This document discusses a business case for business process management (BPM). It outlines a presentation with sessions on a BPM business case, BPM technologies, and in-premise vs cloud BPM. The first session defines BPM, discusses how organizations measure strategy through key performance indicators, and how BPM can benefit organizations by improving process efficiency, agility, quality, and implementation of standards while reducing costs.

1. Business Process ManagementA business casePrepared by: Muhammad Ahsan1

2. Presentations RoadmapSession 1: A Business Case for BPMSession 2: BPM TechnologiesSession 3: In-Premise Vs CloudPrepared by: Muhammad Ahsan2

3. Session 1: A Business CasePrepared by: Muhammad Ahsan3

4. Aerial View of an OrganizationPrepared by: Muhammad Ahsan4

5. Typical Strategy MapPrepared by: Muhammad Ahsan5

6. Determine effectivenessHow do an organization measure a strategy?Prepared by: Muhammad Ahsan6

7. Performance Management SystemBalance ScorecardPrepared by: Muhammad Ahsan7

8. MeasuringKey Performance Indicators (KPI)TargetsService Level AgreementsExamples% on-time delivery% defective productsCustomer Satisfaction Survey IndexEmployee Satisfaction Survey IndexPrepared by: Muhammad Ahsan8

9. Source of MeasuresPrepared by: Muhammad Ahsan9

10. Big PictureBusiness ViewSystem ViewContinuous ImprovementTransforming business needs into operational systemsExtracting performance indicators through systemsPrepared by: Muhammad Ahsan10

11. Focusing on BPMBusiness Process Definition“A structured, measured set of activities designed to produce a specific output” An organization operates through set of business processes. Processes can be classified into meaningful functional categories like Sales, IT, Finance ProcessesPrepared by: Muhammad Ahsan11

12. Let’s go in depthPrepared by: Muhammad Ahsan12

13. Defining MeasuresPrepared by: Muhammad Ahsan13

14. CalculateOrganization Unit PerformancesIndividual PerformancesPrepared by: Muhammad Ahsan14

15. Organizational MeasuresPrepared by: Muhammad Ahsan15

16. Where else it can benefitEnables best practice implementationsImprove process efficiencyEnables business agilityEnables processes to evolve through continuous improvementImproves process qualityReduces cost of implementationEnables Implementation of standardsPrepared by: Muhammad Ahsan16

17. Highlights for Session 2Key TechnologiesProcess ModelingWorkflow AutomationFormsRules EngineBusiness Data Connectivity & IntegrationsMonitoring & ReportingProcess Optimization & SimulationMicrosoft and BPM TechnologiesPrepared by: Muhammad Ahsan17