Verbal communication
MEANING OF VC
Latin word – ‘communicare’
 communicare - "to share,
 communicate, impart, inform; join, unite,
 participate in"
COMMUNICATION PROCESS
BARRIERS TO COMMUNICATION

Internal               External
Perception            Environment
Willingness           Time
Mood / Emotions       Noise
Cultural Background   Place/ location
Interest
FORMS OF COMMUNICATION

Interpersonal interaction
Hierarchical communication
Public Speaking
ELEMENTS
SPEAKING
                      Sensitivity
Voice
                     BL
Purpose of
 Communication       Energy
Clarity             Manner
Rapport             Rhythm
Attitude            Pacing
Confidence
Sensitivity
LISTENING

Attentiveness
Eye Contact
BL
Expectations
STYLES OF COMMUNICATION

Aggressive
Submissive
Assertive
FEW METHODS OF
                         COMMUNICATION


 Presentation skills
e- mails
 announcement
 textual messages
commercials
TIPS
Slow Down
Animate your voice
Enunciate the words
Use appropriate volume
Use the right words
TIPS Conti…

Keep It Simple Straight
Understand your audience
Pronunciation
Ask the right questions
  What
  When
  Why
  Who
  How
QUESTIONS?
THANK YOU

13336 verbal communication