1. Verbal communication

2. MEANING OF VC
Latin word – ‘communicare’
 communicare - "to share,
communicate, impart, inform; join, unite,
participate in"

3. COMMUNICATION PROCESS

4. BARRIERS TO COMMUNICATION
Internal External
Perception Environment
Willingness Time
Mood / Emotions Noise
Cultural Background Place/ location
Interest

5. FORMS OF COMMUNICATION
Interpersonal interaction
Hierarchical communication
Public Speaking

6. ELEMENTS

7. SPEAKING
 Sensitivity
Voice
BL
Purpose of
Communication Energy
Clarity Manner
Rapport Rhythm
Attitude Pacing
Confidence
Sensitivity

8. LISTENING
Attentiveness
Eye Contact
BL
Expectations

9. STYLES OF COMMUNICATION
Aggressive
Submissive
Assertive

10. FEW METHODS OF
COMMUNICATION
 Presentation skills
e- mails
 announcement
 textual messages
commercials

11. TIPS
Slow Down
Animate your voice
Enunciate the words
Use appropriate volume
Use the right words

12. TIPS Conti…
Keep It Simple Straight
Understand your audience
Pronunciation
Ask the right questions
What
When
Why
Who
How

14. QUESTIONS?

15. THANK YOU