The document provides information about conducting user research for a course management tool redesign project. It lists announcements, shows and tells, and user research as topics. Under user research, it discusses survey, interview, and focus group research methods, and provides tips for choosing a method, asking questions, and analyzing the collected data to understand users' goals, activities, difficulties and feedback.

1. ANNOUNCEMENTS
Course redesign help - Monday

2. SHOW & TELL

4. USER RESEARCH

5. SOME RESEARCH TOOLS
Surveys
Interviews
Focus
groups

6. WHAT DO YOU ASK?
Course management tool

7. WHAT DO YOU ASK?
ASK ABOUT DO NOT ASK:
Users’ general goals What do you want?
Activities related to How would you design
area (courses, it?
studying)
Difficulties,
frustrations (what’s
easy/difficult)

8. SOME RESEARCH TOOLS
Surveys HOW DO YOU CHOOSE?
Interviews
Course
Focus management tool
groups

9. SOME TIPS
Surveys  Specific measures of time,
frequency (NOT: rarely – often)
Interviews  Establish rapport!
 Homogenous / Heterogeneous
Focus
groups  Groupthink
 Domination by one member

10. DATA ANALYSIS
Surveys Frequencies, Means, Most
common answers
Interviews
Themes & patterns from
Focus recurring answers
groups