♦ Pascal Programming Language
♦ C Programming Language
♦ COBOL Programming Language
♦ Data Processing
♦ Systems Analysis and Design
♦ Basic Programming Microcomputers.
♦ A+
♦ PDI+
♦ Knowledge of Operating Systems WINXP, WIN7, WIN8, WIN10, WINNTV4, Linux,
1

2. WORK EXPERIENCE:
May 21, 2015 - December 31, 2015
6 month contract with Metafore technologies Inc
♦ Installing, uninstalling, troubleshooting IBM, HP and MICROS POS terminals, servers and networking
components.
♦ Installing, uninstalling, troubleshooting, and servicing Lexmark printers.
♦ Installing and uninstalling Xerox printers.
August 20, 1999 - February 11, 2015 (on contract from August 20, 1999 to May 1, 2001)
Soroc Technologies Inc
Position: Field Technician
Responsibilities:
♦ Providing support for Soroc clients exclusively
♦ 24 hour 7 day a week on site support for Kingston region and backup support for Ottawa
region
♦ Supporting financial clients networked PCs servers and printers, including installing and de-
installing servers, tape drives, Raid configured hard drives, uninterrupted power supplies,
etc.
♦ Installing reimaged ,configured repaired HP, IBM and Dell desktop PCs, laptops and printers.
♦ Supporting PC based petroleum POS clients in dealing with all hardware and software issues
in a manner that conveniences the site manager
♦ Providing around the clock support for Banking clients including total support for all hardware
issues and any software issues that could not be resolved online.
♦ Technician enjoyed very high customer satisfaction rates.
July 6, 1998 - August 20, 1999
Soroc Technology Inc.
Position: HelpDesk Analyst
Responsibilities:
♦ This position required me to diagnose client hardware/software problems and respond in a
swift and technically competent manner to correct them.
♦ My primary responsibilities were the support and service of PC based clients including POS
and Banking customers.
♦ The timely ordering and shipping of service spares to field technicians was a requirement of
doing the job correctly.
♦ Timely follow ups with both clients and field technicians was required to assure that service
level agreements were met every time.
♦ I was tasked with opening Soroc HelpDesk first thing in the morning on time, printing
required reports for upper management and dealing with the morning crisis calls.
2

3. May 9, 1996 - May 9, 1998
International Business Machines Canada Ltd. (TORONTO)
Position: Product Specialist / HelpDesk
Responsibilities:
♦ This position required me to diagnose client hardware/software problems and respond in a
swift and technically competent manner to correct them
♦ Technical knowledge required included a wide range of PC hardware ,software and printer
trouble shooting and usage skills, including operating systems, software applications, LAN
and Internet, printer support and all PC hardware
♦ Advanced technical training by IBM (training was done on an on going basis to keep
specialists stayed current).
January 7, 1996 - May 9, 1996
Deevan Computer Services
♦ Performed hardware/software audits on contract basis
Johnson Computers And Services Inc.
♦ Provided computer diagnostics and maintenance services
March 10, 1986 - April 16, 1995
Elbertson Industries, Kingston, Ontario
Position: Operator / Assembler
Responsibilities:
♦ Provided Supervisory duties for section
♦ Performed material order and stock control
♦ Prepared orders for shipping
♦ Designed and fabricated various vinyl products
♦ Trained the new staff and provided support in production of a quality product
♦ Prepared Workplace Hazardous Materials Information Systems course. Gave
presentations and performed tests for groups of employees
♦ Applied and used mathematics in job process.
REFERENCES:
Available upon request
3