The document discusses barriers to effective communication and how to overcome them. It identifies potential barriers including the credibility of the sender, different interpretations of words or messages, and issues with channels of communication like body language. It also notes barriers from the receiver's environment or background. To overcome these barriers, the sender should understand the receiver's perspective and follow best practices for clear communication. The receiver should also prepare well by listening actively and ensuring understanding.

1. ( Let's Talk, 2 nd Ed., Sathre, Olson &Whitney). Have you ever met this case?

2. COMMUNICATION PROCESS Decoding Thinking Coding Channel awareness Sender Receiver

3. BARRIERS TO EFFECTIVE COMMUNICATION Sender The credibility of the sender Email from managing director / partner seems to get read first Presentation given by someone who is not an expert seems to be ignored / distracted Status clash between sender and receiver

4. BARRIERS TO EFFECTIVE COMMUNICATION Message Content Different words have different meanings depending on the culture or the context dry country – lack water or alcohol? a funny story – is it humorous or disconcerting? Misspelling can make all the difference pair and pare raise and raze wave and waive

5. DIFFERENT WAYS – DIFFERENT MEANINGS A woman without her man is nothing

6. A woman, without her man, is nothing A woman, without her, man is nothing

7. BARRIERS TO EFFECTIVE COMMUNICATION Channel – Written & Verbal Written Email Letter Memo Reports Publications Verbal Face to face meeting Telephone Video conference Presentation

8. BARRIERS TO EFFECTIVE COMMUNICATION Channel – Body language Facial expression Gesture and pose Dress Voice & intonnation Eye expression Appearance Silence Distance etc. Position arrangement

9. BARRIERS TO EFFECTIVE COMMUNICATION Receiver Environment factors Noise Light Needs / anxiety / expectation Level of knowledge possessed Different education, religious beliefs, social background and experiences

10. OVERCOMING THE BARRIERS Sender – put yourself in the shoes of the receiver 4 Ws and H Why? What? When? Where? How? 7 Cs rule Clear Concise Concrete Correct Coherent Complete Courteous

11. OVERCOMING THE BARRIERS Receiver Prepare to receive Listen constructively Give full attention Keep open mind Ask for clarification or repetition Check understanding