Creating next level flight experiences / Maria Lumiaho Future-proof design for urban mobility in growing cities / Hanna Kops Designing for future life events – Karolina Kohler Design for Implementation / Frankie Abralind How making services accessible benefits all users / Alistair Duggin Don't let your Service be speechless – Clive K. Lavery Time machine to machine time / Reima Rönnholm Fighting mental shortcuts by other mental shortcuts? / Marta W. Falkowska & Andrzej Nagalski From Hipster-Centric to Human-Centred Design / Clive K. Lavery Game Design for User Research / Birga Schlottmann & Marion Couesnon Emerging Tech as an Opportunity / Melanie Dreser & Giuseppe de Cesare Create B2B Persona Networks to Empathize with Companies / Audrey Liehn & Stephan Kochen Value driven design / Iwan Cuijpers Making Journey Maps relevant to different stakeholders / Tobias Lichtenstern Let's get rid of this awkwardness / Francesca Terzi & Felix Schmidt 
