1. 103A RAMAITE STREET • WHITE CITY • JABAVU • 1868
PHONE 082 260 1205 O73 943 7453 •
MAMPHO_MOLEFE@YAHOO.COM
M A M P H O M O L E F E
EDUCATION
Eldorado Park Secondary School
- Grade 12
- 2001 to 2005
The Design School of S.A.
- Interior design
- 2009
COURSES COMPLETED
- Computer literacy & Business Fundamentals
- Business communication
- Telephone skills
- Work & Time management
- Business mathematics
- Basic Accounting concepts
LANGUAGES
- English – Speak, read & write
- Afrikaans-Speak & read fairly
- Sesotho – Speak & read fairly
- IsiZulu - Speak

2. WORK EXPERIENCE
Virtual Logistics
2014 Aug to date
Customer Service Agent
- Booking Collections
- Queries (handle customer complains)
- Track and trace parcels on Frieghtware Live
- Query report
- Follow up on third party queries, deliveries and collections
- Confirm deliveries with clients and drivers
- Retrieving documents as requested by he client(s)
- Process quotes for clients when needed
- Liaison with operations to ensure deliveries are done on time
- Resolving of freight report received from operations
- Delivery report
EWC Express
2013 Nov to 2014 Mar
Query Agent
- Queries
- Security Reports
- Interfix daily non-delivery report
- Early deliveries in DUR
- Durban floor checks – JNB account
- Durban manifests checks – JNB
- J,K, L, M, N, O , P, Q
EWC Express
2013 Jul to Nov
Customer Service Agent
- Ad hoc Collections
- Confirming Durban Collections
- Interfix daily report
- Snow master booking collections
- General queries
- Editing

3. EWC Express
2013 Jun to Jul 2013
Key Accounts Agent
- Handle all Ricoh queries
- Liaison with clients
- Monitor shipments and advise clients of delays
- Follow up on actioned mail
- Booking collections for Ricoh
- Confirm delivery with clients and drivers
- Track parcels on Parcel Perfect
EWC Express
2013 April to Jun 2013
Data Capture
- Process freight onto Parcel Perfect
- Create manifests for all collected parcel
- Dispatching of freight
DHL International
2010 Jan to 2013
- Records Clerk
- Processes client request received telephonically or e-mailed
- Provides feedback to clients on status of requests
- Retrieves documents as requested and forwards to clients as per
requirements
- Exports Channel Control
- Handle Customer Complains
- Confirm export code and vat number
- Request proforma and commercial invoices
- Monitor shipments and advise clients of delays in transit
- Exports Entry Clerk
- Liaison with clients
- Verify description of parcels
- Frame Entries i.e. Process SAD500 docs on Compu-Clear

4. - Imports Stops Department
- Open code 2 stop files
- Update on ELCS
- Submit code 13 to customs
- Capture all released code 13 on Excel
- Liaison with clients in connection with stopped files
- Follow up on actioned mail
S.I. Holdings (Pty) Ltd
- General Assistant
- 2006 to 2009
Intsha Consultancy
- Receptionist /Administrator
- To relieve as and when needed
Pinpoint Security
- Data capturing and conference coordination
- National General Conference – Durban

5. REFERENCES
- Mr. Moses Malaka
- Customer Service Agents Supervisor
- 081 823 7689
- Mrs. Christine Anderson
- Customer Service Agent Supervisor
- 011 383 1536
- Mr. Andre Esterhuizen
- Key Account Agents Supervisor
- 011 383 1515
- Mr. Anesh Ravinath
- EWC Express
- Data Capture Supervisor
- 011 383 1596
- Mr. Marius Volschenk
- DHL International
- Exports Department Supervisor
- 011 923 0320
- Mr. Marius Volschenk
- DHL International
- Imports Stop Department Supervisor
- 011 923 0311

6. - Mr. T Makhoba
- SI Holdings General Manager
073 202 9685
- Ms Mpho Mosehle
- Intsha Consultancy
- Director
- (011) 312-0912 / 082 415 2570
- Mr. Tshepiso Moletsane
- Pinpoint Security
- Director
- 082 802 3481