Facilitators distinguish between content and process, focusing on managing the latter while allowing participants to handle the former. They play a crucial role in setting group objectives, improving communication, and creating a positive working environment. Additionally, facilitators help manage conflict and support group members in becoming effective decision-makers.

1. The Roles & Responsibilities of a
Facilitator

2. Facilitators are clear a about
the difference between
content and process

3. Content v Process

4. What
v
How

5. Content
agenda terms
subjects for discussion
decisions made
goals
tasks problems being solved

6. Process
methods tools being used
procedures
rules or norms set
group dynamics
climate
how relations are maintained

7. Facilitators manage the
process and leave the content
to participants

8. Good facilitators can make a
huge and varied contribution
to an organisation…

9. They help group members
define their aim

10. Set specific objectives and
goals

11. Instruct members on how to
assess needs

12. Help participants become
time effective and highquality decision makers

13. Provide feedback to the
group…

14. …so they can measure
progress and make
adjustments where needed

15. Facilitators emphasise the
importance of communicating
effectively, and ensure
members know how to do this

16. They create a positive
environment where employees
can work productively and
reach shared group goals

17. Facilitators manage conflict by
implementing a collaborative
approach

18. They offer support and advice
to members in managing their
own personal dynamics

19. Download the Expert
Guide for facilitators
at
www.activepresence.com/
meeting-facilitation-skills

20. www.activepresence.com/meeting-facilitation-skills