1. Alain
JOURDAIN
5
Larkhill
House
–
Cemetery
Road
Phone:
+44
(0)
7850-‐760130
Abingdon
–
OX141GN
–
UK
Email:
ajourdain@yahoo.com
SUMMARY
Sales
Support
Engineer
with
more
than
15
years’
experience
in
pre-‐sales,
RFPs
drafting,
sales
and
technical
support
in
the
IT
software
and
Telecommunications
industry,
project
management
and
also
product
strategy
development
for
traceability
software.
I
am
a
versatile
problem
solver,
creative,
dynamic,
hard
worker
with
excellent
communications
skills.
PROFESSIONAL
EXPERIENCE
Since
Nov.
2009
HELVETA
Oxford,
UK
Software
Business
Process
Solutions
for
Asset
Traceability
&
Verification
of
Legality
Senior
Sales
Support
/
Pre-‐sales
Manager
/
Product
Strategy
Manager
→ In
charge
of
managing
all
pre-‐sale
processes
at
Helveta,
including
Sales
Training
/
Demo
of
Helveta
Software.
Responsible
for
responding
to
all
RFPs
and
providing
technical
and
commercial
support
to
the
sales
team;
→ In
charge
of
defining
key
strategic
features
and
functionalities
of
our
software
solution
(Helveta
Elements™);
→ Expertise
in
analysing
business
processes
and
overall
customer
requirements;
Building
Business
Cases
/
ROI;
→ Drafted
formal
response
to
~200
RFPs
in
5
years,
resulting
in
20+
wins
including
large
national
projects
in
Cameroun,
Democratic
Republic
of
Congo
(Kinshasa),
Ghana,
Republic
of
Congo
(Brazzaville),
and
Papua
New
Guinea.
Familiar
with
European
Union,
World
Bank,
USAID
and
International
Tropical
Timber
Organization
(ITTO)
funded
project
attribution
processes
and
contracts;
→ Coordinated
and
contributed
to
cross
functional
activities
such
as
contract
drafting,
sales
presentations
and
demos;
→ Interfaced
with
sales
team
in
managing
Salesforce
opportunities
and
reports;
→ Facilitated
post-‐sale
handover
of
projects
to
Project
Management
and
deployment
teams;
→ Translations
of
documents
(English
to
French,
Spanish
and
Portuguese).
Jan.
2008
–
Mar.
2009
MissGata
Confecções
Fortaleza,
Brazil
Clothing
Company
Founder
and
CEO
of
a
Clothing
Company
in
Ceará
→ Investor,
founder
and
CEO
of
a
clothing
company
counting
5
employees;
→ Responsible
for
activities
ranging
from
accounting,
HR,
sales,
stock
management
to
packaging
&
delivery.
→ Grew
orders
to
achieve
2,500
pieces
of
clothing
per
month.
Apr.
2006
–
Jan.
2008
LOCAL
Serviços
de
Telecomunicações
Fortaleza,
Brazil
Mobile
Telecommunication
Service
Provider
Network
Design,
Operations
&
Maintenance
Engineer
–
Customer
Care
&
Technical
Support
Engineer
→ Engineer
in
charge
of
operations,
maintenance,
optimization
and
technical
support
of
a
small
rural
GSM
network
in
Brazil.
Tasks
included:
§ Design,
deployment
and
optimization
activities
for
network
expansion,
including
NSS
and
BSS
capacity,
RF
access
network
and
backhaul
transmission
planning.
§ Monitoring
and
technical
support
of
GSM
NSS
and
BSS,
prepaid
platform
and
transmission
equipment;
§ Development
of
several
tools
required
to
monitor
and
operate
the
network
as
well
as
sales
performance
and
customer
uptake;
§ Handling
customer
care
tickets
and
address
complaints
from
subscribers.
§ Putting
together
and
evaluating
responses
to
network
expansion
RFPs’
issued
to
equipment
manufacturers.
Apr.
2003
–
Dec.
2005
interWAVE
COMMUNICATIONS
–
ALVARION
Roissy,
France
GSM
/
GPRS
/
CDMA
Mobile
Network
Manufacturer
Senior
Sales
Support
Engineer
→ In
charge
of
supporting
broadband,
GSM/GPRS
&
CDMA2000,
and
WiMAX
pre-‐sales
activities,
including
technical
network
design
and
commercial
proposals
drafting
for
interWAVE
EMEA
sales
team.
Wrote
about
90
RFP’s
in
3
years
resulting
in
9
wins
for
projects
in
the
Falkland
Islands,
Ascension
Island,
as
well
as
for
emergency
mobile
solutions
in
Iraq.
→ Technical
expertise
required
ranged
from
radio
frequency
planning,
link
budget
calculations,
as
well
as
traffic
and
capacity
analysis
for
outdoor
networks
and
indoor
DAS.
→ Contributed
to
contract
drafting
and
sales
presentation
material.
→ Facilitated
the
transition
from
pre-‐sales
to
Project
Management
and
Implementation
teams.
→ Provided
GSM/GPRS
and
CDMA2000
trainings
to
Alvarion
sales
team
and
pre-‐sales
engineers.
