The document is a presentation about maturing business processes in SharePoint. It discusses the SharePoint maturity model and different levels of business process maturity. Level 100 involves basic document workflows while level 500 involves highly optimized cross-boundary processes adapted dynamically based on data and feedback. The presentation provides examples and case studies to illustrate the different maturity levels.
Keynote delivered at the 1st International Workshop on Process in the Large (IW-PL), September 13, 2010, Hoboken, NJ in conjunction with the BPM 2010 conference.
Keynote delivered at the 1st International Workshop on Process in the Large (IW-PL), September 13, 2010, Hoboken, NJ in conjunction with the BPM 2010 conference.
Making Things Simpler: How Primitives Help Integrate BPM and Enterprise Archi...Michael zur Muehlen
Presentation about the US Department of Defense Primitives project, which aims at creating design guidelines for modelers using BPMN and related techniques. Presented at the 2010 Building Business Capability conference, Alexandria, VA, October 21, 2010.
Presentation given at the BPM Executive Day, Bogota, Colombia, December 4, 2012. The presentation outlines the different dimensions of BPM activities an organization should consider when organizing their BPM efforts.
Skelta provides BPM solutions which integrate between system to system, system to human and Human Workflow Solutions for Business Users, Power Users, and Developers for providing BPM functionalities inside existing applications, making it an excellent candidate for OEMing applications that require BPM functionality. Skelta BPM.NET™ particularly integrates well with products based on Microsoft Technologies. Skelta is also utilized as a Business Application Platform to build horizontal solutions like such as Accounts Payable Solution, Document Management for Paperless Processes, Corporate Governance, and Human Resource Information System for various industries ranging from Aerospace and Defense, Automotive, Retail, Government, Healthcare, Finance and many more.
Oracle BPM Adaptive Case Management 2014Bizagi Inc
Learn about the game changing adaptive case management features of business process management (BPM). The concepts and capabilities are introduced along, how this extends BPMN, and shows how Oracle BPM supports these capabilities out the box. Allowing you to build sophisticated case management solutions easily.
An introduction to the different phases of the BPM life cycle: Analyze, Design, Implement, Measure, Improve.
Key Takeaways:
- Analysis Frameworks provide context
- Transactions perform work, Analytics manage work
- The diagram isn’t everything
- Improve your capabilities in 3 areas:
-- Process Maturity
-- Process Management Maturity
-- Organizational Maturity
Presented by Michael zur Muehlen (Stevens Institute of Technology) at the Appian World 2012 Conference, April 16, 2012, in Reston VA.
Workflow and BPM in the New Enterprise ArchitectureNathaniel Palmer
Business Level Agility is the ability for office workers to take control of the processes that run their organizations, to adapt their processes to their needs, and to respond to external change without involving programmers. Workflow and BPM are driving enterprise system architecture in a radical new direction that
allows for Business Level Agility. Enterprise applications can be structured to separate the “who” and the “when” from the “what” and the “how”. The former aspect is ephemeral with a strong dependence upon people, skills, customs, cultures, and other things that are flexible. The latter aspect is relatively stabile with a
strong dependence upon data structures, formal representations, and other concrete concepts. This talk will explain what this separation means, and how evolving standards will enable this transformation of the way we design our business critical IT infrastructure.
As project management has evolved, many organizations have grown increasingly sophisticated in the area of planning. Winston Churchill once said, “He who fails to plan is planning to fail.” However, planning is not enough. Great planning is only beneficial if the work is completed as planned. Failure in the area of project execution results when there is a variance between what has been planned and what is actually occurring. As organizations strive to reach the next level of project management maturity, the attention must shift to improving project execution. One way organizations can improve project execution is by establishing a project management information system (PMIS).
Accelerating SharePoint Value with Work ManagementEPM Live
The key to creating value from managing work in your organization is to further leverage SharePoint to plan and track all types of work. As your core enterprise content management system, SharePoint is the central portal for all enterprise work and collaboration for all internal and external users. In this webinar, we will demonstrate how you can generate significant value from the use of the WorkEngine for SharePoint platform. With very little additional investment in your existing SharePoint infrastructure you can benefit from integrated work planning and tracking, detailed budget and cost management, resource capacity management and overall work management reporting and dashboards.
Please join EPM Live to learn how to create value in your organization by using the WorkEngine solution together with your existing SharePoint infrastructure.
Keynote delivered at the 6th International Workshop on Business Process Intelligence (BPI'10), September 13, 2010, in conjunction with the BPM 2010 conference, Hoboken, NJ
This presentation is an overview of Texavi's Social Business Maturity Model. It touches upon the goals, phases, maturity levels, key focus areas and metrics in building the social business.
Based on the interviews with E-Business managers held for the ’E-Business Maturity Model 2.0’ research several key recommendations have been identified to improve E-Business performance in organizations.
These recommendations serve as a guideline or checklist to see whether or not you have been doing the right things right.
Making Things Simpler: How Primitives Help Integrate BPM and Enterprise Archi...Michael zur Muehlen
Presentation about the US Department of Defense Primitives project, which aims at creating design guidelines for modelers using BPMN and related techniques. Presented at the 2010 Building Business Capability conference, Alexandria, VA, October 21, 2010.
Presentation given at the BPM Executive Day, Bogota, Colombia, December 4, 2012. The presentation outlines the different dimensions of BPM activities an organization should consider when organizing their BPM efforts.
Skelta provides BPM solutions which integrate between system to system, system to human and Human Workflow Solutions for Business Users, Power Users, and Developers for providing BPM functionalities inside existing applications, making it an excellent candidate for OEMing applications that require BPM functionality. Skelta BPM.NET™ particularly integrates well with products based on Microsoft Technologies. Skelta is also utilized as a Business Application Platform to build horizontal solutions like such as Accounts Payable Solution, Document Management for Paperless Processes, Corporate Governance, and Human Resource Information System for various industries ranging from Aerospace and Defense, Automotive, Retail, Government, Healthcare, Finance and many more.
Oracle BPM Adaptive Case Management 2014Bizagi Inc
Learn about the game changing adaptive case management features of business process management (BPM). The concepts and capabilities are introduced along, how this extends BPMN, and shows how Oracle BPM supports these capabilities out the box. Allowing you to build sophisticated case management solutions easily.
An introduction to the different phases of the BPM life cycle: Analyze, Design, Implement, Measure, Improve.
Key Takeaways:
- Analysis Frameworks provide context
- Transactions perform work, Analytics manage work
- The diagram isn’t everything
- Improve your capabilities in 3 areas:
-- Process Maturity
-- Process Management Maturity
-- Organizational Maturity
Presented by Michael zur Muehlen (Stevens Institute of Technology) at the Appian World 2012 Conference, April 16, 2012, in Reston VA.
Workflow and BPM in the New Enterprise ArchitectureNathaniel Palmer
Business Level Agility is the ability for office workers to take control of the processes that run their organizations, to adapt their processes to their needs, and to respond to external change without involving programmers. Workflow and BPM are driving enterprise system architecture in a radical new direction that
allows for Business Level Agility. Enterprise applications can be structured to separate the “who” and the “when” from the “what” and the “how”. The former aspect is ephemeral with a strong dependence upon people, skills, customs, cultures, and other things that are flexible. The latter aspect is relatively stabile with a
strong dependence upon data structures, formal representations, and other concrete concepts. This talk will explain what this separation means, and how evolving standards will enable this transformation of the way we design our business critical IT infrastructure.
As project management has evolved, many organizations have grown increasingly sophisticated in the area of planning. Winston Churchill once said, “He who fails to plan is planning to fail.” However, planning is not enough. Great planning is only beneficial if the work is completed as planned. Failure in the area of project execution results when there is a variance between what has been planned and what is actually occurring. As organizations strive to reach the next level of project management maturity, the attention must shift to improving project execution. One way organizations can improve project execution is by establishing a project management information system (PMIS).
Accelerating SharePoint Value with Work ManagementEPM Live
The key to creating value from managing work in your organization is to further leverage SharePoint to plan and track all types of work. As your core enterprise content management system, SharePoint is the central portal for all enterprise work and collaboration for all internal and external users. In this webinar, we will demonstrate how you can generate significant value from the use of the WorkEngine for SharePoint platform. With very little additional investment in your existing SharePoint infrastructure you can benefit from integrated work planning and tracking, detailed budget and cost management, resource capacity management and overall work management reporting and dashboards.
Please join EPM Live to learn how to create value in your organization by using the WorkEngine solution together with your existing SharePoint infrastructure.
Keynote delivered at the 6th International Workshop on Business Process Intelligence (BPI'10), September 13, 2010, in conjunction with the BPM 2010 conference, Hoboken, NJ
This presentation is an overview of Texavi's Social Business Maturity Model. It touches upon the goals, phases, maturity levels, key focus areas and metrics in building the social business.
Based on the interviews with E-Business managers held for the ’E-Business Maturity Model 2.0’ research several key recommendations have been identified to improve E-Business performance in organizations.
These recommendations serve as a guideline or checklist to see whether or not you have been doing the right things right.
Applicability of CMMI for Small to Medium Enterprisesrhefner
There are many reasons why CMMI is difficult to implement in small organizations and small projects -- the fixed costs of establishing the necessary infrastructure; the large number of roles which must be filled by a limited number of people; the quantity of information that must be absorbed to properly interpret the model. Similar problems are experienced when applying the CMMI to short duration projects.
This tutorial will outline the challenges in applying CMMI in small settings, and present practical strategies for overcoming them. Specific techniques for infrastructure, adoption, and appraisals will be presented. In addition, a guide for interpreting each CMMI practice in small settings will be provided.
Because of my role as Lector Directing ICT sources and services at Hanze University Groningen I have developed a lecture about the CMMi for services quality improvement philosophy. This will help to improve the quality of your ICT service and the competences of you professionals. Special in cases of sourcing projects.
Overview of SharePoint (WSS and MOSS) consulting services offered by 5280 Solutions. We are a Microsoft Gold Partner, and have expertise that covers the entire SharePoint spectrum.
Real world experience with SharePoint and k2 workflowsJamie McAllister
K2 empowers organizations to build workflow apps for SharePoint with rich forms, powerful workflows and access to all your existing information. At our Swiss IT services company, we had the opportunity to deploy this kind of application to several diverse customers. In this session, we'll present our lessons learned and suggest best practices for your own implementations.
Explores the underlying reasons why project managers often fear the CMMI, explains that their negative reaction is sometimes justified, and offers practical guidance on how to avoid this undesirable (and unsustainable) state.
First delivered at the NDIA CMMI Technology Conference in Denver, November 2011. [CmmiTraining.com]
This presentation provides an easy to understand explanation of the concept of maturity that underlies all the CMMI® models, by using an analogy of a mature versus an immature person.
The Book details on how to approach CMMI Implementation in an organization. It details out the various phases involved in CMMI Implementation and how to plan and execute them. It details on various aspects which we tend to overlook in CMMI Implementation.
Who Should Read?
• Organization looking forward to implement CMMI
• Top Management person, trying to understand how to go about
• SEPG, Program manager and Process Quality members
• Anyone who is interested in understanding the Implementation of CMMI
Why to Read?
• To get complete End to End understanding on CMMI Implementation Lifecycle
• Plan your budget, effort and resources for the program
• Set your expectations clear on CMMI Implementation
• Be aware of the different aspects in Implementation
How it’s different:
• Written from practitioners’ point of view
• Communicates the reality in practical implementation
Word of Caution:
• The book contains only samples and typical examples and they are not comprehensive and to be verified and validated on a particular context for applicability
Keynote Presentation at CMMi and Scrum, Conference, Recife, 2008. The main message is that Scrum and CMMi are the same, but that they do have a different origin and require a different mindset.
This was presented at the Financial Services Developer Conference in NYC. We disucss teh banking components in the Financial Services Component Library.
The True Costs and Benefits of CMMI Level 5rhefner
A debate is currently raging in the acquisition community – does CMMI Level 5 benefit the customer? Several recent program failures from organizations claiming high maturity levels have caused some to doubt whether CMMI improves the chances of a successful project. Is the CMMI Level 5 flawed? Or is there a more fundamental explanation?
This presentation will discuss guidelines for appropriate use of CMMI in acquisition and the true costs and benefits of CMMI Level 5. Material is based on existing DoD and industry studies, but will focus on determining whether CMMI appraisal results accurately reflect contractor capability, and how to ensure mature processes contribute to program success.
Oracle soa and e2.0 partner community forum bpm léon smiers shareLeon Smiers
Oracle SOA & Enterprise2.0 Partner Community Forum, presentation by Léon Smiers on Capgemini view on (Oracle) BPM and cases based upon Oracle BPM technology.
This session will be a combination of presentation and demonstration where we will discuss the role of the Business Analyst in Business Process Modeling and the importance of modeling. A demonstration of how modeling tools can assist a BA in their work will be delivered and will include:
- documenting current or future processes
- determining how processes can be optimized and improved using simulation metrics
- using forms in process design and storyboarding
- publishing models to a larger community for feedback.
- how process models can be transformed into the language of IT (UML, BPEL, etc).
We will also demonstrate BPM BlueWorks, which is an online platform for business analysts! It can help accelerate business process improvement at NO COST. Features include dozens of industry-specific strategy, capability and process maps. Private online tools and workspaces to build new business processes and capability to share online workspaces with your colleagues. Check out http://www.bpmblueworks.com
Master Global Project ManagementTorrens University Aus.docxendawalling
Master Global Project Management
Torrens University Australia
BUSINESS PROCESS
MANAGEMENT & SYSTEM
PROJ6009
Subject Structure
Module 1 – Foundation of Business Process Management (BPM)
Module 2 – Drivers of BPM Projects and Opportunities
Module 3 – Phase of Business Process Management
Module 4 – Business Process Analytics and Improvement
Module 5 – Lean and Six Sigma in BPM
Module 6 – Enterprise Systems and Applications in BPM
Roughly Two sessions (weeks) per Module
Business Process
A Business Process consists of a set of activities that are performed in coordination in an organisational and technical environment.
Business process is a collection of inter-related events, activities and decision points that involve a number of actors and objects, and that collectively lead to an outcome that is of value to at least one customer.
A business process model consists of a set of activity models and execution constraints between them. Typical examples:
Quote to Order
Order to Cash
Procure to Pay
Issue to
Solution
Application to Approval
Business Process Model
Observe to Analyse
Analyse to Interpret
Interpret to Decision-Making
Strategy to Operations
Performance to Evaluation
Pillars of BPM
People (Process Owner)
Process (Operations Flow)
Technology (Better process enabler)
BPM Life Cycle
The business process lifecycle consists of phases that are related to each other which are organised in a cyclical structure, showing their logical dependencies.
Many design and development activities are conducted during each of these phases, and incremental and evolutionary approaches involving con-current activities in multiple phases are not uncommon. (Segatto 2013)
Segatto, M., Pádua, S. I. D. d., & Martinelli, D. P. (2013). Business process management: a systemic approach? Business Process Management Journal, 19(4), 698-714.
6
Administration
& Stakeholders
BPM Life Cycle
Evaluation
Design & Analysis
Configuration
Enactment
Business Process Levels
Organisational vs Operational
What happened here, what happened out there?
So what in it for me (the business)?
Why we intent to do this?
Now we are doing it?
Hang on, how we gonna do it?
Any 7 Ss enable us to do it?
Now we are REALLY doing it…
Oh Sh*t, something went wrong…
What can we find from mistakes?
Let’s change people, methods, environment?
Are we ready to do it again?
Do it now, do it right, do it with methods...
Cool, we did it!
We did it well!
Can we do it again?
Business Process Levels
Key BPM Capabilities
Leverage for Efficiency
BPM enables by service oriented architecture (SOA)
BPM solutions maximise assets re-use
Respond Faster
BPM allow flexible processes design, quick responses to customer, partners and competitions
Manage Change
Streamline processed to keep employees productive and customers satisfied
Basic Components of BPM
Modeling and Simulation
Business Activity Monitoring (BAM)
Rules and Pre-built .
Adaptive Case Management: Taming Unstructured Process Work for Today’s Knowle...OpenText Global 360
Adaptive Case Management: Taming Unstructured Process Work for Today’s Knowledge Worker. Presentation from Gartner ITxpo. Delivered by Derek Weeks at Gartner ITxpo, October 2011.
Bi-annual survey conducted by OpenText (and formerly Global 360). Effort led by Derek Weeks, Sr. Director, Product Marketing. Over 2100 people participated in the survey through October 2011.
How to migrate from SharePoint to Office 365. Mark Miller, Chief Community Officer, Global 360 and Dave Coleman, SharePoint Server MVP presentation from SharePoint Fest Denver May 2011.
SharePoint Survey 2011 Results: How are Businesses Using SharePoint?OpenText Global 360
Updated results of our "SharePoint in the Enterprise: Best Practices Survey" after an additional 820 SharePoint users responded. Go to http://www.global360.com/download/sharepoint-survey
to get your free survey results report.
How to know when to use Microsoft SharePoint 2010 and Silverlight. Great presentation by Mikhail Dikov at SharePoint Saturday East Bay event Sept. 11, 2010.
Steve Russell, 25 year technology veteran, shares how to resolve six of the main stumbling blocks to analyzing and managing typical business problems using SharePoint and BPM.
Take a tour of Visio 2010 and Global 360's analystView plug-in for ready-to-use process discovery, analysis, and collaboration.
See how analystView enables business analysts to easily simulate, quickly evaluate and collaborate on Visio models.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
zkStudyClub - Reef: Fast Succinct Non-Interactive Zero-Knowledge Regex ProofsAlex Pruden
This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second).
Paper: https://eprint.iacr.org/2023/1886
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Welcome to the first live UiPath Community Day Dubai! Join us for this unique occasion to meet our local and global UiPath Community and leaders. You will get a full view of the MEA region's automation landscape and the AI Powered automation technology capabilities of UiPath. Also, hosted by our local partners Marc Ellis, you will enjoy a half-day packed with industry insights and automation peers networking.
📕 Curious on our agenda? Wait no more!
10:00 Welcome note - UiPath Community in Dubai
Lovely Sinha, UiPath Community Chapter Leader, UiPath MVPx3, Hyper-automation Consultant, First Abu Dhabi Bank
10:20 A UiPath cross-region MEA overview
Ashraf El Zarka, VP and Managing Director MEA, UiPath
10:35: Customer Success Journey
Deepthi Deepak, Head of Intelligent Automation CoE, First Abu Dhabi Bank
11:15 The UiPath approach to GenAI with our three principles: improve accuracy, supercharge productivity, and automate more
Boris Krumrey, Global VP, Automation Innovation, UiPath
12:15 To discover how Marc Ellis leverages tech-driven solutions in recruitment and managed services.
Brendan Lingam, Director of Sales and Business Development, Marc Ellis
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
3. Agenda and Logistics
Agenda Logistics
What’s in it for you? In Session
Overview of the Questions welcome!
SharePoint Maturity If you’re tweeting / live
Model and the BPM blogging, consider including:
#SPMaturity
Competency
@SPTechCon
Detail & case studies @weekstweets
What Next? @sadalit
Upcoming Events Post-Session
Contact Info Please fill out your
evaluation
BUSINESS PROCESS MANAGEMENT
4. What’s In It For You?
In the Session
Understand SharePoint’s potential for Business Process
Management, and how you’re using it
Benchmark against others via data and case studies
Back at Work
Share your results
Build the organization’s strategic roadmap for BPM
Gain a quantitative sense of progress by re-evaluating each year.
Contribute to a data model that will help answer larger questions
about where organizations are in their SP maturity by industry,
number of years of use, etc.
BUSINESS PROCESS MANAGEMENT
5. better employee
higher levels of customer service
productivity
ent SLAs reduction in operational costs competi
improved cycle time efficiency gains faster
consistent SLAs
better employee productivity improved visibility
competitive advantage faster time to market paperless offic
proved cost per transaction
improved business performance
BUSINESS PROCESS MANAGEMENT
6. Business Process Maturity
Linked business activities with a defined trigger and outcome, standardized by SharePoint and/or custom
automated workflow processes. Areas of focus include data (unstructured/structured), workflow, user security
/ roles, reporting and analytics, tracking / auditing, process modeling and simulation, and process optimization.
Power users can edit existing workflows to adapt
500 them to changing business needs. Users leverage
data from BPM to optimize process, balance work
across workloads. Business processes extend to
external users.
Workflow is a component of SP-based composite
400 applications with connectivity to LOB systems. Users
have access to process analytics and audit trails.
Collaboration happens around a work process.
---------- customization may occur ----------
Process is considered as a whole, rather than as automating
300 functional tasks . SharePoint is becoming the BP platform, w/the
introduction of 3rd party BPM tool to support more complex
business rules.
Business processes are designed; some custom, departmental “no-code”
200 workflows (SP Designer, Visio, or third-party tool) may be implemented to
handle simple business rules (decision-based routing). .
100
Business process is loosely defined. Out of the box SharePoint workflows (approval, collect
feedback) leveraged sporadically. A doclib or list provides a central base of operations. Any
workflow is document- vs. application-centric.
6
8. Who Should Care…
Executive Business
Architect
Manager Analyst
Business
Strategy
Developer
Supervisor
Reviewer IT Manager
Processor Data Entry
Researcher
BUSINESS PROCESS MANAGEMENT
12. Add-on apps for SharePoint?
Top 6 answers…
Workflow/BPM 43%
Search/Analytics 30%
Back-up support 30%
Data migration tools 26%
Security and rights management 24%
Archiving (long-term retention of content) 18%
0% 10% 20% 30% 40% 50%
#SPTechCon
BUSINESS PROCESS MANAGEMENT
13. Level 100
• Business process is loosely defined.
• Out of the box SharePoint workflows
(approval, collect feedback) leveraged
sporadically.
• A doclib or list provides a central base of
operations.
• Any workflow is document- vs.
application-centric.
BUSINESS PROCESS MANAGEMENT
18. Level 100
People Individual
Effort Simple / self-service
Change Infrequent
Technology Think Doc Lib
Strategy Personal / tactical
Roadblocks Awareness / education
BUSINESS PROCESS MANAGEMENT
19. Level 200
Business processes are designed;
some custom, departmental “nocode”
workflows (SP Designer, Visio,
or third-party tool) may be
implemented to handle simple
business rules (decision-based
routing).
BUSINESS PROCESS MANAGEMENT
20. Level 200
Dilbert
say hello to
Alice
BUSINESS PROCESS MANAGEMENT
21. Level 200
knowledge worker
sharepoint
administrator
BUSINESS PROCESS MANAGEMENT
24. Level 200
People SharePoint Pros
Effort Designed, not coded
Change Infrequent
Technology SP Designer, Visio, 3rd party
Strategy Use SharePoint more
Roadblocks The Rules? Process? Owner?
BUSINESS PROCESS MANAGEMENT
25. Level 300
• Process is considered as a whole, rather
than as automating functional tasks.
• Transition from procedural document
workflow to orchestration of dynamic
business process.
• SharePoint is becoming the BP
platform, w/the introduction of 3rd party
BPM tool to support more complex business
rules.
BUSINESS PROCESS MANAGEMENT
26. BPM: Loan Processing Example
Customer What is
Reroute Account Info happening
Loans? in my dept?
Capture
Docs?
Loan Application Loan Application Processor Underwriter Approved?
is scanned and is in SharePoint reviews loan reviews loan
indexed Book Loan
Rejected?
Notify
Customer
Manual Tasks:
Other Automate Review docs in file
Call client for add’l info
Docs? Tasks? Prepare Good Faith Estimate
Underwrite loan
Prepare loan for closing
BUSINESS PROCESS MANAGEMENT
27. Level 300
Meet the 130 knowledge workers
BUSINESS PROCESS MANAGEMENT
28. Level 300
Alice
he’s
Dogbert
say hello to
Wally
BUSINESS PROCESS MANAGEMENT
29. Level 300
sharepoint
administrator
business
process
analyst
sharepoint
developer
BUSINESS PROCESS MANAGEMENT
34. Level 300
People Specialized
Effort Holistic
Change Hitting the wall
Technology Don’t call it SharePoint
Strategy Streamline business
Roadblocks Process with the most value?
Cross-departmental agreement?
BUSINESS PROCESS MANAGEMENT
35. Level 400
• Workflow is a component of SPbased
composite applications with connectivity
to LOB systems.
• Users have access to process analytics
and audit trails.
• Collaboration happens in the context of
a work item as part of a
dynamic, nonlinear business process
(the “case”).
BUSINESS PROCESS MANAGEMENT
36. Level 400
Meet the 130 knowledge workers
BUSINESS PROCESS MANAGEMENT
37. Level 400
knowledge worker
introducing
The Boss
BUSINESS PROCESS MANAGEMENT
43. Level 400
People Cross-functional
Effort Orchestrated
Change Real-time
Technology Multi-dimensional
Strategy Agile
Roadblocks Integration capabilities?
What metrics needed to
run the business?
BUSINESS PROCESS MANAGEMENT
44. Level 500
• Power users can edit existing workflows to
adapt them to changing business needs on
the fly.
• Users leverage data from BPM to optimize
process, simulate on real data, clear
bottlenecks, balance work across workloads.
• Users have visibility into the process and
can provide feedback to process
improvements.
• Business processes extend to external
users.
BUSINESS PROCESS MANAGEMENT
48. Level 500
People Cross-boundary
Effort Orchestrated socially
Change Dynamic
Technology Extreme visibility
Strategy Transformational
Roadblocks Prioritization, Business Pain
BUSINESS PROCESS MANAGEMENT
49. What Next?
Take the full assessment SharePoint-based process
and case management
http://bit.ly/BPM_SP
Find our slides at: http://slidesha.re/BPM_SPTechCon
BUSINESS PROCESS MANAGEMENT
50. Contact Us
Sadie Van Buren Derek E. Weeks
@sadalit @weekstweets
svanburen@bluemetal.com dweeks@opentext.com
56
BUSINESS PROCESS MANAGEMENT
Maturing Your Business Processes in SharePointSadie Van Buren and Derek WeeksIn order to bring your SharePoint implementation to a greater level of maturity, your organization’s business processes are a critical consideration – from the technical as well as human perspective. Feedback from SharePoint community members indicates that the biggest factor that drives SharePoint maturity upwards is the evaluation of business processes and the automation of workflows. This session will take the audience through the Business Process Competency of the SharePoint Maturity Model, present case studies on each level of business process maturity, and share the latest survey results about how companies are using SharePoint for their business processes. Guidance on how companies can transition to the next level of maturity will be offered. Templates for self-assessment will be provided to all attendees.Level: IntermediateAudience: Architecture Essentials,Line of Business EssentialsIntroductionWhy do Business Process MatterWho does it matter to?Poll the Audience + Share Survey Results -- How many are using SharePoint workflows?Customer Story: (1) XXX uses basic workflow , (3) Nissan Uses Advanced BPMThe Maturity ModelIntroduce the model, its importance to the audience and their companiesDefine the Level 100 - 500Poll the Audience + Share Survey Results – What level are you?Poll the Audience + Share Survey Results -- How many are using SharePoint workflows?Discuss SharePoint as an Application vs. SharePoint as a PlatformA closer look at each levelDescribe Level 100Visual Tour >> Meet Jenny – Level 100…..Review and Approve PresentationPros and Cons of this levelDescribe Level 200Visual Tour >> Meet Jenny and Bryan – Level 200…..Time off RequestPros and Cons of this levelDescribe Level 300Two paths: Custom Development or Application PlatformsVisual Tour >> Meet Jenny, Bryan, Tom – Level 300……Process a LoanPoll the Audience + Share Survey Results -- How many are developing custom workflow applications?Pros and Cons of this levelDescribe Level 400Visual Tour >> Meet Jenny, Bryan, Tom, and Jane – Level 400……Monitor the Workforce, Unstructured ProcessesPoll the Audience + Share Survey Results -- How many have mission-critical content in SharePoint?Poll the Audience + Share Survey Results -- Connecting SharePoint to legacy systems?Pros and Cons of this levelDescribe Level 500Visual Tour >> Meet Jenny and her colleagues – Level 500……Social BPM and Workforce AllocationPros and Cons of this levelNext StepsEvaluate process maturity with the templatesDefine the problem you are solving and the roles you need to involveExplore your options in the exhibit area and in the community
We gained an understanding of BPM users by observing their habits and listening to their stories. We looked beyond the application to understand their latent and unmet needs. Organizations have a diverse set of users including developers, executives, processors and end customers. The new system should connect these individual users and facilitate their ability to work towards a common goal.Focus on what we have learned from our clients to date about how work gets done:Understand who they are and what they doUnderstand the business outcomes they participate in, manage, track, or supportUnderstand the interactions/collaboration between people, process, and documentsStart with an understanding of who is doing the work, emphasizing people before processThen understand how work is being done, emphasizing actions and interactions over understanding how work movesAddress user needs to enable efficiency and foster job satisfaction, rather than automating how work moves
Move to later in the deck.DW – importance of workflow & BPM within SP.
Jenny needs to submit an expense report to her manager. No need to access external systems, everything lives w/in SP, totally OOB.ProsBusiness Users Can Create ThemConsBusiness users can create themNo version control
Dilbert ProsBusiness Users Can Create ThemConsBusiness users can create themNo version control
ProsBusiness Users Can Create ThemConsBusiness users can create themNo version control
Common Approval Scenario
How are each of these affected in the org?Effort – the effort and skills to implement a workflow out of the box with SharePoint is minimal. Often created ad-hoc by any individual with the proper training.People – Anyone with the proper training in the organization can implement the workflow. Can be anyone with technical or business background.Change – These workflows might require a change once or twice a year. The are generally driven by personnel changes, or slight changes to the approval process or routing requirements. No coding required. Leveraged sporadically.Technology – SharePoint out of the box. SharePoint is the platform. Document-centric. Entire workflow lives within SharePoint. Strategy – SharePoint is a intelligent space for content management.
Approve Press Release or Whitepaper
Process – Customizing workflows (assign item to approve, assign item for feedback, add a comment, declare record, look up manager). Parallel steps. Example processes might be “Coordinate approval of a press release”, “submit marketing plan for review”, “review and provide input on a modeled business process”Effort – Processes are designed.People – Users cannot help themselves - End user will have to rely on SharePoint Admin / Analyst. SharePoint Admin will design the workflow in SPD or using 3rd party tool. Change – Changes require a request into IT, but some power users might be able to adjust the process if given access to 3rd party tools or SPD. The process may need to be changed monthly as projects or people change, or the process is reused elsewhere in the business.Technology – SharePoint Designer or 3rd party tool or Visual Studio. InfoPath forms might be designed to support the process. SharePoint is the platform. Continues to be document-centric. Entire workflow lives within SharePoint; no external system or application calls are being used.