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Enterprise BPMSandy Kemsley l www.column2.com l @skemsley
Agenda   l   BPM definition and benefits   l   BPM in the enterprise       l   Use cases       l   Platform capability and...
BPM DefinedManagement Discipline        Methods and Toolsl Performance                l Techniques and  improvement by    ...
BPM BenefitsDiscipline & Methodology    Technologyl Process orientation       l Efficiencyl End-to-end optimization   l Co...
Enterprise BPM Goals: Develop   l   Reusable process components       l   Build library of process assets       l   Goal: ...
Enterprise BPM Goals: Execute   l   Common UI       l   Provide a single UI to legacy applications       l   Goal: ease of...
Enterprise BPM Use CasesStructured             Structured with ad        Unstructured with          Unstructured• Automati...
BPM in the Enterprise: Model    l   Support for all enterprise process use        cases    l   Tools for business and IT  ...
BPM in the Enterprise: Develop    l   Support enterprise technology standards        l   Development languages        l   ...
BPM in the Enterprise: Execute    l   Single sign-on        l   Coordinate with other applications    l   High availabilit...
Cultural Issues in Enterprise BPM    l   IT must relinquish some control        l   Model and design    l   Business must ...
Lessons in Enterprise BPM   l   Don’t pave the cowpaths, improve them   l   Get something simple working first, then      ...
Thank YouSandy Kemsley l www.column2.com l @skemsley
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Enterprise BPM

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Enterprise BPM

  1. 1. Enterprise BPMSandy Kemsley l www.column2.com l @skemsley
  2. 2. Agenda l BPM definition and benefits l BPM in the enterprise l Use cases l Platform capability and flexibility l Cultural factors l Lessons learned
  3. 3. BPM DefinedManagement Discipline Methods and Toolsl Performance l Techniques and improvement by technology used to leveraging the processes model, manage and as assets optimize business processes
  4. 4. BPM BenefitsDiscipline & Methodology Technologyl Process orientation l Efficiencyl End-to-end optimization l Compliancel Business buy-in l Agility l Visibility
  5. 5. Enterprise BPM Goals: Develop l Reusable process components l Build library of process assets l Goal: faster time to build l Orchestration/integration l Integrate multiple complex systems l Goal: automation, efficiency, reduced coding
  6. 6. Enterprise BPM Goals: Execute l Common UI l Provide a single UI to legacy applications l Goal: ease of use l Work Management l Getting the right work to the right person l Goal: worker effectiveness
  7. 7. Enterprise BPM Use CasesStructured Structured with ad Unstructured with Unstructured• Automation and hoc exceptions pre-defined • Case management integration • Automation with fragments with no a priori• e.g., automated flexible human • Case management knowledge regulatory process activities with complex process • e.g., investigations • e.g., financial back- snippets office transactions • e.g., insurance claims
  8. 8. BPM in the Enterprise: Model l Support for all enterprise process use cases l Tools for business and IT l Document processes l Shared models for design
  9. 9. BPM in the Enterprise: Develop l Support enterprise technology standards l Development languages l Integration layers l User interface l Branding and customization l Portal integration l Enterprise development best practices l Source code control l Testing l Configuration management
  10. 10. BPM in the Enterprise: Execute l Single sign-on l Coordinate with other applications l High availability l Anytime, anywhere
  11. 11. Cultural Issues in Enterprise BPM l IT must relinquish some control l Model and design l Business must take some responsibility l Ensuring process quality l Agility and responsiveness l The role of the CoE
  12. 12. Lessons in Enterprise BPM l Don’t pave the cowpaths, improve them l Get something simple working first, then automate and integrate l Don’t try to structure unstructured processes l Let the right person for the job do the job l Leverage reusable assets from project to program
  13. 13. Thank YouSandy Kemsley l www.column2.com l @skemsley

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