1. Frank Boutilier
18 Charleswood Drive, Windsor Junction, NS
Phone: 902-456-0241
frankboutilier@hotmail.com
Objective
My objective is to obtain a career in the customer service/IT industry, using the skills
and knowledge I have aquired throughout my work history and training.
Skill Sets
• Covered the following topics: Security +, Microsoft SQL Server 2008, Network +, A+,
Windows Server 2008, Windows 7 Configuration, Introduction to CISCO Routers
• Familiar with Active Directory, DHCP, DNS, TCP/IP, wireless setup and security
Employment History
Tech Support
Blue Ocean October, 2015- Present
• Receiving calls and assisting customers with technical inquires
• Managing and updating customer accounts
Equipment Operator
Stop Looking Construction, HRM, NS June, 2013- March, 2014
• Operating heavy equipment and performing various labor duties
• Keeping machinery clean and maintained
Customer Service Rep
Staples Call Center, Sackville, NS April, 2013- June, 2013
• Receiving calls and handling customer’s accounts
• Applying credits, troubleshooting issues
Conductor
CN Rail, Halifax, NS May, 2008- August, 2008
• Responsible for the safe operation of trains and engines on Canada’s railway
• Connecting and disconnecting rail cars for transport to customers including dangerous
goods
Cable Technician
Gilco Communications, HRM, NS October, 2007- May, 2008
• Responsible for installation and repair of phone lines, cable and internet
• Interacting with customers and ensuring their needs are met
Customer Service Rep
ICT, Sackville, NS October, 2006- September, 2007

2. • Responsible for managing Rogers Wireless accounts
• Handling invoices, applying credits and adjustments
• Selling various wireless products
Customer Service Rep
Online Support, Dartmouth, NS June, 2005- October, 2006
• Handling accounts for Sprint home phone customers
• Scheduling appointments for technicians and troubleshooting technical issues
Produce Clerk
Sobeys, Fall River, NS June, 1998- June, 2004
• Handling customer complaints
• Stocking shelves with fresh produce and cleaning work areas
• Preparing food on time and making sure it was fresh and safe to serve
• Responsible for shipping and receiving product
Education and Training
• High School Diploma- Charles P. Allen High School 1998-2001
• Heavy Equipment Operator Certificate- Union of Operating Engineers 2010
• IT Specialist Program- Success College 2014-2015