1. Cindy Bonaparte
(714) 305-1411 ♦ cbonaparte2top@yahoo.com
OBJECTIVE
To obtain an Administrative Assistant position that will allow me to utilize my customer service
background, multi-tasking ability, and strong attention to detail to increase customer satisfaction and
retention.
SUMMARY OF QUALIFICATIONS
• Bilingual (English/Spanish)
• Dedicated team player with a proven ability to work collaboratively with others
• Proficient in Microsoft Office (Word, Excel, Access, & QuickBooks)
• Strong aptitude and ability to learn new concepts
• Excellent sense of reliability and friendly disposition
PROFESSIONAL EXPERIENCE
Farmers Insurance, Newport Beach, CA March 2014 - September 2014
Office Assistant
• Promptly answered and responded to 20-45 calls per day regarding customers’ claims/policy
needs.
• Prepared and maintained 200 logs, files and records.
• Reviewed and verified the accuracy and completeness of various documents per each customer
and their policies.
• Supported lead agent as needed or as business dictated.
• Sorted and distributed mail and supplies.
First American Title, Irvine, CA October 2012 – June 2013
Title Assistant
• Given extra responsibility within the first 4 months of employment based on past track record of
productivity.
• Managed fax-line, 10-12 company email accounts and 3 multiple phone lines to attend current
and prospective clients
• Consistently provided excellent customer service and went above and beyond when the
opportunity presented itself.
• Received incoming mail and scanned into company system for future retrieval.
LPS Default Title and Closing, Irvine, CA September 2007 - September 2011
Title Assistant
• Examined and reviewed abstracts of chains of property titles, tax and other survey information
and documents pertaining to escrow and mortgage closing to ensure accuracy and completeness.
• Served as quality checkpoint to ensure that documents going to county, clients and other agencies
were accurate and met company and industry standards.
• Entered research finding and data to tracking database to make certain information was
centralized and readily available for a staff of 10 members.
FCA Financial Concepts of America, Anaheim, CA January 2005 - September 2007
Insurance Agent
• Prospected clients to offer life insurance instruments and to educate them about other options
available to make educated decisions about insurance.
• Schedule appointments and phone calls to seek new business opportunities in order to support the
organization to achieve sales goals.
EDUCATION
Career College of California, Santa Ana, CA
Pursuing Certificate in Business Office Administration
Anaheim High School Anaheim, CA
High School Diploma