This document discusses developing effective communication skills. It covers basic communication principles like ensuring the message is received as intended. It also discusses communication models involving giving and gathering good information to build trust. Specific skills covered include assertive communication, active listening, handling feedback and criticism constructively. The key benefits of effective communication and costs of poor communication are also highlighted.
This document discusses developing effective communication skills. It covers basic communication principles like giving and gathering good information and building mutual trust. It also discusses developing assertive communication skills through verbal and nonverbal communication. Key aspects of effective communication covered include active listening, communication filters, causes of poor communication, and benefits of good communication skills.
The document discusses developing effective communication skills. It covers basic communication principles like everything being communication and the way a message is delivered affecting how it is received. It also discusses communication models involving giving and gathering good information to build mutual trust. Additionally, it discusses developing assertive communication skills through techniques like using "I" statements and active listening skills like paraphrasing. The document provides tips for both giving and receiving feedback through communication.
The document discusses effective communication and its importance for building productive relationships. It notes that 70% of workplace mistakes result from poor communication due to issues like lack of listening and understanding. Failure to communicate clearly can lead to problems like lower productivity and morale. Both verbal and nonverbal communication affect how messages are received. The key aspects of communication discussed include actively listening, asking open-ended questions, managing body language, and ensuring the message received matches the intended message.
This document provides guidance on effective communication skills. It discusses the importance of first impressions and suggests ways to make a positive first impression through appearance, body language, tone of voice, and active listening. It also discusses how to handle difficult realities or feedback by using the C.A.P.S. method of catching what is said without reaction, absorbing the true meaning, perfecting a response, and sending it back in a constructive way. The document provides examples of how to communicate effectively with direct reports, peers, managers, and senior leadership through written and verbal communication. It emphasizes staying positive, validating others' perspectives, and avoiding entitlement, argumentativeness, arrogance, or silence.
Effective Presentation & Communication Skills For Business LeadersJennifer McClure
Effective communication and presentation skills are must-haves for Top Business Leaders and Executives in order to establish executive presence, build influence, gain buy-in and help their businesses to grow. The good news is that these skills can be learned!
Keynote/Workshop by Jennifer McClure - President of Unbridled Talent LLC (http://unbridledtalent.com)
Carol, a vice president of sales, gives a presentation but senses the audience is not engaged. The document discusses how gestures and body language can contradict spoken messages. Science shows audiences respond more to nonverbal cues. Effective public speaking principles include being nervous but not panicking, connecting with the audience through eye contact and body positioning, speaking passionately about one's topic, and speaking slowly for clarity. Regular practice improves public speaking skills.
How to Become a Speaker with a Magnetic Personality.pdfAnshuman Tomar
Description: Learn the secret art of public speaking and draw in large crowds. Inside this eBook, you will discover the topics about being an efficient speaker, understanding your shortcomings and overcoming them, the three essentials to become a magnetic speaker, practically practicing your speech, coping with the crowd, how to speak onstage without hemming and hawing, putting your point across, the five essentials of a dazzling speech, the most effective part of a magnetic speech and improving yourself as a speaker. ►
This document discusses developing effective communication skills. It covers basic communication principles like giving and gathering good information and building mutual trust. It also discusses developing assertive communication skills through verbal and nonverbal communication. Key aspects of effective communication covered include active listening, communication filters, causes of poor communication, and benefits of good communication skills.
The document discusses developing effective communication skills. It covers basic communication principles like everything being communication and the way a message is delivered affecting how it is received. It also discusses communication models involving giving and gathering good information to build mutual trust. Additionally, it discusses developing assertive communication skills through techniques like using "I" statements and active listening skills like paraphrasing. The document provides tips for both giving and receiving feedback through communication.
The document discusses effective communication and its importance for building productive relationships. It notes that 70% of workplace mistakes result from poor communication due to issues like lack of listening and understanding. Failure to communicate clearly can lead to problems like lower productivity and morale. Both verbal and nonverbal communication affect how messages are received. The key aspects of communication discussed include actively listening, asking open-ended questions, managing body language, and ensuring the message received matches the intended message.
This document provides guidance on effective communication skills. It discusses the importance of first impressions and suggests ways to make a positive first impression through appearance, body language, tone of voice, and active listening. It also discusses how to handle difficult realities or feedback by using the C.A.P.S. method of catching what is said without reaction, absorbing the true meaning, perfecting a response, and sending it back in a constructive way. The document provides examples of how to communicate effectively with direct reports, peers, managers, and senior leadership through written and verbal communication. It emphasizes staying positive, validating others' perspectives, and avoiding entitlement, argumentativeness, arrogance, or silence.
Effective Presentation & Communication Skills For Business LeadersJennifer McClure
Effective communication and presentation skills are must-haves for Top Business Leaders and Executives in order to establish executive presence, build influence, gain buy-in and help their businesses to grow. The good news is that these skills can be learned!
Keynote/Workshop by Jennifer McClure - President of Unbridled Talent LLC (http://unbridledtalent.com)
Carol, a vice president of sales, gives a presentation but senses the audience is not engaged. The document discusses how gestures and body language can contradict spoken messages. Science shows audiences respond more to nonverbal cues. Effective public speaking principles include being nervous but not panicking, connecting with the audience through eye contact and body positioning, speaking passionately about one's topic, and speaking slowly for clarity. Regular practice improves public speaking skills.
How to Become a Speaker with a Magnetic Personality.pdfAnshuman Tomar
Description: Learn the secret art of public speaking and draw in large crowds. Inside this eBook, you will discover the topics about being an efficient speaker, understanding your shortcomings and overcoming them, the three essentials to become a magnetic speaker, practically practicing your speech, coping with the crowd, how to speak onstage without hemming and hawing, putting your point across, the five essentials of a dazzling speech, the most effective part of a magnetic speech and improving yourself as a speaker. ►
Building your personal brand with everyday communication skillsAndrea R. Nierenberg
This document provides guidance on developing strong communication skills to build a personal brand. It discusses understanding different communication styles and how to tailor your message for each style. Key strategies covered include using open-ended questions, active listening, presenting ideas persuasively, overcoming objections, and closing the sale. The document emphasizes preparation, empathy, building rapport, and tailoring your approach for different personality types.
The document discusses how to become an authentic speaker. It explains that traditional coaching on nonverbal elements like maintaining eye contact can make speakers seem artificial, as gestures speak louder than words. It recommends rehearsing speeches with the aims of being open, connecting with the audience, being passionate about the topic, and listening to the audience. Rehearsing this way helps speakers feel more relaxed, engage the audience better, express real passion, and understand the audience's perspective. The goal is to seem natural and human rather than rehearsed.
Measuring outsourced services for your successConformato
This document provides guidance on working successfully with outsourcing. It discusses picking a champion to lead outsourcing efforts, clearly defining tasks, providing regular workload reports, managing different timezones, and keeping focus. Building rapport with outsourcing partners involves adjusting communication style, matching personalities, using their language, and being a good listener. Understanding a business' stage of growth helps determine client interests, decision makers, marketing approach, risks, and opportunities. The document rates personality types and their behaviors under pressure.
This document outlines an agenda for a workshop on responding to job interview outcomes. The workshop objectives are to learn new vocabulary, how to accept a job offer, and how to decline a job offer. The agenda includes activities like vocabulary review, discussions, listening to dialogues, case studies, dictation practice, and roleplaying accepting and declining offers. The document provides guidance on expressing gratitude after being rejected, asking for feedback to improve, staying positive, and maintaining professional relationships.
This document outlines activities for a workshop on responding to job interview outcomes. It includes vocabulary review, discussions, dialogues, case studies, and dictation exercises focused on how to accept or decline a job offer and what to do if not selected for a job. The agenda reviews objectives of learning how to handle different interview results and practicing related skills through multiple engaging activities.
Alan Rasof: Ways to Improve Your Communication SkillsAlan Rasof
Alan Rasof gives advice on how to become a more effective communicator - both inside and outside of the office. From body language to being distracted, find out how your own communication skills can improve.
The objective of this module is to
Identify difficult interpersonal situations
Learn how to initiate and close conversations in difficult situations
Minimize destructive conversations
Develop precise questions to conduct a skillful conversation.
Engage in open and productive conversations
The document discusses the importance of effective communication and active listening. It states that 70% of communication is misunderstood, misinterpreted, or not heard by the receiver. It then outlines various factors that can cause distortion during communication between the speaker and listener. The document emphasizes the importance of being an active listener by focusing on the speaker, showing understanding of what they are saying, and displaying openness to their ideas. Active listening techniques like paraphrasing, summarizing, and asking open-ended questions are recommended to improve listening skills.
This document provides guidance on how to give effective presentations. It discusses preparing the presentation by understanding the objective and audience. The presentation should be structured logically with a clear beginning, middle and end. Visual aids and stories can be used to engage the audience. Effective delivery requires speaking clearly, making eye contact and using body language to connect with listeners. Managing nerves is important, and rehearsal helps build confidence. Questions from the audience should be answered directly. The overall goal is to communicate the key messages to the audience in a way that is memorable and impactful.
This document discusses having difficult conversations in the workplace. It outlines that people dislike difficult conversations because they take time, involve emotions, and can cause conflict. However, having the conversations (action) is better than no action, as problems will escalate without action. The document provides a 3-step process for handling difficult conversations: 1) gain clarity on the issue by separating facts from feelings, 2) overcome the instinct to avoid the conversation, and 3) deliver the message in a direct but sensitive way using "I" statements. The goal is to have productive discussions to improve relationships and work productivity.
Presenation by Jim Thornton, Certified Hypnotist and Principal of Northstar Consulting Group International to ASQ Section 1508 Tampa/St Petersburg on April 13th, 2009
FellowBuddy.com is an innovative platform that brings students together to share notes, exam papers, study guides, project reports and presentation for upcoming exams.
We connect Students who have an understanding of course material with Students who need help.
Benefits:-
# Students can catch up on notes they missed because of an absence.
# Underachievers can find peer developed notes that break down lecture and study material in a way that they can understand
# Students can earn better grades, save time and study effectively
Our Vision & Mission – Simplifying Students Life
Our Belief – “The great breakthrough in your life comes when you realize it, that you can learn anything you need to learn; to accomplish any goal that you have set for yourself. This means there are no limits on what you can be, have or do.”
Like Us - https://www.facebook.com/FellowBuddycom
The document outlines 5 steps for having difficult conversations: 1) Prepare by considering different perspectives; 2) Check your purpose and decide if the issue needs to be raised; 3) Start from a place of understanding different perspectives; 4) Explore all stories and perspectives; 5) Problem-solve by considering all options and standards. It provides guidance for each step, such as inquiring with open-ended questions, acknowledging feelings, and inventing options for resolution. The overall aim is to have authentic conversations that understand multiple perspectives and jointly solve problems.
The document discusses the importance of effective communication. It states that effective communication helps avoid misunderstandings at work, allows people to express themselves, and enables deeper connections with others. It then discusses the "cone of learning" concept which suggests people are most likely to remember 90% of what they say and do, followed by 50% of what they see and hear simultaneously, and only 10% of what they only read. The document provides suggestions for applying this concept when communicating virtually. It suggests focusing on engagement over just information sharing to maximize retention and understanding.
Communication requires skill in listening and exchanging information with others. It is a two-way process that involves carefully preparing messages and staying alert to ensure the audience understands correctly. Developing strong communication skills involves being honest, interested in others, thinking before speaking, avoiding aggression, using plain language, and taking time. Nonverbal cues like eye contact and body language also greatly impact communication. Good interpersonal skills include listening, asking questions, relaxing, smiling, being assertive but not pushy, showing enthusiasm, learning from interactions, and gaining feedback to improve over time. Effective presentations have a clear introduction, body, and conclusion to tell the audience what will be covered and reinforce the main points.
The document discusses social networks and their use in marketing and management. It begins with an introduction to social networks, including a brief history. It then discusses how social networking sites can be used for marketing purposes and provides tips on engaging with customers, promoting brands, and implementing marketing campaigns on sites like Facebook, Google+, Twitter, and YouTube. The document also covers reasons for using social networking, including reaching targeted audiences and creating opportunities to engage customers, create buzz, and gain traffic. It notes both the benefits and potential challenges of using social media for business purposes.
This document discusses various strategies for effective time management. It emphasizes the importance of utilizing time to achieve goals, identifying time wasters like procrastination and poor delegation, tracking time spent on tasks, planning the day, and managing interruptions, meetings, and communication. Key advice includes delegating work to others, avoiding picking up others' tasks, learning to say no, and focusing on important priorities each day.
The document outlines 10 aims to live a happy day:
1. Enjoy each day and love every moment, without dwelling on past bad moments.
2. Accept whatever comes in life for the day and face challenges happily.
3. Take care of one's physical and mental health through diet, exercise and avoiding harm.
4. Learn something new each day that is useful and avoids bad habits.
5. Do three exercises daily, including something kind for others.
6. Be kind, respectful and avoid arguments.
7. Focus work on the present day's tasks instead of past or future.
8. Manage time well through planning to balance responsibilities and leisure.
9. Spend time
Apple Inc. was founded in 1976 by Steve Jobs and Steve Wozniak and has since revolutionized multiple industries through innovative products. Apple is known for the Macintosh computers, iPod, iPhone, iPad and operating systems like Mac OS and iOS. Through continuous innovation, strategic acquisitions and iconic products, Apple has become one of the most valuable companies in the world with a focus on hardware, software, online services and retail stores.
The document provides information on various aspects of etiquette. It discusses the definition of etiquette, where it is required such as personal, family, office settings. It emphasizes the importance of etiquette for career and relationships. Specific topics covered include personal etiquette regarding dress, hygiene and behavior, family etiquette, office etiquette including telephone manners and interactions with colleagues, and dining etiquette including table settings and manners. Factors influencing etiquette like physical appearance, psychology, and environment are also mentioned. Tips for etiquette in different social settings like hotels and cocktail parties are provided.
Building your personal brand with everyday communication skillsAndrea R. Nierenberg
This document provides guidance on developing strong communication skills to build a personal brand. It discusses understanding different communication styles and how to tailor your message for each style. Key strategies covered include using open-ended questions, active listening, presenting ideas persuasively, overcoming objections, and closing the sale. The document emphasizes preparation, empathy, building rapport, and tailoring your approach for different personality types.
The document discusses how to become an authentic speaker. It explains that traditional coaching on nonverbal elements like maintaining eye contact can make speakers seem artificial, as gestures speak louder than words. It recommends rehearsing speeches with the aims of being open, connecting with the audience, being passionate about the topic, and listening to the audience. Rehearsing this way helps speakers feel more relaxed, engage the audience better, express real passion, and understand the audience's perspective. The goal is to seem natural and human rather than rehearsed.
Measuring outsourced services for your successConformato
This document provides guidance on working successfully with outsourcing. It discusses picking a champion to lead outsourcing efforts, clearly defining tasks, providing regular workload reports, managing different timezones, and keeping focus. Building rapport with outsourcing partners involves adjusting communication style, matching personalities, using their language, and being a good listener. Understanding a business' stage of growth helps determine client interests, decision makers, marketing approach, risks, and opportunities. The document rates personality types and their behaviors under pressure.
This document outlines an agenda for a workshop on responding to job interview outcomes. The workshop objectives are to learn new vocabulary, how to accept a job offer, and how to decline a job offer. The agenda includes activities like vocabulary review, discussions, listening to dialogues, case studies, dictation practice, and roleplaying accepting and declining offers. The document provides guidance on expressing gratitude after being rejected, asking for feedback to improve, staying positive, and maintaining professional relationships.
This document outlines activities for a workshop on responding to job interview outcomes. It includes vocabulary review, discussions, dialogues, case studies, and dictation exercises focused on how to accept or decline a job offer and what to do if not selected for a job. The agenda reviews objectives of learning how to handle different interview results and practicing related skills through multiple engaging activities.
Alan Rasof: Ways to Improve Your Communication SkillsAlan Rasof
Alan Rasof gives advice on how to become a more effective communicator - both inside and outside of the office. From body language to being distracted, find out how your own communication skills can improve.
The objective of this module is to
Identify difficult interpersonal situations
Learn how to initiate and close conversations in difficult situations
Minimize destructive conversations
Develop precise questions to conduct a skillful conversation.
Engage in open and productive conversations
The document discusses the importance of effective communication and active listening. It states that 70% of communication is misunderstood, misinterpreted, or not heard by the receiver. It then outlines various factors that can cause distortion during communication between the speaker and listener. The document emphasizes the importance of being an active listener by focusing on the speaker, showing understanding of what they are saying, and displaying openness to their ideas. Active listening techniques like paraphrasing, summarizing, and asking open-ended questions are recommended to improve listening skills.
This document provides guidance on how to give effective presentations. It discusses preparing the presentation by understanding the objective and audience. The presentation should be structured logically with a clear beginning, middle and end. Visual aids and stories can be used to engage the audience. Effective delivery requires speaking clearly, making eye contact and using body language to connect with listeners. Managing nerves is important, and rehearsal helps build confidence. Questions from the audience should be answered directly. The overall goal is to communicate the key messages to the audience in a way that is memorable and impactful.
This document discusses having difficult conversations in the workplace. It outlines that people dislike difficult conversations because they take time, involve emotions, and can cause conflict. However, having the conversations (action) is better than no action, as problems will escalate without action. The document provides a 3-step process for handling difficult conversations: 1) gain clarity on the issue by separating facts from feelings, 2) overcome the instinct to avoid the conversation, and 3) deliver the message in a direct but sensitive way using "I" statements. The goal is to have productive discussions to improve relationships and work productivity.
Presenation by Jim Thornton, Certified Hypnotist and Principal of Northstar Consulting Group International to ASQ Section 1508 Tampa/St Petersburg on April 13th, 2009
FellowBuddy.com is an innovative platform that brings students together to share notes, exam papers, study guides, project reports and presentation for upcoming exams.
We connect Students who have an understanding of course material with Students who need help.
Benefits:-
# Students can catch up on notes they missed because of an absence.
# Underachievers can find peer developed notes that break down lecture and study material in a way that they can understand
# Students can earn better grades, save time and study effectively
Our Vision & Mission – Simplifying Students Life
Our Belief – “The great breakthrough in your life comes when you realize it, that you can learn anything you need to learn; to accomplish any goal that you have set for yourself. This means there are no limits on what you can be, have or do.”
Like Us - https://www.facebook.com/FellowBuddycom
The document outlines 5 steps for having difficult conversations: 1) Prepare by considering different perspectives; 2) Check your purpose and decide if the issue needs to be raised; 3) Start from a place of understanding different perspectives; 4) Explore all stories and perspectives; 5) Problem-solve by considering all options and standards. It provides guidance for each step, such as inquiring with open-ended questions, acknowledging feelings, and inventing options for resolution. The overall aim is to have authentic conversations that understand multiple perspectives and jointly solve problems.
The document discusses the importance of effective communication. It states that effective communication helps avoid misunderstandings at work, allows people to express themselves, and enables deeper connections with others. It then discusses the "cone of learning" concept which suggests people are most likely to remember 90% of what they say and do, followed by 50% of what they see and hear simultaneously, and only 10% of what they only read. The document provides suggestions for applying this concept when communicating virtually. It suggests focusing on engagement over just information sharing to maximize retention and understanding.
Communication requires skill in listening and exchanging information with others. It is a two-way process that involves carefully preparing messages and staying alert to ensure the audience understands correctly. Developing strong communication skills involves being honest, interested in others, thinking before speaking, avoiding aggression, using plain language, and taking time. Nonverbal cues like eye contact and body language also greatly impact communication. Good interpersonal skills include listening, asking questions, relaxing, smiling, being assertive but not pushy, showing enthusiasm, learning from interactions, and gaining feedback to improve over time. Effective presentations have a clear introduction, body, and conclusion to tell the audience what will be covered and reinforce the main points.
The document discusses social networks and their use in marketing and management. It begins with an introduction to social networks, including a brief history. It then discusses how social networking sites can be used for marketing purposes and provides tips on engaging with customers, promoting brands, and implementing marketing campaigns on sites like Facebook, Google+, Twitter, and YouTube. The document also covers reasons for using social networking, including reaching targeted audiences and creating opportunities to engage customers, create buzz, and gain traffic. It notes both the benefits and potential challenges of using social media for business purposes.
This document discusses various strategies for effective time management. It emphasizes the importance of utilizing time to achieve goals, identifying time wasters like procrastination and poor delegation, tracking time spent on tasks, planning the day, and managing interruptions, meetings, and communication. Key advice includes delegating work to others, avoiding picking up others' tasks, learning to say no, and focusing on important priorities each day.
The document outlines 10 aims to live a happy day:
1. Enjoy each day and love every moment, without dwelling on past bad moments.
2. Accept whatever comes in life for the day and face challenges happily.
3. Take care of one's physical and mental health through diet, exercise and avoiding harm.
4. Learn something new each day that is useful and avoids bad habits.
5. Do three exercises daily, including something kind for others.
6. Be kind, respectful and avoid arguments.
7. Focus work on the present day's tasks instead of past or future.
8. Manage time well through planning to balance responsibilities and leisure.
9. Spend time
Apple Inc. was founded in 1976 by Steve Jobs and Steve Wozniak and has since revolutionized multiple industries through innovative products. Apple is known for the Macintosh computers, iPod, iPhone, iPad and operating systems like Mac OS and iOS. Through continuous innovation, strategic acquisitions and iconic products, Apple has become one of the most valuable companies in the world with a focus on hardware, software, online services and retail stores.
The document provides information on various aspects of etiquette. It discusses the definition of etiquette, where it is required such as personal, family, office settings. It emphasizes the importance of etiquette for career and relationships. Specific topics covered include personal etiquette regarding dress, hygiene and behavior, family etiquette, office etiquette including telephone manners and interactions with colleagues, and dining etiquette including table settings and manners. Factors influencing etiquette like physical appearance, psychology, and environment are also mentioned. Tips for etiquette in different social settings like hotels and cocktail parties are provided.
1. The document provides 10 commandments for living a good life, including being imperfect, prioritizing obligations, choosing friends wisely, helping others, focusing on the positive, and living in the present moment.
2. It encourages taking control of your life for happiness by assuming less, doing more, smiling often, and focusing on simple pleasures, compassionate deeds, personal goals, and relationships.
3. Living a good life means making a positive impact and focusing on how your perception of life can improve rather than dwelling on the past or worrying about the future.
The document discusses lessons from Rich Dad Poor Dad by Robert Kiyosaki about what wealthy people teach their children about money that poor and middle class people do not. It notes that the rich have money work for them, while the poor and middle class work for money. It contrasts the perspectives of a "Poor Dad" versus a "Rich Dad," noting differences in views on investing, assets, liabilities, and financial independence. The document emphasizes developing financial intelligence through skills like accounting, investing, understanding markets, and law in order to manage cash flow, systems, people, and become financially self-reliant.
P-ISM is a "pen-style personal networking gadget package" developed in 2003 by Japanese company NEC. It includes five functions in a portable device: a CPU pen, camera, virtual laser keyboard, LED projector for visual output, and cellular phone. The package uses Bluetooth and WiFi for wireless connectivity and allows the user to access the internet and perform computer functions by projecting the display and keyboard onto any flat surface. While portable and convenient, challenges remain regarding cost, battery life, and usability of the virtual keyboard. Overall, P-ISM demonstrated the potential for more compact communication devices.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
22 excercise of power of subconcious mindSALMAN SHAIKH
These exercises are simple daily practices anyone can follow to better communicate with and take more control of their subconscious mind. They include meditation to clear the mind of negativity, self-hypnosis to communicate between the conscious and subconscious, visualization to imagine goals and force the mind to work towards them, and positive self-affirmations to train the subconscious to believe in success. Regular daily practice of these exercises is recommended to master them over time and see results.
This document discusses developing effective communication skills. It covers basic communication principles like ensuring the message received matches the intended message. It also discusses communication trilogy of giving and gathering good information and building trust. It provides tips for assertive communication, active listening, dealing with feedback and criticism. The key aspects covered are communication filters, importance of body language, types of questions, benefits of active listening and habits of good and poor listeners.
Wi-Fi is a wireless technology standard that allows electronic devices to connect to the internet or communicate with each other wirelessly. It uses radio waves to provide wireless network connections between devices like computers, phones, and more. The Wi-Fi Alliance promotes standards to improve compatibility between wireless products using IEEE 802.11 standards. Wi-Fi networks use access points, wireless cards, and security measures like authentication and encryption to create secure wireless connections.
This document provides an introduction to entrepreneurship. It defines entrepreneurship as creating something new and of value by taking on risks and rewards. An entrepreneur is described as an individual who starts and leads their own business, recognizing opportunities and managing resources to capitalize on them. The role of entrepreneurship in economic growth is also discussed, noting that it can increase output, innovation, employment and overall growth. Government plays a key role in supporting entrepreneurs through loans, subsidies and knowledge/training programs.
The document summarizes the key principles from a best-selling book called "The Best Salesman in the World" by Og Mandino. The book tells the story of a young man named Hafid who learns the secrets of success from a wealthy trader on his deathbed. The trader shares 10 scrolls containing powerful principles for success, such as committing to your goals, greeting each day with love, persisting through challenges, and acting immediately. Adopting these principles can have a profound positive impact on one's thinking and actions.
Gandhi is considered one of the most influential world leaders who helped achieve independence for India. He left a lasting legacy and many of his core principles of leadership and self-development remain remarkably relevant today. Some of Gandhi's key lessons included continuous learning, treating all people with equal respect, being an excellent listener, maintaining purity of means to achieve goals, emphasizing self-awareness and discipline, and adopting a holistic perspective in all endeavors.
40 the dream self made millionaire lessonsSALMAN SHAIKH
The document summarizes 45 key lessons from a book about the world's youngest self-made millionaire, Gurbaksh Singh Chahal. Some of the main lessons include: surround yourself with people who want you to succeed; don't chase money solely but let it be a reward; take intelligent risks; commit fully without making excuses; and success is about pursuing your dreams and doing something better than others. The lessons provide advice on different aspects of business and life such as leadership, strategy, motivation, and perseverance.
This document discusses moral values and character building. It defines morals and values, and lists key moral principles including trustworthiness, respect, responsibility, fairness, caring, and citizenship. It then provides descriptions and examples of each principle. The document discusses the importance of character, what constitutes good character, and factors that influence character development. It also outlines approaches for measuring and developing good character, including effective communication between families, schools, and communities regarding shared values. Overall, the document provides an overview of moral values and principles, what constitutes strong character, and how character can be built in individuals.
22 excercise of power of subconcious mindSALMAN SHAIKH
These exercises are simple daily practices anyone can follow to better communicate with and take more control of their subconscious mind. The exercises include meditation to clear the mind of negativity, self-hypnosis to communicate between the conscious and subconscious minds, visualization to imagine goals and force the mind to work towards them, and positive self-affirmations to train the subconscious to believe in success. Regular daily practice of these exercises is recommended to master them over time and see results.
This document discusses effective communication skills. It covers basic communication principles like giving and gathering good information to build mutual trust. It also discusses developing assertive communication skills through verbal, vocal, and visual cues. Key aspects of communication covered include active listening, overcoming communication barriers, and improving communication habits. The document provides tips for communication in areas like receiving feedback and criticism.
This document discusses effective communication skills. It covers basic communication principles like giving and gathering good information to build mutual trust. It also discusses developing assertive communication skills through verbal, vocal, and visual cues. Key aspects of communication covered include active listening, overcoming communication barriers, and improving communication habits. The document provides tips for communication in areas like receiving feedback and criticism.
This document discusses effective communication skills. It covers basic communication principles like giving and gathering good information to build mutual trust. It also discusses developing assertive communication skills through verbal, vocal, and visual cues. Key aspects of communication covered include active listening, overcoming communication barriers, and improving communication habits. The document provides guidance on communication fundamentals like the communication trilogy, asking exploring and probing questions, and receiving feedback.
This document discusses developing effective communication skills. It covers basic communication principles like ensuring the message is received clearly. It discusses the communication trilogy of giving and gathering good information and building trust. It also covers developing assertive communication skills, active listening skills, and handling feedback and criticism constructively. The overall message is that effective communication is key to building productive relationships and avoiding issues like reduced productivity or damaged reputations.
This document provides information on developing effective communication skills. It discusses communication principles like giving and gathering good information and building mutual trust. It covers developing assertive communication skills through verbal, vocal, and visual cues. Active listening skills like exploring, affirming, reflecting, and using silence are explained. Barriers to communication like assumptions and poor listening are addressed. The importance of effective communication for productive relationships and avoiding issues in the workplace is emphasized.
This document summarizes a sales skills symposium and workshop on assertiveness. It defines assertiveness as being self-assured without aggression. The workshop objectives are to introduce assertive skills and techniques, provide practice and feedback, and develop action plans. It discusses the continuum of human behavior and contrasts passive, aggressive, and assertive behaviors and communication styles. Examples and guidelines are provided for assertive techniques like broken record, agreeing with others, direct communication, and using "I" statements. Case studies and practice scenarios allow participants to apply these skills. The document concludes with action planning to adopt a more assertive personality.
This document provides information on managing workplace conflict, including communication skills and problem solving approaches. It discusses 12 skills of conflict resolution, defining communication, and the five most common problem solving approaches. It emphasizes using a collaborative win-win approach, examining needs rather than positions, and promoting positivity through interactions. Management styles and reframing negative language are also covered. The overall message is on developing effective communication and conflict resolution skills.
This document provides information about customer service, communication strategies, conflict resolution, creative problem solving, and professional responsibility training modules. The customer service module covers connecting with customers, dealing with difficult customers, and improving customer service. The communication strategies module addresses verbal and non-verbal communication skills. The conflict resolution module teaches how to deal with angry customers and problem solving techniques. The professional responsibility module outlines expectations like integrity, accountability, and respect.
The confident speaker, despite title or position, will have a competitive edge over just about everyone. Cultivating the ability to communicate, choose your words carefully, and engage people is the best investment you could ever make. This seminar will help attendees to understand the principles of active listening and how to apply them to ensure that we collect necessary information needed in order to attain success. Learn how to take the lead and motivate the masses by expressing your message with passion and inspiration.
At the end of this course, participants will be able to:
a. Examine the principles of active listening.
b. Explore active listening skills for better communication.
c. Learn techniques to convey your message accurately and directly.
d. Explore mental coaching techniques to address fear.
1) The document discusses developing effective communication skills, including giving and gathering good information, building mutual trust, assertive communication, active listening, and handling feedback.
2) It provides tips for clear, concise communication as well as listening skills like exploring questions, reflecting meanings and feelings, and synthesizing information.
3) Poor communication can lead to problems like mistakes, lower productivity and morale, while effective communication promotes understanding and productive relationships.
The document provides information on developing effective communication skills. It discusses communication principles like giving and gathering good information to build mutual trust. It also covers developing assertive communication skills through principles like focusing on solutions rather than problems. The document recommends developing active listening skills such as paraphrasing, reflecting feelings, and synthesizing ideas to better understand others.
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Davis managing conflict. negotiaton and getting to yes 02_17_15Murad Abel
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2. 2
ContentsContents
1. Basic Communication Principles
2. Communication Trilogy : Giving Good Information,
Gathering Good Information, and Building Mutual
Trust
3. Developing Assertive Communication Skills
4. Seven Positive Principles for Cooperative
Communication
5. Developing Active Listening Skills
6. 6
We communicate to……We communicate to……
• Get information
• Motivate
• Cheat
• Praise
• Make arrangements
• Give advice
• Sell
• Greet
• Abuse
• Etc
7. 7
Verbal, vocal and visualVerbal, vocal and visual
Verbal :Verbal :
The message that
we deliver
Vocal :Vocal :
The voice that we
convey
Visual :Visual :
Our body language
CommunicationCommunication
8. 8
Studies tell 70 % of mistakes in theStudies tell 70 % of mistakes in the
workplace are a direct result of poorworkplace are a direct result of poor
communication…..communication…..
9. 9
Causes of Communication Difficulties:Causes of Communication Difficulties:
• Lack of information and knowledge
• Not explaining priorities or goals properly
• Not listening
• Not understanding fully and fail to ask questions
• Mind made up, preconceived ideas
10. 10
Causes of Communication Difficulties:Causes of Communication Difficulties:
• Not understanding others’ needs
• Not thinking clearly, jumping to conclusions
• Bad mood
• Failure to explore alternatives
11. 11
Communication failures can cause…..Communication failures can cause…..
• Loss of business
• Mistakes, inefficiencies
• Lowered productivity
• Poor coordination and cooperation
• Damaged personal or company image
• Frustration, hostility
12. 12
Communication failures can cause…..Communication failures can cause…..
• Dissatisfaction with others
• Lowered morale
• Loss of team spirit
• High employee turnover
• Conflict and arguments
• Drop in self esteem and confidence
• Loss of friendship
13. 13
• Premature evaluation
• Prejudice
• Inattention
• Stereotyping
• Assumption
• Generalizing
• Poor listening skills
• Fixed ideas
• Preconceptions
• Ignoring or distorting information contrary to our beliefs
Some Common Communication FiltersSome Common Communication Filters
14. 14
Everything we do is communicationEverything we do is communication
The way we begin our message often determinesThe way we begin our message often determines
the outcome of the communicationthe outcome of the communication
The way message is delivered always effects theThe way message is delivered always effects the
way message is receivedway message is received
Basic Communication PrinciplesBasic Communication Principles
15. 15
The real communication is the message received,The real communication is the message received,
not the message intendednot the message intended
Communication is two way street – we have toCommunication is two way street – we have to
give as well as gathergive as well as gather
Basic Communication PrinciplesBasic Communication Principles
17. 17
Six C of giving good informationSix C of giving good information
Give Good InformationGive Good Information
ClearClear ConciseConcise
CourteousCourteousCompleteComplete
CorrectCorrect
ConcreteConcrete
18. 18
Give Good InformationGive Good Information
• Use precise, memorable and powerful wordsUse precise, memorable and powerful words
• Support your words with visual aidsSupport your words with visual aids
• Give demonstrationGive demonstration
• Provide examples/metaphors/analogiesProvide examples/metaphors/analogies
• Use the other person “language”Use the other person “language”
When giving information………When giving information………
19. 19
7 Positive Principles for7 Positive Principles for
Cooperative CommunicationCooperative Communication
1. Soften the ‘you’s or change the into “I” to avoid soundingavoid sounding
pushypushy
• Instead of : ‘You’ll have to….’, say ‘Could you….’ Or
‘Would you be able to….’
2.2. Focus on the solutionFocus on the solution, not the problem
• Instead of ‘We’re out of mild….’, say ‘I will pop down
the shop for some milk’.
20. 20
7 Positive Principles for7 Positive Principles for
Cooperative CommunicationCooperative Communication
3. Turn can’ts into canscan’ts into cans
• Instead of ‘We can’t do that until next week’, say ‘We’ll
be able to do that next week’.
4.4. Take responsibilityTake responsibility – don’t lay blame
• Instead if ‘It’s not my fault’, say ‘Here’s what I can do to
fox that’.
21. 21
7 Positive Principles for7 Positive Principles for
Cooperative CommunicationCooperative Communication
5.5. Say what do you wantSay what do you want, not what you don’t want
• Instead of ‘Don’t; drive too fast’, say ‘Drive carefully’
5.5. Focus on the futureFocus on the future, not the past
• Instead of “I’ve told you before not to……, say ‘From
now on…….”
5.5. Share informationShare information rather than argue or accuse
• Instead of ‘No, you’re wrong’, say ‘I see it like this….’
22. 22
Assertive CommunicationAssertive Communication
• Make statements that are honest, clear,
brief, and to the point
• Use “I” statement : I’d like, I appreciate,
I think
• Distinguish between fact and opinion
• Ask, don’t tell
• Offer improvement suggestions, not
advice and commands
Verbally,Verbally,
assertiveassertive
people :people :
23. 23
Assertive CommunicationAssertive Communication
Verbally,Verbally,
assertiveassertive
people :people :
• Offer constructive criticism, free of blame,
assumptions, and ‘shoulds’
• Ask questions to find out the thoughts
and feelings of others
• Respect the rights of others as well as
their own rights
• Communicate mutual respect where the
needs of two people conflict, and look for
mutually acceptable solutions
26. 26
Manage your body languageManage your body language
• Sit or stand at right angles and on the same level, and
respect people’s personal space zones
• Use open gestures and body language
• Center your attention exclusively on the other person
• Lean slightly forward to show interest; a bit further forward
to apply pressure, slightly back to reduce pressure
27. 27
Manage your body languageManage your body language
• Maintain appropriate eye contact while listening to
encourage the speaker; increase eye contact to apply
pressure; reduce it to lower pressure
• Respond appropriately by basing your responses on what
the other person has just said
• Be relaxed and balanced to make relaxed and open
communication easier
28. 28
Gather Good Information withGather Good Information with
your EARsyour EARs
EE – explore by asking questions
AA – affirm to show you’re listening
RR – reflect your understanding
SS – silence, listen some more
29. 29
Exploring QuestionsExploring Questions
Open
Questions
Open questions yield lots of information
because they allow a person to explain what is
most important or interesting and encourage
elaboration.
Probing
Questions
Probing questions are those that relate to the
topic we want to explore further. They
encourage the speaker to flesh out the details.
30. 30
Closed vs. Open QuestionsClosed vs. Open Questions
When did that happen? What led up to that?
Was your trip successful? What did you manage to
accomplish on your trip?
Did you like the candidate? In what ways do you think that
candidate meets our need?
Did you have a good meeting? What happened at the meeting?
31. 31
Some Probing QuestionsSome Probing Questions
• Can you be more specifics?
• Can you give me an example of that?
• What happened then?
• For instance?
• How does this affect you?
• What might cause that, do you think?
• Can you fill me in on the details?
32. 32
Active ListeningActive Listening
Giving undivided attention to a speaker in a
genuine effort to understand the speaker's
point of view.
This involves giving them your full attention
and the use of verbal encouragers such as
“Yes”, “Aha” and “Mmm”.
It also includes non-verbal acknowledgements
such as nodding, smiling and body language.
Active
Listening
33. 33
Benefits of Active ListeningBenefits of Active Listening
1. It forces people to listen attentively to others
2. It avoids misunderstandings, as people have to
confirm that they do really understand what another
person has said
3. It tends to open people up, to get them to say more
34. 34
5 Active Listening Skills5 Active Listening Skills
• Paraphrasing meanings:Paraphrasing meanings: Translate into your own words
what the speaker has said
• Reflecting feelings:Reflecting feelings: when someone is expressing emotion
or feelings or looks emotional (upset, angry, excited),
convey your empathy and encourage the speaker to
continue
• Reflecting factsReflecting facts: briefly summarize the content, or factual
aspects, of what the speaker has said.
35. 35
5 Active Listening Skills5 Active Listening Skills
• Synthesizing:Synthesizing: blend several ideas of the speaker into one
theme or idea.
• Imagining out loud:Imagining out loud: imagine what it must be like to be in
the speaker’s place
36. 36
To listen more effectively…..To listen more effectively…..
Attend physicallyAttend physically – the right body language helps us to
focus on the speaker and encourages the speaker to give
us more information.
Attend mentallyAttend mentally – follow the speaker’s flow of thought,
listen to understand, not evaluate; listen first, then assess
Check it verballyCheck it verbally – paraphrase, clarify, probe further,
summarize your understanding
37. 37
Bad Habits of Poor ListenersBad Habits of Poor Listeners
• Interrupting
• Jumping to conclusions
• Finishing others’ sentences for them
• Frequently (and often abruptly) changing the subject
• Inattentive body language
• Not responding to what others have said
• Failing to ask questions and give feedback
38. 38
Good Habits of Effective ListenersGood Habits of Effective Listeners
• Looking at the speaker in order to observe body language and
pick up subtle nuances of speech
• Asking questions
• Giving speakers time to articulate their thoughts
• Letting people finish what they are saying before giving their
opinion
• Remaining poised, calm, and emotionally controlled
• Looking alert and interested
• Responding with nods and ‘uh-uhms’.
39. 39
When receiving/listening feedbackWhen receiving/listening feedback
• Listen, don’t resistListen, don’t resist
• Keep calmKeep calm and keep breathing
• Let your body language show you areyou are
receptivereceptive
• Ask questionsAsk questions to make sure you’ve
understood
• Don’t be overlyDon’t be overly sensitivesensitive, self
protective or cavalier
Receiving
feedback
40. 40
When receiving/listening feedbackWhen receiving/listening feedback
Receiving
feedback
• Does the person offering feedback
know what they’re talking aboutknow what they’re talking about?
• What other information do you haveother information do you have
that supports the feedback?
• If you’re tempted to ignore it, do you
have evidence that contradicts theevidence that contradicts the
feedbackfeedback?
41. 41
When receiving/listening criticismWhen receiving/listening criticism
• Make sure your self image stays positiveself image stays positive.
• Mentally examine your critic’s intentions so you will know howhow
best to deal with the informationbest to deal with the information.
• Filter the criticismFilter the criticism. Strain out emotion and find the facts. Then
you can respond to the useful information.
• Ask questionsAsk questions until you understand what the speaker is trying to
tell you.
• Don’t make excuseDon’t make excuse. Listen to understand.
• Focus on the futureFocus on the future : what can you do to improve?
42. 42
Recommended Further Readings:
1. Kris Cole, Crystal Clear Communication : Skills for Understanding and
Being Understood, Synergy Books International
2. David A. Whetten and Kim S. Cameron, Developing Management Skills,
Harpers Collins Publisher.