This document discusses effective communication skills. It covers basic communication principles like giving and gathering good information to build mutual trust. It also discusses developing assertive communication skills through verbal, vocal, and visual cues. Key aspects of communication covered include active listening, overcoming communication barriers, and improving communication habits. The document provides guidance on communication fundamentals like the communication trilogy, asking exploring and probing questions, and receiving feedback.
Feedback training visuals toolbox presentationPeter Zvirinsky
Feedback training visuals toolbox - communication concepts diagrams and illustrations: Feedback definition
Types of feedback, written and verbal feedback, 360 degree feedback. Giving and receiving feedback
Feedback guidelines, good and bad feedback messages.
Feedback training visuals toolbox presentationPeter Zvirinsky
Feedback training visuals toolbox - communication concepts diagrams and illustrations: Feedback definition
Types of feedback, written and verbal feedback, 360 degree feedback. Giving and receiving feedback
Feedback guidelines, good and bad feedback messages.
Dealing with difficult conversations at work Richard Riche
Difficult conversations can be challenging in the workplace and can lead to conflict if handled poorly. Tips on how to prepare for these conversations, get the right mindset and build an Engaged workforce using Emotional Intelligence and the Neuroscience of the brain.
Listening To Learn presentation prepared for Wood Badge Course S5-420-17. Designed to be printed and used as a flip book for patrol presentation as Troop Guide.
Communication presentation prepared for Wood Badge Course S5-420-17. Designed to be printed and used as a flip book for patrol presentation as Troop Guide.
Personal Branding starts with Self-Development.In order to be successful you will need to do a lot of effective networking, in a professional way and that is why I have also included several slides about networking.
https://www.optimizzeconsulting.com/
Do you dread difficult conversations? Avoiding conflict doesn't save relationships. Managing conflict makes them stronger. Learn the tools that turn conflicts into positive outcomes in this workshop-style course with LinkedIn vice president, philosopher of leadership, and influencer Fred Kofman.
Learn more from Fred Kofman's video course here: http://www.lynda.com/Business-Skills-tutorials/Fred-Kofman-Managing-Conflict/423244-2.html
Giving and receiving feedback are tough for everyone. Who wants to criticize others or be criticized? Although managers have a duty to give honest feedback to staff and peers, many people resist change or differ on how to change—leading to interpersonal conflicts and impacting deliverables.
Dealing with difficult conversations at work Richard Riche
Difficult conversations can be challenging in the workplace and can lead to conflict if handled poorly. Tips on how to prepare for these conversations, get the right mindset and build an Engaged workforce using Emotional Intelligence and the Neuroscience of the brain.
Listening To Learn presentation prepared for Wood Badge Course S5-420-17. Designed to be printed and used as a flip book for patrol presentation as Troop Guide.
Communication presentation prepared for Wood Badge Course S5-420-17. Designed to be printed and used as a flip book for patrol presentation as Troop Guide.
Personal Branding starts with Self-Development.In order to be successful you will need to do a lot of effective networking, in a professional way and that is why I have also included several slides about networking.
https://www.optimizzeconsulting.com/
Do you dread difficult conversations? Avoiding conflict doesn't save relationships. Managing conflict makes them stronger. Learn the tools that turn conflicts into positive outcomes in this workshop-style course with LinkedIn vice president, philosopher of leadership, and influencer Fred Kofman.
Learn more from Fred Kofman's video course here: http://www.lynda.com/Business-Skills-tutorials/Fred-Kofman-Managing-Conflict/423244-2.html
Giving and receiving feedback are tough for everyone. Who wants to criticize others or be criticized? Although managers have a duty to give honest feedback to staff and peers, many people resist change or differ on how to change—leading to interpersonal conflicts and impacting deliverables.
Measuring outsourced services for your successConformato
Райан Гибсон - опытный заказчик и знает, как аутсорсить разработку и маркетинг в разные локации мира.
14 апреля на Conformato Conference 2015 он представил доклад о том, какими качествами должен обладать подрядчик, как стоит построить коммуникацию. Также поделился советами о том, как можно настроить взаимодействие на разных этапах проекта.
Прошло только 4 доклада из 15. Регистрация открыта по 1 мая. БЕСПЛАТНО
=http://goo.gl/WfSJzU=
Communication Hacks: Strategies for fostering collaboration and dealing with ...All Things Open
Communication Hacks: Strategies for fostering collaboration and dealing with conflict in open source
Presented by Nuritzi Sanchez, GitLab, Inc.
Presented at Open Source 101 2021
Abstract: During this talk, you'll learn about topics like cross-cultural collaboration, giving and receiving feedback, and active listening -- all things that are vital to the health of our open source communities.
After reading many self-help books, watching various TED Talks, and listening to a ton of podcasts, I've condensed my learnings to help you improve your communications skills, deal with conflict, and collaborate better than ever, not only in FOSS, but also everywhere else.
Do you hold people accountable in your personal and professional life? Here are ideas to consider when you need to do this and could use a refresher or motivation.
HR has historically demanded a seat at the executive table where strategic business decisions are made. Getting the seat and actively playing a strategic role in the success of the business are both challenges in their own right. As a former CHRO, Tim reveals what the role is really about and what it was like to be in the boardroom. Tim will share insights into the business skills a CHRO should have and the challenges HR must face and find flexible solutions for once it reaches the top of the leadership hierarchy.
Tim Savage, Former Chief Human Resource Officer, Jumeirah Group
The What, Why & How of 3D and AR in Digital CommercePushON Ltd
Vladimir Mulhem has over 20 years of experience in commercialising cutting edge creative technology across construction, marketing and retail.
Previously the founder and Tech and Innovation Director of Creative Content Works working with the likes of Next, John Lewis and JD Sport, he now helps retailers, brands and agencies solve challenges of applying the emerging technologies 3D, AR, VR and Gen AI to real-world problems.
In this webinar, Vladimir will be covering the following topics:
Applications of 3D and AR in Digital Commerce,
Benefits of 3D and AR,
Tools to create, manage and publish 3D and AR in Digital Commerce.
Is AI-Generated Content the Future of Content Creation?Cut-the-SaaS
Discover the transformative power of AI in content creation with our presentation, "Is AI-Generated Content the Future of Content Creation?" by Puran Parsani, CEO & Editor of Cut-The-SaaS. Learn how AI-generated content is revolutionizing marketing, publishing, education, healthcare, and finance by offering unprecedented efficiency, creativity, and scalability.
Understanding
AI-Generated Content:
AI-generated content includes text, images, videos, and audio produced by AI without direct human involvement. This technology leverages large datasets to create contextually relevant and coherent material, streamlining content production.
Key Benefits:
Content Creation: Rapidly generate high-quality content for blogs, articles, and social media.
Brainstorming: AI simulates conversations to inspire creative ideas.
Research Assistance: Efficiently summarize and research information.
Market Insights:
The content marketing industry is projected to grow to $17.6 billion by 2032, with AI-generated content expected to dominate over 55% of the market.
Case Study: CNET’s AI Content Controversy:
CNET’s use of AI for news articles led to public scrutiny due to factual inaccuracies, highlighting the need for transparency and human oversight.
Benefits Across Industries:
Marketing: Personalize content at scale and optimize engagement with predictive analytics.
Publishing: Automate content creation for faster publication cycles.
Education: Efficiently generate educational materials.
Healthcare: Create accurate content for patients and professionals.
Finance: Produce timely financial content for decision-making.
Challenges and Ethical Considerations:
Transparency: Disclose AI use to maintain trust.
Bias: Address potential AI biases with diverse datasets.
SEO: Ensure AI content meets SEO standards.
Quality: Maintain high standards to prevent misinformation.
Conclusion:
AI-generated content offers significant benefits in efficiency, personalization, and scalability. However, ethical considerations and quality assurance are crucial for responsible use. Explore the future of content creation with us and see how AI is transforming various industries.
Connect with Us:
Follow Cut-The-SaaS on LinkedIn, Instagram, YouTube, Twitter, and Medium. Visit cut-the-saas.com for more insights and resources.
Come learn how YOU can Animate and Illuminate the World with Generative AI's Explosive Power. Come sit in the driver's seat and learn to harness this great technology.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Monthly Social Media News Update May 2024Andy Lambert
TL;DR. These are the three themes that stood out to us over the course of last month.
1️⃣ Social media is becoming increasingly significant for brand discovery. Marketers are now understanding the impact of social and budgets are shifting accordingly.
2️⃣ Instagram’s new algorithm and latest guidance will help us maintain organic growth. Instagram continues to evolve, but Reels remains the most crucial tool for growth.
3️⃣ Collaboration will help us unlock growth. Who we work with will define how fast we grow. Meta continues to evolve their Creator Marketplace and now TikTok are beginning to push ‘collabs’ more too.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
Short video marketing has sweeped the nation and is the fastest way to build an online brand on social media in 2024. In this session you will learn:- What is short video marketing- Which platforms work best for your business- Content strategies that are on brand for your business- How to sell organically without paying for ads.
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.\
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
Top 3 Ways to Align Sales and Marketing Teams for Rapid GrowthDemandbase
In this session, Demandbase’s Stephanie Quinn, Sr. Director of Integrated and Digital Marketing, Devin Rosenberg, Director of Sales, and Kevin Rooney, Senior Director of Sales Development will share how sales and marketing shapes their day-to-day and what key areas are needed for true alignment.
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
SEO as the Backbone of Digital MarketingFelipe Bazon
In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
2. 2www.exploreHR.org
ContentsContents
1. Basic Communication Principles
2. Communication Trilogy : Giving Good Information,
Gathering Good Information, and Building Mutual
Trust
3. Developing Assertive Communication Skills
4. Seven Positive Principles for Cooperative
Communication
5. Developing Active Listening Skills
If you find this presentation useful, please consider telling others
about our site (www.exploreHR.org)
6. 6www.exploreHR.org
We communicate to……We communicate to……
• Get information
• Motivate
• Cheat
• Praise
• Make arrangements
• Give advice
• Sell
• Greet
• Abuse
• Etc
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Verbal, vocal and visualVerbal, vocal and visual
Verbal :Verbal :
The message that
we deliver
Vocal :Vocal :
The voice that we
convey
Visual :Visual :
Our body language
CommunicationCommunication
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Studies tell 70 % of mistakes in theStudies tell 70 % of mistakes in the
workplace are a direct result of poorworkplace are a direct result of poor
communication…..communication…..
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Causes of Communication Difficulties:Causes of Communication Difficulties:
• Lack of information and knowledge
• Not explaining priorities or goals properly
• Not listening
• Not understanding fully and fail to ask questions
• Mind made up, preconceived ideas
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Causes of Communication Difficulties:Causes of Communication Difficulties:
• Not understanding others’ needs
• Not thinking clearly, jumping to conclusions
• Bad mood
• Failure to explore alternatives
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Communication failures can cause…..Communication failures can cause…..
• Loss of business
• Mistakes, inefficiencies
• Lowered productivity
• Poor coordination and cooperation
• Damaged personal or company image
• Frustration, hostility
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Communication failures can cause…..Communication failures can cause…..
• Dissatisfaction with others
• Lowered morale
• Loss of team spirit
• High employee turnover
• Conflict and arguments
• Drop in self esteem and confidence
• Loss of friendship
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• Premature evaluation
• Prejudice
• Inattention
• Stereotyping
• Assumption
• Generalizing
• Poor listening skills
• Fixed ideas
• Preconceptions
• Ignoring or distorting information contrary to our beliefs
Some Common Communication FiltersSome Common Communication Filters
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Everything we do is communicationEverything we do is communication
The way we begin our message often determinesThe way we begin our message often determines
the outcome of the communicationthe outcome of the communication
The way message is delivered always effects theThe way message is delivered always effects the
way message is receivedway message is received
Basic Communication PrinciplesBasic Communication Principles
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The real communication is the message received,The real communication is the message received,
not the message intendednot the message intended
Communication is two way street – we have toCommunication is two way street – we have to
give as well as gathergive as well as gather
Basic Communication PrinciplesBasic Communication Principles
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Six C of giving good informationSix C of giving good information
Give Good InformationGive Good Information
ClearClear ConciseConcise
CourteousCourteousCompleteComplete
CorrectCorrect
ConcreteConcrete
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Give Good InformationGive Good Information
• Use precise, memorable and powerful wordsUse precise, memorable and powerful words
• Support your words with visual aidsSupport your words with visual aids
• Give demonstrationGive demonstration
• Provide examples/metaphors/analogiesProvide examples/metaphors/analogies
• Use the other person “language”Use the other person “language”
When giving information………When giving information………
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7 Positive Principles for7 Positive Principles for
Cooperative CommunicationCooperative Communication
1. Soften the ‘you’s or change the into “I” to avoid soundingavoid sounding
pushypushy
• Instead of : ‘You’ll have to….’, say ‘Could you….’ Or
‘Would you be able to….’
2.2. Focus on the solutionFocus on the solution, not the problem
• Instead of ‘We’re out of mild….’, say ‘I will pop down
the shop for some milk’.
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7 Positive Principles for7 Positive Principles for
Cooperative CommunicationCooperative Communication
3. Turn can’ts into canscan’ts into cans
• Instead of ‘We can’t do that until next week’, say ‘We’ll
be able to do that next week’.
4.4. Take responsibilityTake responsibility – don’t lay blame
• Instead if ‘It’s not my fault’, say ‘Here’s what I can do to
fox that’.
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7 Positive Principles for7 Positive Principles for
Cooperative CommunicationCooperative Communication
5.5. Say what do you wantSay what do you want, not what you don’t want
• Instead of ‘Don’t; drive too fast’, say ‘Drive carefully’
5.5. Focus on the futureFocus on the future, not the past
• Instead of “I’ve told you before not to……, say ‘From
now on…….”
5.5. Share informationShare information rather than argue or accuse
• Instead of ‘No, you’re wrong’, say ‘I see it like this….’
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Assertive CommunicationAssertive Communication
• Make statements that are honest, clear,
brief, and to the point
• Use “I” statement : I’d like, I appreciate,
I think
• Distinguish between fact and opinion
• Ask, don’t tell
• Offer improvement suggestions, not
advice and commands
Verbally,Verbally,
assertiveassertive
people :people :
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Manage your body languageManage your body language
• Sit or stand at right angles and on the same level, and
respect people’s personal space zones
• Use open gestures and body language
• Center your attention exclusively on the other person
• Lean slightly forward to show interest; a bit further forward
to apply pressure, slightly back to reduce pressure
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Manage your body languageManage your body language
• Maintain appropriate eye contact while listening to
encourage the speaker; increase eye contact to apply
pressure; reduce it to lower pressure
• Respond appropriately by basing your responses on what
the other person has just said
• Be relaxed and balanced to make relaxed and open
communication easier
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Gather Good Information withGather Good Information with
your EARsyour EARs
EE – explore by asking questions
AA – affirm to show you’re listening
RR – reflect your understanding
SS – silence, listen some more
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Exploring QuestionsExploring Questions
Open
Questions
Open questions yield lots of information
because they allow a person to explain what is
most important or interesting and encourage
elaboration.
Probing
Questions
Probing questions are those that relate to the
topic we want to explore further. They
encourage the speaker to flesh out the details.
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Closed vs. Open QuestionsClosed vs. Open Questions
When did that happen? What led up to that?
Was your trip successful? What did you manage to
accomplish on your trip?
Did you like the candidate? In what ways do you think that
candidate meets our need?
Did you have a good meeting? What happened at the meeting?
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Some Probing QuestionsSome Probing Questions
• Can you be more specifics?
• Can you give me an example of that?
• What happened then?
• For instance?
• How does this affect you?
• What might cause that, do you think?
• Can you fill me in on the details?
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Active ListeningActive Listening
Giving undivided attention to a speaker in a
genuine effort to understand the speaker's
point of view.
This involves giving them your full attention
and the use of verbal encouragers such as
“Yes”, “Aha” and “Mmm”.
It also includes non-verbal acknowledgements
such as nodding, smiling and body language.
Active
Listening
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Benefits of Active ListeningBenefits of Active Listening
1. It forces people to listen attentively to others
2. It avoids misunderstandings, as people have to
confirm that they do really understand what another
person has said
3. It tends to open people up, to get them to say more
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5 Active Listening Skills5 Active Listening Skills
• Paraphrasing meanings:Paraphrasing meanings: Translate into your own words
what the speaker has said
• Reflecting feelings:Reflecting feelings: when someone is expressing emotion
or feelings or looks emotional (upset, angry, excited),
convey your empathy and encourage the speaker to
continue
• Reflecting factsReflecting facts: briefly summarize the content, or factual
aspects, of what the speaker has said.
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5 Active Listening Skills5 Active Listening Skills
• Synthesizing:Synthesizing: blend several ideas of the speaker into one
theme or idea.
• Imagining out loud:Imagining out loud: imagine what it must be like to be in
the speaker’s place
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To listen more effectively…..To listen more effectively…..
Attend physicallyAttend physically – the right body language helps us to
focus on the speaker and encourages the speaker to give
us more information.
Attend mentallyAttend mentally – follow the speaker’s flow of thought,
listen to understand, not evaluate; listen first, then assess
Check it verballyCheck it verbally – paraphrase, clarify, probe further,
summarize your understanding
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Bad Habits of Poor ListenersBad Habits of Poor Listeners
• Interrupting
• Jumping to conclusions
• Finishing others’ sentences for them
• Frequently (and often abruptly) changing the subject
• Inattentive body language
• Not responding to what others have said
• Failing to ask questions and give feedback
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Good Habits of Effective ListenersGood Habits of Effective Listeners
• Looking at the speaker in order to observe body language and
pick up subtle nuances of speech
• Asking questions
• Giving speakers time to articulate their thoughts
• Letting people finish what they are saying before giving their
opinion
• Remaining poised, calm, and emotionally controlled
• Looking alert and interested
• Responding with nods and ‘uh-uhms’.
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When receiving/listening feedbackWhen receiving/listening feedback
• Listen, don’t resistListen, don’t resist
• Keep calmKeep calm and keep breathing
• Let your body language show you areyou are
receptivereceptive
• Ask questionsAsk questions to make sure you’ve
understood
• Don’t be overlyDon’t be overly sensitivesensitive, self
protective or cavalier
Receiving
feedback
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When receiving/listening feedbackWhen receiving/listening feedback
Receiving
feedback
• Does the person offering feedback
know what they’re talking aboutknow what they’re talking about?
• What other information do you haveother information do you have
that supports the feedback?
• If you’re tempted to ignore it, do you
have evidence that contradicts theevidence that contradicts the
feedbackfeedback?
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When receiving/listening criticismWhen receiving/listening criticism
• Make sure your self image stays positiveself image stays positive.
• Mentally examine your critic’s intentions so you will know howhow
best to deal with the informationbest to deal with the information.
• Filter the criticismFilter the criticism. Strain out emotion and find the facts. Then
you can respond to the useful information.
• Ask questionsAsk questions until you understand what the speaker is trying to
tell you.
• Don’t make excuseDon’t make excuse. Listen to understand.
• Focus on the futureFocus on the future : what can you do to improve?
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Recommended Further Readings:
1. Kris Cole, Crystal Clear Communication : Skills for Understanding and
Being Understood, Synergy Books International
2. David A. Whetten and Kim S. Cameron, Developing Management Skills,
Harpers Collins Publisher.