Download to read offline
Uploaded bySandy Kemsley
Smarter Mobile Apps
This document discusses how process management and decision management can help create smarter mobile apps. It begins with examples of how current mobile apps utilize location services and cameras. It then outlines limitations of traditional platforms in personalization, localization, and real-time responses. The roles of process management and decision management are described in integrating mobile apps with backend systems and automating decisions. The presentation argues that these approaches can provide a better mobile experience through seamless processes, localized answers rather than just data, and straight-through digital processing.
More Related Content
Smarter Mobile Apps
- 1. Smarter Mobile Apps with Processand Decision Management JamesTaylor Sandy Kemsley
- 2. Your Presenters James Taylor Wework with clients to improve their business by identifying and modeling decisions, and applying business rules and analytic technology to automate & improve them. Recognized experts and champions of Decision Management Sandy Kemsley I work with enterprise clients to evaluate and deploy process management systems and practices within their core businesses I write and speak on BPM and digital transformation as an industry analyst, and blog at column2.com 2© Decision Management Solutions and Kemsley Design, 2016
- 3. Agenda 1. Excellence InEnterprise Mobile Apps 2. Limitations In Traditional Platforms 3. The Role Of Process Management 4. The Role Of Decision Management 5. Making A Case For Smarter Mobile Apps 6. Next Steps 3© Decision Management Solutions and Kemsley Design, 2016
- 4.
- 5. Consumer Banking MobileApp Uses mobile capabilities: GPS for branch/ATM location Camera for check deposit Interaction with back-end processes and decisions: Deposit validation Transaction dispute Travel insurance application Foreign cash orders 5© Decision Management Solutions and Kemsley Design, 2016
- 6. Home Healthcare CaseWorker App Uses mobile capabilities: GPS for patient location Camera for patient photos Interaction with back-end processes and decisions: Provide recommendations based on clinical observations Initiate other medical services and processes 6© Decision Management Solutions and Kemsley Design, 2016
- 7. 7© Decision ManagementSolutions and Kemsley Design, 2016 Usability, convenience, mobile form factor are necessary but not sufficient
- 8. Mobile context iscritical. Localization and personalization matter 8© Decision Management Solutions and Kemsley Design, 2016
- 9. 9© Decision ManagementSolutions and Kemsley Design, 2016 Mobile users need seamless, real-time responses, all the time
- 10.
- 11. © Decision ManagementSolutions and Kemsley Design, 2016 11 No Personalization Mindlessly consistent No localization No geo-awareness No user-centricity
- 12. © Decision ManagementSolutions and Kemsley Design, 2016 12 Manual, Office-based Interactions Assume an office Assume policies and regulations can be consulted Assume people are involved
- 13. Wait for ahuman interaction Don’t act on your behalf Present data but don’t use it © Decision Management Solutions and Kemsley Design, 2016 13 Passive
- 14. The Role OfProcess Management
- 15. Processes Make TheApp Part Of The Action The same process accessed by any device, from mobile to desktop Mobile apps can be fully-functional participants in a business process Create, view and complete tasks Information capture at the point of interaction © Decision Management Solutions and Kemsley Design, 2016 15
- 16. Leverage Mobile CapabilitiesWithin Process Allow mobile workers to interact directly with process Avoid manual rekeying/synchronization of data gathered in the field Device-specific capture methods Photographs/video as process attachments GPS location to validate mobile users 16© Decision Management Solutions and Kemsley Design, 2016
- 17. The Role OfDecision Management
- 18. © Decision ManagementSolutions and Kemsley Design, 2016 18 Decisions Drive Better Mobile Apps
- 19. 19© Decision ManagementSolutions and Kemsley Design, 2016 Decision Management Systems Business Rules Predictive Analytics External Data Big Data
- 20. Making A CaseFor Smarter Mobile Apps
- 21. Making A CaseFor Smarter Mobile Apps 21© Decision Management Solutions and Kemsley Design, 2016 Once and done right, right now Less data, less paperwork, more answers, more actions Customer engagement Enterprise Optimization
- 22.
- 23.
- 24. Building Smarter MobileApps Upgrade your back-end, not just your UI Process Management Seamless experience Integrated channel Action-oriented Decision Management Answers not data Real-time Straight through processing © Decision Management Solutions and Kemsley Design, 2016 24
- 25.