1. MAURICIO MARTINS DE SOUZA PINTO RESUME 1
Mauricio Martins de Souza Pinto
Rua Macedo Sobrinho. 45/704 – Rio de Janeiro, RJ, 22271-080
Home: 55 21 2539-9523 – Cell: 55 21 98748-0853 – Email: mauriciomsp@yahoo.com
Personal Summary
I have 16 years of experience in the largest telecom company in Brazil (Oi Telecomunicações). During this time,
I held the executive position of manager for 2 years, with leadership ability, teamwork capacity and good level
of verbal fluency. In my last position, I was responsible for the demands and improvement of business support
systems for the B2B sector, comprising small, medium and large accounts with strong result orientation. I have
worked with business management, contract management, technology, products and sales, as well as
experience in managing pre-sales team project management and product management. I own IT vision and
planning, implementation and project management, experience and leadership in conducting Audits of Quality
Management Systems. I have a vast knowledge in Sales Force Automation Systems, mostly Siebel 8. Also
experience in Process Management and Quality Assurance Tools.
I’m seeking for a company which will challenge my problem solving skills and allow me to continue to develop
my knowledge and potential.
Areas of Expertise
❖ Project Management
❖ Process management
❖ IT Managemente
❖ Personnal Trainning
❖ People Management
❖ Quality Assurance Auditor
❖ Quality Management
❖ Bussiness Administrative Consulting
Professional Experience
Oi Telemar Norte Leste SA – 01/2009 to 05/2016 – Position: Sales Management Development Specialist
❖ Responsible for development of new ways of sales channels, including Sales, Pre-sales and Post-sales.
❖ Responsible for training and development of sales force on SFA – Siebel 8 system.
❖ Responsible for new development, maintenance, configurations, improvements, training in Siebel 8 Tools for
Sales Force Automation (SFA).
❖ Technical Manager in Automation Project Sales Force, Siebel SFA, project.
❖ Sales Corporate representative in IT Structuring projects - Unified CRM , Provisioning and Customer Service.
❖ Responsible for process improvements Sales Chain in the B2B segment.
❖ Leader for technological projects in the area, involving negotiation with IT in order to reduce costs with new
demands.
❖ Leadership in unification of Sales processes in the B2B during the fusion of Brasil Telecom and Oi through the
implementation of best practices among the two companies.
❖ Responsible for implementing inventory query systems (technical feasibility) with productivity improvements
and quality.
Oi Telemar Norte Leste SA – 07/2007 to 01/2009 & 11/2005 to 02/2006 – Position: Specialist Commercial
Engineering
❖ Team Leader responsible for defining and monitoring of operational indicators of Commercial Engineering.
❖ Responsible for the implementation of large IT projects in the Corporate segment (CRM, Provision System).

2. MAURICIO MARTINS DE SOUZA PINTO RESUME 2
❖ Responsible for the optimization of resources in order to reduce investment and costing for customer service B2B.
❖ Responsible for the definition of procedures and controls for interoperation agreements between Oi and British
Telecom.
Oi Telemar Norte Leste SA – 02/2006 to 07/2007 – Position: Commercial Engineering Manager
❖ Manager of Commercial Engineering (32 people) responsible for pre-sales projects of Business and Wholesale
segments, and support the managements of the Commercial Corporate Engineering.
❖ Responsible for the implementation of monitoring of pre-sale projects system for the Commercial Engineering.
❖ Analysis of telecommunications projects for large customers in order to ensure delivery and maintenance
services.
❖ Manager of telecommunications sales projects for large accounts.
Oi Telemar Norte Leste SA – 11/2000 to 11/2005 – Position: Process Specialist
❖ Responsible for the implementation of enterprise products (data, Advanced Voice, Internet and Mobility).
❖ Project manager for the unification of Customer Services in one Regional.
❖ Responsible for Process management for Sales, Pre-sales and Post-sales for the B2B.
❖ Responsible for specification and implementation of Sales automation systems (SFA) and CRM for the B2B sales.
❖ Responsible for training in sales processes and telecommunication products (Data, Voice, Mobility, IT and
Security) for Large Account Sales.
ABS Group Services – 07/1994 a 10/2000 – Position: Senior Lead Auditor
❖ Quality Assurance System Lead Auditor - ISO 9000 and Quality Assurance System Lead Auditor for the
automotive industry- QS 9000.
❖ Commercial support making presentation of the company, analysis and survey of customer needs and
developing proposals.
❖ Responsible for generating and managing the Client Portfolio.
❖ Responsible for the management and logistics of the Audit process, allocating teams in accordance to each
projects, optimizing travel time to the time of audit, increasing revenues and minimizing expenses.
Education & Certification
❖ IBMEC – Executive MBA in Telecommunication (2002).
❖ Santa Úrsula University – Bachelor Electrical Engineering (1994).
❖ Computer Programming – Montgomery College, Rockville, MD – USA (1992).
❖ Computer Programming - PUC/RIo (1989).
❖ Quality System in the Service Industry - David Hutchins International Ltda (1995).
❖ Assessors / Lead Assessors of Quality Systems - Neville Clarke International (1995).
❖ Evaluators / Assessors for Hotels Training Course - Embratur Inmetro (1997).
❖ Assessors for QS 9000 - Certificate No. 98 - 171 – AIAG (1997).
❖ Environmental Assessment - ISO/14000 – MPS (1998).
Languages
English – Fluent.
Portuguese – Native.
Spanish – Basic knowledge.