Presentation given at the 1st International Consumer Brand Relationships Conference, www.consumer-brand-relationships.org
Copyright by
Daniel Heinrich
Carmen-Maria Albrecht
Hans Bauer
This document provides an overview of a research paper that examines the effect of product category on consumer brand relationships. It begins with an introduction stating that brand love is under researched and it is unknown if brand love varies by product category. The document then reviews relevant literature on consumer brand relationships and brand love. It presents the theoretical framework and six hypotheses about the relationships between brand love, brand loyalty, purchase intention, and word of mouth across different product categories. The methodology section describes the sample, measures, and data collection process. Results provide support for most hypotheses but also show intensity of relationships varies by product category. The conclusion discusses limitations and opportunities for future research.
This document summarizes a research article that examined consumer vulnerability to perceived product similarity. The study had three main goals: 1) Test the validity of a perceived product similarity scale developed in Germany on UK consumers; 2) Examine how perceived product similarity relates to brand loyalty and word of mouth; 3) Identify if segments of consumers with different levels of perceived product similarity exist. The researchers hypothesized that as perceived product similarity increases, brand loyalty decreases but word of mouth increases or decreases depending on how consumers attribute the cause of their perceived similarity. The study aimed to contribute to understanding consumer cognitive vulnerability.
This document provides an overview of high-effort judgment and decision-making processes. It discusses different types of high-effort decisions like those involving thoughtful consideration of attributes or feelings. Factors that can influence high-effort decisions are explored, such as consumer characteristics, decision characteristics, and group context. Various decision-making models are also examined, including compensatory, non-compensatory, brand-based, and attribute-based models.
The role of product category for brand relationships CBR Conference
This document summarizes a research paper that studied the effect of product category on consumer brand relationships and brand love. It conducted surveys across four product categories (soft drinks, mobile phones, shoes, cars) with 800 respondents total. The study found that while the direction of the relationships between brand love, loyalty, purchase intention and word-of-mouth were consistent across categories, the intensity of the relationships differed by category. Product categories with high brand concentration had better model fit than those with more brands, suggesting brand love depends more on differences between brands within a category than across categories. The paper advances the understanding of consumer brand relationships and how product category may influence brand love.
This study examined how brand names affect perceptions of quality by using functional measurement analysis. 30 undergraduate students tested actual products from 3 categories (crayons, tissues, chips) that had high, medium, or low brand value. Participants rated their likelihood to purchase products when presented with: 1) correct brand name 2) switched brand name 3) another switched brand name 4) no brand name 5) brand name alone. Results showed perceptions of quality depended on both product quality and brand name. Unexpectedly, brand name had the strongest effect for chips. For most categories, main effects and interactions of brand name and product quality were significant.
The purpose of research is to develop a comprehensive model by measuring the influence of product
quality, price and brand image on customer satisfaction through purchasing decisions. The research applies a
descriptive research design using survey methods. Sampling technique uses convinient sampling. Research data
processing uses the structural equation modeling
This document provides an overview of a research paper that examines the effect of product category on consumer brand relationships. It begins with an introduction stating that brand love is under researched and it is unknown if brand love varies by product category. The document then reviews relevant literature on consumer brand relationships and brand love. It presents the theoretical framework and six hypotheses about the relationships between brand love, brand loyalty, purchase intention, and word of mouth across different product categories. The methodology section describes the sample, measures, and data collection process. Results provide support for most hypotheses but also show intensity of relationships varies by product category. The conclusion discusses limitations and opportunities for future research.
This document summarizes a research article that examined consumer vulnerability to perceived product similarity. The study had three main goals: 1) Test the validity of a perceived product similarity scale developed in Germany on UK consumers; 2) Examine how perceived product similarity relates to brand loyalty and word of mouth; 3) Identify if segments of consumers with different levels of perceived product similarity exist. The researchers hypothesized that as perceived product similarity increases, brand loyalty decreases but word of mouth increases or decreases depending on how consumers attribute the cause of their perceived similarity. The study aimed to contribute to understanding consumer cognitive vulnerability.
This document provides an overview of high-effort judgment and decision-making processes. It discusses different types of high-effort decisions like those involving thoughtful consideration of attributes or feelings. Factors that can influence high-effort decisions are explored, such as consumer characteristics, decision characteristics, and group context. Various decision-making models are also examined, including compensatory, non-compensatory, brand-based, and attribute-based models.
The role of product category for brand relationships CBR Conference
This document summarizes a research paper that studied the effect of product category on consumer brand relationships and brand love. It conducted surveys across four product categories (soft drinks, mobile phones, shoes, cars) with 800 respondents total. The study found that while the direction of the relationships between brand love, loyalty, purchase intention and word-of-mouth were consistent across categories, the intensity of the relationships differed by category. Product categories with high brand concentration had better model fit than those with more brands, suggesting brand love depends more on differences between brands within a category than across categories. The paper advances the understanding of consumer brand relationships and how product category may influence brand love.
This study examined how brand names affect perceptions of quality by using functional measurement analysis. 30 undergraduate students tested actual products from 3 categories (crayons, tissues, chips) that had high, medium, or low brand value. Participants rated their likelihood to purchase products when presented with: 1) correct brand name 2) switched brand name 3) another switched brand name 4) no brand name 5) brand name alone. Results showed perceptions of quality depended on both product quality and brand name. Unexpectedly, brand name had the strongest effect for chips. For most categories, main effects and interactions of brand name and product quality were significant.
The purpose of research is to develop a comprehensive model by measuring the influence of product
quality, price and brand image on customer satisfaction through purchasing decisions. The research applies a
descriptive research design using survey methods. Sampling technique uses convinient sampling. Research data
processing uses the structural equation modeling
Customer-based brand equity has many dimensions, however a general acceptance as to which dimensions to use when measuring customer-based brand equity has not being decided. This study reviews empirical results of literatures that utilized Aaker’s and Keller’s model in measuring brand equity and sum up the main or significant customer-based brand equity. The findings indicate that it is empirical difficult differentiating between brand awareness and brand association.
The Impact of Packaging Design to Purchase Behavior through Brand Trustinventionjournals
This study was conducted to identify the importance of packaging design in influencing the purchasing behavior at the same time identifying the mediating role of trust in the brand packaging design relationship with purchasing behavior. This study uses a survey approach to data collection and use of data analysis techniques Covariance-Based Structural Equation Modelling (CBSEM). This study was conducted on 100 housewives spread in Sidoarjo, Krian and Surabaya. This study proves that packaging design has positive and significant influence on purchasing behavior and brand trust and prove that trust the brand also has a positive and significant impact on buying behavior.
The document discusses how branding influences consumer purchasing behavior. It defines a brand as a name, design, or feature that identifies a seller's product. It also outlines the key elements of brands, the stages of the consumer buying process, and how advertising and income levels affect consumer preferences for branded versus non-branded products. Data is presented showing sales increases for various electronics brands, and how consumer needs and budgets influence their selection of branded versus normal products.
1) The document discusses how consumers infer that products offered as "free gifts" must have low production costs, which reduces how much they are willing to pay for that product later.
2) Two studies show that consumers are willing to pay less for a product when it is framed as a "free gift" rather than part of a bundled offer or not mentioned as a free gift at all. Including the price of the free gift can attenuate this effect.
3) Managers should consider how free gift promotions may impact future demand and pricing, as consumers discount the value of products they have received for free in the past. The framing and transparency of free gift offers influences consumer inferences.
Consumers' attitudes towards look alike packaging in bangladesh- a study on e...Sabakun Shetu
This document summarizes a study on consumers' attitudes towards similar packaging of two biscuit brands in Bangladesh: Energy Plus biscuits and Mr. Energy biscuits. The study found that the packaging design of the two brands is very similar, using the same colors which confuses consumers and sometimes causes them to purchase the wrong brand accidentally. Through a survey of 127 consumers, the study found that 50% of respondents said similar packaging design was the most persuasive factor in accidentally purchasing the copy brand. The document concludes that manufacturers should better differentiate their packaging to avoid confusing consumers and losing sales to copy brands.
The strong brand equity value has turned into an exceptionally critical element that influences customers' behaviour of a brand. Success brand management climbs from understanding and overseeing brand equity fittingly to create the characteristics that will impact customers' behaviour when settling on their decisions. The study makes use of primary and secondary data relating to consumers’ behaviour and brand equity. Data collected from 100 customers from two major cities in odisha. Convenient sampling method is adopted for the selection of samples. This paper stresses on the examination of the effect of purchaser behaviour and brand equity dimensions on purchase of durable products. Spearman's Correlation Coefficient is used for analysis and interpretation in order to study the difference among the purchase value of durable goods, consumer’s buying behaviour of durable goods, brand awareness, brand image, perceived quality, brand association and brand loyalty.
This document discusses consumer behavior and attitudes. It provides an introduction to consumer behavior and how studying it helps with promotion, service design, availability, pricing, and achieving organizational objectives. It then describes different types of consumer buying behaviors and the consumer decision process. Key factors affecting consumer behavior are identified as cultural, social, personal, psychological factors. The document also discusses consumer attitudes and several structural models of attitudes, including the tricomponent model, multiattribute attitude models, the trying-to-consume model, and the attitude-toward-the-ad model. It provides examples and descriptions of each.
Impact of brand switching, brand credibility, customer satisfaction and serviceAlexander Decker
The document summarizes a study that examines the impact of brand switching, brand credibility, customer satisfaction, and service quality on brand loyalty. It presents a literature review on each of these factors and develops hypotheses about their relationships. Specifically, it hypothesizes that brand credibility and service quality will have positive impacts on brand loyalty, while brand switching will negatively impact loyalty. It also hypothesizes that customer satisfaction will be positively related to loyalty. The study aims to test these hypotheses by surveying 200 customers of a bank in Pakistan about their perceptions of these variables regarding the bank's brand.
The document summarizes a research study that examined Malaysian consumers' shopping behaviors and factors influencing repurchase intentions. The study developed a framework to analyze the relationships between product attributes, demographics, interpersonal influence, and repurchase intentions. A survey of 500 Malaysian consumers found that: 1) Purchase importance and influencing factors varied for high vs low involvement products. 2) Quality, price, brand, and information strongly predicted repurchase intentions for high involvement products, while price and brand were most important for low involvement products. 3) Interpersonal influences did not significantly impact repurchase intentions regardless of product type. The research contributes to understanding consumer purchase behaviors and can help marketers improve strategies.
This document summarizes a study on the impact of packaging factors on consumer behavior for fast-moving consumer goods (FMCG) in Hyderabad, India. The study examined how product-related packaging factors like product safety, eco-friendly packaging, and quality packaging influence consumer purchasing behavior. An online survey of 825 respondents was conducted and analyzed using statistical methods. The results showed that packaging factors have a statistically significant impact on consumer elements and purchasing behavior. Specifically, education level and income were found to have a strong correlation with packaging factors, and product safety, eco-friendly, and quality packaging had a strong relationship with consumer purchasing behavior.
This document provides an overview of attitude formation and change based on high consumer effort. It discusses key topics including the cognitive and affective foundations of attitudes, how cognitively and affectively based attitudes are influenced, attitude toward ads, and when attitudes predict behavior. The overview covers analytical processes of attitude formation like the cognitive response model and expectancy-value models. It also examines how message characteristics and source credibility can impact cognitively based attitudes.
Brand Relationship Quality as a Formative Third-order Construct – Findings of...CBR Conference
Presentation given at the 1st International Consumer Brand Relationships Conference, http://consumer-brand-relationships.org/
copyright by
Manfred Bruhn
Falko Eichen
Karsten Hadwich
This chapter reviews literature and studies related to consumer purchasing habits and decision-making processes. It discusses several theories that help explain consumer behavior, including reinforcement theory and diffusion of innovation theory. Previous related studies examined factors like brand, price, quality, and promotion that influence purchasing decisions. However, no study specifically investigated the purchasing habits of coffee drinkers in terms of frequency, brand switching, and purchase volume. This study aims to address that gap.
The document reports on statistical tests performed on survey data related to brand characteristics of L'Oreal. Key findings include:
- Ethnicity was found to influence familiarity with the L'Oreal brand, with the white ethnic group being most familiar.
- Statistically significant relationships were found between ethnicity and attitudes of the brand being good, likeable, and desirable. Spend category was also related to attitudes of the brand being high quality, attractive, and desirable.
- Relationships were investigated between demographic variables (ethnicity, spend category) and variables measuring brand awareness, attitudes toward the brand and products, desirability, behavioral tendencies, and value proposition. Many significant relationships were found using
This document discusses consumer behavior and decision making processes. It covers psychological stages of decision making including problem recognition, information search, evaluation of alternatives, purchase decision, and post-purchase evaluation. Key concepts discussed include Maslow's hierarchy of needs, Freudian psychoanalysis, motivation research methods, and the influence of culture and subcultures on consumer behavior. Learning theories like classical and instrumental conditioning are also summarized.
The Engel-Kollat-Blackwell model views consumer behavior as a 4-step decision making process involving information processing, a central control unit, decision processes, and external influences. It was originally developed in 1968 to organize the growing body of knowledge around consumer decisions. The model accounts for differences in involvement between high-risk and low-risk purchases. It provides a framework for understanding how consumers actively seek, process, and evaluate information to make purchase decisions over time.
This document discusses a study that aimed to determine which product attributes influence consumers' purchase decisions regarding malt drinks in Enugu State, Nigeria. A survey was conducted with 323 malt drink consumers using a questionnaire. The findings revealed that brand name, attractive packaging, and celebrity endorsement significantly influence purchase decisions, while taste and price do not have a significant influence. The document provides background on the study, including defining product attributes and discussing attributes relevant to malt drinks like price, brand name, packaging, celebrity endorsement, and taste. It also reviews literature on consumer purchase behavior and the consumer decision-making process.
Brand Relationship Quality and the implications for loyalty CBR Conference
Presentation given at the 3rd International Consumer Brand Relationships Conference, www.consumer-brand-relationships.org
Copyright by
Eliane Cristine Francisco Maffezzolli, Pontifícia Universidade Católica do Paraná, Brazil
Elder Semprebom, Universidade Federal do Paraná, Brazil
Paulo Henrique Muller Prado, Universidade Federal do Paraná, Brazil
Brand advocates are 5 times more valuable than average customers, spend more money both initially and over their lifetime with a company, and influence 150 people through social media recommendations. People are more likely to trust recommendations from other people than traditional advertising. Companies should identify brand advocates among their existing customers, employees, partners and others to gain recommendations that influence more sales.
Customer-based brand equity has many dimensions, however a general acceptance as to which dimensions to use when measuring customer-based brand equity has not being decided. This study reviews empirical results of literatures that utilized Aaker’s and Keller’s model in measuring brand equity and sum up the main or significant customer-based brand equity. The findings indicate that it is empirical difficult differentiating between brand awareness and brand association.
The Impact of Packaging Design to Purchase Behavior through Brand Trustinventionjournals
This study was conducted to identify the importance of packaging design in influencing the purchasing behavior at the same time identifying the mediating role of trust in the brand packaging design relationship with purchasing behavior. This study uses a survey approach to data collection and use of data analysis techniques Covariance-Based Structural Equation Modelling (CBSEM). This study was conducted on 100 housewives spread in Sidoarjo, Krian and Surabaya. This study proves that packaging design has positive and significant influence on purchasing behavior and brand trust and prove that trust the brand also has a positive and significant impact on buying behavior.
The document discusses how branding influences consumer purchasing behavior. It defines a brand as a name, design, or feature that identifies a seller's product. It also outlines the key elements of brands, the stages of the consumer buying process, and how advertising and income levels affect consumer preferences for branded versus non-branded products. Data is presented showing sales increases for various electronics brands, and how consumer needs and budgets influence their selection of branded versus normal products.
1) The document discusses how consumers infer that products offered as "free gifts" must have low production costs, which reduces how much they are willing to pay for that product later.
2) Two studies show that consumers are willing to pay less for a product when it is framed as a "free gift" rather than part of a bundled offer or not mentioned as a free gift at all. Including the price of the free gift can attenuate this effect.
3) Managers should consider how free gift promotions may impact future demand and pricing, as consumers discount the value of products they have received for free in the past. The framing and transparency of free gift offers influences consumer inferences.
Consumers' attitudes towards look alike packaging in bangladesh- a study on e...Sabakun Shetu
This document summarizes a study on consumers' attitudes towards similar packaging of two biscuit brands in Bangladesh: Energy Plus biscuits and Mr. Energy biscuits. The study found that the packaging design of the two brands is very similar, using the same colors which confuses consumers and sometimes causes them to purchase the wrong brand accidentally. Through a survey of 127 consumers, the study found that 50% of respondents said similar packaging design was the most persuasive factor in accidentally purchasing the copy brand. The document concludes that manufacturers should better differentiate their packaging to avoid confusing consumers and losing sales to copy brands.
The strong brand equity value has turned into an exceptionally critical element that influences customers' behaviour of a brand. Success brand management climbs from understanding and overseeing brand equity fittingly to create the characteristics that will impact customers' behaviour when settling on their decisions. The study makes use of primary and secondary data relating to consumers’ behaviour and brand equity. Data collected from 100 customers from two major cities in odisha. Convenient sampling method is adopted for the selection of samples. This paper stresses on the examination of the effect of purchaser behaviour and brand equity dimensions on purchase of durable products. Spearman's Correlation Coefficient is used for analysis and interpretation in order to study the difference among the purchase value of durable goods, consumer’s buying behaviour of durable goods, brand awareness, brand image, perceived quality, brand association and brand loyalty.
This document discusses consumer behavior and attitudes. It provides an introduction to consumer behavior and how studying it helps with promotion, service design, availability, pricing, and achieving organizational objectives. It then describes different types of consumer buying behaviors and the consumer decision process. Key factors affecting consumer behavior are identified as cultural, social, personal, psychological factors. The document also discusses consumer attitudes and several structural models of attitudes, including the tricomponent model, multiattribute attitude models, the trying-to-consume model, and the attitude-toward-the-ad model. It provides examples and descriptions of each.
Impact of brand switching, brand credibility, customer satisfaction and serviceAlexander Decker
The document summarizes a study that examines the impact of brand switching, brand credibility, customer satisfaction, and service quality on brand loyalty. It presents a literature review on each of these factors and develops hypotheses about their relationships. Specifically, it hypothesizes that brand credibility and service quality will have positive impacts on brand loyalty, while brand switching will negatively impact loyalty. It also hypothesizes that customer satisfaction will be positively related to loyalty. The study aims to test these hypotheses by surveying 200 customers of a bank in Pakistan about their perceptions of these variables regarding the bank's brand.
The document summarizes a research study that examined Malaysian consumers' shopping behaviors and factors influencing repurchase intentions. The study developed a framework to analyze the relationships between product attributes, demographics, interpersonal influence, and repurchase intentions. A survey of 500 Malaysian consumers found that: 1) Purchase importance and influencing factors varied for high vs low involvement products. 2) Quality, price, brand, and information strongly predicted repurchase intentions for high involvement products, while price and brand were most important for low involvement products. 3) Interpersonal influences did not significantly impact repurchase intentions regardless of product type. The research contributes to understanding consumer purchase behaviors and can help marketers improve strategies.
This document summarizes a study on the impact of packaging factors on consumer behavior for fast-moving consumer goods (FMCG) in Hyderabad, India. The study examined how product-related packaging factors like product safety, eco-friendly packaging, and quality packaging influence consumer purchasing behavior. An online survey of 825 respondents was conducted and analyzed using statistical methods. The results showed that packaging factors have a statistically significant impact on consumer elements and purchasing behavior. Specifically, education level and income were found to have a strong correlation with packaging factors, and product safety, eco-friendly, and quality packaging had a strong relationship with consumer purchasing behavior.
This document provides an overview of attitude formation and change based on high consumer effort. It discusses key topics including the cognitive and affective foundations of attitudes, how cognitively and affectively based attitudes are influenced, attitude toward ads, and when attitudes predict behavior. The overview covers analytical processes of attitude formation like the cognitive response model and expectancy-value models. It also examines how message characteristics and source credibility can impact cognitively based attitudes.
Brand Relationship Quality as a Formative Third-order Construct – Findings of...CBR Conference
Presentation given at the 1st International Consumer Brand Relationships Conference, http://consumer-brand-relationships.org/
copyright by
Manfred Bruhn
Falko Eichen
Karsten Hadwich
This chapter reviews literature and studies related to consumer purchasing habits and decision-making processes. It discusses several theories that help explain consumer behavior, including reinforcement theory and diffusion of innovation theory. Previous related studies examined factors like brand, price, quality, and promotion that influence purchasing decisions. However, no study specifically investigated the purchasing habits of coffee drinkers in terms of frequency, brand switching, and purchase volume. This study aims to address that gap.
The document reports on statistical tests performed on survey data related to brand characteristics of L'Oreal. Key findings include:
- Ethnicity was found to influence familiarity with the L'Oreal brand, with the white ethnic group being most familiar.
- Statistically significant relationships were found between ethnicity and attitudes of the brand being good, likeable, and desirable. Spend category was also related to attitudes of the brand being high quality, attractive, and desirable.
- Relationships were investigated between demographic variables (ethnicity, spend category) and variables measuring brand awareness, attitudes toward the brand and products, desirability, behavioral tendencies, and value proposition. Many significant relationships were found using
This document discusses consumer behavior and decision making processes. It covers psychological stages of decision making including problem recognition, information search, evaluation of alternatives, purchase decision, and post-purchase evaluation. Key concepts discussed include Maslow's hierarchy of needs, Freudian psychoanalysis, motivation research methods, and the influence of culture and subcultures on consumer behavior. Learning theories like classical and instrumental conditioning are also summarized.
The Engel-Kollat-Blackwell model views consumer behavior as a 4-step decision making process involving information processing, a central control unit, decision processes, and external influences. It was originally developed in 1968 to organize the growing body of knowledge around consumer decisions. The model accounts for differences in involvement between high-risk and low-risk purchases. It provides a framework for understanding how consumers actively seek, process, and evaluate information to make purchase decisions over time.
This document discusses a study that aimed to determine which product attributes influence consumers' purchase decisions regarding malt drinks in Enugu State, Nigeria. A survey was conducted with 323 malt drink consumers using a questionnaire. The findings revealed that brand name, attractive packaging, and celebrity endorsement significantly influence purchase decisions, while taste and price do not have a significant influence. The document provides background on the study, including defining product attributes and discussing attributes relevant to malt drinks like price, brand name, packaging, celebrity endorsement, and taste. It also reviews literature on consumer purchase behavior and the consumer decision-making process.
Brand Relationship Quality and the implications for loyalty CBR Conference
Presentation given at the 3rd International Consumer Brand Relationships Conference, www.consumer-brand-relationships.org
Copyright by
Eliane Cristine Francisco Maffezzolli, Pontifícia Universidade Católica do Paraná, Brazil
Elder Semprebom, Universidade Federal do Paraná, Brazil
Paulo Henrique Muller Prado, Universidade Federal do Paraná, Brazil
Brand advocates are 5 times more valuable than average customers, spend more money both initially and over their lifetime with a company, and influence 150 people through social media recommendations. People are more likely to trust recommendations from other people than traditional advertising. Companies should identify brand advocates among their existing customers, employees, partners and others to gain recommendations that influence more sales.
DO AGREEABLE/PLEASANT BRANDS GENERATE MORE LOVE AND AFFECTIVE COMMITMENT? A S...CBR Conference
Presentation given at the 2nd International Consumer Brand Relationships Conference, www.consumer-brand-relationships.org
Copyright by
Imene Becheur
Noel Albert
Pierre Valette-Florence
Brand love anchors: how do brand love and product love articulate? CBR Conference
This document discusses brand love and product love and how they relate. It proposes that brand love results from a meaning transfer process where the meaning can transfer from products to brands or vice versa. An exploratory study of luxury brand consumers found that for some, brand love began with a iconic product that they identified with, while for others brand love came from being contaminated by the brand values after initially liking a product. For others, their brand love involves a singularization process of developing insider knowledge of the brand. The findings suggest brand love anchors may shift over time through these processes and have implications for brand management.
Social Consumption Theory: Are Consumer-Brand Relationships Directly Motivate...CBR Conference
Presentation given at the 3rd International Consumer Brand Relationships Conference, www.consumer-brand-relationships.org
Copyright by
Aaron Ahuvia
Philipp Rauschnabel
All You Need Is Love: Quotes on Brand Love and Lovemarks.Lovemarks
The document discusses the benefits of meditation for reducing stress and anxiety. Regular meditation practice can help calm the mind and body by lowering heart rate and blood pressure. Making meditation a part of a daily routine, even if just 10-15 minutes per day, can have mental and physical health benefits over time by reducing stress levels and promoting relaxation.
Lovemarks Presentation - Brand Pioneers April 9 2013Panelteam
Lovemarks
Arjan Kapteijns – CEO Saatchi & Saatchi
Saatchi & Saatchi is the Lovemarks company. Arjan looked closely at the question: What makes some brands inspirational, while others struggle? With inspiring case studies he will explain what Lovemarks are and how they deliver beyond their expectations of great performance.
The document discusses Kevin Roberts' career history and his views on brands, lovemarks, and marketing. It summarizes that Roberts believes brands must connect with customers on an emotional level through mystery, sensuality, intimacy and stories to inspire loyalty beyond reason. It also discusses how research, shopping experiences, and inspirational consumers can help transform brands into lovemarks.
This document provides an overview of the Lovemarks Academy, which aims to help brands become "Lovemarks" that inspire loyalty beyond reason. It discusses the concepts of brands versus Lovemarks, and how sustainability is key to becoming a Lovemark. The agenda outlines a process from Discovery to Activation to help clients transform their brands. Trust, emotion, and purpose are identified as important drivers of Lovemarks. Case studies and frameworks are presented to illustrate how to provoke creativity and build irresistible brands through a human-centered approach.
The 2016 EARNED BRAND study is a global online survey of 13,000 consumers in 13 countries that examines the consumer-brand relationship across 18 brand categories.
How Starbucks Became the Apple of CoffeeGraham Brown
If you owned stock in Starbucks and Apple, you'd be sitting on a 1000% return on your investment over the last 7 years.
The phenomenal rise of these two companies is the result of clear focus on their brand marketing strategy, one which required a conscious split from traditional BRANDING based advertising, to marketing fit for the 21st century: BRAND EXPERIENCE.
In this presentation, we'll look at the success story from the Starbucks side: a case study of how Starbucks became a loved brand like Apple and the 5 factors that underpin its class-leading marketing strategy.
Mobile Research Goes To The Game - Presentation Research Now
Mobile research can provide insights into how people think and feel about advertising in the moment. A study used mobile surveys during and after rugby games to understand brand perceptions over time. The surveys found that brand love for some companies was lower when measured during games compared to before and after. Mobile also identified viewers' emotions without asking questions. In another study, a mobile survey within 2 hours of the Super Bowl identified the top 10 most effective ads, faster than traditional online surveys. Mobile responses also accurately predicted which ads would be most memorable and shareable. The researchers concluded that mobile research can evaluate advertising effectiveness quicker than traditional methods.
My Master's thesis : Shifting advertising strategies and designs - Consequenc...Michaël Perez
This document is a research memoire presented by Michaël Perez-Diaz to obtain a Master's degree in business administration. The research aims to determine if shifting from provocative to more traditional advertising strategies impacts brand perception solely due to the change in ad content or also due to consumer perceptions of the brands. The memoire reviews literature on the evolution of provocative advertising and its effects. It presents hypotheses and research questions to examine the impact of ad strategy shifts on consumer attitudes toward ads, brands, and purchase intentions. An experiment will assess these variables in relation to provocative and traditional ads from Benetton, Diesel, and Sisley to determine if brand perceptions influence responses beyond ad content alone.
1. The document discusses emotional branding and how brands can develop emotional connections with customers. It defines emotions and discusses the importance of emotions in marketing.
2. Several techniques for emotional branding are discussed, including celebrity branding and touch lines (slogans). Celebrity branding involves using celebrities to promote products.
3. Touch lines are short, repeated phrases that become associated with a brand. Developing an emotional connection keeps customers loyal to the brand for a longer period of time.
In The Eye Of The Beholder; The Effects of Authenticity Cues on Purchase Inte...Guy Sie
My final thesis for my Master's degree in Communication Studies. Graduated with honours (cum laude) from the University of Twente, the Netherlands, in 2011.
Abstract:
Many studies assume positive effects of brand authenticity on brand outcomes, yet empirical evidence is lacking. This thesis addresses this lack by testing the effect of cues signaling authenticity on purchase intention and overall brand rating, mediated by the participants’ perception of authenticity. Furthermore, based on recent theory that assumes processing of authenticity cues is contingent on consumer goals, it is predicted that this mediation is conditional. Mediation by perceived authenticity occurs more strongly when authenticity cues match participants’ desire for control, versus when it does not. An experimental study was conducted using an online 2 × 2 between-participants design with 236 participants. Results confirmed that authentic cues led to higher perceived authenticity, which in turn caused higher purchase intention and overall brand rating. Moreover this effect was stronger for participants with a high desire for control when cues were consistent with this desire.
. (TCO 8) Describe the two key considerations in terms of the ment.docxmercysuttle
. (TCO 8) Describe the two key considerations in terms of the mental models that members have about their actual work. Give examples of both.
(TCO 8) What three indices are used to evaluate the creativity of a team's ideas?
(TCO 7) What are the three specific types of ties in which people in teams bond?
. (TCO 1) What factors suggest that building and maintaining effective teams will be extremely important in the future? Explain your answer, and give examples of specific organizations that illustrate your points. (Points : 30)
(TCO 3) What are the advantages and disadvantages of clique and boundary-spanning networks? Provide examples to support your answer.
(TCO 6) Describe the two psychological explanations for group polarization. Provide concrete examples for support.
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PATRICK DE PELSMACKER, LIESBETH DRIESEN,
AND GLENN RAYP
Do Consumers Care about Ethics? Willingness to
Pay for Fair-Trade Coffee
Consumers’ buying behavior is not consistent with their positive
attitude toward ethical products. In a survey of 808 Belgian respond-
ents, the actual willingness to pay for fair-trade coffee was measured.
It was found that the average price premium that the consumers were
willing to pay for a fair-trade label was 10%. Ten percent of the sample
was prepared to pay the current price premium of 27% in Belgium.
Fair-trade lovers (11%) were more idealistic, aged between 31 and
44 years and less ‘‘conventional.’’ Fair-trade likers (40%) were more
idealistic but sociodemographically not significantly different from
the average consumer.
The purpose of this study was to investigate to what extent consumers
were willing to pay for the fair-trade attribute when buying coffee, and
how consumers differed in terms of their willingness to pay. First, we will
describe fair trade within the context of ethical consumer behavior. Sub-
sequently, the research questions used in our study will be examined.
Consumers can express their concern about the ethical behavior of com-
panies by means of ethical buying and consumer behavior. In general, the
ethical consumer feels responsible toward society and expresses these feel-
ings by means of his or her purchasing behavior. Doane (2001) defined
ethical consumption as the purchase of a product that concerns a certain
ethical issue (human rights, labor conditions, animal well-being, environ-
ment, etc.) and is chosen freely by an individual consumer. There are
several dimensions of ethical consumer behavior. Some forms of ethical
consumption benefit the natural environment (e.g., environmentally friendly
products, legally logged wood, animal well-being), while others benefit peo-
ple (e.g., products free from child labor, fair-trade products). Cutting across
this distinction, ethical consumption may benefit people or the environment
close to ...
Value Amplification. Developing Authentic Brands Through an Exploration of Co...Glenn Reid
This document proposes the Value Amplifier Model for developing authentic corporate brands through exploration of corporate values. The model involves anthropomorphizing a brand's values into a personality, then amplifying that personality through the brand's value proposition, CSR strategy, and leadership. The personality must consistently refer back to the brand's values over time in order to form an emotional connection with consumers and withstand crises. The document argues that applying a brand's values across these areas can help establish an authentic brand identity.
This document summarizes research on branding and brand equity. It identifies five topics that are important for brand management: 1) developing brand positioning; 2) integrating brand marketing; 3) assessing brand performance; 4) growing brands; and 5) strategically managing brands. It outlines what has been learned from academic research on these topics and identifies gaps in the research. It proposes several research questions on each topic to advance understanding of how to build, measure, and manage brand equity.
1) The document discusses the development of a scale to measure brand authenticity. It conducted 5 studies: 1) assessing consumer understanding of authenticity, 2) generating items from literature, 3) reducing items, 4) validating the scale across brands, and 5) analyzing discriminant validity.
2) The studies identified 4 dimensions of brand authenticity: continuity, originality, reliability, and naturalness. A 15-item, 4-factor model fit the data best.
3) The final study demonstrated the brand authenticity scale was distinct from but related to measures of brand satisfaction, involvement, and image. The scale provides a tool to systematically measure how authentic consumers perceive different brands to be.
Beyond the frills_of_relationship_marketing http://www.cheapassignmenthelp.com/ Assignment Help
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The document discusses several theories related to advertising including:
1) Uses and Gratification theory which explores how people use media to fulfill personal needs like diversion, relationships, and identity.
2) Reception Theory which examines how audiences interpret media messages as dominant, negotiated, or oppositional readings.
3) Moral Panic theory defined as intense public fear around a perceived threat and the five factors required for a moral panic.
4) Several models for understanding consumer behavior and effective advertising approaches like the Marketing Mix, Hierarchy of Effects, Means-End theory, and Leverage Points.
This study examines how to develop and manage regional umbrella brands for wine. It introduces a model based on dimensions of wine region equity from the consumer's perspective. An empirical study measured consumers' preferences for wines from different origins and the benefits they seek in wine, such as quality, price, social, emotional, environmental, and altruistic benefits. The findings suggest that most of these benefit factors predict consumer preferences. Linking benefits to consumer lifestyle characteristics allows tailoring regional branding strategies to specific market segments.
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The document discusses various aspects of branding, including brand positioning, personality, relationship, and extension. It summarizes research on how brands are defined and perceived, the psychological constructs that influence consumer brand relationships, and factors that impact brand equity and extension success such as brand familiarity, fit between the parent and extended categories, and the quality of the original brand. The document also presents models for segmenting markets and positioning brands globally, and discusses the relationship between corporate branding, credibility, and price premiums.
This document provides an analysis of consumer behavior theories including perceptual theory, learning theory, and motivation theory. It uses these theories to evaluate advertisements for low involvement products (Schweppes) and high involvement products (BMW).
For perceptual theory, it examines how the Schweppes ad grabs attention through humor and distinctive visual elements. It also analyzes the symbolic meaning conveyed by colors, logos, and images in the ads.
Learning theory and motivation theories like Maslow's hierarchy and McClelland's needs theory are discussed to show how ads target different consumer segments. Lifestyle segmentation is also mentioned. The document will apply these consumer behavior concepts to analyze specific BMW and Schweppes advertisements in more detail.
The document is the thesis of a doctoral dissertation that examines the role of reference group influence in consumer behaviour. It includes an introduction outlining the topic and background, a review of relevant literature, a description of preparatory empirical research and research hypotheses. The main body of the dissertation describes an empirical study conducted in 2007 with Hungarian youth to test the hypotheses. Key findings include that informational influence was more powerful than normative influence, and friends had more influence than parents. The dissertation provides detailed results and relationships between reference group influence and other factors.
This document summarizes a research study on the effects of brand love, personality, and image on word of mouth. The study developed a model to explore the relationships between these constructs. It surveyed 250 students about a fashion brand they felt emotionally attached to. The results found that excitement dimension of brand personality positively impacts brand image but not brand love. Brand love and brand image did not positively impact word of mouth as hypothesized. The conclusions were that building brand personality can increase brand image, and using brand image can increase emotional relationships with brands, which can then increase positive word of mouth.
Brands in Strategic Marketing guest lectureHenri Weijo
This is a presentation I gave on March 23rd at the Helsinki School of Economics as a guest lecturer. In this presentation I go through the fundamental differences between mind-share, emotional, viral, and cultural branding, and also try to map out how they relate to each other in terms of synergy and different stages of brand building.
A Review Of The Literature On Brand Loyalty And Customer LoyaltySamantha Martinez
This document discusses brand loyalty and customer loyalty. It defines brand loyalty as a biased behavioral response expressed over time towards a preferred brand. Customer loyalty is defined as a commitment to repurchase a preferred product or service despite situational or marketing influences. The document reviews different conceptualizations and measurements of brand and customer loyalty in academic research. It discusses how brand loyalty is important for companies and can result in benefits like premium pricing and reduced costs.
This document discusses definitions and models of brand equity. It provides 4 key dimensions of brand equity definitions: brand presence in consumers' minds, influence on buying behavior, effects on market position and financial results, and financial value as an intangible asset. It also describes Franzen's model of mental, behavioral, and financial brand equity. Mental brand equity includes brand awareness, meaning, positioning, quality/price assessment, attitudes, and brand relationships. Several models for measuring brand equity are also summarized.
This document discusses definitions and models of brand equity. It provides 4 key dimensions of brand equity definitions: brand presence in consumers' minds, influence on buying behavior, effects on market position and financial results, and financial value as an intangible asset. It also outlines Franzen's model of mental, behavioral, and financial brand equity. Within mental brand equity, it discusses 7 components: brand awareness, brand meaning, brand positioning, quality/price assessment, attitudes, buying tendencies, and brand relationships. It provides examples of models for measuring these components like Aaker's brand personality scale and Millward Brown's brand dynamics pyramid.
This document summarizes a literature review on how brand personality affects products with different involvement levels. It discusses six key points:
1. Brand personality is defined as the human characteristics associated with a brand, and it can improve consumer preference and purchase intention for both low- and high-involvement products.
2. The effect of brand personality is likely stronger for high-involvement products than low-involvement products due to greater elaboration by consumers.
3. For low-involvement products, brand personality can be strengthened through the use of famous endorsers.
4. For high-involvement products, brand personality is better improved with strong positive arguments about the brand's
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1. Daniel Heinrich
1
Love Actually?
Investigating Consumers’ Brand Love
Daniel Heinrich
Carmen-Maria Albrecht
Hans H. Bauer
23 April 2010
1st International Colloquium on the Consumer-Brand Relationship
5. Daniel Heinrich
5
Relevance from a managerial point of view (1/2)
Consumers Brands Marketers
Consumers nowadays live in an
almost demystified world of
consumption
More and more people trying
to fill their lives with meaning
by consumption
Thus the role of consumption
has changed over the last
decades: hedonic consumption,
self-expressivness, symbolism,
consumtion as status and
prestige (e.g. Lasslop 2002)
Brands can provide such values
(hedonic value, prestige value,
symbolic values, etc.)
(e.g. Hirschman 1982;
Holbrok/Hirschman 1982;
Belk/Wallendorf/Sherry 1989)
Brands can become also an
important part of Individuals‘
lives. (e.g. Fournier 1998;
Belk 1988)
Emotions gain more and more
relevance in today’s brand
management and advertising
Increasingly trend toward emotional
advertising slogans , like McDonald‘s
„I‘m loving it“ or „Mini – is it love?“
Marketers try to anchor brands not
only in the mind of customers but
also in their hearts
This so called „share of heart“ gets
more and more important in
marketing practice
6. Daniel Heinrich
6
Relevance from a managerial point of view (2/2)
Marketers have already developed a model to meet the requirements…
BRANDS
Low Love | High Respect
Low
Love
High
Love
PRODUCTS
Low Love | Low Respect
LOVEMARKS
High Love | High Respect
FADS
High Love | Low Respect
High
Respect
Low
Respect (Saatchi & Saatchi/Roberts 2004, 2006)
7. Daniel Heinrich
7
Relevance from a academic point of view (1/2)
… but also academic research is focusing on brand love and it’s consequences on consumers‘ behavior
“For marketers who want consumers to be attracted to, and loyal to their
products, love of products and brands is a topic of clear relevance.”
(Ahuvia/Batra/Bagozzi 2008)
“We believe that brand loyalty is merely a symptom or the result of a
deeper underlying relationship between the consumer and brand and that
relationship is love.”
(Kamat/Parulekar 2007)
“In its strong behavioral, emotional and psychological foundations,
satisfaction – as love – probably constitutes the most intense and profound
satisfaction of all.”
(Fournier/Mick 1999)
8. Daniel Heinrich
8
Brand love even becomes relevant in the concept of relationship marketing…
SHARE OF
WALLET
REPUTATION
ANCHORED
SHARE OF
HEARTH
(WHAT)
PERSON
ANCHORED
(HOW)
Past
Reality
Future
Reality
Jagdish N. Sheth (2007)
Relevance from a academic point of view (2/2)
9. Daniel Heinrich
9
Triangular Theory of Love
(Sternberg 1986, 1988, 1997)
Intimacy
Passion
Decission/
Commitment
LOVE
Love Attitude Styles
(Lee 1977)
Ludus
Eros Storge
Agape
PragmaMania
Seite 10
Social psychology is providing applicable theoretical frameworks, e.g.:
10. Daniel Heinrich
10
Triangular Theory of Love
(Sternberg 1986, 1988, 1997)
Intimacy
Passion
Decission/
Commitment
LOVE
Sternberg’s theory as basis for exploring consumer-object relations?
Consumer-Object Relations
(Shimp /Madden 1988)
Liking
Yearning
Decission/
Commitment
COR
“A necessary next step is developing psychometric
scales to measure each of the components
comprising consumer-object relations .”
(Shimp/Madden 1988)
11. Daniel Heinrich
11
Step 1: Development of psychometric scales
Qualitative in-deph-interviews to shed light on how love toward brands can be characterized
Scales were developed by drawing on items used in interpersonal or psychological context
Items were captured by 7-point Likert scales
Pre-test for external and internal consistency
Evaluation of reliability and validity criteria
Fornell-Larcker test to ensure discriminant validity
5 weeks field study time (45.5% female, 54.5 % male); average age 38.8 (SD=12.8)
Main-study : self-administrated online questionnaire
12. Daniel Heinrich
12
Step 1: Results
Factors Items Factor
Loading
Item-to-total
Correlation
Indicator
Reliability
Factor
Reliability
Alpha
Brand
Commitment
I am very focused on this brand. 0,899 0,771 0,71
0,89 0,888
[…] would be my first choice. 0,921 0,815 0,75
I will not buy other brands if […] is
available at the store.
0,898 0,768 0,73
Brand
Intimacy
Most of the time I feel very close to
this brand.
0,944 0,871 0,86
0,90 0,936
There is a close connection
between me and this brand.
0,968 0,923 0,94
There is a certain intimacy
between me and this brand.
0,913 0,813 0,73
Brand
Passion
I am passionate about this brand. 0,923 0,831 0,73
0,90 0,897[…] is a captivating brand. 0,934 0,810 0,79
I am enthusiastic about this brand.
0,884 0,903 0,75
Brand Love can be captured as a second-order construct, reflected by 3 facets…
13. Daniel Heinrich
13
Step 2: Investigating consequences of Brand Love
The second study tests our measurement scales for nomolgical validity and explores consumers’ behavior
Partners in close relationships are more willing to accommodate and to forgive mistakes made by their partner
(Rustbulk et al. 1991; Wieselquist et al. 1999).
Emotional bonds strengthen relationships even if dissatisfactions appears (Hazan/Shaver 1994).
Consumers’ willingness to forgive mistakes made by a company or brand is affected positive by
consumer-brand relationship (Aaker/Fournier/Brasel 2004).
H1: Brand love has a positive effect on consumers’ willingness to forgive
Brand equity literature highlights that consumers’ willingness to pay a higher price depends on perceived value
(Aaker 1996; Keller 2003; Vazquez/Belen del Rio/Iglesias 2002; Yoo, Donthu/Lee 2000).
Consumers’ willingness to pay a price premium is affected positive by their emotional attachment to a brand
(Thomson/MacInnis/Park 2005).
H2: Brand love has a positive effect on consumers’ willingness to pay a price premium
14. Daniel Heinrich
14
Step 2: Results
Structural equation modeling shows the impact of consumers’ brand love on behavioral constructs…
consumers‘
brand love
consumers‘
willingness to
forgive
willingness to
pay a price
premium
brand
passion
brand
intimacy
brand
commitment
H1 +.64
H2 +.43
χ2/df=2.42 NFI=.97 TLI=.98 CFI=.98 RMSEA=.073 SRMR=.064
15. Daniel Heinrich
15
Step 3: Identifying Brand Love Styles
Finally we explored the data to identify different kinds of love relationships…
Love Style
Component
Intimacy Passion
Decision/
Commitment
Nonlove - - -
Liking + - -
Infatuated Love - + -
Empty Love - - +
Romantic Love + + -
Companionate Love + - +
Fatuous Love - + +
Consummate Love + + +
Intimacy
Passion
Commit-
ment
LOVE
16. Daniel Heinrich
16
Brand Love Style #
Component
Brand
Intimacy
Brand Passion
Brand
Commitment
Nonlove 58 - - -
Liking 2 - -
Infatuated Love 55 - -
Empty Love 20 - -
Romantic Love 18 -
Companionate Love 3 -
Fatuous Love 50 -
Consummate Love 125
∑ 331
Step 3: Results
17. Daniel Heinrich
17
Conclusion
Development of a measurement scale reflecting consumers’ love for brands
Consumers’ love for brands is reflected by brand passion, brand intimacy & brand commitment
Brand love has a strong influence on consumers’ willingness to pay a price premium
Brand love has a strong influence on consumers’ willingness to forgive
“Research is needed to expand the conceptual
model, identifying antecedents and outcomes of
brand love.”
(Carroll/Ahuvia 2006)
“Despite its growing popularity, consumer research on love is still in
its infancy and much of the work centers around the basic question
of what love is when applied to products and brands.”
(Ahuvia/Batra/Bagozzi 2008)
Analogously to interpersonal love, different love styles can be identified
21. Daniel Heinrich
21
NOTE.—In each row, the same group activation is displayed from three different
perspectives (from left to right: sagittal, coronal, and axial) on an individual
participant’s normalized SPGR structural image. The displayed anatomy does not
represent the anatomical variation of all 19 participants. The region of interest in
which the contrast was tested is marked in white and the significant voxels (p <
.005 uncorrected at the individual voxel level) within that region are marked with
color, according to the t-scores.
“Overall results of the present fMRI investigation support the contention that consumers do not
process descriptive judgements of products in the same manner as those applied to humans.”
(Yoon et. al 2006, p. 36)