This document provides a summary of Jonathan Ramos's technical skills, professional experience, training, certifications, awards, and education. Ramos has extensive technical skills including being bilingual in English and Spanish, proficiency in Microsoft Office applications, and experience working with Cisco routers, switches, call manager software, VOIP systems, TCP/IP troubleshooting, Windows server and desktop administration, and virtualization software. His professional experience includes roles as a lead technical support technician at Sprint and as a network systems operator and maintainer in the Army National Guard. He has training and certifications in CCNA, Ruckus wireless, and international physical layer technologies.

1. Jonathan Ramos
18633 Starry Street
Orlando, FL 32833
407-924-4121
TECHNICAL SKILLS
• Bilingual (English and Spanish)
• Proficient in Microsoft Office applications including, but not limited to, Word, Excel, Outlook,
Access and Power Point.
• Cisco 3700 and 3800 Routers
• Cisco switch 2560
• Call Manager 7800
• CCM software 4.1
• TRS and CTMS
• VOIP,CME, CUCM, Unity and UCCX
• TCP/IP Troubleshooting and addressing
• Cisco Router and Switch configuration
• Windows 2000 and 2003 server and desktop configuration, administration and troubleshooting
• Active Directory
• Video Teleconferencing
• Circuits: T1, Coaxial, Single/Multi mode fiber
• VMware
• Vantage
• Linux/UNIX
• Secret Clearance
PROFESSIONAL EXPERIENCE
Sprint October 2012 to Present
Lead Technical Support Technician II
• Perform remote, on-site or in-house servicing and/or repair of company products/services
• Provides technical support to customers on operational or maintenance aspects or system
equipment
• Serve as contact on technical and service related problems
• Diagnoses mechanical, hardware, software and systems failures, using established procedures
• Determine most cost effective repair/resolution to minimize customer downtime
• Contributes to the development of concepts and techniques
• Completes complex tasks in creative and effective ways
• Consistently work on complex assignments requiring independent action and a high degree of
initiative to resolve issues
• Prepare reports for analysis of product failure trends and service ability issues
• As lead manage work delivery queues and assign appropriate technicians when needed
Army National Guard-25N Rank E3 November 2010 to Present
Nodal Network Systems Operator-Maintainer

2. • Provide Internet, phone and VoIP services 200 subscribers
• Field level maintenance on electronic nodal assemblages, combat net radios and ancillary
communications equipment
• Perform system/network operations and correct system faults.
• Maintenance on all internal communications system devices.
• Electronic switching systems repair and WAN network
• Maintaining telephone exchange
• Maintain Internet Protocol
• Configuring, operating and troubleshooting routers and E-switches.
• Configuring VOIP and PBX
Championship Martial Arts-Orlando, Florida May 2008 to April 2010
Store Manager
• Manage Staff
• Handle closing report including daily, monthly and yearly.
• Customer retention and also obtain customers
• Maintain inventory control and also quality control.
Stockton Turner, LLC – Maitland, Florida May 2005 to May 2008
Warehouse Line Post Closer and Shipper
• Properly ship loan packages to the investor with all correspondent forms.
• Handle all following post closing documentation.
• Liaison between the mortgagee and mortgagor..
• Position requires heavy phone and email contact with internal personnel as well as customer
base.
Ocwen - Orlando, Florida August 2004 to April 2005
VA REO Sales Manager
• Effectively communicate with brokers regarding prospective buyers
• Communicate and coordinate with subcontractors for repairs on the properties
• Manage a portfolio of VA REO assets (averaging 170 units) to obtain the highest net sales price
with the quickest turnaround time.
• Manage the property preservation and disposition of 1 to 4 dwelling units
• Create budgets for VA REO assets by using BPO’s and appraisals as well as create a viable
business plan that will maximize the VA’s return
• Trained on the REALTRANS and LRW real estate database systems
• Check Handler
• Ensure accurate and timely processing of mortgage payments received daily
• Manage Payoff portfolio
TRAINING/ CERTIFICATIONS/AWARDS
CCNA in progress
Army Achievement Medal
Ruckus wireless
International physical Layer

3. EDUCATION-Seminole State College – A.A.