1. LINDA SHEPARD
2146 Lincolnshire Drive S.E.
Cedar Rapids, Iowa 52403
319-899-9149
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SUMMARY
Experienced, high energy, team-focused professional who has utilized strong project management skills in
multiple industries. Proven innovative problem solving ability in deadline critical and complex
environments. Fluent in English and (spoken) Spanish.
PROFESSIONAL EXPERIENCE
XEROX SERVICES, Lexington, Kentucky 7/2010 – 6/2016
CBG Operations 8/2015 – 6/2016
Supporting the CBG (Commercial Business Group) sales teams by coordinating training, assisting in
central content repository, client planning and other projects as required.
Director, Proposals & Presentations 7/2010 – 8/2015
Managed a team of three on shore and three offshore proposal writers who supported 40+ global sales reps
marketing business process outsourcing (BPO) to the following industries; Telecommunications, Retail,
Travel & Transportation, Technology, Healthcare Payer, Pharma and Insurance industries. New business
development activities include review of initial RFx documents to determine resources required, work with
marketing department to generate high quality presentations for customers/prospects during all phases of
sales cycle, working with Knowledge Management staff to confirm currency of information included in
RFx responses. Also supported analyst questionnaires, client and industry research and internal client
planning for sales teams.
ORACLE CORPORATION, Redwood Shores, California 3/2006 – 6/2010
Senior Proposal Manager – Health Care/Life Sciences (HCLS) Business Units
Primary role in shared service direct support of Field Sales and Services organization in management,
production and delivery of high quality, compliant, and competitive proposals intended to win and generate
new revenue for Oracle. Environment is fast paced as projects have very short lead times, engaged in 3-6
concurrent projects. Main point of contact for Healthcare/Life Sciences organization, also provide cross
industry support as needed for Communications, Consumer Goods, Financial Services, Manufacturing,
Aerospace & Defense, Oil & Gas, Higher Education, Public Sector, Professional Services and Travel &
Transportation. Actively participate as on boarding mentor role for new employees in department.
New business development participation includes;
• Attending weekly sales forecasting meetings for eight Healthcare/Life Sciences sales teams
• Conducting preliminary analysis of customer RFx documentation, engage appropriate Oracle
resources including Legal, Production, Business Practices, Product and Services Management in
support of Oracle Legal and operation requirements
• Managing processes and systems associated with planning, development and production of written
responses to formal, competitive solicitations from Oracle clients and prospects
• Keeping organization informed of procurement regulatory guidance affecting proposal responses
• Maintaining liaison with partner organizations when participating in joint efforts
• Playing key role in long term positioning of Oracle for targeted opportunities
• Active participation in bid positioning, opportunity analysis, definition and development of proposed
solutions, and early development of response strategy
• Active participation in capture plan strategy, competitive analysis and bid qualification assessments
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2. J.D. EDWARDS/PEOPLESOFT, INC, Denver, Colorado 1/98 – 4/2004
Proposal Manager 5/03 – 4/04
Assisted Sales and Technical teams providing responses and content for high quality RFx/Sales
Presentation documentation. Proposals produced under strict time frames requiring coordination of input
from multiple areas, in adherence to customer requirements.
Senior Solutions Consultant 11/98 – 5/2003
Worked with prospective software clients worldwide, analyzing organizational structures and business
needs in preparation to demonstrate JDE enterprise Financial/Property Management software solutions.
Senior Software Instructor 1/98 – 11/98
Multi-media instruction of JDE financial applications in classroom environment. Training included,
General Accounting, Accounts Receivables and Payables, Fixed Assets, Multi-currency, Job Cost, various
proprietary report writers and a “foundations” class consisting of basic systems navigation.
RYDER SYSTEMS, INC, Miami, Florida 5/96 – 1//98
Manager, Financial Integration, Ryder International 6/97 – 1/1/98
Led MIS in developing multi-currency, multi-language systems for international finance/accounting
activities. Provided start-up support for accounting and administration of new foreign operations (The
Netherlands, Argentina, and U.K) while considering local cultures and legal/statutory regulations.
Manager – International Development, Ryder International 5/96 - 6/97
Responsible for systems/application development, integration and testing to ensure new systems met or
exceeded customer requirements and expectations. Strong interpersonal skills used to manage and
coordinate multiple development groups working on international (South America, Europe) systems (J.D.
Edwards financials). Managed multi-vendor development teams and a staff of 6.
ROYAL CARIBBEAN CRUISES, LTD, Miami, Florida 1993 - 5/96
Financial Systems Analyst
Support of various automated financial systems in multi-currency environment for shore side Financial
Departments including Accounting, Treasury, Internal Audit, Corporate Planning, Hotel Operations and
Sales & Marketing Departments (300+ users). Supported system testing and authored test documentation
on system enhancements and new system functions. Developed/documented accounting procedures.
Assisted Audit department to identify internal control weaknesses with current systems. Onsite training
and ongoing support for operations offices in the U.K, Norway and Germany.
INTERNATIONAL BUSINESS MACHINES (IBM), Miami, Florida 1985-1992
Senior Account Systems Engineer 1987-1992
Supported a variety of PC based network operating systems and application software and network design
activities. Identified, demonstrated and implemented solutions to meet customer requirements.
* Managed successful design/on-schedule installation of 37 state government food stamp offices in
3 month period resulting in a delighted client and $7 million worth of revenue for the Coral Gables
sales office.
* Active member of a team achieving $30 million annual quota objective 3 consecutive years.
Project Manager, Los Angeles, California 1985-1987
Managed installation and maintenance of all voice/data communications facilities in 3 million square feet of
commercial office space including design and circuit ordering.
* Assisted General Contractor with the build out of a telephone switching center for
2.2 million sqr. ft. office building, replacing East coast management presence.
TELECONNECT/TELECOM, USA, Cedar Rapids, Iowa 1981-1985
Operations Manager
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3. Managed 65 person department for telephone carrier responsible for database maintenance, customer
support and network management. Company began operation as a startup and was acquired by MCI in
1986.
* Forecasted department expenditures for only department in the company coming at or under
budget 4 years in a row.
* Focused employee emphasis resulted in high employee moral and lowest percentage of employee
turnover in company.
NATIONAL MEDICAL ENTERPRISES, Los Angeles, California 1980-1981
Field Systems Engineer
Installed and trained on corporate financial reporting packages in owned subsidiary hospitals throughout
United States. Field team rotated from field to phone-in customer support on Financial Reports, G/L, A/R,
A/P Payroll and Patient Billing.
DYATRON/CARS, Birmingham, Alabama
Field Implementation Specialist 1977-1980
Installed and trained on automated financial reporting systems in automobile dealerships in Puerto Rico and
South Florida. One year TDY assignment managing "clean-up" activity and restaffing of division for a
Miami auto leasing company.
EDUCATION
University of Miami – Bachelors of Science in Nursing – May 2005
Barry University - MBA Program - 24 Credits completed
Barry University - BS Accounting, 1992
Golden Gate University – Masters in Telecommunications Management, 24 credits
University of the Americas - BA, English and Spanish,
ADDITIONAL
Shipley Proposal Management Training
APMP (Association or Proposal Management Professionals) Member
Oracle Soft Skills and Healthcare Business Unit training
Network software and hardware product education classes
PC applications including Microsoft Products, Lotus Smart Suite, Windows
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