The document provides information about a free training course organized by Firenze Tecnologia - Azienda Speciale della CCIAA presso Incubatore Firenze as part of financing from Ente Cassa di Risparmio di Firenze. The course focuses on workflow and related technologies. More details can be found at the website http://www.firenzetecnologia.it.
SoftExpert BPM is a comprehensive suite of seamlessly integrated modules and components designed to manage the entire Business Process Management [BPM] lifecycle and support the needs of all BPM stakeholders in the company, including management, work teams, IT teams and business analysts. The solution also provides a fully integrated Enterprise Content Management Suite that allows businesses to realize the strategic benefits of a common application platform while streamlining everyday business activities, connecting and sharing knowledge throughout the organization. The main outcome is a BPM Suite that delivers greater agility, ensures faster ROI and lower TCO than the competitive solutions.
An introduction to the different phases of the BPM life cycle: Analyze, Design, Implement, Measure, Improve.
Key Takeaways:
- Analysis Frameworks provide context
- Transactions perform work, Analytics manage work
- The diagram isn’t everything
- Improve your capabilities in 3 areas:
-- Process Maturity
-- Process Management Maturity
-- Organizational Maturity
Presented by Michael zur Muehlen (Stevens Institute of Technology) at the Appian World 2012 Conference, April 16, 2012, in Reston VA.
I am Continuously seeking to improve my competencies and skills to provide first class professional Project Management training courses; and develop my scope experience in Project Management functions.
I am confident that my innovative and results-focused approach would make significant contribution to the continued success of your organization.
this is the first presentations uploaded to Slide Share,
For more information do not hesitate to contact me.
Ahmad H. Maharma - PMP®
Ramallah, Palestine
Phone: + (972) (2) 2968644
Mobile: + (972) (599) 001155E-Mail: ahmad.maharma@gmail.com
SoftExpert BPM is a comprehensive suite of seamlessly integrated modules and components designed to manage the entire Business Process Management [BPM] lifecycle and support the needs of all BPM stakeholders in the company, including management, work teams, IT teams and business analysts. The solution also provides a fully integrated Enterprise Content Management Suite that allows businesses to realize the strategic benefits of a common application platform while streamlining everyday business activities, connecting and sharing knowledge throughout the organization. The main outcome is a BPM Suite that delivers greater agility, ensures faster ROI and lower TCO than the competitive solutions.
An introduction to the different phases of the BPM life cycle: Analyze, Design, Implement, Measure, Improve.
Key Takeaways:
- Analysis Frameworks provide context
- Transactions perform work, Analytics manage work
- The diagram isn’t everything
- Improve your capabilities in 3 areas:
-- Process Maturity
-- Process Management Maturity
-- Organizational Maturity
Presented by Michael zur Muehlen (Stevens Institute of Technology) at the Appian World 2012 Conference, April 16, 2012, in Reston VA.
I am Continuously seeking to improve my competencies and skills to provide first class professional Project Management training courses; and develop my scope experience in Project Management functions.
I am confident that my innovative and results-focused approach would make significant contribution to the continued success of your organization.
this is the first presentations uploaded to Slide Share,
For more information do not hesitate to contact me.
Ahmad H. Maharma - PMP®
Ramallah, Palestine
Phone: + (972) (2) 2968644
Mobile: + (972) (599) 001155E-Mail: ahmad.maharma@gmail.com
CRM 2016 : A business process flow lets you create more efficient and streamlined sales, service, and other business processes. Having high performing processes in place will help you to increase your win rates, improve customer satisfaction, and grow your revenue.
ICEBERG: a different look at Software Project ManagementLuigi Buglione
Every project – whatever the application field – should be managed taking into account at least four dimensions: Time, Cost, Quality and Risk. To manage these dimensions, a key tool for a Project Manager is to increase project visibility, defined as the amount of information about the project associated with its probability of occurrence. This paper uses the “iceberg” metaphor to introduce the ICEBERG (Improvement after Control and Evaluation-BasEd Rules and Guidelines) approach that can help Project Managers through the use of standard (de jure and de facto) ICT methods and techniques. This approach focuses not only on the management, and measurement, of resources, process and product, but also of the project and the organization itself. A list of candidate measures related to these 5 entities is suggested for a comprehensive software measurement plan in order to reduce project risk.
In this presentation that I delivered for a PMI-SOC event on May 21, 2015, I discuss how CMMI-DEV complements PMBOK in building mature Project Management processes. You will also find a brief discussion of how CMMI and OPM3 differs in in their approach as well as what commonalities they have. Hope you enjoy !
This presentation has been compiled using material available in public domain. Copyrights of the owners and sources of the material used has been duly acknowledged.
The CMMI: It’s So Much More Than Merely Improving Software ProcessesHenry Schneider
The Software Engineering Institute (SEI) has been in the Capability Maturity Model (CMM) business since the late 80s. Resulting from the success of the Software CMM, in the 90s other CMMs began to proliferate. Rather than create and maintain a family of similar models, the SEI elected to combine several bodies of knowledge (Project Management, Systems Engineering, Software Engineering, Acquisition, Services, etc.) into one model framework, the Capability Maturity Model Integration (CMMI) released in December 2000. The CMMI describes best practices for the development and maintenance of products and services across the entire lifecycle. By integrating essential bodies of knowledge, the CMMI provides a single, comprehensive framework for organizations to assess their development and maintenance processes, implement improvements, and measure progress. This presentation provides a high level overview of the CMMI and its applicability to hardware development, systems engineering, software engineering, and/or acquisition organizations, benefits realized by organizations implementing the CMMI, and data demonstrating its international acceptance.
Business Process Management (BPM) is a management approach to continuously improve processes and achieve organizational objectives through a set of methodologies and technologies. This introduction video to BPM provides definitions, key components, an IT request process example, and methodologies.
Explore more about BPM on http://www.appian.com/
Visit the BPMbasics Learning Center for additional free resources and whitepapers: http://www2.appian.com/bpmbasics
New Product Development (NPD) is the overall process of strategy, organization, concept generation, product and marketing plan creation and evaluation, and commercialization of a new product. This Technology Multipliers webinar provides a complete overview of the NPD process, models, tools, and metrics to succeed with new product development for technology companies.
CRM 2016 : A business process flow lets you create more efficient and streamlined sales, service, and other business processes. Having high performing processes in place will help you to increase your win rates, improve customer satisfaction, and grow your revenue.
ICEBERG: a different look at Software Project ManagementLuigi Buglione
Every project – whatever the application field – should be managed taking into account at least four dimensions: Time, Cost, Quality and Risk. To manage these dimensions, a key tool for a Project Manager is to increase project visibility, defined as the amount of information about the project associated with its probability of occurrence. This paper uses the “iceberg” metaphor to introduce the ICEBERG (Improvement after Control and Evaluation-BasEd Rules and Guidelines) approach that can help Project Managers through the use of standard (de jure and de facto) ICT methods and techniques. This approach focuses not only on the management, and measurement, of resources, process and product, but also of the project and the organization itself. A list of candidate measures related to these 5 entities is suggested for a comprehensive software measurement plan in order to reduce project risk.
In this presentation that I delivered for a PMI-SOC event on May 21, 2015, I discuss how CMMI-DEV complements PMBOK in building mature Project Management processes. You will also find a brief discussion of how CMMI and OPM3 differs in in their approach as well as what commonalities they have. Hope you enjoy !
This presentation has been compiled using material available in public domain. Copyrights of the owners and sources of the material used has been duly acknowledged.
The CMMI: It’s So Much More Than Merely Improving Software ProcessesHenry Schneider
The Software Engineering Institute (SEI) has been in the Capability Maturity Model (CMM) business since the late 80s. Resulting from the success of the Software CMM, in the 90s other CMMs began to proliferate. Rather than create and maintain a family of similar models, the SEI elected to combine several bodies of knowledge (Project Management, Systems Engineering, Software Engineering, Acquisition, Services, etc.) into one model framework, the Capability Maturity Model Integration (CMMI) released in December 2000. The CMMI describes best practices for the development and maintenance of products and services across the entire lifecycle. By integrating essential bodies of knowledge, the CMMI provides a single, comprehensive framework for organizations to assess their development and maintenance processes, implement improvements, and measure progress. This presentation provides a high level overview of the CMMI and its applicability to hardware development, systems engineering, software engineering, and/or acquisition organizations, benefits realized by organizations implementing the CMMI, and data demonstrating its international acceptance.
Business Process Management (BPM) is a management approach to continuously improve processes and achieve organizational objectives through a set of methodologies and technologies. This introduction video to BPM provides definitions, key components, an IT request process example, and methodologies.
Explore more about BPM on http://www.appian.com/
Visit the BPMbasics Learning Center for additional free resources and whitepapers: http://www2.appian.com/bpmbasics
New Product Development (NPD) is the overall process of strategy, organization, concept generation, product and marketing plan creation and evaluation, and commercialization of a new product. This Technology Multipliers webinar provides a complete overview of the NPD process, models, tools, and metrics to succeed with new product development for technology companies.
A Full Overview of Business Process Management
Managing business processes is a huge challenge in most organizations. Businesses aren’t investing enough efforts in streamlining their business processes due to the lack of awareness about its repercussions. Here’s a definitive guide to managing your business processes with the help of automation.
Towards a Software Framework for Automatic Business Process RedesignIDES Editor
A key element to the success of any organization is
the ability to continuously improve its business process
performance. Efficient Business Process Redesign (BPR)
methodologies are needed to allow organizations to face the
changing business conditions. For a long time, practices for
BPR were done case-by-case and were based on the insights
and knowledge of an expert to the organization. It can be
argued that efficiency, however, can further be achieved with
the support of automatic process redesign tools which are few
at the moment. Process mining as a recent approach allows
for the extraction of information from event logs recorded in
different information systems. In this paper we argue that
results driven by process mining techniques can be used to
capture the various types of inefficiencies in the organization
and hence propose efficient redesigns of its business model.
We first give an outline on the current directions towards
automatic BPR followed by a review on the different process
mining techniques and its usage in different applications.
Then, a specific framework of a Software tool that uses process
mining to support automatic BPR is presented.
PPT contain the study of the business process management of IT industry , It mainly deals with the customer and billing system . To avoid the time of serving the customer
Suggest an intelligent framework for building business process management [ p...ijseajournal
As companies enter into the digital world, information technology is playing a major role in bringing
process improvements to the forefront of business management. In the recent decades, many organizations
have struggled to redesign and improve their business processes to reduce their total cost. The main
contribution of this research study is to propose an intelligent framework that possesses the ability to
employ a database of best practices, business standards, and business activity history in order to permit the
manager to analyze and improve the design of the business processes.
In addition, the other objective of this research is to build a business process or workflow directly from its
process design logic in order to enable rapid process development and deployment. This procedure
requires some technical improvements of the business design, as it is mainly based on building the business
process using Microsoft Office Visio, which communicates the defined business process to the business
process management engine.
BP Logix Whitepaper: Adding the Dimension of Time to BPMBP Logix
Time is a critical element of the planning, oversight, and improvement of business processes. However BPM solutions have traditionally focused on other aspects of the BPM challenge, such as quality and governance.
Towards a Software Framework for Automatic Business Process RedesignIDES Editor
A key element to the success of any organization is
the ability to continuously improve its business process
performance. Efficient Business Process Redesign (BPR)
methodologies are needed to allow organizations to face the
changing business conditions. For a long time, practices for
BPR were done case-by-case and were based on the insights
and knowledge of an expert to the organization. It can be
argued that efficiency, however, can further be achieved with
the support of automatic process redesign tools which are few
at the moment. Process mining as a recent approach allows
for the extraction of information from event logs recorded in
different information systems. In this paper we argue that
results driven by process mining techniques can be used to
capture the various types of inefficiencies in the organization
and hence propose efficient redesigns of its business model.
We first give an outline on the current directions towards
automatic BPR followed by a review on the different process
mining techniques and its usage in different applications.
Then, a specific framework of a Software tool that uses process
mining to support automatic BPR is presented.
Business process management (BPM) is the discipline of improving a business process from end to end by analyzing it, modelling how it works in different scenarios, executing improvements, monitoring the improved process and continually optimizing it.
Webinar - The continuous improvement cycle of business processesAuraQuantic
The goal of this webinar is to offer a clear, up-to-date view of the five stages of a Process Life Cycle:
1. Modelling
2. Simulation
3. Execution
4. Monitoring
5. Optimization
Which naturally generate the culture of Continuous Improvement in any organization.
The course is based on the following topics:
Theory: covering all the concepts shown in the agenda.
Practical view using a Real Case, see the whole cycle: the creation of the Process Model, its actual execution, control of the executed process by continuous Monitoring and its systematic Optimization for Continuous Improvement.
Agenda
1. Creation of the process models.
2. Execution of day-to-day processes.
3. Monitoring (Observation, Control and Analysis of the Execution results).
4. Continuous Improvement.
5. Practical Example of the whole Cycle:
Building a process model diagram.
Creating the process Model.
Immediately executing the process without any programming.
Watching the Monitoring of the running process.
Modifying the running process for its Optimization.
Or: how to build a complete system from scratch.
It begins by the requirements to have an installation process
easy to repeat, documented and auditable.
Crash course on the zope.buildout (italian language). Talk done at Pycon4 (2010).
The code: http://dl.dropbox.com/u/2369909/05_a_project_code_script.tgz
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Welocme to ViralQR, your best QR code generator.ViralQR
Welcome to ViralQR, your best QR code generator available on the market!
At ViralQR, we design static and dynamic QR codes. Our mission is to make business operations easier and customer engagement more powerful through the use of QR technology. Be it a small-scale business or a huge enterprise, our easy-to-use platform provides multiple choices that can be tailored according to your company's branding and marketing strategies.
Our Vision
We are here to make the process of creating QR codes easy and smooth, thus enhancing customer interaction and making business more fluid. We very strongly believe in the ability of QR codes to change the world for businesses in their interaction with customers and are set on making that technology accessible and usable far and wide.
Our Achievements
Ever since its inception, we have successfully served many clients by offering QR codes in their marketing, service delivery, and collection of feedback across various industries. Our platform has been recognized for its ease of use and amazing features, which helped a business to make QR codes.
Our Services
At ViralQR, here is a comprehensive suite of services that caters to your very needs:
Static QR Codes: Create free static QR codes. These QR codes are able to store significant information such as URLs, vCards, plain text, emails and SMS, Wi-Fi credentials, and Bitcoin addresses.
Dynamic QR codes: These also have all the advanced features but are subscription-based. They can directly link to PDF files, images, micro-landing pages, social accounts, review forms, business pages, and applications. In addition, they can be branded with CTAs, frames, patterns, colors, and logos to enhance your branding.
Pricing and Packages
Additionally, there is a 14-day free offer to ViralQR, which is an exceptional opportunity for new users to take a feel of this platform. One can easily subscribe from there and experience the full dynamic of using QR codes. The subscription plans are not only meant for business; they are priced very flexibly so that literally every business could afford to benefit from our service.
Why choose us?
ViralQR will provide services for marketing, advertising, catering, retail, and the like. The QR codes can be posted on fliers, packaging, merchandise, and banners, as well as to substitute for cash and cards in a restaurant or coffee shop. With QR codes integrated into your business, improve customer engagement and streamline operations.
Comprehensive Analytics
Subscribers of ViralQR receive detailed analytics and tracking tools in light of having a view of the core values of QR code performance. Our analytics dashboard shows aggregate views and unique views, as well as detailed information about each impression, including time, device, browser, and estimated location by city and country.
So, thank you for choosing ViralQR; we have an offer of nothing but the best in terms of QR code services to meet business diversity!
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
De-mystifying Zero to One: Design Informed Techniques for Greenfield Innovati...
Workflow tecnologies
1. Workflow and related tecnologies
From project to implementation
Corso di formazione gratuito organizzato da
Firenze Tecnologia
Azienda Speciale della CCIAA presso Incubatore Firenze
nell'ambito delfinanziamento
Ente Cassa di Risparmio di Firenze
http://www.firenzetecnologia.it
1
2. Workflow and related tecnologies
"Corso di formazione gratuito organizzato da Firenze Tecnologia -
Azienda Speciale della CCIAA presso Incubatore Firenze nell'ambito del
finanziamento Ente Cassa di Risparmio di Firenze" -
http://www.firenzetecnologia.it
2
3. About us
● Studio Associato di consulenti indipendenti attivi nel campo del
Knowledge Management e del Workflow
● Tutta la nostra attività è basata su Zope (Free Software Web
Application Server) e Plone (Content Management System).
● Supporter tecnologici di e Zope Solution Providers e Large Zope
Accounts (Università, Centri di Ricerca, ...)
● Sviluppatori di Zope 3 (workflow group), sviluppatori Plone.
Rilasciamo come software libero la maggior parte dei tool e dei
prodotti che sviluppiamo (Reflow, OpenSPI, PloneProject,
PloneWorkflows, etc.)
● Unici membri Italiani di Zope Europe Association e membri del
Plone Business Network.
3
4. BPM
Business Process Management
● From “data-aware” information systems to “process-aware”
information systems.
● To support business processes an enterprise information system
needs to be aware of these processes and their organizational
context.
● Business Process Management (BPM) includes methods,
techniques, and tools to support the design, enactment,
management, and analysis of such operational business processes.
● BPM can be considered as an extension of classical Workflow
Management (WFM) systems and approaches.
4
5. BPM
Business Process Management
● BPM systems can be used to avoid hard-coding the work processes
into tailor-made applications and thus support the shift from
programming to assembling applications.
● Moreover, process orientation, redesign, and organic growth are
supported. (For example, today’s WFM systems can be used to
integrate existing applications and support process change by
merely changing the workflow diagram.)
5
6. BPM:
Historical perspective
● From applications built around data to applications built around
processes
● Today there were more fundamental problems: a unified way of
modeling processes was missing and the systems were too rigid to
be used by people in the workplace.
● Most of the technical problems have been resolved by now.
However, the more conceptual problems remain. Good standards
for business process modeling are still missing and even today’s
WFM systems enforce unnecessary constrains on the process logic
(e.g., processes are made more sequential).
6
7. BPM lifecycle
Process design
● Any BPM effort requires the modeling of an existing (“as-is”) or
desired (“to-be”) process, i.e., a process design. During this phase
process models including various perspectives (control-flow, data-
flow, organizational, sociotechnical, and operational aspects) are
constructed. The only way to create a “process-aware” enterprise
information system is to add knowledge about the operational
processes at hand.
System configuration
● Based on a process design, the process-aware enterprise
information system is realized. In the traditional setting the
realization would require a time-consuming and complex software
development process. The traditional software development
process is replaced by a configuration or assembly process.
Therefore, we use the term system configuration for the phase in-
between process design and enactment.
7
8. BPM lifecycle
Process enactment
● The process enactment phase is the phase where the process-
aware enterprise information system realized in the system
configuration phase is actually used.
Diagnosis
● Process-aware enterprise information system have to change over
time to improve performance, exploit new technologies, support
new processes, and adapt to an ever changing environment.
Therefore, the diagnosis phase is linking the process enactment
phase to the a new design phase.
8
9. BPM Benefits
Company
● cost and performance measurement
● quality control
● confidentiality and access control
● adherence to procedures
Client
● response time
● information on case status
● service quality
● agent accesibility
9
10. BPM Benefits
Agent
● clear picture of the tasks
● information 'at agent' fingertips
● automatic access tools
● information on context of tasks
Manager
● just in time display of tasks
● just enough informations
● warning system
● measurement and tracking of quality
10
11. BPR Business Process
Reengineering
What is reengineering?
“Reengineering is the fundamental rethinking and radical
redesign of business processes to achieve dramatic improvements
in critical, contemporary measures of performance such as cost,
quality, service and speed.”
Hammer,M., Champy.J., (1993), Reengineering the Corporation: A Manifesto for Business Revolution.,
Harper Collins, London.
11
12. BPR Business Process
Reengineering
● Prepare for reengineering
● Map and Analyze As-Is process
● Design To-be process
● Implement reengineered process
● Improve continuously
12
13. BPR Business Process
Reengineering
● Prepare for reengineering
● Is BRP necessary? There should be a significant need for the
process to be reengineered.
● Consensus on the importance of reengineering (Build Cross
functional team)
● Planning for organizational changes (Develop Strategic Purpose)
● Understand the expectations of the involved persons (Identify
Customer driven objective)
13
14. BPR Business Process
Reengineering
● Map and Analyze As-Is process
● Create Process and Activity Models
● Evaluate time and resource cost of each activity
● Identify disconnects (anything that prevent the process to
achieving the desired results)
● Identify value adding processes
14
15. BPR Business Process
Reengineering
Design To-be process: produce alternatives to current situation
● Benchmark processes
● Design To-Be processes
● Validate To-Be processes
● Perform Trade-off Analysis (to choose the better implementation)
15
16. BPR Business Process
Reengineering
Implement reengineered process:
● Remove all oppositions
● Prepare a transition plans
● Initiate training programs
● Implement transition plan
16
17. BPR Business Process
Reengineering
Improve continuously
● Initiate On-going measurement
● Review performance against target
● Improve process continuously
17
18. Workflow Paradigms
Workflow Definition:
● The automation of a business process, in whole or part, during
which documents, information or tasks are passed from one
participant to another for action, according to a set of procedural
rules.
(WFMC Definition)
18
20. Workflow Entity Based
● A workflow in which the process is centered around a document,
that represents the task to be completed.
● The task are assigned by role.
20
22. Workflow Activity Based
● A workflow in which the process is constituted from a set of
activities (tasks), these can involve a document exchange or
informations, and can be executed in parallel.
● An activity is assigned to a specific user.
22
24. Workflow Activity Based
categories
● Pure WFM systems
● WFM components embedded in other systems
● Custommade WFM solutions
● Hardcoded WFM solutions
24
25. Workflow Activity Based
categories
Pure WFM systems
● At this point in time many WFM systems are available and used in practise.
Examples of commercial systems include Staffware Process Suite, FileNET BPM
Suite, iFlow, FLOWer, WebSphere MQ Workflow,TIBCO InConcert, and open
source systems are Henhydra, OpenWFE, YAWL.
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26. Workflow Activity Based
categories
WFM components embedded in other systems
● Many software packages embed a generic workflow component whose functionality
is comparable to the pure WFM systems. For example, most ERP systems provide
a workflow component. SAP WebFlow is the workflow component of SAP offering
all the functionality typically present in traditional standalone WFM products.
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27. Workflow Activity Based
categories
Custommade WFM solutions
● Many organizations, e.g., banks and insurance companies, have chosen not to use a
commercially available WFM solution but build an organizationspecific solution.
These solutions typically only support a subset of the functionality offered by the
first two categories. Nevertheless, these systems support the definition and
execution of different workflows.
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28. Workflow Activity Based
categories
Hardcoded WFM solutions
● The last category refers to the situation were the processes are hardcoded in the
applications, i.e., there is no generic workflow support but applications are coupled
in such a way that a specific process is supported. The only way to change a process
is to change the applications themselves, i.e., unlike the first three categories there
is no component that is processaware. Note that in these hardcoded system an
explicit orchestration layer is missing.
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30. Petri net
Definition:
A Petri net is a triple (P, T , F ):
● P is a finite set of places,
● T is a finite set of transitions (P ∩ T = ∅),
● F ⊆ (P × T ) ∪ (T × P ) is a set of arcs (flow relation)
(1) A transition t is said to be enabled if each input place p of t
contains at least one token.
(2) An enabled transition may fire. If transition t fires, then t
consumes one token from each input place p of t and produces
one token for each output place p of t.
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31. Petri net: WFnet
Definition:
A Petri net PN = (P, T , F ) is a WF-net (Workflow net) if and only if:
(i) There is one source place i ∈ P such that •i = Ø.
(ii) There is one sink place o ∈ P such that o• = ∅Ø.
(iii) Every node x ∈ P ∪ T is on a path from i to o.
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32. Petri net: WFnet
Tasks are modeled by transitions and causal dependencies are
modeled by places and arcs. In fact:
A place corresponds to a condition which can be used as pre- and/or
post-condition for tasks.
An AND-split corresponds to a transition with two or more output
places,
An AND-join corresponds to a transition with two or more input
places.
OR-splits/OR-joins correspond to places with multiple
outgoing/ingoing arcs.
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38. BPMN
● A notation that is readily understandable, from the business
analysts to the technical developers
● A standard graphical notation that ensure a common language
● To show the flow of data between activities
● Applicable only to business processes (not organizational
structures, resources, data models and strategy)
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57. Workflow Patterns
● Identify flow of execution control:
● sequence
● choice
● parallelism
● synchronization
● ....
● Patterns as way to compare workflow engines
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58. Workflow Patterns: problems
● Different language semantics
● multiple instances of an activity
● loops with one entry and one exit point
● explicit termination of activity and process
or not?
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60. References
● Business Process Management Demystified: A Tutorial on Models, Systems
and Standards for Workflow Management - W.M.P. van der Aalst
● Workflow Management in the Internet Age - C. MOHAN
● BUSINESS PROCESS REENGINEERING: A CONSOLIDATED METHODOLOGY -
Subramanian Muthu, Larry Whitman, and S. Hossein Cheraghi
● BPMN Fundamentals (slide) - Prepared by Stephen A. White, IBM
● Business Process Modeling Notation (BPMN)
● YAWL: Yet Another Workflow Language - W.M.P. van der Aalst, and A.H.M.
ter Hofstede
● Workflow Management Coalition The Workflow Reference Model - David
Hollingsworth
● Workflow Patterns - W.P.M van der Aalst, A.H.M ter Hofstede, B.
Kiepuszewski, and A.P.Barrose
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61. References
● Yet Another Workflow Language: http://www.yawl.fit.qut.edu.au/
● Workflow Patterns: http://is.tm.tue.nl/research/patterns/
● Flash animations of workflow patterns:
http://is.tm.tue.nl/research/patterns/flash_animations.htm
● Workflow management coalition: http://www.wfmc.org/
● Business process management initiative: http://www.bpmi.org/
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