This document discusses enterprise business process management (BPM). It defines BPM and outlines its benefits, including process orientation, end-to-end optimization, business buy-in, efficiency, compliance, and agility. The document discusses enterprise BPM goals around developing reusable process components, orchestration/integration, and work management. It also covers enterprise BPM use cases and considerations for modeling, developing, executing, and cultural issues in enterprise BPM implementations. Lastly, it provides lessons learned, such as improving rather than replacing existing processes and getting simple processes working first before automating.

1. Enterprise BPM
Sandy Kemsley l www.column2.com l @skemsley

2. Agenda
l BPM definition and benefits
l BPM in the enterprise
l Use cases
l Platform capability and flexibility
l Cultural factors
l Lessons learned

3. BPM Defined
Management Discipline Methods and Tools
l Performance l Techniques and
improvement by technology used to
leveraging the processes model, manage and
as assets optimize business
processes

4. BPM Benefits
Discipline & Methodology Technology
l Process orientation l Efficiency
l End-to-end optimization l Compliance
l Business buy-in l Agility
l Visibility

5. Enterprise BPM Goals: Develop
l Reusable process components
l Build library of process assets
l Goal: faster time to build
l Orchestration/integration
l Integrate multiple complex systems
l Goal: automation, efficiency, reduced coding

6. Enterprise BPM Goals: Execute
l Common UI
l Provide a single UI to legacy applications
l Goal: ease of use
l Work Management
l Getting the right work to the right person
l Goal: worker effectiveness

7. Enterprise BPM Use Cases
Structured Structured with ad Unstructured with Unstructured
• Automation and hoc exceptions pre-defined • Case management
integration • Automation with fragments with no a priori
• e.g., automated flexible human • Case management
knowledge
regulatory process activities with complex process • e.g., investigations
• e.g., financial back- snippets
office transactions • e.g., insurance claims

8. BPM in the Enterprise: Model
l Support for all enterprise process use
cases
l Tools for business and IT
l Document processes
l Shared models for design

9. BPM in the Enterprise: Develop
l Support enterprise technology standards
l Development languages
l Integration layers
l User interface
l Branding and customization
l Portal integration
l Enterprise development best practices
l Source code control
l Testing
l Configuration management

10. BPM in the Enterprise: Execute
l Single sign-on
l Coordinate with other applications
l High availability
l Anytime, anywhere

11. Cultural Issues in Enterprise BPM
l IT must relinquish some control
l Model and design
l Business must take some responsibility
l Ensuring process quality
l Agility and responsiveness
l The role of the CoE

12. Lessons in Enterprise BPM
l Don’t pave the cowpaths, improve them
l Get something simple working first, then
automate and integrate
l Don’t try to structure unstructured
processes
l Let the right person for the job do the job
l Leverage reusable assets from project to
program

13. Thank You
Sandy Kemsley l www.column2.com l @skemsley