This document provides an overview of a research paper that examines the effect of product category on consumer brand relationships. It begins with an introduction stating that brand love is under researched and it is unknown if brand love varies by product category. The document then reviews relevant literature on consumer brand relationships and brand love. It presents the theoretical framework and six hypotheses about the relationships between brand love, brand loyalty, purchase intention, and word of mouth across different product categories. The methodology section describes the sample, measures, and data collection process. Results provide support for most hypotheses but also show intensity of relationships varies by product category. The conclusion discusses limitations and opportunities for future research.
The slideshow presents a brand extension for Oreo brand which was my group work duting the second year of my degree in Advertising and Brand Management.
This document provides an overview of tools and frameworks for developing an effective brand strategy. It outlines a step-by-step process including conducting a brand audit, defining the brand positioning, developing a brand personality, and creating an integrated communications strategy to ensure consistent messaging across all touchpoints. The goal is to provide a common language and shared understanding of the brand strategy process to help marketers and students implement it within their organizations.
1) Managing a brand's relationship with consumers is similar to dating, going through stages of lust, attraction, and attachment over time.
2) To drive brand love, brands must identify prospects and strategies to inspire initial trial, ignite repeat purchases through great products and experiences, and provide unexpected innovation to inspire loyalty and advocacy.
3) Key drivers of achieving beloved brand status include never disappointing customers, over-delivering on promises, being surprising, standing by beliefs, and differentiating from competitors.
Brand love was first studied scientifically 20 years ago but is still not fully understood. The first researcher to empirically study brand love, like love for people, was Aaron Ahuvia in the early 1990s. His work found brand love is based on trust, and trust is triggered by brands that demonstrate accountability, reliability, transparency, relevancy, and innovation. Beloved brands earn customer trust through these five attributes, driving loyalty, positive word-of-mouth, and willingness to pay more.
The big ideaL: Ogilvy's framework for giving brands a purposeOgilvy
Ogilvy & Mather developed a framework called "The big ideaL" to help brands find an authentic platform to speak from. It involves identifying a cultural tension in the market and finding the brand's core strength. For Louis Vuitton, this resulted in the ideal that the world is a better place when we live life as an exceptional journey. For Milo chocolate drink, it was the belief that play is essential for childhood development. Applying this process helps brands lift themselves above competitors by taking a clear point of view.
This document contains a questionnaire about customer brand loyalty and purchasing decisions. It asks respondents questions about which brand attributes are most important to them, what influences their decisions to purchase certain brands over others, and how much brand name, quality, price, features, family/peer opinions, and advertisements impact their choices. It also collects demographic information about respondents like their name, address, education, occupation, age, and monthly income.
[foresight research] Introduction to Brand Health TrackingDuy, Vo Hoang
The document discusses brand health tracking and provides an overview of Foresight Research's methodology. It includes 3 key points:
1. Foresight Research tracks brand health metrics like awareness, usage, attributes, communication effectiveness, differentiation, and customer relationships to assess brand health over time.
2. Their model measures metrics like awareness, usage rates, attributes, customer profiles to understand brand positioning and health. It also evaluates communication impact.
3. They have expertise conducting brand health tracking for clients in FMCG categories using a monthly sample of 12,500 consumers. Their approach provides actionable insights for improving brand appeal and market share.
This document provides an overview of a research paper that examines the effect of product category on consumer brand relationships. It begins with an introduction stating that brand love is under researched and it is unknown if brand love varies by product category. The document then reviews relevant literature on consumer brand relationships and brand love. It presents the theoretical framework and six hypotheses about the relationships between brand love, brand loyalty, purchase intention, and word of mouth across different product categories. The methodology section describes the sample, measures, and data collection process. Results provide support for most hypotheses but also show intensity of relationships varies by product category. The conclusion discusses limitations and opportunities for future research.
The slideshow presents a brand extension for Oreo brand which was my group work duting the second year of my degree in Advertising and Brand Management.
This document provides an overview of tools and frameworks for developing an effective brand strategy. It outlines a step-by-step process including conducting a brand audit, defining the brand positioning, developing a brand personality, and creating an integrated communications strategy to ensure consistent messaging across all touchpoints. The goal is to provide a common language and shared understanding of the brand strategy process to help marketers and students implement it within their organizations.
1) Managing a brand's relationship with consumers is similar to dating, going through stages of lust, attraction, and attachment over time.
2) To drive brand love, brands must identify prospects and strategies to inspire initial trial, ignite repeat purchases through great products and experiences, and provide unexpected innovation to inspire loyalty and advocacy.
3) Key drivers of achieving beloved brand status include never disappointing customers, over-delivering on promises, being surprising, standing by beliefs, and differentiating from competitors.
Brand love was first studied scientifically 20 years ago but is still not fully understood. The first researcher to empirically study brand love, like love for people, was Aaron Ahuvia in the early 1990s. His work found brand love is based on trust, and trust is triggered by brands that demonstrate accountability, reliability, transparency, relevancy, and innovation. Beloved brands earn customer trust through these five attributes, driving loyalty, positive word-of-mouth, and willingness to pay more.
The big ideaL: Ogilvy's framework for giving brands a purposeOgilvy
Ogilvy & Mather developed a framework called "The big ideaL" to help brands find an authentic platform to speak from. It involves identifying a cultural tension in the market and finding the brand's core strength. For Louis Vuitton, this resulted in the ideal that the world is a better place when we live life as an exceptional journey. For Milo chocolate drink, it was the belief that play is essential for childhood development. Applying this process helps brands lift themselves above competitors by taking a clear point of view.
This document contains a questionnaire about customer brand loyalty and purchasing decisions. It asks respondents questions about which brand attributes are most important to them, what influences their decisions to purchase certain brands over others, and how much brand name, quality, price, features, family/peer opinions, and advertisements impact their choices. It also collects demographic information about respondents like their name, address, education, occupation, age, and monthly income.
[foresight research] Introduction to Brand Health TrackingDuy, Vo Hoang
The document discusses brand health tracking and provides an overview of Foresight Research's methodology. It includes 3 key points:
1. Foresight Research tracks brand health metrics like awareness, usage, attributes, communication effectiveness, differentiation, and customer relationships to assess brand health over time.
2. Their model measures metrics like awareness, usage rates, attributes, customer profiles to understand brand positioning and health. It also evaluates communication impact.
3. They have expertise conducting brand health tracking for clients in FMCG categories using a monthly sample of 12,500 consumers. Their approach provides actionable insights for improving brand appeal and market share.
Gatorade vs. Powerade: A Social Media Marketing AnalysisVanessa Gillette
This document provides an in-depth analysis and comparison of the social media presences and strategies of Gatorade and Powerade. It begins with an overview of each brand's history and products. It then visually compares the two brands' performance across various social media metrics like followers, likes, and sentiment analysis. Each brand is awarded points in different categories, with an overall winner declared at the end. The document also examines the target demographics and how each brand addresses these audiences on social media. It analyzes each brand's specific strategies on various social platforms like Facebook, Instagram, Twitter, and YouTube. Finally, it discusses unique social media campaigns and how the brands utilize social media customer relationship management.
Assignment%20#2 under armour competitor and market analysisBrian Teufel
This document analyzes Under Armour's competitors and the performance apparel market. It identifies Nike and Adidas as Under Armour's primary competitors. It shows the performance apparel industry has grown rapidly over the past four years at a rate of over 15% annually, and is expected to continue growing. Key trends include the positive impact of social media on sales and marketing, and growth being fueled by Asia, North America, and Europe.
This document outlines a marketing campaign for Gatorade powder targeted at high school athletes. Research found that while athletes see practice as important, they don't treat it with the same importance as games. The campaign's goal is to position Gatorade powder as unlocking game performance even at practice. It will use television, magazine, social media, and video game ads to elevate the status of practice and showcase how Gatorade powder gives the same benefits as the drink version. The total budget for the three flight media plan spanning 12 months is $29 million.
The document summarizes a PhD thesis on the role of children in the family buying process in India. It contains the following key points:
1. The thesis examines how children influence family purchasing decisions across different product categories and stages of the buying process. It develops a conceptual model relating children's consumer socialization, influence strategies, product categories, and buying stages.
2. An empirical study was conducted using questionnaires with 350 Indian children ages 8-12 and their parents. Factor analyses identified four agents of children's consumer socialization and five influence strategies used by children.
3. The findings show children's consumer socialization and influence strategies vary based on their demographics. Older children rely more on emotional and knowledge
In the 2019 fall semester, I was a student in Professor Scott Hamula's advertising class and was given the opportunity to rebrand any less known/advertised brand. The group that I was a part of chose to rebrand The Original Oatly. Attached below is our final project booklet about our new Advertising Campaign plan for Oatly. This project was a lot of fun and extremely thankful I got to have real life experiences in this class.
This document provides a summary of research conducted on Febreze Air Effects spray. It describes the product's features such as its light mist spray and variety of scents. It then discusses Febreze's target audience including adults, parents, and women. Finally, it outlines Febreze's desired brand image of being sustainable and effective at odor elimination.
This chapter discusses motivation and values in consumer behavior. It explains that products can satisfy different consumer needs and that the level of involvement with a product, marketing message, or purchase situation impacts how consumers evaluate products. Cultural values shape the types of products consumers prefer. The chapter also addresses how materialism, or the importance placed on possessions, varies among consumers and influences their priorities and behaviors.
The document discusses cause-related marketing (CRM) strategies used by various companies in India. It defines CRM and explains how partnerships between businesses and causes can mutually benefit both parties. Examples provided include CRM campaigns run by Tata Tea, Tata Salt, P&G, and The Times Group focused on issues like education, health, voting awareness, and empowering women. Research shows CRM can positively influence brand attitudes, purchase decisions, and increase sales and profits when the cause is well-aligned with the brand. Overall, the document outlines how CRM is an effective marketing tool for companies to build strong brands while also addressing social issues.
The document discusses how shopper behavior is changing due to time constraints and lifestyle changes. It analyzes different shopper need states and how retailers can adapt merchandising and store layout to satisfy these evolving needs. Key insights include that cleanliness, selection, and convenience are very important to shoppers. The beverage category can be organized into different consumer need states that retailers should clearly message to drive shopper conversion.
Workshop to provoke you to think differently and see how a brand’s BIG IDEA reflects the brand’s SOUL and transforms the experience and bond into a REPUTATION
The document is a marketing audit assignment for the Winnipeg Goldeyes baseball team. It includes a marketing environment analysis, segmentation, targeting, and positioning analysis, and marketing mix analysis. The key target markets identified are families with children ages 3-14 and families in general. Promotions are geared towards both children and adults. Overall attendance is around 7,000 per game and could be increased through stadium renovations and additional promotions.
Πώς τα Κοινωνικά Δίκτυα επηρεάζουν το SEO της ιστοσελίδας σαςSkourlis Dimitris
Η παρουσίαση της εταιρείας emads για το σεμινάριο SocialBiz για μικρές και μεσαίες επιχειρήσεις, με θέμα "πώς τα κοινωνικά δίκτυα επηρεάζουν την κατάταξη της εταιρικής σας ιστοσελίδας στα αποτελέσματα των μηχανών αναζήτησης".
Brand personality refers to the human characteristics associated with a brand that distinguish it from other brands. It is how a brand behaves and includes traits like age, gender, socioeconomic class, and emotional attributes. A brand's personality is built over time based on consumers' experiences and is meant to create an emotional connection between the brand and consumers. It allows brands to have a sense of identity beyond just product attributes. The document provides several examples of brands and the personalities they convey like Bisleri conveying safety and Marlboro conveying ruggedness. It also discusses Aaker's model of five core brand personality dimensions of sincerity, excitement, competence, sophistication, and ruggedness.
The document discusses the benefits of exercise for mental health. It states that regular exercise can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help alleviate symptoms of mental illnesses.
No Sweat Research conducted research on Lululemon to explore the impact of recent controversies on consumer perception and trends in athletic wear. Secondary research found the athletic apparel market is growing, especially for women. Lululemon's products are more popular with women than men. The company still faces challenges from past controversies over see-through yoga pants and comments by the former CEO. Primary research methods included a focus group, interviews, and surveys to understand consumer thoughts on Lululemon and how the company can overcome reputational challenges.
Brand identity Kapferer identity prism model Sander Janssens
The document discusses Jean-Noel Kapferer's six element "Brand Identity Prism" model for defining a brand's identity. The six elements are: Physique (visual/tangible qualities), Personality (character), Culture (values), Relationship (with customers), Reflection (of typical customer), and Self-Image. Together these facets define a brand's identity and boundaries for developing it over time in a coherent way. The identity prism shows how the elements interconnect to form a structured whole, providing a basis for long-term branding strategy and activities.
This 3 sentence summary provides the key details about the document:
The document outlines a market research proposal for Nike to assess consumer awareness, preferences, and purchase interest for their Dri-FIT range of products across Asia Pacific markets, with the goal of determining whether to change, reinvigorate, or phase out the line. A mixed methodology is proposed including store audits, focus groups, and exit interviews to understand brand perceptions and barriers to purchase from both quantitative and qualitative perspectives. The research is designed to be conducted over 10 weeks across Hong Kong, Shanghai, and Sydney with samples of 300 consumers and store visits.
Class Slides_Brand Visioning & Architecture.pdfAnand1963
This document discusses brand visioning and architecture. It provides learning objectives around creating purpose-driven brands and models of brand architecture and extensions. It then discusses concepts like brand purpose, holistic branding, brand ideals using the "enemy-stand-mantra" construct, and the customer-based brand equity model. The document presents examples of different brand architectures and extension strategies. It also provides an example of developing a "master brand temple" to structure sub-brands under a common master brand.
Social psychological explanations for the attraction of celebritiesCydney Mellor
1. Parasocial relationships involve a fan feeling they have a relationship with a celebrity they don't actually know. Studies show these are more likely to form with celebrities perceived as attractive and similar. Viewing celebrities act in believable ways helps fans compare how they would act. However, parasocial relationships can negatively impact body image in young girls.
2. The absorption addiction model proposes fans are initially attracted to celebrities for entertainment, but this attraction can become obsessive or even delusional. It identifies three levels - entertainment, intense personal fixation, and borderline pathological behaviors like believing the celebrity knows them. Higher levels are associated with greater neuroticism and poorer mental health.
Gatorade vs. Powerade: A Social Media Marketing AnalysisVanessa Gillette
This document provides an in-depth analysis and comparison of the social media presences and strategies of Gatorade and Powerade. It begins with an overview of each brand's history and products. It then visually compares the two brands' performance across various social media metrics like followers, likes, and sentiment analysis. Each brand is awarded points in different categories, with an overall winner declared at the end. The document also examines the target demographics and how each brand addresses these audiences on social media. It analyzes each brand's specific strategies on various social platforms like Facebook, Instagram, Twitter, and YouTube. Finally, it discusses unique social media campaigns and how the brands utilize social media customer relationship management.
Assignment%20#2 under armour competitor and market analysisBrian Teufel
This document analyzes Under Armour's competitors and the performance apparel market. It identifies Nike and Adidas as Under Armour's primary competitors. It shows the performance apparel industry has grown rapidly over the past four years at a rate of over 15% annually, and is expected to continue growing. Key trends include the positive impact of social media on sales and marketing, and growth being fueled by Asia, North America, and Europe.
This document outlines a marketing campaign for Gatorade powder targeted at high school athletes. Research found that while athletes see practice as important, they don't treat it with the same importance as games. The campaign's goal is to position Gatorade powder as unlocking game performance even at practice. It will use television, magazine, social media, and video game ads to elevate the status of practice and showcase how Gatorade powder gives the same benefits as the drink version. The total budget for the three flight media plan spanning 12 months is $29 million.
The document summarizes a PhD thesis on the role of children in the family buying process in India. It contains the following key points:
1. The thesis examines how children influence family purchasing decisions across different product categories and stages of the buying process. It develops a conceptual model relating children's consumer socialization, influence strategies, product categories, and buying stages.
2. An empirical study was conducted using questionnaires with 350 Indian children ages 8-12 and their parents. Factor analyses identified four agents of children's consumer socialization and five influence strategies used by children.
3. The findings show children's consumer socialization and influence strategies vary based on their demographics. Older children rely more on emotional and knowledge
In the 2019 fall semester, I was a student in Professor Scott Hamula's advertising class and was given the opportunity to rebrand any less known/advertised brand. The group that I was a part of chose to rebrand The Original Oatly. Attached below is our final project booklet about our new Advertising Campaign plan for Oatly. This project was a lot of fun and extremely thankful I got to have real life experiences in this class.
This document provides a summary of research conducted on Febreze Air Effects spray. It describes the product's features such as its light mist spray and variety of scents. It then discusses Febreze's target audience including adults, parents, and women. Finally, it outlines Febreze's desired brand image of being sustainable and effective at odor elimination.
This chapter discusses motivation and values in consumer behavior. It explains that products can satisfy different consumer needs and that the level of involvement with a product, marketing message, or purchase situation impacts how consumers evaluate products. Cultural values shape the types of products consumers prefer. The chapter also addresses how materialism, or the importance placed on possessions, varies among consumers and influences their priorities and behaviors.
The document discusses cause-related marketing (CRM) strategies used by various companies in India. It defines CRM and explains how partnerships between businesses and causes can mutually benefit both parties. Examples provided include CRM campaigns run by Tata Tea, Tata Salt, P&G, and The Times Group focused on issues like education, health, voting awareness, and empowering women. Research shows CRM can positively influence brand attitudes, purchase decisions, and increase sales and profits when the cause is well-aligned with the brand. Overall, the document outlines how CRM is an effective marketing tool for companies to build strong brands while also addressing social issues.
The document discusses how shopper behavior is changing due to time constraints and lifestyle changes. It analyzes different shopper need states and how retailers can adapt merchandising and store layout to satisfy these evolving needs. Key insights include that cleanliness, selection, and convenience are very important to shoppers. The beverage category can be organized into different consumer need states that retailers should clearly message to drive shopper conversion.
Workshop to provoke you to think differently and see how a brand’s BIG IDEA reflects the brand’s SOUL and transforms the experience and bond into a REPUTATION
The document is a marketing audit assignment for the Winnipeg Goldeyes baseball team. It includes a marketing environment analysis, segmentation, targeting, and positioning analysis, and marketing mix analysis. The key target markets identified are families with children ages 3-14 and families in general. Promotions are geared towards both children and adults. Overall attendance is around 7,000 per game and could be increased through stadium renovations and additional promotions.
Πώς τα Κοινωνικά Δίκτυα επηρεάζουν το SEO της ιστοσελίδας σαςSkourlis Dimitris
Η παρουσίαση της εταιρείας emads για το σεμινάριο SocialBiz για μικρές και μεσαίες επιχειρήσεις, με θέμα "πώς τα κοινωνικά δίκτυα επηρεάζουν την κατάταξη της εταιρικής σας ιστοσελίδας στα αποτελέσματα των μηχανών αναζήτησης".
Brand personality refers to the human characteristics associated with a brand that distinguish it from other brands. It is how a brand behaves and includes traits like age, gender, socioeconomic class, and emotional attributes. A brand's personality is built over time based on consumers' experiences and is meant to create an emotional connection between the brand and consumers. It allows brands to have a sense of identity beyond just product attributes. The document provides several examples of brands and the personalities they convey like Bisleri conveying safety and Marlboro conveying ruggedness. It also discusses Aaker's model of five core brand personality dimensions of sincerity, excitement, competence, sophistication, and ruggedness.
The document discusses the benefits of exercise for mental health. It states that regular exercise can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help alleviate symptoms of mental illnesses.
No Sweat Research conducted research on Lululemon to explore the impact of recent controversies on consumer perception and trends in athletic wear. Secondary research found the athletic apparel market is growing, especially for women. Lululemon's products are more popular with women than men. The company still faces challenges from past controversies over see-through yoga pants and comments by the former CEO. Primary research methods included a focus group, interviews, and surveys to understand consumer thoughts on Lululemon and how the company can overcome reputational challenges.
Brand identity Kapferer identity prism model Sander Janssens
The document discusses Jean-Noel Kapferer's six element "Brand Identity Prism" model for defining a brand's identity. The six elements are: Physique (visual/tangible qualities), Personality (character), Culture (values), Relationship (with customers), Reflection (of typical customer), and Self-Image. Together these facets define a brand's identity and boundaries for developing it over time in a coherent way. The identity prism shows how the elements interconnect to form a structured whole, providing a basis for long-term branding strategy and activities.
This 3 sentence summary provides the key details about the document:
The document outlines a market research proposal for Nike to assess consumer awareness, preferences, and purchase interest for their Dri-FIT range of products across Asia Pacific markets, with the goal of determining whether to change, reinvigorate, or phase out the line. A mixed methodology is proposed including store audits, focus groups, and exit interviews to understand brand perceptions and barriers to purchase from both quantitative and qualitative perspectives. The research is designed to be conducted over 10 weeks across Hong Kong, Shanghai, and Sydney with samples of 300 consumers and store visits.
Class Slides_Brand Visioning & Architecture.pdfAnand1963
This document discusses brand visioning and architecture. It provides learning objectives around creating purpose-driven brands and models of brand architecture and extensions. It then discusses concepts like brand purpose, holistic branding, brand ideals using the "enemy-stand-mantra" construct, and the customer-based brand equity model. The document presents examples of different brand architectures and extension strategies. It also provides an example of developing a "master brand temple" to structure sub-brands under a common master brand.
Social psychological explanations for the attraction of celebritiesCydney Mellor
1. Parasocial relationships involve a fan feeling they have a relationship with a celebrity they don't actually know. Studies show these are more likely to form with celebrities perceived as attractive and similar. Viewing celebrities act in believable ways helps fans compare how they would act. However, parasocial relationships can negatively impact body image in young girls.
2. The absorption addiction model proposes fans are initially attracted to celebrities for entertainment, but this attraction can become obsessive or even delusional. It identifies three levels - entertainment, intense personal fixation, and borderline pathological behaviors like believing the celebrity knows them. Higher levels are associated with greater neuroticism and poorer mental health.
Brand love anchors: how do brand love and product love articulate? CBR Conference
This document discusses brand love and product love and how they relate. It proposes that brand love results from a meaning transfer process where the meaning can transfer from products to brands or vice versa. An exploratory study of luxury brand consumers found that for some, brand love began with a iconic product that they identified with, while for others brand love came from being contaminated by the brand values after initially liking a product. For others, their brand love involves a singularization process of developing insider knowledge of the brand. The findings suggest brand love anchors may shift over time through these processes and have implications for brand management.
Brand advocates are 5 times more valuable than average customers, spend more money both initially and over their lifetime with a company, and influence 150 people through social media recommendations. People are more likely to trust recommendations from other people than traditional advertising. Companies should identify brand advocates among their existing customers, employees, partners and others to gain recommendations that influence more sales.
DO AGREEABLE/PLEASANT BRANDS GENERATE MORE LOVE AND AFFECTIVE COMMITMENT? A S...CBR Conference
Presentation given at the 2nd International Consumer Brand Relationships Conference, www.consumer-brand-relationships.org
Copyright by
Imene Becheur
Noel Albert
Pierre Valette-Florence
Love actually, investigating consumer brand loveCBR Conference
Presentation given at the 1st International Consumer Brand Relationships Conference, www.consumer-brand-relationships.org
Copyright by
Daniel Heinrich
Carmen-Maria Albrecht
Hans Bauer
Social Consumption Theory: Are Consumer-Brand Relationships Directly Motivate...CBR Conference
Presentation given at the 3rd International Consumer Brand Relationships Conference, www.consumer-brand-relationships.org
Copyright by
Aaron Ahuvia
Philipp Rauschnabel
This document outlines the expectations, content, assessment, and resources for a GCSE psychology course. Students will study topics like memory, personality development, stereotyping, learning, social influence, and aggression across two units. Assessment involves two externally-marked exam papers for the full course covering both units, with questions testing knowledge of research methods and key concepts. Useful websites are provided for additional study materials.
Parasocial interaction is an intriguing communication theory that explains how individuals relate with celebrities and other personalities known only through the media. This presentation focuses of the influencing factors of parasocial interacton and expalins its implication for theory and research.
All You Need Is Love: Quotes on Brand Love and Lovemarks.Lovemarks
The document discusses the benefits of meditation for reducing stress and anxiety. Regular meditation practice can help calm the mind and body by lowering heart rate and blood pressure. Making meditation a part of a daily routine, even if just 10-15 minutes per day, can have mental and physical health benefits over time by reducing stress levels and promoting relaxation.
Schizophrenia and diagnosis by Angeline Davidkellula
This document provides information about schizophrenia, including its clinical characteristics, biological and psychological explanations, and biological and psychological therapies.
It outlines the main clinical characteristics of schizophrenia such as psychotic symptoms that involve a break from reality, lack of insight into their condition, and both positive symptoms like delusions and hallucinations as well as negative symptoms like flattened affect and social withdrawal.
It also discusses issues surrounding the classification and diagnosis of schizophrenia in terms of reliability and validity. There are differences between classification systems like the DSM and ICD that can impact reliability. Factors like cultural biases, variability between countries, and studies showing poor reliability of diagnoses also pose challenges. However, improvements have been made to increase standardization and reliability
Gestalt principles propose that we perceive objects as organized patterns rather than separate components. Some key principles include:
- Grouping based on proximity, similarity, continuity and closure
- Figures are perceived based on principles of goodness and simplicity
- Figure and ground relationships define foreground and background elements
The Gestalt laws suggest visual elements are organized into meaningful groups and the simplest patterns according to principles of perception. However, some terms are vague, like what defines the "simplest" organization.
Let’s be honest, today It’s getting progressively difficult for brands to stand out and to find and engage customers and employees on a long-term basis.
What people need are brands with an inspiring story that is so remarkable, authentic and lovable that people want to connect themselves to it!
So how do you turn your brand into an inspiring Lovebrand?
Lovemarks Presentation - Brand Pioneers April 9 2013Panelteam
Lovemarks
Arjan Kapteijns – CEO Saatchi & Saatchi
Saatchi & Saatchi is the Lovemarks company. Arjan looked closely at the question: What makes some brands inspirational, while others struggle? With inspiring case studies he will explain what Lovemarks are and how they deliver beyond their expectations of great performance.
The document discusses Kevin Roberts' career history and his views on brands, lovemarks, and marketing. It summarizes that Roberts believes brands must connect with customers on an emotional level through mystery, sensuality, intimacy and stories to inspire loyalty beyond reason. It also discusses how research, shopping experiences, and inspirational consumers can help transform brands into lovemarks.
This document provides an overview of the Lovemarks Academy, which aims to help brands become "Lovemarks" that inspire loyalty beyond reason. It discusses the concepts of brands versus Lovemarks, and how sustainability is key to becoming a Lovemark. The agenda outlines a process from Discovery to Activation to help clients transform their brands. Trust, emotion, and purpose are identified as important drivers of Lovemarks. Case studies and frameworks are presented to illustrate how to provoke creativity and build irresistible brands through a human-centered approach.
The 2016 EARNED BRAND study is a global online survey of 13,000 consumers in 13 countries that examines the consumer-brand relationship across 18 brand categories.
The document discusses several key aspects of sensation and perception:
1. Sensation is the process of detecting and encoding stimuli from the senses, while perception involves interpreting these sensations.
2. Our senses receive physical stimuli and transmit this information to the brain as electrical signals via a process called transduction.
3. The brain then interprets these signals through processes like sensation, perception, attention, organization, and interpretation to understand the world around us.
4. Factors like past experiences, knowledge, motives, and situational context influence our perceptions.
How Starbucks Became the Apple of CoffeeGraham Brown
If you owned stock in Starbucks and Apple, you'd be sitting on a 1000% return on your investment over the last 7 years.
The phenomenal rise of these two companies is the result of clear focus on their brand marketing strategy, one which required a conscious split from traditional BRANDING based advertising, to marketing fit for the 21st century: BRAND EXPERIENCE.
In this presentation, we'll look at the success story from the Starbucks side: a case study of how Starbucks became a loved brand like Apple and the 5 factors that underpin its class-leading marketing strategy.
The role of product category for brand relationships CBR Conference
This document summarizes a research paper that studied the effect of product category on consumer brand relationships and brand love. It conducted surveys across four product categories (soft drinks, mobile phones, shoes, cars) with 800 respondents total. The study found that while the direction of the relationships between brand love, loyalty, purchase intention and word-of-mouth were consistent across categories, the intensity of the relationships differed by category. Product categories with high brand concentration had better model fit than those with more brands, suggesting brand love depends more on differences between brands within a category than across categories. The paper advances the understanding of consumer brand relationships and how product category may influence brand love.
This study investigated whether writing about a brand could influence reported brand loyalty, perceived quality, and offered price. 74 college students wrote 300-word critiques, praise, or neutral pieces about liked/disliked brands then reported attitudes. Results found higher scores for liked brands versus disliked across conditions. Contrary to expectations, writing a review had no effect on brand attitudes. As expected, brand loyalty positively correlated with quality rating and price offer. The study was limited by a lack of engagement monitoring and a homogeneous student sample. Future research should examine a larger, more diverse sample and provide writing prompts in advance.
Young consumers’ insights on brand equity Effects of bra.docxMargaritoWhitt221
Young consumers’ insights on brand equity
Effects of brand loyalty, brand awareness, and brand image
1
CONTENTS
INTRODUCTION
LITERATURE REVIEW
METHODOLOGY
2
- Data set development
- Customer expectation
--Brand recognition
--The quality of the brand is guaranteed
- Advantage of Brand effect
-- Increase market share
--Increase of competitive advantage
Research Background
- Data set development
- Customer expectation
--Brand recognition
--The quality of the brand is guaranteed
- Advantage of Brand effect
-- Increase market share
--Increase of competitive advantage
Research Background
3
Research problem
-Limited research
-Different research perspectives
-The impact factor of brand equity
Research objectives
The purpose of this study is to measure the relationship between brand loyalty, brand awareness and brand image and brand equity of young consumers.
Aaker (1991) Model theory was incorporated into the relevant research system
Identify the relationship between brand equity and brand loyalty, brand awareness and brand image
The research scope of brand effect has been expanded
Provide guidance for enterprises to design effective strategies
Significant of study
Contribution
Scope of study
Master students are the main research objects, and the research scope is to investigate Chinese master students.
THEORETICAL FRAMEWORK
The conclusion of this paper is based on the principle of Aaker (1991) model.
It can be said that customers' attitude towards brands has an important impact on brand assets (Choi, Parsa, Sigala, & Putrevu, 2009).
Thwaites et al. (2012) found that when consumers' perception of brand cognition is positive, their purchase intention of brand will also be positive.
LITERATURE REVIEW
Brand loyalty
The study found that the creative consumption behavior of customers has a positive effect on the cultivation of brand loyalty, and the brand equity associated with high brand loyalty of consumers is higher than that of other brands (Atilgan, Aksoy, & Akinci, 2005).
Brand awareness
According to the research, when customers‘ brand awareness is enhanced and they have a certain understanding of brand awareness, the brand equity will also be further enhanced,It can be said that there is a significant influence relationship between brand awareness and brand equity (Pouromid & Iranzadeh, 2012).
LITERATURE REVIEW
Brand image
Most consumers will choose products with good brand image and feel that such products are of relatively high quality (Rubio, Oubina, & Villasenor, 2014).
Relevant studies, such as Faircloth et al. (2001), Rubio et al. (2014), and Vahie and Paswan (2006), have confirmed the positive influence of brand image on brand equity.
Brand equity is the added value of a product or a service, which mainly reflects the customer's evaluation and use of the brand, and also reflects the competitive advantage, price advantage and profitability brought by the brand to the enterp.
Corporate Branding and The Effect It Has On BusinessBryan Calabro
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The Customers’ Brand Identification with Luxury Hotels: A Social Identity Per...Mark Anthony Camilleri
This document summarizes a research paper that examines the relationships between customer-brand identification, commitment, satisfaction, trust, and brand loyalty for luxury hotels. The study uses a social identity perspective and tests relationships between these variables using data from 346 hotel guests across India. Key findings include that customer-brand identification has the strongest indirect effect on hotel brand loyalty, followed by customer satisfaction. Commitment, trust and satisfaction were found to significantly mediate the relationship between customer-brand identification and brand loyalty.
This document appears to be a thesis proposal for examining brand design consistency (BDC) and category design consistency (CDC) in brand extensions. The introduction provides definitions of key terms and outlines the purpose and significance of studying how BDC and CDC impact consumer attitudes and purchase intentions toward brand extensions. The literature review covers relevant research on brand experience, brand extension strategies, and processing fluency theory. The methodology section proposes a mixed methods approach using case studies of Apple and Google, a pre-test study, and survey of undergraduate students to analyze the effects of BDC and CDC when extending the Google and Apple brands. The conclusions will provide implications for Google Glass as a brand extension and general strategies for successful brand extensions.
This study examined how brand names affect perceptions of quality by using functional measurement analysis. 30 undergraduate students tested actual products from 3 categories (crayons, tissues, chips) that had high, medium, or low brand value. Participants rated their likelihood to purchase products when presented with: 1) correct brand name 2) switched brand name 3) another switched brand name 4) no brand name 5) brand name alone. Results showed perceptions of quality depended on both product quality and brand name. Unexpectedly, brand name had the strongest effect for chips. For most categories, main effects and interactions of brand name and product quality were significant.
This document describes the development of new measurement scales for opinion leaders and opinion seekers. Existing scales lacked validity and reliability. Through 5 studies, the authors developed 6-item scales for both opinion leadership and opinion seeking using student samples and various product categories. The new scales demonstrate high reliability, normal distributions, unidimensionality, and validity when compared to related constructs. While student samples limit generalizability, the scales capture important consumer behavior patterns. Further research can test the scales with different populations and products. Marketers can use the scales to identify segments and test new product promotions.
The Effect of Terminologies On Attitudes Toward Advertisements and BrandsFahad Iqbal
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Impact of brand switching, brand credibility, customer satisfaction and serviceAlexander Decker
The document summarizes a study that examines the impact of brand switching, brand credibility, customer satisfaction, and service quality on brand loyalty. It presents a literature review on each of these factors and develops hypotheses about their relationships. Specifically, it hypothesizes that brand credibility and service quality will have positive impacts on brand loyalty, while brand switching will negatively impact loyalty. It also hypothesizes that customer satisfaction will be positively related to loyalty. The study aims to test these hypotheses by surveying 200 customers of a bank in Pakistan about their perceptions of these variables regarding the bank's brand.
2.[4 10]importance of brand personality to customer loyaltyAlexander Decker
This document discusses the importance of brand personality in building customer loyalty. It reviews past research that found loyal customers are more profitable than acquiring new customers, as retaining customers costs less. The paper presents a conceptual model examining how brand personality influences customer loyalty. It explores the concept of brand personality and analyzes factors that lead to customer loyalty. The goal is to understand how brand personality affects a positive attitude toward a brand and makes customers loyal.
A sample applied to Future Group : Drivers Of Customer Loyalty In A Retail St...Ramesh Godabole
A Survey conducted by large US retailer applied to India's leading retail player Future Group(Big Bazaar) to understand the customer loyalty.
A Study on customer loyalty using the three drivers, Product Quality, Service Quality and Brand Image. Analysed using the Logistic Regression Model.
This document discusses a research study that examines the impact of brand image and corporate branding on consumer choice through the mediating role of brand equity.
The study develops an integrated conceptual framework to examine how brand image and corporate branding influence brand equity, and how brand equity then impacts consumer choice. It reviews literature on these variables and proposes relationships between them. Specifically, it hypothesizes that corporate branding has a positive impact on brand equity, while the impact of brand image on brand equity is unclear. It also hypothesizes that brand equity positively influences consumer choice.
The study was conducted in Saudi Arabia with 105 smartphone consumers. Path analysis found that corporate branding positively impacts brand equity, while brand image did not influence brand equity.
Post-termination stage of consumer–brand relationshipsAndrei Kamarouski
Исследование пост-отказного поведения на рынке премиум автомобилей. Показано. что эмоциональная привязанность остается и после разрыва отношений. А отказники могут быть включены в маркетинговую стратегию бренда и успешно реанимироваться.
The document summarizes a research study that examined Malaysian consumers' shopping behaviors and factors influencing repurchase intentions. The study developed a framework to analyze the relationships between product attributes, demographics, interpersonal influence, and repurchase intentions. A survey of 500 Malaysian consumers found that: 1) Purchase importance and influencing factors varied for high vs low involvement products. 2) Quality, price, brand, and information strongly predicted repurchase intentions for high involvement products, while price and brand were most important for low involvement products. 3) Interpersonal influences did not significantly impact repurchase intentions regardless of product type. The research contributes to understanding consumer purchase behaviors and can help marketers improve strategies.
1. The document analyzes cross-border consumer value dimensions through a comparative study across multiple contexts.
2. It reviews various perspectives on consumer value dimensions and identifies a knowledge gap around applying value dimensions in services contexts and across borders.
3. The research aims to operationalize eight consumer value dimensions, examine their influence on satisfaction, and test the relationships between dimensions with surveys across London, Mumbai, and Beijing involving mobile phone users aged 15-35.
The document discusses brand loyalty of curry powder brands in Angadippuram, Kerala, India. It analyzes brand loyalty among customers of four major brands - Eastern, Nirapara, Malayil, and Supernova. The study aims to understand factors influencing customers' buying decisions such as quality, price, and taste. It finds that 50% of respondents select brands based on quality, while 30% choose based on taste and 8% based on variety of products. Customers become aware of brands mainly through television (40%) and friends/relatives (30%).
This document provides an overview of a study on the effect of brand love on brand loyalty and word-of-mouth through emotional attachment. The study aims to examine how brand love and emotional attachment build long-term customer-brand relationships and how brand love impacts word-of-mouth through emotional attachment. It reviews literature on concepts like brand love, loyalty, attachment, and word-of-mouth. The conceptual framework proposes that brand love positively influences loyalty and word-of-mouth, and does so through the mediating role of emotional attachment. The methodology discusses plans for a pilot study, final survey, and statistical analysis to test these relationships.
This document provides an overview of a study on the effect of brand love on brand loyalty and word-of-mouth through emotional attachment. The study aims to examine how brand love and emotional attachment build long-term customer-brand relationships and how brand love impacts word-of-mouth through emotional attachment. It reviews literature on concepts like brand love, loyalty, attachment, and word-of-mouth. The conceptual framework proposes that brand love positively influences loyalty and word-of-mouth, and does so through the mediating role of emotional attachment. The methodology discusses data collection from collectors through an online survey and statistical analysis methods like validity, reliability, and path analysis to test hypotheses.
Influence of celebrity credibility on perceived brand trust study on multinat...Omantel Telecommunication
This document summarizes a presentation on a study examining the influence of celebrity credibility on perceived brand trust of multinational mobile service brands in Bangladesh. The study aims to examine how source trustworthiness, attractiveness, and expertise impact brand trust. A literature review is provided on concepts of brand trust, credibility, and celebrity endorsements. The methodology discusses a quantitative survey approach with 200 respondents in Bangladesh. Data analysis includes regression analysis, correlation matrices, and ANOVA testing. Suggestions for future research include examining celebrity endorsements across different regions of Bangladesh and developing strategic marketing plans for international markets. Limitations and recommendations for building brand trust via marketing platforms and celebrity endorsements are also provided.
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Brand Love Interpersonal or Parasocial Relationship?
1. 1
Brand Love
Interpersonal or Parasocial Relationship?
Marc Fetscherin, Ph.D. & Mary Conway-Dato-On
Crummer Graduate School of Business
Rollins College
2. 2
Brand Love
Interpersonal or Parasocial Relationship?
Marc Fetscherin, Ph.D. & Mary Conway Dato-on, Ph.D.
Rollins College
Crummer Graduate School of Business
MBA Ranking
Financial Times #59 worldwide
Business Week #23 nationally, #1 in Florida
Forbes #36 nationally, #1 in Florida
3. Agenda
• Introduction & Literature Review
• Theoretical Framework and Hypotheses
• Research Method
• Analyses and Results
• Conclusion and Limitations
3
4. 4
Purpose
(1)Assess the relationship between brand love and existing
branding concepts
(2) Assess the suitable underlying relationship theory in
which brand love is grounded
5. 5
Literature Review
• Feelings of love towards products
(Ball and Tasaki, 1995; Rozanski et al., 1999; Thomason et al., 2005;
Wallendorf and Arnould, 1988)
• Feeling of love towards brands
(Aggarwal, 2004; Fournier, 1998; Monga, 2002; Swaminathan et al., 2007)
• Brands as relationship partners (Keh, Pang & Peng, 2007) with
many different brand relationship constructs (Fournier,
1998)
• Various types of intensities of relationships
(Albert et al., 2008)
• Literature review indicates all empirical studies based
on the interpersonal love relationship theory
(Sternberg, 1986)
6. 6
Brand Love
• Brand love - one of the least studied brand constructs
• Love influences consumer’s emotion and has a strong
connection to individual’s self concept and identity
(Richins, 1997)
• Emotions are linked to product risks and purchase
intention (Chaudhuri, 1998)
• Definition of brand love
– Degree of passionate emotional attachment (Carroll & Ahuvia, 2006)
– Intimate, passionate, and committed relationship characterized by
its reciprocal, purposive and dynamic properties
(Keh, Pang & Peng, 2007)
7. 7
Few Brand Love Studies
Authors Dim. /
items
Respondents Alpha Limitations
Carroll and
Ahuvia
(2006)
1 / 10 334
Adult
Consumers
Brand love (.91)
Brand loyalty
(.84)
WOM (.92)
• Based on Sternberg (1986)
triangular theory of
interpersonal love
• Brand love -> brand loyalty
Keh et al.
(2007)
3 / 11 N/A Intimacy (.72)
Passion (.88)
Commitment
(.97)
• Based on Sternberg (1986)
triangular theory of
interpersonal love
• No indication of type and #
respondents
Kamat and
Parulekar
(2007)
5 / 52 139
respondents
N/A • Based on Sternberg (1986)
triangular theory of
interpersonal love
• No validity check (alpha)
Heinrich et
al. (2008)
3 / 9 299
respondents
Intimacy (.94)
Passion (.89)
Commitment
(.88)
• Based on Sternberg (1986)
triangular theory of
interpersonal love
• Not product specific
8. 8
Limitations of Current Studies
• All based on same relationship theory, Sternberg
(1986) triangular theory of interpersonal love
• Theory is robust but sole theoretical basis is challenged
– Yoon and Gutchess (2006) showed consumers process brand
relationships in a different part of the brain than is used for
interpersonal relationships (see also Ahuvia, 2008*)
* Symposium, Advances in Consumer Research, 2008, p. 177
9. Agenda
• Introduction & Literature Review
• Theoretical Framework and Hypotheses
• Research Method
• Analyses and Results
• Conclusion and Limitations
9
10. 10
Interpersonal Love
• If brand love is grounded by theory of interpersonal love
relationship, many other theories:
– Love Attitude Scale (Henddrick and Hendrick, 1986)
– Relationship Rating Form (Davis and Todd, 1985)
– Passionate Love Scale (Hatfield and Sprecher, 1986)
– Attachment Styles (Shaver and Hazan, 1987)
• Masuda (2003) in the meta-analyses of love scales shows
love has two dimensions: erotic and companionate love
• Sternberg does not differentiate among love dimensions
H1: Interpersonal companionate love relationship has a
positive effect on brand love
11. 11
Parasocial Love
• Brand love is a one-directional relationship (parasocial)
rather than a bi-directional relationship (interpersonal)
• Wang et al. (2004, p. 320) “when the target of love is
replaced with an object, love becomes uni-directional”
• Parasocial interaction (PSI) is a perceived relationship
of friendship or intimacy by audience with media
person (Horton and Wohl, 1956)
• Originally assess the relationship between celebrities
and audience or fans (Caughey, 1984)
H2: Parasocial love relationship has a positive effect on
brand love
12. 12
Brand History
• Fournier and Yao (1997) stressed that a brand can
generate nostalgic remembrances from childhood
• Consumers with long history might be more brand
loyal, but might also have a positive feeling towards the
brand
H3a: Brand history has a positive effect on brand loyalty
H3b: Brand history has a positive effect on brand love
13. 13
Brand Loyalty
• Generally positive relationship between brand satisfaction
and brand loyalty
(Kraft et al., 1973; LaBarbera and Mazursky, 1983; Kasper, 1988; Bloemer and
Lemmink, 1992).
• Less known relationship between brand loyalty and brand
love. Carroll and Ahuvia (2006) or Kamat and Parulekar
(2007) argue that brand love precedes brand loyalty
• We challenge, people who are loyal do not necessarily
love the brand but people who love a brand are loyal to
that brand
H4: Brand loyalty has a positive effect on brand love
15. Agenda
• Introduction & Literature Review
• Theoretical Framework and Hypotheses
• Research Method
• Analyses and Results
• Conclusion and Limitations
15
16. 16
Research Method
• Measurement items
– Dependent variables:
• Expressed overall love for brand (Albert et al. 2008; Rubin, 1970)
– Independent variables
• Interpersonal love: Love Attitude scale (Hendrick and Hendrick, 1986;
Lee 1977)
• Parasocial love: Parasocial Interaction scale (Perse and Rubin, 1989)
• Brand history: (Albert et al., 2008)
• Brand loyalty: Attitudinal & behavioral brand loyalty (Quester and Lim,
2003)
• Product category: Cars - heavily branded products
(Albert et al. 2008)
17. Data Collection
• Data collection: Survey among undergraduate and
graduate students in the United States*
• Pre-Test with 20 respondents
• Surveyed 196; 180 usable questionnaire
• Unbiased brand recall of 3 car brands, select favorite as
reference brand to answer survey
• All Questions use 5-point Likert scale (1 = strongly
disagree to 5 = strongly agree). This allows consistent
coding
17
* Country image scale (Martin and Eroglu, 1993), buying impulsiveness scale (Rook and Fisher, 1995),
brand association scale (Low and Lamb, 2000), consumer-based brand equity scale (Yoo and
Donthu, 2001)
18. Agenda
• Introduction & Literature Review
• Theoretical Framework and Hypotheses
• Research Method
• Analyses and Results
• Conclusion and Limitations
18
19. 19
Reliability and Validity
• Content validity - items based on current literature and
consulting other marketing professors
• Construct validity
– Convergence validity (internal consistency, stability
and reliability)
• Cronbach alpha. Overall with .922; interpersonal love (.905);
parasocial love (.794); brand history (.840); and brand loyalty
(.850)
• Test-retest reliability by split-half reliability (.728) and odd-even
reliability (.927)
– Discriminate validity by means of EFA and CFA
21. Relationship
Theory
Brand History
Brand Love
R
2
= 70%
Brand Loyalty
R
2
= 19%
0.75***
0.06
0.35***
0.44***
Summary Results
Interpersonal Love
Parasocial Love
Relationship
Theory
Brand History
Brand Love
R
2
= 46%
Brand Loyalty
R2
= 19%
0.35***
0.04
0.60***
0.43***
23. Agenda
• Introduction & Literature Review
• Theoretical Framework and Hypotheses
• Research Method
• Analyses and Results
• Conclusion and Limitations
23
24. 24
Conclusion
• Both relationship theories explain some degree of
brand love but the construct based on parasocial love
theory > interpersonal love theory
• Brand history positively influences brand loyalty but
does not influence brand love
• What is the relationship between brand loyalty and
brand love? We show that brand loyalty positively
influences brand love
• Future research is needed to further understand the
concept of brand love and the interaction with other
brand constructs
25. 25
Limitations
• Student sample: Many studies use students still
limitation and larger and more diverse pool of
respondents needed
(e.g., country image scale by Martin and Eroglu (1993) or consumer-based
brand equity scale by Yoo and Donthu (2001))
• Other countries (relate culture and brand love)
• Other product categories
• Independent variables, use other branding constructs
• Dependent variable, include behavioral data
• Improve overall model fit by adding other variables or
measurement items
26. 26
Title
• Text….
• Text
• Financial Times #59 worldwide
• Business Week #23 nationally, #1 in Florida
• Forbes #36 nationally, #1 in Florida
www.consumer-brand-relationship.com
Rollins College
Crummer Graduate School of Business
MBA Ranking
Financial Times #59 worldwide
Business Week #23 nationally, #1 in Florida
Forbes #36 nationally, #1 in Florida
28. Relationship
Theory
Brand History
Brand Love
R
2
= 70%
Brand Loyalty
R
2
= 19%
0.75***
0.06
0.35***
0.44***
Comparison: Parasocial Love
Relationship
Theory
Brand History
Brand Love
R
2
= 76%
Brand Loyalty
R
2
= 52%
0.86***
0.15
0.66***0.21**
29. Relationship
Theory
Brand History
Brand Love
R
2
= 46%
Brand Loyalty
R
2
= 19%
0.35***
0.04
0.60***
0.43***
Relationship
Theory
Brand History
Brand Love
R
2
= 30%
Brand Loyalty
R
2
= 49%
0.53***
0.12
0.63***0.23**
Comparison: Interpersonal Love
Editor's Notes
Heinrich, Daniel, Bauer, Hans & Mühl, Johannes (2008), Measuring Brand Love: Applying Sternberg’s Triangular Theory of Love in Consumer-Brand Relations, Australian & New Zealand Marketing Academy Conference 2008. Retrieved November 15th, 2009 from http://www.anzmac2008.org/_Proceedings/PDF/S05/Heinrich%20Bauer%20&%20Muhl%20S8%20PS%20P3.pdf
We collected data through a self-administered survey of undergraduate and graduate students. Students have often been used for marketing studies and scale testing. For example hedonic and utilitarian consumer attitude scale (Batra and Ahtolo, 1991), country image scale (Martin and Eroglu, 1993), multi-item measures of values (Herche, 1994), buying impulsiveness scale (Rook and Fisher, 1995), brand association scale (Low and Lamb, 2000), consumer-based brand equity scale (Yoo and Donthu, 2001), revised country-of-origin image scale (Pereira et al., 2005), ad creativity scale (Smith et al., 2007), branded product meanings scale (Strizhakova et al., 2008), country image scale (Lala et al., 2009). Students have also been used in consumer-brand relationship studies (Hayes, et al. 2006; Carlson, et al. 2009) and studies related to cars (Fetscherin and Toncar, 2009). Since student samples are commonly used (Tepper Tian et al., 2001; Voss et al., 2003), they are equally appropriate for the present study. While generalizing findings is always a concern, the fundamental nature of the feeling of love for a brand is more likely to generalize across diverse populations, making the use of student samples more legitimate in this case, than managerial-based scales where business experience is more important (Bello et al., 2009).
The coefficient alpha and test-retest were used to assess the internal consistency, stability and reliability of the proposed brand love construct (Churchill, 1979). The resulting Cronbach’s alpha of .922 suggests a very well-defined item structure and internal consistency. The alpha values for the various dimensions are: interpersonal love (.905), parasocial love (.794), brand history (.840), and brand loyalty (.850). As we only use one survey sample dataset, we conduct a test-retest reliability by using the split-half coefficient estimates method, which is to split the scale items into two groups and then compare the groups as if they were two separate surveys. Two approaches can be used, the split-half reliability and the odd-even reliability. Reliability test results using the first approach yielded .728 and the second approach .927, both of which indicate good reliability. We also calculated the Guttman split-half reliability coefficient, an adaptation of the Spearman-Brown coefficient that does not require equal variances between the two split groups. Again, the reliability coefficients indicated a good internal consistency.
We also assessed content and construct validity. Content validity was assured by constructing the proposed items based on the current literature as well as by consulting and validating the proposed measurement scale with other marketing professors. In order to test the construct validity was assessed it by the convergence validity (internal consistency, see above) as well as the discriminant validity, my means of an explorative and confirmative factor analysis.
We collected data through a self-administered survey of undergraduate and graduate students. Students have often been used for marketing studies and scale testing. For example hedonic and utilitarian consumer attitude scale (Batra and Ahtolo, 1991), country image scale (Martin and Eroglu, 1993), multi-item measures of values (Herche, 1994), buying impulsiveness scale (Rook and Fisher, 1995), brand association scale (Low and Lamb, 2000), consumer-based brand equity scale (Yoo and Donthu, 2001), revised country-of-origin image scale (Pereira et al., 2005), ad creativity scale (Smith et al., 2007), branded product meanings scale (Strizhakova et al., 2008), country image scale (Lala et al., 2009). Students have also been used in consumer-brand relationship studies (Hayes, et al. 2006; Carlson, et al. 2009) and studies related to cars (Fetscherin and Toncar, 2009). Since student samples are commonly used (Tepper Tian et al., 2001; Voss et al., 2003), they are equally appropriate for the present study. While generalizing findings is always a concern, the fundamental nature of the feeling of love for a brand is more likely to generalize across diverse populations, making the use of student samples more legitimate in this case, than managerial-based scales where business experience is more important (Bello et al., 2009).
We collected data through a self-administered survey of undergraduate and graduate students. Students have often been used for marketing studies and scale testing. For example hedonic and utilitarian consumer attitude scale (Batra and Ahtolo, 1991), country image scale (Martin and Eroglu, 1993), multi-item measures of values (Herche, 1994), buying impulsiveness scale (Rook and Fisher, 1995), brand association scale (Low and Lamb, 2000), consumer-based brand equity scale (Yoo and Donthu, 2001), revised country-of-origin image scale (Pereira et al., 2005), ad creativity scale (Smith et al., 2007), branded product meanings scale (Strizhakova et al., 2008), country image scale (Lala et al., 2009). Students have also been used in consumer-brand relationship studies (Hayes, et al. 2006; Carlson, et al. 2009) and studies related to cars (Fetscherin and Toncar, 2009). Since student samples are commonly used (Tepper Tian et al., 2001; Voss et al., 2003), they are equally appropriate for the present study. While generalizing findings is always a concern, the fundamental nature of the feeling of love for a brand is more likely to generalize across diverse populations, making the use of student samples more legitimate in this case, than managerial-based scales where business experience is more important (Bello et al., 2009).
We collected data through a self-administered survey of undergraduate and graduate students. Students have often been used for marketing studies and scale testing. For example hedonic and utilitarian consumer attitude scale (Batra and Ahtolo, 1991), country image scale (Martin and Eroglu, 1993), multi-item measures of values (Herche, 1994), buying impulsiveness scale (Rook and Fisher, 1995), brand association scale (Low and Lamb, 2000), consumer-based brand equity scale (Yoo and Donthu, 2001), revised country-of-origin image scale (Pereira et al., 2005), ad creativity scale (Smith et al., 2007), branded product meanings scale (Strizhakova et al., 2008), country image scale (Lala et al., 2009). Students have also been used in consumer-brand relationship studies (Hayes, et al. 2006; Carlson, et al. 2009) and studies related to cars (Fetscherin and Toncar, 2009). Since student samples are commonly used (Tepper Tian et al., 2001; Voss et al., 2003), they are equally appropriate for the present study. While generalizing findings is always a concern, the fundamental nature of the feeling of love for a brand is more likely to generalize across diverse populations, making the use of student samples more legitimate in this case, than managerial-based scales where business experience is more important (Bello et al., 2009).