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Enterprise BPM




Sandy Kemsley l www.column2.com l @skemsley
Agenda
   l   BPM definition and benefits
   l   BPM in the enterprise
       l   Use cases
       l   Platform capability...
BPM Defined
Management Discipline        Methods and Tools
l Performance                l Techniques and

  improvement by...
BPM Benefits
Discipline & Methodology    Technology
l Process orientation       l Efficiency

l End-to-end optimization   ...
Enterprise BPM Goals: Develop
   l   Reusable process components
       l   Build library of process assets
       l   Goa...
Enterprise BPM Goals: Execute
   l   Common UI
       l   Provide a single UI to legacy applications
       l   Goal: ease...
Enterprise BPM Use Cases




Structured             Structured with ad        Unstructured with          Unstructured
• Au...
BPM in the Enterprise: Model
    l   Support for all enterprise process use
        cases
    l   Tools for business and I...
BPM in the Enterprise: Develop
    l   Support enterprise technology standards
        l   Development languages
        l...
BPM in the Enterprise: Execute
    l   Single sign-on
        l   Coordinate with other applications

    l   High availab...
Cultural Issues in Enterprise BPM
    l   IT must relinquish some control
        l   Model and design

    l   Business m...
Lessons in Enterprise BPM
   l   Don’t pave the cowpaths, improve them
   l   Get something simple working first, then
   ...
Thank You




Sandy Kemsley l www.column2.com l @skemsley
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Enterprise BPM

  1. 1. Enterprise BPM Sandy Kemsley l www.column2.com l @skemsley
  2. 2. Agenda l BPM definition and benefits l BPM in the enterprise l Use cases l Platform capability and flexibility l Cultural factors l Lessons learned
  3. 3. BPM Defined Management Discipline Methods and Tools l Performance l Techniques and improvement by technology used to leveraging the processes model, manage and as assets optimize business processes
  4. 4. BPM Benefits Discipline & Methodology Technology l Process orientation l Efficiency l End-to-end optimization l Compliance l Business buy-in l Agility l Visibility
  5. 5. Enterprise BPM Goals: Develop l Reusable process components l Build library of process assets l Goal: faster time to build l Orchestration/integration l Integrate multiple complex systems l Goal: automation, efficiency, reduced coding
  6. 6. Enterprise BPM Goals: Execute l Common UI l Provide a single UI to legacy applications l Goal: ease of use l Work Management l Getting the right work to the right person l Goal: worker effectiveness
  7. 7. Enterprise BPM Use Cases Structured Structured with ad Unstructured with Unstructured • Automation and hoc exceptions pre-defined • Case management integration • Automation with fragments with no a priori • e.g., automated flexible human • Case management knowledge regulatory process activities with complex process • e.g., investigations • e.g., financial back- snippets office transactions • e.g., insurance claims
  8. 8. BPM in the Enterprise: Model l Support for all enterprise process use cases l Tools for business and IT l Document processes l Shared models for design
  9. 9. BPM in the Enterprise: Develop l Support enterprise technology standards l Development languages l Integration layers l User interface l Branding and customization l Portal integration l Enterprise development best practices l Source code control l Testing l Configuration management
  10. 10. BPM in the Enterprise: Execute l Single sign-on l Coordinate with other applications l High availability l Anytime, anywhere
  11. 11. Cultural Issues in Enterprise BPM l IT must relinquish some control l Model and design l Business must take some responsibility l Ensuring process quality l Agility and responsiveness l The role of the CoE
  12. 12. Lessons in Enterprise BPM l Don’t pave the cowpaths, improve them l Get something simple working first, then automate and integrate l Don’t try to structure unstructured processes l Let the right person for the job do the job l Leverage reusable assets from project to program
  13. 13. Thank You Sandy Kemsley l www.column2.com l @skemsley
  • sendtoraju

    Apr. 21, 2012

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