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Service Experience Camp

Service Experience Camp

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Personal Information
Industry
Design
Website
www.serviceexperiencecamp.de/
About
The ‘Service Experience Camp’ is a co-conference for service innovators. It takes place in Berlin in November, starting in 2013. It features key talks by invited speakers and open sessions provided by its participants. Here are their slides. The latest 2016 edition of Service Experience Camp had the topic ‘Design for Impact’ and took place on November 18–19 at Kalkscheune in Berlin-Mitte.
Tags
service design design service experience services conference customer service public sector sxc18 customer experience design thinking berlin service development service future service innovation public service government user experience behavioural change change graphic design lean lean startup organization organisation customer insights africa energy experience design innovation public finnair avaition future proof london tfl transportation research insurance implementation impact inclusivity inclusion accessibility voice time machine shortcuts mental human-centered design customer journeys motion map tools map motion service management quality designing for service leadership management strategy finland city helsinki strategic design technology tech emerging technology human airline travel travel and tourism flight ryanair change management workshop facilitation preparation engagement gamification behaviour metaphor visual career job careers customer relationship management analytics jobs recruiting recruitment talent management talent crisis norway critical playful futureofwork holacracy work consent trust privacy design for data big data security data jobs-to-be-done sxc15 jtbd female health health healthcare pregnancy latin america mexico personas empathy energy sector renewable energy mobisol event experience music roskilde festival idea
See more
Presentations (42)
See all
Putting Service back into Public Service / Service Experience Camp 2014
8 years ago • 1207 Views
Frieder Sölling / Think Future Differently: The Idea Lab of the BSR
8 years ago • 1716 Views
How to organise an event experience for 100.000 people • Roskilde Festival
8 years ago • 645 Views
Klara Lindner: How to scale energy services for the 2$-per-day society
7 years ago • 915 Views
Dr. Kristina Rodig: How to touch electricity and gas
7 years ago • 2031 Views
Luis Arnal: Service Innovation in ‘Emerging Markets’
7 years ago • 1265 Views
Melanie Wendland: A bold plan
7 years ago • 830 Views
Andrej Balaz: Introduction to Jobs-to-be-Done
7 years ago • 2187 Views
Data & Services / Service Experience Camp
6 years ago • 306 Views
Of Warlords, Kings and Hippies / Caspar Siebel
6 years ago • 313 Views
Service Design for Government Services / Sanjay Poyzer
6 years ago • 283 Views
Technology Infrastructure for Offender Rehabilitation / Martin Ruskov
6 years ago • 320 Views
Lean Service Clinic / Andreas Conradi
6 years ago • 521 Views
Design for Critical Situations / Halogen
6 years ago • 449 Views
Retain Talents / Yannic Scheffel & Ben Fausone
6 years ago • 397 Views
Service Design and Start-ups / More than Metrics
6 years ago • 402 Views
What does your job title really mean? / Ben Fausone & Yannic Scheffel
6 years ago • 447 Views
A Smile in the Mind: Exploring Visual Metaphors / Quinn Quan
6 years ago • 712 Views
From Gamification through Engagement to Behavioural Change / Martin Ruskov
6 years ago • 509 Views
Design and prepare your open session / Claudia Brückner & Mauro Rego
6 years ago • 253 Views
This is the Lean Agile Design Thingything / Marc Stickdorn
6 years ago • 720 Views
Making ourselves redundant: Delivering impact by building design capabilities / Simone Carrier
6 years ago • 334 Views
Reimagining & transforming the digital travelling experience / Sneha Khullar
6 years ago • 258 Views
Staying human centric in emerging technology / Tracy Rolling
6 years ago • 557 Views
City as an innovation platform / Dr Anne Stenros
6 years ago • 672 Views
Characteristics of Good Service / Martin Jordan
4 years ago • 461 Views
The Emotion Map / Prof. Daniela Hensel
4 years ago • 5752 Views
Let's get rid of this awkwardness / Francesca Terzi & Felix Schmidt
4 years ago • 590 Views
Making Journey Maps relevant to different stakeholders / Tobias Lichtenstern
4 years ago • 452 Views
Value driven design / Iwan Cuijpers
4 years ago • 399 Views
Likes (4)
See all
Sxc14: when design is not enough or 10 reasons tech startups fail
Olga Steidl • 8 years ago
9 steps to implement service design in MNC
Benjamin N. N. Schulz • 8 years ago
A practical guide to community building
MKAYstudio • 8 years ago
Servicedesign-goes-agile-service-experience-camp-14
Jens Otto Lange • 8 years ago
  • Activity
  • About

Presentations (42)
See all
Putting Service back into Public Service / Service Experience Camp 2014
8 years ago • 1207 Views
Frieder Sölling / Think Future Differently: The Idea Lab of the BSR
8 years ago • 1716 Views
How to organise an event experience for 100.000 people • Roskilde Festival
8 years ago • 645 Views
Klara Lindner: How to scale energy services for the 2$-per-day society
7 years ago • 915 Views
Dr. Kristina Rodig: How to touch electricity and gas
7 years ago • 2031 Views
Luis Arnal: Service Innovation in ‘Emerging Markets’
7 years ago • 1265 Views
Melanie Wendland: A bold plan
7 years ago • 830 Views
Andrej Balaz: Introduction to Jobs-to-be-Done
7 years ago • 2187 Views
Data & Services / Service Experience Camp
6 years ago • 306 Views
Of Warlords, Kings and Hippies / Caspar Siebel
6 years ago • 313 Views
Service Design for Government Services / Sanjay Poyzer
6 years ago • 283 Views
Technology Infrastructure for Offender Rehabilitation / Martin Ruskov
6 years ago • 320 Views
Lean Service Clinic / Andreas Conradi
6 years ago • 521 Views
Design for Critical Situations / Halogen
6 years ago • 449 Views
Retain Talents / Yannic Scheffel & Ben Fausone
6 years ago • 397 Views
Service Design and Start-ups / More than Metrics
6 years ago • 402 Views
What does your job title really mean? / Ben Fausone & Yannic Scheffel
6 years ago • 447 Views
A Smile in the Mind: Exploring Visual Metaphors / Quinn Quan
6 years ago • 712 Views
From Gamification through Engagement to Behavioural Change / Martin Ruskov
6 years ago • 509 Views
Design and prepare your open session / Claudia Brückner & Mauro Rego
6 years ago • 253 Views
This is the Lean Agile Design Thingything / Marc Stickdorn
6 years ago • 720 Views
Making ourselves redundant: Delivering impact by building design capabilities / Simone Carrier
6 years ago • 334 Views
Reimagining & transforming the digital travelling experience / Sneha Khullar
6 years ago • 258 Views
Staying human centric in emerging technology / Tracy Rolling
6 years ago • 557 Views
City as an innovation platform / Dr Anne Stenros
6 years ago • 672 Views
Characteristics of Good Service / Martin Jordan
4 years ago • 461 Views
The Emotion Map / Prof. Daniela Hensel
4 years ago • 5752 Views
Let's get rid of this awkwardness / Francesca Terzi & Felix Schmidt
4 years ago • 590 Views
Making Journey Maps relevant to different stakeholders / Tobias Lichtenstern
4 years ago • 452 Views
Value driven design / Iwan Cuijpers
4 years ago • 399 Views
Likes (4)
See all
Sxc14: when design is not enough or 10 reasons tech startups fail
Olga Steidl • 8 years ago
9 steps to implement service design in MNC
Benjamin N. N. Schulz • 8 years ago
A practical guide to community building
MKAYstudio • 8 years ago
Servicedesign-goes-agile-service-experience-camp-14
Jens Otto Lange • 8 years ago
Personal Information
Industry
Design
Website
www.serviceexperiencecamp.de/
About
The ‘Service Experience Camp’ is a co-conference for service innovators. It takes place in Berlin in November, starting in 2013. It features key talks by invited speakers and open sessions provided by its participants. Here are their slides. The latest 2016 edition of Service Experience Camp had the topic ‘Design for Impact’ and took place on November 18–19 at Kalkscheune in Berlin-Mitte.
Tags
service design design service experience services conference customer service public sector sxc18 customer experience design thinking berlin service development service future service innovation public service government user experience behavioural change change graphic design lean lean startup organization organisation customer insights africa energy experience design innovation public finnair avaition future proof london tfl transportation research insurance implementation impact inclusivity inclusion accessibility voice time machine shortcuts mental human-centered design customer journeys motion map tools map motion service management quality designing for service leadership management strategy finland city helsinki strategic design technology tech emerging technology human airline travel travel and tourism flight ryanair change management workshop facilitation preparation engagement gamification behaviour metaphor visual career job careers customer relationship management analytics jobs recruiting recruitment talent management talent crisis norway critical playful futureofwork holacracy work consent trust privacy design for data big data security data jobs-to-be-done sxc15 jtbd female health health healthcare pregnancy latin america mexico personas empathy energy sector renewable energy mobisol event experience music roskilde festival idea
See more

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