1. Hugues Pottier
1/2
Hugues Pottier
IT Application Specialist
GENERAL INFOS
Avenue Capitaine Mercer, 22 – 1410 Waterloo
0032 477 40 49 11
huguespottier@gmail.com
https://be.linkedin.com/in/huguespottier
10/01/1971, Belgian, single, driving licence B
SUMMARY
With almost 20 years of experience in IT including 10 years in the telecom sector, I have developed advanced skills
in IT solutions installation, maintenance and support. Polyvalent and flexible, I am able to work autonomously
and I can quickly adapt to new situations. Tenacious by nature, I appreciate to get to the bottom of things and to
continuously find ways to improve the quality of my work.
EXPERIENCE
TechMahindra
Application Specialist
09/2014 – …
• Act as Application Specialist within the Customer Relationship
Management Team
• Support, install, maintain and update IT applications (CRM
Peoplesoft & Genesys)
• Proceed to moves to production and updates of applications
Mobistar
Technical Change
Management Engineer
05/2007 – 08/2014
• Manage Windows, Unix & Linux servers
• Supervise physical networks, antennas & remotes
• Product and maintain roadmaps for change management
• Supervise interventions and planned tasks
• Manage databases
• Monitor, update and schedule IT jobs
• Coordinate backups & programming routines
• Redact and update a "How To" process database
Proximus
Front Office First Line Agent
09/2005 – 05/2007
• Act Call Center Agent in a multilingual environment
• Configure, analyze et solve problems for Business and Corporate
customers
• Provide B2B technical support regarding GSM, data/modem,
PDA, Blackberry, Vodafone Mobile Connect Card, Wireless LAN
hot spots, ...
• Provide, install and maintain BlackBerry and smartphones solutions
• Configure handsets for Mails, Data usage and Computer
connections

2. Hugues Pottier
2/2
SETTAS
Network Manager & Foundry
Engineer
08/2001 – 09/2005
• Act as Quality and Production Engineer in Titanium Foundry
• Ensure quality and production of titanium pieces for Army, offshore
industry, F1 sport, aeronautic companies & pump industry
• Design and build ceramic shells
• Plan and coordinate the team’s tasks
• Follow up the day-to-day production
• Manage the IT park (hard- and software)
• Manage, deploy and ensure cabling of the IT Network (35
heterogenic stations Win95 - NT4 - Win 98 - Win XP) in
industrial environment
Hugues Info
Owner
2000– 2005
• Freelance designer
• Create websites & logos for people, products and companies’
promotion
Concept Control
Multimedia Project Manager
05/1996 – 01/2000
• Manage multimedia projects for people, products and
companies’ promotion
• Analyze needs and needed resources
• Ensure production of applications & multimedia supports
- Interactive CDROM
- Paper Catalogues (mainly for Siemens)
- Video edition and promotional product tapes
- Graphic design and support advertising
EDUCATION
UCL
Louvain-la-Neuve, Belgium
1989 – 1994
Civil Engineer in Applied Physics
Material Science – Metallurgic powders – Ceramics
RELEVANT TRAININGS
2015 ITIL
2007 – 2009 CMS, Linux, VB, Java, Python, ASP.NET
TECHNICAL SKILLS
Development languages Java, CSS, HTML, VB, VBA, Python, PHP, Shell Scripting
Project methodology ITIL
Database Oracle
Operating systems Windows, Unix, Linux
LANGUAGES
FRENCH
ENGLISH
DUTCH
LEISURE ACTIVITIES
ü House keeping
ü High-tech programming
ü Infographics & telecom
ü Movies
ü Martial arts