The document discusses the role of intelligent content capture in digital transformation. It provides examples of companies like Lemonade Insurance, Zipcar, and Foodora that have digitally transformed their businesses through approaches like using AI chatbots, mobile apps, and automating processes. The presentation argues that incremental improvement is not enough and businesses need to radically change by focusing on customer journeys, enabling self-service, removing intermediaries, and shifting business models. It emphasizes that intelligent content capture can drive speed, automation, accuracy and provide a rich contextual understanding of customers to power digital transformation and recommendations. The presentation concludes by advising businesses to start small by adding intelligent capture to existing processes and to disrupt the status quo.
A bit of a technical look at how to design process-based applications (a.k.a. Smart Process Applications): why they are different from traditional structured BPM, and all of the components that you need to consider. Delivered at DST's ADVANCE Forum in London, June 2014.
A joint webinar presentation with James Taylor on using BPM and DM as a back-end for mobile applications to make them smarter and more integrated with core business processes.
Improve Revenue, Competitive Differentiation, Costs and Compliance Through Improved Control Over Business Processes
From a recent webinar sponsored by Signavio. Replay available at https://www.signavio.com/events/focus-on-banking-processes/
A presentation that I gave to a University of Toronto Computer Engineering class -- they were studying BPM and creating a process modeling too, and their instructor wanted them to see how BPM is used in the real world.
A bit of a technical look at how to design process-based applications (a.k.a. Smart Process Applications): why they are different from traditional structured BPM, and all of the components that you need to consider. Delivered at DST's ADVANCE Forum in London, June 2014.
A joint webinar presentation with James Taylor on using BPM and DM as a back-end for mobile applications to make them smarter and more integrated with core business processes.
Improve Revenue, Competitive Differentiation, Costs and Compliance Through Improved Control Over Business Processes
From a recent webinar sponsored by Signavio. Replay available at https://www.signavio.com/events/focus-on-banking-processes/
A presentation that I gave to a University of Toronto Computer Engineering class -- they were studying BPM and creating a process modeling too, and their instructor wanted them to see how BPM is used in the real world.
Transforming To A Customer-Focused BusinessSandy Kemsley
From seminars that I gave for IBM in Boston and Seattle, June 2014. I covered a number of different emerging technologies and how they can be assembled for useful business cases, with a focus on cloud.
Process Automation for Business SurvivalSandy Kemsley
My keynote presented at ProcessMaker's ProcessCon 2021. One year into the pandemic, business processes and supply chains have been severely disrupted. Organizations that are thriving (or at least surviving) are those that are proactively redesigning and automating their processes to respond quickly to new conditions. Hear about the fundamental, permanent changes to how work is done, and how intelligent process automation has moved from being a luxury to an essential support for businesses.
We’ve created a monster! Truth and fiction in SOAJon Collins
This presentation is about Service Oriented Architecture, or SOA. Why ‘we’ve created a monster’? This presentation considers SOA as both bandwagon and what’s really happening in organisations around the globe.
Master Data as Critical Success Factor in Digitalising Service BusinessLoihde Advisory
Presentation by Mr. Tero Laatikainen, Partner, Talent Base Oy and Mr. Heikki Ilvessalo, Development Director, Castrén & Snellman Attorneys about the role of Master Data in digitalizing service business.
Presentation is originally presented on 24th April, 2016 in marcus evans Master Data and Enterprise Information Management Conference in Berlin. Presentation notes available under the Notes tab.
Digital Transformation: Going Paperless and Mobile with Process AutomationBizagi
Going paperless not only helps with the environment but also saves time, money and improves security. WL Bank, a specialist for real estate financing, shares its journey of going paperless for critical decision-making process.
Download this presentation as David Schenke, Application Development Manager of WL Bank discusses:
•How process automation improves decision making
•How mobility empowers stakeholders to be agile and responsive
•How WL Bank is transforming to a paperless organization
About WL Bank
The WL BANK AG is a customer and a highly competitive Pfandbrief bank in the cooperative financial cooperative banks. The WL BANK is one of the DZ BANK Group. The DZ BANK AGGerman Central Cooperative Bank is the central bank of the People's cooperative banks.
About Bizagi
Headquartered in the UK and with operations across North America, Europe and Latin America, Bizagi is a global leader in digital business platforms. With a global user community of over 650,000 process pioneers, Bizagi has helped over 500 enterprises in 50 countries to survive and thrive in the digital age. For more information, please visit www.bizagi.com
Watch the video here: https://youtu.be/lQ0BfayE1To
At Voxell we want to help quide the construction industry into a smarter, digitally led way of working, ultimately transforming the built environment around us.
Cloud Computing is a megatrend, and an enabler for innovation and business transformation. This presentation is a summary of a Cloud Adoption Framework to the journey that business have to take on adopting, implementing and migrating to the Cloud.
Digital Transformation: How Does Adidas Automate and Integrate Digital Operat...Bizagi
Want to know how manufacturing and retail giant adidas tackles IT integration? With 500 sales operations, 400 factories and over 10,000 staff around the world, adidas has a strategic and dedicated team for Global Integration Services – connecting disparate systems and data to save time and effort across the business.
Learn from Mohammed Ghadban of Adidas to see how this team has:
•Added a layer of agility on top of the systems adidas was already using
•Integrated process automation with technologies including SAP and SharePoint
•Adopted the agile development methodology by using an agile digital platform
About Adidas
Adidas AG is a German multinational corporation, headquartered in Herzogenaurach, Bavaria, that designs and manufactures shoes, clothing and accessories. It is the largest sportswear manufacturer in Europe, and the second largest in the world.
About Bizagi
Headquartered in the UK and with operations across North America, Europe and Latin America, Bizagi is a global leader in digital business platforms. With a global user community of over 650,000 process pioneers, Bizagi has helped over 500 enterprises in 50 countries to survive and thrive in the digital age. For more information, please visit www.bizagi.com
Watch the Video here : https://youtu.be/ry8KxE1W7ZI
Big Data, customer analytics and loyalty marketingKevin May
Want to improve the customer experience while optimizing customer service, marketing spend and wallet share?
In this FREE webinar from Tnooz and IBM, attendees learn the benefits of big data analytics including:
Developing persona-level customer segmentation.
Improving products/services launches.
Optimizing return on marketing spend.
Utilizing social media analytics.
Webinar presenters are:
Kurt Wedgwood – information agenda consultant for travel and transportation, IBM
Tzaras Christon – executive vice president for growth, Aginity
Kevin May - editor and moderator, Tnooz
Gene Quinn - CEO and producer, Tnooz
Transforming To A Customer-Focused BusinessSandy Kemsley
From seminars that I gave for IBM in Boston and Seattle, June 2014. I covered a number of different emerging technologies and how they can be assembled for useful business cases, with a focus on cloud.
Process Automation for Business SurvivalSandy Kemsley
My keynote presented at ProcessMaker's ProcessCon 2021. One year into the pandemic, business processes and supply chains have been severely disrupted. Organizations that are thriving (or at least surviving) are those that are proactively redesigning and automating their processes to respond quickly to new conditions. Hear about the fundamental, permanent changes to how work is done, and how intelligent process automation has moved from being a luxury to an essential support for businesses.
We’ve created a monster! Truth and fiction in SOAJon Collins
This presentation is about Service Oriented Architecture, or SOA. Why ‘we’ve created a monster’? This presentation considers SOA as both bandwagon and what’s really happening in organisations around the globe.
Master Data as Critical Success Factor in Digitalising Service BusinessLoihde Advisory
Presentation by Mr. Tero Laatikainen, Partner, Talent Base Oy and Mr. Heikki Ilvessalo, Development Director, Castrén & Snellman Attorneys about the role of Master Data in digitalizing service business.
Presentation is originally presented on 24th April, 2016 in marcus evans Master Data and Enterprise Information Management Conference in Berlin. Presentation notes available under the Notes tab.
Digital Transformation: Going Paperless and Mobile with Process AutomationBizagi
Going paperless not only helps with the environment but also saves time, money and improves security. WL Bank, a specialist for real estate financing, shares its journey of going paperless for critical decision-making process.
Download this presentation as David Schenke, Application Development Manager of WL Bank discusses:
•How process automation improves decision making
•How mobility empowers stakeholders to be agile and responsive
•How WL Bank is transforming to a paperless organization
About WL Bank
The WL BANK AG is a customer and a highly competitive Pfandbrief bank in the cooperative financial cooperative banks. The WL BANK is one of the DZ BANK Group. The DZ BANK AGGerman Central Cooperative Bank is the central bank of the People's cooperative banks.
About Bizagi
Headquartered in the UK and with operations across North America, Europe and Latin America, Bizagi is a global leader in digital business platforms. With a global user community of over 650,000 process pioneers, Bizagi has helped over 500 enterprises in 50 countries to survive and thrive in the digital age. For more information, please visit www.bizagi.com
Watch the video here: https://youtu.be/lQ0BfayE1To
At Voxell we want to help quide the construction industry into a smarter, digitally led way of working, ultimately transforming the built environment around us.
Cloud Computing is a megatrend, and an enabler for innovation and business transformation. This presentation is a summary of a Cloud Adoption Framework to the journey that business have to take on adopting, implementing and migrating to the Cloud.
Digital Transformation: How Does Adidas Automate and Integrate Digital Operat...Bizagi
Want to know how manufacturing and retail giant adidas tackles IT integration? With 500 sales operations, 400 factories and over 10,000 staff around the world, adidas has a strategic and dedicated team for Global Integration Services – connecting disparate systems and data to save time and effort across the business.
Learn from Mohammed Ghadban of Adidas to see how this team has:
•Added a layer of agility on top of the systems adidas was already using
•Integrated process automation with technologies including SAP and SharePoint
•Adopted the agile development methodology by using an agile digital platform
About Adidas
Adidas AG is a German multinational corporation, headquartered in Herzogenaurach, Bavaria, that designs and manufactures shoes, clothing and accessories. It is the largest sportswear manufacturer in Europe, and the second largest in the world.
About Bizagi
Headquartered in the UK and with operations across North America, Europe and Latin America, Bizagi is a global leader in digital business platforms. With a global user community of over 650,000 process pioneers, Bizagi has helped over 500 enterprises in 50 countries to survive and thrive in the digital age. For more information, please visit www.bizagi.com
Watch the Video here : https://youtu.be/ry8KxE1W7ZI
Big Data, customer analytics and loyalty marketingKevin May
Want to improve the customer experience while optimizing customer service, marketing spend and wallet share?
In this FREE webinar from Tnooz and IBM, attendees learn the benefits of big data analytics including:
Developing persona-level customer segmentation.
Improving products/services launches.
Optimizing return on marketing spend.
Utilizing social media analytics.
Webinar presenters are:
Kurt Wedgwood – information agenda consultant for travel and transportation, IBM
Tzaras Christon – executive vice president for growth, Aginity
Kevin May - editor and moderator, Tnooz
Gene Quinn - CEO and producer, Tnooz
Transforming Business with Smarter AnalyticsCTI Group
Transforming Business with Smarter Analytics by Deb Mukherji @ BPT IBM Innovative Indonesia with Smarter Analytics, 12 June 2013, Shangri-La Hotel Jakarta
The Role Cognitive APIs Play in Transforming BusinessIBM Watson
Artificial intelligence (AI), machine learning, and over 50 technologies behind Watson cognitive computing are reshaping our human-computer interactions in business and in science. The application programming interface (API) economy has provided a means to access these new cognitive computing capabilities in highly flexible and consumable ways. Watson cognitive APIs are embedded into existing business systems and used in combinations to create lines of business once previously non-existent. Check out this upcoming webcast and join a Watson guru as he discusses how cognitive APIs are being applied for business value and transformation.
Featured Speaker
Rahul Singhal - Program Director for IBM Watson Developer Cloud
Digital Transformation in Automotive Industry Chinese-German CAR Symposiumaccenture
China has now the world’s largest netizen population and the largest e-commerce market. With a large population of “always on” consumers, the digital eco-system is evolving rapidly in China and is drastically redefining customer experience management in all key dimensions. Fast development of connected car technology and its new applications have created a new biz platform. What does this mean for car manufacturers?
Self-service analytics @ Leaseplan Digital: from business intelligence to int...webwinkelvakdag
Our mission is to drive digital data intelligence in a 55-year old company currently undergoing digital transformation.
We do this through cloud big data architecture and intuitive business performance visualizations based on multiple data sources across customer journeys. Join this session to find out how we are enabling enterprise wide adoption of self-service analytics both internally as single source of truth of business performance and as embedded analytics solution to end customers for real-time vehicle maintenance steering through predictive models.
In this session we will share our challenges, learnings, achievements and roadmap to embed self-service analytics in LeasePlan.
While many Digital Transformation initiatives are focused on improving the customer experience, often too little attention is paid to the customer-facing operational decisions that impact customers every day. To get the most from your Digital Transformation efforts, your customers’ experience and the decisions that impact it cannot be ignored.
Cloud technology is no longer a new player in the market,
but it’s a mature and integral part of the IT landscape and a
key parameter in driving business growth. It is an
indispensable topic among CXOs. A research by Fraedon has
found that almost half of the banks find their legacy
systems to be the biggest hindrance in their growth.
Fast Data for Competitive Advantage: 4 Steps to Expand your Window of Opportu...VoltDB
In this webinar, you’ll hear VoltDB CEO, Bruce Reading, outline 4 steps to expand your window of opportunity while avoiding risky options that can destroy your business. Technology innovator and CEO of Emagine International, David Peters, will also share key lessons learned from establishing his company’s ability to use fast data to crush competitors and execute on Emagine’s ability to open new markets. To view the webinar in its entirety, click here: http://learn.voltdb.com/WRExecSeries1.html
Why digital business automation is vital to the customer experience featuring...Bizagi
As businesses strive to transform in order to survive and thrive in the digital age, digital initiatives have become increasingly focused on the customer experience (CX) rather than more traditional goals of efficiency and cost reduction.
So what does this mean for those tasked with delivering digital innovation and applications to the business? It means re-thinking operational models to connect employees, processes and devices with personalized and contextualized information – all to better serve customers.
Bizagi and guest speaker Rob Koplowitz, VP and Principal Analyst at Forrester Researchdiscuss how today’s digital platform technologies can support these goals.
View now for answers to questions like:
-What does digital transformation mean for traditional businesses?
-Why is the shift from cost efficiency to customer experience so important?
-How can digital platforms help you improve the customer experience?
-Important strategies for delivering business applications faster in 2017
Who should view: Digital Transformation Leaders, Application Development Leaders, IT and Business Process Professionals.
About Rob Koplowitz
Rob’s research focuses on business process management as well as artificial intelligence and cognitive computing.
Rob returns to Forrester after leading IBM’s strategy for integrating Watson into the company’s collaboration services. Rob brings many years of experience in enterprise software consulting, product marketing, product management, and strategy.
Entry Points – How to Get Rolling with Big Data AnalyticsInside Analysis
The Briefing Room with Robin Bloor and IBM
Live Webcast Sept. 24, 2013
Watch the archive: https://bloorgroup.webex.com/bloorgroup/lsr.php?AT=pb&SP=EC&rID=7501927&rKey=664935ceb7de1aec
Where to begin? That question remains prominent for many organizations who are trying to leverage the value of big data analytics. Most sources of big data are quite different than traditional enterprise data systems. This requires new skill sets, both for the granular integration work, as well as the strategic business perspective required to design useful solutions.
Register for this episode of The Briefing Room to hear veteran Analyst Dr. Robin Bloor as he explains the pain points associated with modern data volumes and types. He will be briefed by Rick Clements of IBM, who will tout IBM's big data platform, specifically InfoSphere BigInsights, InfoSphere Streams and InfoSphere Data Explorer. He will also present specific use cases that demonstrate how IT and the line of business can springboard over existing challenges, gain insight and improve operational performance.
Visit InsideAnalysis.com for more information
Emerging Technologies - The Future Of Finance (CIMA Feb 2019)Michael Sadler
A presentation by IBM on the topic of "The Future Of Finance" examining emerging trends, and how accountants can to prepare for the transition from "running the numbers" to being value-adding partners to the business.
It’s time to switch from a System of Records to Systems of Engagement!
With #SystemsOfEngagement you can accelerate your revenue growth, powered by modern apps, smart devices and analytics, thus engaging in one lifetime conversation with your customers.
In this presentation from Sriram Jayaraman, Director of Technology, Aditi Technologies, you will learn how organizations can create a compelling experience to accelerate growth while building a long term relationship with your customers.
Digital Engineering: Top Three Imperatives for Banks and Financial Services C...Cognizant
Banking and financial services organizations need a blueprint for building modern digital capabilities, reducing technical debt and accelerating cost-cutting via the cloud. Here are some practical strategies for doing that, and examples of organizations achieving success.
Event-driven Business: How Leading Companies Are Adopting Streaming Strategiesconfluent
With the evolution of data-driven strategies, event-based business models are influential in innovative organizations. These new business models are built around the availability of real-time information on customers, payments and supply chains. As businesses look to expand traditional revenues, sourcing events from enterprise applications, mobile apps, IoT devices and social media in real time becomes essential to staying ahead of the competition.
Join John Santaferraro, Research Director at leading IT analyst firm Enterprise Management Associates (EMA), and Lyndon Hedderly, Director of Customer Solutions at Confluent, to learn how business and technology leaders are adopting streaming strategies and how the world of streaming data implementations have changed for the better.
You will also learn how organizations are:
-Adopting streaming as a strategic decision
-Using streaming data for a competitive advantage
-Using real-time processing for their applications
-Evolving roadblocks for streaming data
-Creating business value with a streaming platform
A Perfect Combination: Case Management and Low CodeSandy Kemsley
A paper that I wrote on case management and low code. Low code application development platforms are definitely the way to go for building long-tail case management, but you can also flip this around: the case management paradigm is a perfect match when you're building low-code applications.
The paper was sponsored by TIBCO but doesn't discuss their products.
Review of the St. Andrew's community market in 2009Sandy Kemsley
For those of you who come to Slideshare for my business presentations, this isn't one of them! Instead, it's a presentation about a community market that I was involved in a few years ago.
A summary of a community farmers' market that we helped to organize and run during the summer of 2009. Unfortunately, business was not good enough that year to inspire the farmers to return, so we only had one year of it, but it's still a fond memory for the neighbourhood. For some reason, this presentation was removed from when it was originally posted in 2009, so reposting now in 2018.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
3. What is Digital Transformation?
Radical business change, enabled by digital
platforms
New business models
New markets
New competencies
Innovation, not incremental
Copyright Kemsley Design Ltd., 2016 3
4. Lemonade Insurance
AI chatbot customer interface
Mobile video/photo capture
Broker disintermediation
Automated decisions and
processes
Social impact business model
Copyright Kemsley Design Ltd., 2016 4
5. Zipcar Car Sharing
Copyright Kemsley Design Ltd., 2016 5
Mobile device GPS
Vehicle telemetry
Rental agent disintermediation
Bundled services business
model
Social media content analytics
for proactive customer service
6. Foodora Restaurant Delivery
Co-branded core competency
replacing partners’ capability
Mobile device GPS
Mobile payment
Realtime delivery status
monitoring
Copyright Kemsley Design Ltd., 2016 6
7. How Will Your Business Be Digitally
Transformed?
Customer enablement
Channel disintermediation
Intelligent content
Automated processes and decisions
Transform, or be disrupted!
Copyright Kemsley Design Ltd., 2016 7
9. Why Incremental Improvement Isn’t
Enough
Traditional metrics are still necessary:
Efficiency
Speed
Compliance
…but you may just be doing the wrong thing better
Copyright Kemsley Design Ltd., 2016 9
10. Focus on the Customer Journey
Map customer activities and goals
Make your business part of the customer’s process,
rather than the other way around
Optimize for the customer’s goals, not (just) internal
operational efficiency
Copyright Kemsley Design Ltd., 2016 10
11. Shifting Your Business Model
Understand your customers’ context
Enable self-service
Automate everything possible
Remove unnecessary intermediaries
Rethink cash cows before they get fat and lazy
Copyright Kemsley Design Ltd., 2016 11
12. Overcoming Digital Transformation
Challenges
Better customer-facing applications
Simple but full-featured
Improved internal processes
Intelligent content capture/analytics
Automation where possible
Overcome resistance to change
Trust automation
HR involvement for job changes
Copyright Kemsley Design Ltd., 2016 12
13. The Role of Intelligent Content
Capture in Digital Transformation
Copyright Kemsley Design Ltd., 2016 13
15. What’s in Intelligent Capture?
Capture from any source of customer information
Internal customer records
Customer-provided data and documents
Third-party and public information
Automatically extract and analyze content
Drive downstream processes and decisions
Copyright Kemsley Design Ltd., 2016 15
17. Speed and Automation
Copyright Kemsley Design Ltd., 2016 17
Extract actionable data during capture
Avoid data entry time and effort
Provide data to downstream processes
Automate decisions and transactions
Service customer during same session
18. Accuracy and Completeness
Capture information directly from customer
More accurate data entry
Instantly detect missing or incorrect data
Cross-check against customer and public information (e.g.,
postal databases) for accuracy
Check against requirements for completing transaction
Copyright Kemsley Design Ltd., 2016 18
19. Rich Informational Context
Creates 360° view of customer
Generate automated recommendations for
upselling
Full customer context for knowledge workers
resolving problems
Copyright Kemsley Design Ltd., 2016 19
20. Next Steps to Intelligent Capture and
Digital Transformation
Copyright Kemsley Design Ltd., 2016 20
21. Understand What Intelligent Capture
Brings To Digital Transformation
Customer
engagement
through
self-service
Fully automated
transactions for
instantaneous
results
Upsell
recommendations
based on content
analysis
Knowledge
workers focused
on problem
resolution
Copyright Kemsley Design Ltd., 2016 21
22. Don’t Forget the Operational Benefits
Reduced
data entry
Less
outsourcing
Improved
accuracy
Shorter
cycle time
Increased
automation
Improved
compliance
Resistance
to volume
fluctuations
Reduced
paper
handling
Copyright Kemsley Design Ltd., 2016 22
23. Start Small By Adding Intelligent
Capture To an Existing Process
Capture at the start of process
Identify unused sources of actionable data
Add integration & automation to existing systems
Copyright Kemsley Design Ltd., 2016 23
24. Be Prepared to Disrupt the Status
Quo
Link customers directly to processes
Automate decisions and recommendations
Realign team structures
Copyright Kemsley Design Ltd., 2016 24